TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I initially contacted tour radar 3-4 weeks ago ..canadian call centre promised to send data but didnt On booking last week system would not allow me to book a double and a single ..it either defaulted to 3 x twin rate or 3x single room supplement rate So i had to book separately and local support said they would link two bookings ..but given that all data comes separately .and days apart for two bookings ..there is no evidence this has happened”

Helpful Report

Posted 7 years ago

Hi there Thank you for taking the time to provide feedback on your booking experience. As we can see from your booking conversation this has now been clarified and resolved with your tour provider and all information requested was sent for you. We regret that this was initially unclear for you and will be speaking with your tour provider to ensure they keep regularly updating you on their progress and updates to your booking. Thank you once again for bringing this to our attention and we trust that you will enjoy your upcoming trip and future bookings with TourRadar! Kind Regards Carly

Posted 7 years ago

“I think the tour is NOT good value for money. I should have booked my own transport, hotel and tickets on site and would have saved me half of the money I paid for. The city tours they booked are free city tours and anyone can join them. Best to organize your own tour. If you want to skip the ques to buy tickets for the tourist attractions, you can also do that yourself by buying it from attraction tour groups in yhe city you are going.”

Helpful Report

Posted 7 years ago

Hi Joan, thank you for your feedback on your tour. I have sent this directly to the tour operator for future improvements and will be back in touch with you via email shortly. A friendly tip for your next trip, our travel experts are available 24/7 to discuss your options and provide an unbiased recommendation that suits your plans best! Kind Regards Samantha

Posted 7 years ago

“I sent my intinerary 3 times - and they forgot to pick me up from the airport!!! Cost my 91 euros to get to the hotel, and they still haven't reimbursed me. Terrible tour”

Helpful Report

Posted 7 years ago

Hello Austin, Thank you for your feedback on your tour experience. We can see there was, unfortunately, a misunderstanding on the tour operator's part with regard to the slight change to the arrival arrangements for two of the passengers on your booking. We appreciate you managed this situation locally, taking a taxi when you noticed your arrival transfer was absent, and between TourRadar and the tour operator, we are refunding you for the taxi ride, now we have received the receipt for the cost incurred. We welcome you to get in touch with our TourRadar support team at your convenience to discuss any other issues you might have had while on tour, beyond this disappointing start. To date, we have not been made aware of any other causes for disappointment. Your feedback is important to us Austin, as we monitor the products we offer very closely to ensure we continuously offer a great service to our customers. Thank you for taking the time to write your review, we look forward to confirmation of receipt of your compensation. Kind Regards, Leona

Posted 7 years ago

“Terrible service...Just wants money with no other contact, I really regret making this booking. I am seriously considering forgoing my deposit to use a decent company. I normally use peregrine and really regret not continuing to do so. I asked If there was a single requirement for my booking about a week ago and still have had no reply....you guys suck!!!”

Helpful Report

Posted 7 years ago

Hi Robert We appreciate you taking the time to let us know about the difficulties you have had communicating with your tour provider via the TourRadar platform. Your feedback allows us to raise the issue with the tour provider directly to ensure no other travellers have to experience this, so thank you for this. Regarding your specific case, our team has been monitoring daily your booking conversation and contacting the tour provider on your behalf to prompt them to reply. Unfortunately it appears that due to the weekend and a public holiday in Canada, the response time was much slower than normal. For this, we at TourRadar can only apologise on behalf of your tour provider. As a tour booking platform, we work with many different tour providers, including Peregrine tours, in addition to many others who have been carefully curated and approved for listing on our website. It is always disappointing to hear when a tour provider does not live up to your expectations and we will certainly be raising this issue with them directly to remedy. Thank you once again for taking the time to provide this important feedback and we will continue to monitor your booking conversation to ensure your tour provider will be giving timely responses to your requests. Kind Regards Carly

Posted 7 years ago

“We had poor communication with Tour Radar and even worse communication with the people that Tour Radar employs in Cuba. They were liars and hire people of poor character. We will never book with this tour again.”

Helpful Report

Posted 7 years ago

Hi Sandra We're very sorry to hear that your experience with your tour provider did not meet your expectations. We here at TourRadar, as your booking platform, curate carefully the tour providers we list on our website and trust that they will deliver a great travelling experience for you. As such it is very disappointing to hear this was not the case for you. I can see in your booking conversation that all your queries were answered within 24 hours, so can only apologise if this was not the communication standard you expected. Our team is always available via phone 24/7 if your requests are urgent. If you would like to lodge a complaint about your touring experience with the tour provider please do feel free to do so in your booking conversation. We are happy to support you in dealing with your tour provider to find a resolution for your issues that occurred while on tour. Once again we're sorry to hear about your negative experience and will be in touch via your booking conversation to resolve this directly with your tour provider. We appreciate you taking the time to advise us of this so we may improve and look forward to helping you find a solution! Kind Regards Carly

Posted 7 years ago

“Our fly was cancelled and i was sending them a message for two days to know where they are to joind them. But they never answer me so we could not know where they were. We could not reach the tour. When they answer me they just said that they hope we were with the tour, but it was impossible to know where they were. So we miss every thing. And we lost all the money.”

Helpful Report

Posted 7 years ago

Hi Teresa We're extremely sorry to hear that you were unable to find your group and take the trip with your tour provider. We have contacted them regarding this situation and they advised they had called you many times and left voicemails regarding your queries additional to the responses you received in your booking conversation. However, it is of course disappointing to hear you were unable to join the tour! We will continue to investigate this and discuss with you in your booking conversation to ensure that all correct information was provided by your tour operator and find out why you were unable to meet them. We do have our team available 24/7 by phone to assist in these situations. We will be available to assist in your discussions with the tour provider regarding this additionally. Once again we're very sorry to hear you were unable to meet the tour and will support you in resolving this issue with your tour provider. Kind Regards Carly

Posted 7 years ago

“Third party operator for other companies. Whenever I enquired with them about a particular Central American trip they just copy and pasted the terms and conditions from their tour provider website. They did no real research and no real enquiries or contact with that tour provider. I ended up contacting the tour provider directly and getting much more information from them. They confirmed they had no contact from Tourradar about my enquiry (which I sent to them multiple tmes). Don't even bother with this company.”

Helpful Report

Posted 7 years ago

“TourRadar agent booked the wrong date. As soon as I received confirmation I called and said it was the wrong date. Agent refused to correct the date. Said it was locked in and she could do nothing. If I wanted a "change" I could call the Tour operator directly. It was if she were trying to hold on to her commission. Was most unprofessional.”

Helpful Report

Posted 7 years ago

Hi Dan Jonathan Thank you for your feedback. We're sorry to hear you were unhappy with your booking experience. As we have previously advised in your booking conversation, the date of travel for your tour is selected by you at time of booking. Our team will always do everything we can to facilitate a change of date as per your requests, however as your case was a last minute booking this can be subject to the terms and conditions of the tour operator. We also regret that you felt our support team member was behaving unprofessionally and will investigate your claims, however I am pleased to advise our support team members are not incentivised on personal commissions so the service you receive will always be of the same high standard, no matter which agent you speak to. We value our customers booking experience above all. We can see in your booking conversation that the issue has now been resolved for you, but if there is anything further we can assist with please don't hesitate to get in touch via your direct booking conversation. Kind Regards Carly

Posted 7 years ago

“Paid the single supplement and upon tour begin had to pay the supplement again. Extremely bad service. Ruined the trip for me. I do not think it was intentional, but what was intentional was the lack of concern and failure to investigate the error.”

Helpful Report

Posted 7 years ago

Hi Michael We do hope you enjoyed your tour experience in December with Tucan Travel. We have looked into your booking history and contacted Tucan Travel and they confirmed as per our records that you were only charged once for the single supplement. As per the documentation TourRadar sent you, the charge was made on 22nd of December and nothing additional was charged during the tour so we are a bit perplexed as to where this impression of a double charge may have come from. We would be happy to discuss this with you in your booking conversation to resolve any questions you have and as always our team is available 24/7 to speak with you about any past or future bookings via TourRadar! Kind Regards Carly

Posted 7 years ago

“I was told that you could hold a spot on the iceland tour for 48 hours when that was not true. After clicking on "hold my spot", I was immediately sent a message that I must PAY now or the spot will NOT be held. Talk about bait and switch!!!!!”

Helpful Report

Posted 7 years ago

Hi Abe We're sorry that you feel this was unclear at the time you created your hold request. In the touring industry, the availability on some tours can change very quickly - particularly with popular destinations like Iceland and when booking with popular tour operators such as your request was. In this instance, our team simply advised that if you wished to proceed in securing your place, the tour operator was requiring a payment as the trip was almost sold out. However at no point was this required and as you were later advised the tour did indeed sell out as you were requesting one of the last available seats on the popular summer departure date. Our team simply wanted to keep you updated so you did not miss out on your space. We apologise if you felt misled by this, however we always do our best to keep our customers informed throughout the booking process and ensure they are able to book the tour they wish to book. We hope that the alternative trips we offered were to your liking and look forward to getting you out on a tour shortly! Kind Regards Carly

Posted 7 years ago

“---------------------- sales@intrepidtravel.com Stavros Mouslopoulos RE: URGENT -- Re: TourRadar - Bolivia, Argentina & Peru Adventure departing 14th January 2017 Hi Stavros, We are sorry to hear that your Tour Radar travel agent did not confirm with you which option you would prefer prior to confirming the tour. We do very much appreciate your feedback. As you are already on tour the best way to arrange to trek the Quarry trail would be to speak to your tour leader about it. As they have direct contact with all of the local providers they will be able to arrange this much quicker and easier than us from our office in Melbourne. It is very likely that there will be additional fees, as we have already booked the arrangements that go along with the train for you. Your tour leader will be able to advise what the additional cost will be. As these issues have arisen due to Tour Radar’s booking, I would recommend contacting them for re-imbursement of any additional fees you incur. Kind regards, Sarah Phasey Agent Sales - Intrepid Group t: 1300 360 887 Level 7, 567 Collins Street, Melbourne, VIC 3000, Australia http://www.intrepidgroup.travel/sites/intrepidgroup.travel/files/IG-sig_au-nz-de.png We're moving! From October 24 find us at L7, 567 Collins St, Melbourne The Intrepid Group is the global leader in delivering sustainable experience-rich travel. Save a tree. Please don't print this email unless necessary. From: Stavros Mouslopoulos [mailto:mouslopoulos@hotmail.com] Sent: Sunday, 15 January 2017 10:05 PM To: Intrepid Sales Subject: URGENT -- Re: TourRadar - Bolivia, Argentina & Peru Adventure departing 14th January 2017 Dear Denise , I understand that tourradar does not directly represent you, but it does represent you indirectly. However since they are incompetent I need to communicate with you directly. I am extremely surprised that nobody not ask me what my preference was as to what was my Machu Pitchu option. In the guide there are three options 1- The Inca Train 2-The alternative 3-Train Due to the late booking I was expecting that option 1 might not happen, but I was sure I could do option 2. I am shocked to find out that you chosed for me option 3 without asking. I want to change to option 2 with no extra charge. Thank you, Stavros Stavros Mouslopoulos Sydney Science Tutoring Tel: 0449683218 Skype: smouslop123 https://www.firsttutors.com/australia/tutor/stavros.maths.science.physics https://www.youtube.com/channel/UCYZd1ODBHwWVq8qn3Dg2nKA Stavros Mouslopoulos about.me/stavrosmouslopoulos See More from Intrepid Sales”

Helpful Report

Posted 7 years ago

“I used Tourradar 4 times and 3/4 times things went sour with an escalation of failure to respond. I have written two other reviews, this will summarise and complete the picture: 1)Last October there were repeated attempts to overcharge my credit card for the Intrepid Lombok tour. That was avoided because I placed a restriction on my credit card. I do possess the records. 2)I was overcharged by 1500NZD for the South America Intrepid Tour. The credit card overcharge resulted in spending three consecutive mornings at ANZ branch in order to resolve it. 3) When I booked a 7,500 NZD South America Tour they did not bother to ask basic questions about options of the trip. Intrepid admitted in a private email (I can provide it) that they are indeed hopeless and that they should have paid for the Machu Picchu trek mixup (simply they did not book it and I was supposed to go by train!). It happened that Intrepid was able to accommodate me, but that was just lucky. 4)I booked an Amigo tour of Rio De Janeiro, and in fact, I had to find and communicate the details myself with Amigo Tours (e.g. where to get picked up etc.). This was a total failure to assist. In summary, this website is great for tour comparison. Given that they have hundreds of tours they have no idea what they are selling. Usually when you ask a question they copy and past from the trip notes. I guess this is what you get for an average 100NZD discount.”

Helpful Report

Posted 7 years ago

Hi Stavros We appreciate you taking the time again to share your experience. As we have responded to your previous reviews and explained multiple times in your private booking conversations, TourRadar will always do all that we can as a booking platform to assist. The TourRadar platform is designed to help you find the best possible tour for your travel requirements, and then directly connect you with the tour companies that run these tours in your booking conversation. TourRadar allows you the flexibility and opportunity to discover and travel with smaller, local tour operators who may indeed ask you for details directly to ensure you have the best possible touring experience. Our booking platform facilitates these conversations directly with tour companies, guaranteeing the quality of your experience. As we have previously clarified to you, at no point were you overcharged for your tour requests - as per standard industry procedure, when you make a last minute booking on a trip, full payment is required up front by the travel companies to request your place on the trip. We only ever pre-authorise your credit card for this amount and no charges are made until confirmation on your booking is received. We regret that you feel your experience was a negative one and trust that in future with our support we can better clarify these details for you to make your booking experience a more positive one. Kind Regards Carly

Posted 7 years ago

“The tour and leaders were great but I can easily see the staff are under paid,. No tipping?? Come on.. this is obvious the owners making money while paying their employees nothing. I would never book with this company!”

Helpful Report

Posted 7 years ago

Hi Wilson Thank you for the feedback on your touring experience - as the booking platform for your tour, TourRadar has very little control over the wages paid to tour guide staff as we are simply the platform for finding and booking your perfect tour. However, we vet our tour company partners very carefully to ensure they are delivering their services with integrity and work only with those companies who offer their staff fair and equal wages. We're sorry if the transparency of this was not made clear to you while on tour, however we do our utmost to ensure all tour operators treat their staff fairly. Our team will reach out to your tour supplier to query this and appreciate you taking the time to provide your feedback. Kind Regards Carly

Posted 7 years ago

“We booked for two but they only booked a place so we finally couldn't go on holiday A disaster”

Helpful Report

Posted 7 years ago

Hi Claudia We are very sorry for the complications involved with your booking. As our team explained in our many discussions throughout your booking process, unfortunately your tour operator, G Adventures did not have two seats available for your particular tour departure. We can see that our agent Melissa did advise you of this as soon as we were made aware of the issue and we have done everything we can to re-accomodate you onto an alternative tour for a cheaper price. We're very sorry for this situation and as requested provided your full refund immediately due to these complications. We appreciate you taking the time to provide feedback and have dealt with the issues surrounding your booking complications to improve our services in future. We are again very sorry for this experience and hope that in future we can serve you better in booking your perfect tour. Kind Regards Carly

Posted 7 years ago

“Tour radar is a middleman that adds no value. Booking with the tour operator is much cheaper and you avoid the poor service of Tour Radar”

Helpful Report

Posted 7 years ago

Hey John We're very sorry to hear that you feel that way. Our team here work very hard to offer you the best possible pricing with our price beat guarantees and also offer 24/7 customer support to assist in your booking. I can see that all of your requests were replied to promptly so am sorry to hear that this did not meet your expectations. From checking over your booking I can also see that you were upset that we are enforcing the terms and conditions of cancellation as enforced by your tour operator. As our agents clarified for you, we here at TourRadar are bound to uphold the cancellation terms & conditions that you agree to at time of booking. We have taken the time to outline these for you and can assure you that TourRadar has no benefit from enforcing these terms, it is simply enforced by the tour provider and we, as the booking platform, must abide by these terms that you agreed to. Again, we regret that this has disappointed you and can continue assisting you directly in your booking conversation regarding this. Kind Regards Carly

Posted 7 years ago

“Sent us wrong information mutipe times and took ages to relpy to me email regarding our transfer from the airport, causing a lot of stress.”

Helpful Report

Posted 7 years ago

Hi Chloe We're very sorry to hear that our service did not meet your expectations. While we endeavour to deliver all documentation in a timely and accurate manner I can see that for your booking this was not the case and apologise for this wholeheartedly - we will be adding travel credit to your account in compensation for the error. In regards to the transfer, I can see that our team did attempt to contact you multiple times prior to your tour departure requesting your details in order to book the transfers well in advance. However we did not receive your arrival details in enough time to arrange the transfer from the bus station. We did of course provide the hotel meeting point address, contact details and information for you to make your way to the start of the tour and apologise if this was a stressful experience for you. I can appreciate that it was difficult for you while travelling to connect to consistent wifi and will be sure to speak to the agents who handled your booking regarding your concerns as we do work to provide the best possible experience for you and regret that it was not the case this time around. Please accept our apologies and we hope that for your next trip you can utilise your travel credits and enjoy a more positive booking experience! Kind Regards Carly

Posted 7 years ago

“You pushed mandatory travel insurance, then you recognized that it was not compulsory. You did not respond to my e-mails for days. As a matter of fact, I am still waiting for instructions on how to proceed completing your registration form because I don't have insurance and I can't get passed that step. I still don't know which hotel I will be be going to in Milan and if transport from the airport is provided or not. I don't think I'll ever use your services again. I dealt with Viator for many years and their services were excellent. You can learn a lot from them!!!”

Helpful Report

Posted 7 years ago

To Emin We are very sorry to hear you were disappointed in your booking experience with TourRadar. While we do endeavour to always deliver a premium experience its unfortunate to hear that you were dissatisfied in your interaction. I am sorry that you felt travel insurance was 'pushed' to you, this is a service we normally offer all our travellers to ensure their financial and physical safety while travelling, and the vast majority of tour operators do make this mandatory for safety reasons. However it is of course not a problem for you to travel uninsured on your particular tour and we do apologise if you feel this was too heavily 'pushed' by our team. We are only ever looking after our customers safety and comfort while travelling! In regards to documentation, your tour supplier, CostSaver tours will release all your final tour vouchers and confirmed hotel details 6 weeks prior to departure. As I can see you are not departing for another few months, we will of course issue this documentation in due course as soon as the final details are confirmed by your tour operator, Cosmos tours. In the meantime one of our support agents will be in touch with the standard trip notes for this tour to give you an indicative idea of the hotels to expect while on tour. Please do feel free to contact us directly in your booking conversation for any further questions as we are always happy to help - and if the response time is not as quick as you would like, we are available 24/7 on our instant chat and via phone to address your queries immediately. We do hope we can turn around your experience and apologise again for the missed expectations in this instance. Kind Regards Carly

Posted 7 years ago

“TourRadar blames everything on the operator and offers no remedies to issues such as changing itinerary without customer consent.”

Helpful Report

Posted 7 years ago

Hi Kyle We were very sorry to hear that you were disappointed in the tour operators decision to update their tour itinerary, and have done our best to advise you on their reasons for doing so. As a booking website, TourRadar does not have any jurisdiction over the decisions the tour operators make to update their itineraries, unfortunately. However, we will check again with the operator to see if there is anything further that can be done in this instance. I really appreciate your honest feedback regarding this and we will update your booking conversation with further developments. Kind Regards Carly

Posted 7 years ago

“Although TourRadar provides fast customer service, they don't even know what they are selling, hence customer service is poor and superficial. I booked the Peru-Bolivia-Argentina tour for 7,500$. I am extremely surprised that nobody asked me what my preference was as to what was my for Machu Pitchu option. In the guide there are three options: 1- The Inca Train 2-The alternative 3-Train and was assuming that if 1 was not available then I would have option 2. They booked me for 3 without asking, and the intrepid guide told me that I have to pay extra for 2 to happen. they are truly incompetent”

Helpful Report

Posted 7 years ago

“Tourradar really sucks. Please be careful and don't ever... I mean EVER... Book anything through them. They are completely incompetent, cero transparent, and very intransigent. My husband and I were supposed to go to Jordan on a trip booked through them, but unfortunately my husband's visa was denied two times and we couldn't go. They provided no alternative to our problem notwithstanding that we told them in advance of our problem. So they kept 100% of the payment and provided no alternative whatsoever, even though we were very flexible in negotiating something with them Moreover, in the process of getting my husband's visa, we learned that some tour agencies in Jordan could help in getting the visa for us. Well... Tourradar refused to give us the name of the agency that they work with in Jordan, so they completely ruined our trip because we had no agency to contact We also asked whether we could use our voucher at a later time to engage a new agency in the visa process, and guess what?? They read used to do that too!! So I say again: DO NOT BOOK ANYTHING THROUGH THIS COMPANY... EVER! They like to make money out of cancellation fees, instead of providing good services. A complete rip off!”

Helpful Report

Posted 8 years ago

Hi Valentina I'm really sorry to hear you are upset and we understand that the visa issues yourself and your husband have faced have been stressful. As we have attempted to clarify in your direct booking conversation, TourRadar is not a visa advisory service, we simply provide all available information regarding your tour booking. We're very sorry that the visa issues have meant you will not be able to join the tour, however when cancellations occur only 2 days prior to departure we are bound by the terms and conditions of the tour operator which do not allow for changes or refunds as all ground operators have already been paid out for your services. TourRadar does not profit from cancellation fees and we have attempted to assist you throughout your booking regarding these issues - we will contact you once again through your booking conversation to discuss how we may be of further assistance and regret that it has been such a difficult experience for you. If there is anything further we may do for you please contact us via your booking conversation so we may be of further assistance. Kind Regards Carly

Posted 8 years ago

TourRadar is rated 4.5 based on 6,721 reviews