toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

Write Your review

Tell us how toxicfox.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“polite and prompt service from customer service tech emma highly recommend company”

Helpful Report

Posted 7 years ago

“I previously wrote a review on my fantastic customer service and completely forgot to name the lovely Emma. Fabulous customer service. Much different to previous.”

Helpful Report

Posted 7 years ago

“My faith has been restored!! I have ordered many products from Claireabella and all have been fabulous! When tryin to contact regarding an order amendment, which I noticed immediately, by the time I received a response via email days later it was too late. What a waste. This was my own fault but I did contact immediately. Lesson learned. Or so I thought. Once again I made a spelling mistake and contacted immediately. Online chat service was appauling and enail was once again an automated response. I decided this time I would call. Although it took a good half an hour to get in touch the customer service was fantastic! The lady could not have been more friendly and helpful (even after my many panicked emails!) Clairebella products are second to none and make amazing gifts with amazing offers on! I will definately continue to purchase. A*”

Helpful Report

Posted 7 years ago

“The response to the below email I sent to Toxic Fox after waiting for 3 weeks and still not receiving my item was it's nothing to do with us and if you want your item, pay for it & postage again. Very very strange customer service. Email Good Afternoon I have a missed call from your office as I was in a meeting so could not answer. I attempted to call back but some 30 minutes ago but the phone just rang. I assume it was your manager trying to contact me after our conversation about my missing item earlier. I contacted the post office and they confirmed that any incorrectly addressed postage with a return address on it is automatically sent back to the sender. They also confirmed any postage sent 1st or 2nd class is automatically insured by the post office for £20 and and up to a £4 postage fee. Only the sender can make the claim not the recipient and it is reasonable to expect this claim to be made by Toxic Fox as you are the sender. The total cost of £24 you can clam is less than the amount I paid so if you insist on taking an additional payment from me then you will profit from your mistake. In addition the post office assures me that it would have been returned to you if the packaging contained a return address as you confirmed it did so you should now have my item back at your offices. I looked again at your website and you do appear to have an issue with the order page. Your site automatically finds an address from the postcode and gives a list of door numbers but unfortunately it allows you to continue without selecting a door number or flagging up that you failed to do this. In any case, I did indeed select a door number. I understand from our conversation that any non hand made items are dispatched without any checks and someone could input any details on the order page such as jumbled words or indeed nothing at all and the package would be dispatched. Online procedures usually limit progress unless recognisable details are given and all fields are completed as they are suitable for all types of users. Given the above information, please do dispatch a replacement to reach me by Friday as this is the date when I am travelling across the. Country to attend my friends 50th birthday party to gift this personalised item.”

Helpful Report

Posted 7 years ago

Good Afternoon Silvia Thank you for taking the time to leave us some feedback. We take all our feedback both positive and constructive very seriously. Having reviewed this and reviewed the conversations you have had with both me and my team I would like to offer my apologies if you feel the service you have received has not been exemplary. I feel we need to go a bit more into this as it seems we may not have given you the correct idea on where this is up to and why. As you are aware you placed an order with us and the address details were given with just your town and postcode and suggested this was a fault on our website having reviewed our website, after 4 separate quality checks using your order details and and address details we can NOT find any fault it would be logical for us to assume that the house number and road were missed off in error. We have taken on board your advice of our website not allowing people to continue without entering these and the appropriate people are now looking at that. In terms of Royal Mail you have been advised correctly in terms of how they operate however any claim against them would have to be considered something they are liable for so if the package got lost, was delivered to the wrong address, got damaged but not if they have been given incorrect or incomplete delivery instructions if Royal Mail have you supplied you with anything stating otherwise please forward to me and i will happily get that looked into right away. We are now expecting this package to be returned but as of yet it has not been, if this is then considered lost we can then look to see if a claim can be applicable however as explained yesterday we can be waiting up to 3 months to receive undelivered goods back despite what Royal Mail have informed you. Again I reiterate my apologies if you feel the level of service you have received as i explained on the phone yesterday when you were discussing how our image could be effected we concentrate on our customers needs ONLY. We aim for a fair and honest resolution to any of our customers issues. I advised you I am sympathetic to whats happened but at this point responsibility of why this has not been delivered can not be accepted by either Toxic Fox or Royal Mail (at this point) and has been determined to be human error however we the offer of having this remade and shipped to you at cost price and you still have the discount code which I can see has not yet been used. Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“I placed an order on 24th March for a passport cover and a towel. I received the passport cover within a few days however I am still waiting for the towel. I emailed the customer service team and recieved a reply within 3 minutes providing proof that my towel was sent out on 13th April so I should receive it any day. I also spoke with Ricardo on chat and he couldnt have been more helpful! So although I am still waiting for my towel (almost a month after I ordered it (which is why this is not 5 stars)), I am happy knowing that I will receive it before my holiday.”

Helpful Report

Posted 7 years ago

“I ordered a case for my daughters birthday and was very diappointed when it arrived. The picture was lovely and exactly how I had designed t but the case itself was a cheap tacky piece of plastic that arrives in a bit of bubble wrap and a cardboard box. This was very disappointing after paying £28.99 for the case, definitely not worth the money.”

Helpful Report

Posted 7 years ago

Good Afternoon Lizzy Thank you for taking the time to leave us some feedback. Let me start by apologizing for any issues you are having with this product I ask you email our customer service team at info@toxicfox.co.uk to see if we can get a resolution in place for you. Kind Regards Lee Rowley Customer Service Manager.

Posted 7 years ago

“I accidentally spelled my niece's name wrong and was in utter despair.. the lovely customer service department (namely Lee) sorted it all out for me. I cant thank you enough x”

Helpful Report

Posted 7 years ago

“Went above and beyond normal customer service, delighted with response and outcome.”

Helpful Report

Posted 7 years ago

“I had a missing order & lee could not have been more helpful in trying to track my order which I eventually received thanks lee for all your help”

Helpful Report

Posted 7 years ago

“Brilliant customer service from Lee Rowley 👌So helpful and very easy to chat with which is great.5 stars rating”

Helpful Report

Posted 7 years ago

“Customer service is brilliant, they helped me sort out my order when I messed up, so helpful.”

Helpful Report

Posted 7 years ago

“Great customer service. I asked for a rush order and they managed to do it for us, which was amazing. They kept me informed every step of the way and the order arrived in plenty of time for the birthday. We've ordered several things from them and always had good service. Will most definitely recommend using them.”

Helpful Report

Posted 7 years ago

Thank you very much for your order and feedback with us Morag.

Posted 7 years ago

“My husband and children bought me a dressing gown for christmas, I washed it as per the instructions and the print has cracked and faded, it looks TERRIBLE. Customer service is appauling I was told that my item has a 3 months warranty and therefore nothing they can do. Very disappointing.”

Helpful Report

Posted 7 years ago

Please accept our apologies for the inconveniance this has brought to you, we do have a 3 month quality care policy in place which must be adhered to for the products we make available - this for reference is much higher than some of the main high-street retailers who offer 28 - 35 days policy. We do apologise of the inconvenience and as a gesture to show you that we do care and would like to help, we discussed with you offering a discounted replacement for the inconveniance this had caused - this offer still stands and if you would like to take advantage of this please contact the customer service team for obtain a unique voucher code.

Posted 7 years ago

“After my initial dissatisfaction with the product and especially the very poor customer service recieved after making the complaint I can happily say that my complaint was taken seriously and completed to my satisfaction. After emailing the customer service department following the professional advice I had recieved, they were considerate to assure that the replacement was to the quality standard which was expected when the order was originally placed. The order was for mothers day and designed by my children, so it was disappointing that it took a lot of communications to get the item replaced. The original complain was made by telephone which cost over £14!! (for 17 mins) I would recommend anyone who needs to contact this company to do it via email of possible so save!!..”

Helpful Report

Posted 7 years ago

“Ordered a Golden Anniversary personalised photo frame for my parents on 23rd Feb 2017. Delivery date was 3rd March 2017 now 13th March and still not received the photo!!! Rang Toxic Fox and I was informed wouldn't have the gift until 15th March at the earliest! Very disappointed!!”

Helpful Report

Posted 7 years ago

“Ordered a jute bag and a makeup bag on jan 20th. Received my makeup bag and the way they had printed my name it looked like two words. Sent an email and got a reply within a day saying I'd get a replacement. Got my replacement and it looks great, a little over priced for the quality. Still waiting on my bag to arrive. Now they are giving out free makeup bags with every jute bag order - wish I'd waited.”

Helpful Report

Posted 7 years ago

“Oh if only I'd checked the reviews before I wasted so much money on so little value and service . I ordered a phone case cover and passport cover for one of my daughters. My husband placed the same order for our other daughter. We were both charged over €15 each for postage. We each received one part of our order before Christmas which arrived together in separate packages. As I write this on the 25th of January I've only been told today that they will refund the phone cover cost but will not refund P&P. Their lack of customer care service is appealing and truthfully I can't believe they are still in business. This company do not deserve to be able to rip people off as they are getting away with the company P&P is a ripoff like the rest of their cheap products.”

Helpful Report

Posted 8 years ago

“Ordered my daughter a hoodie for Christmas on one order and two mugs on a second order was charged two lots of p&p which I didn't mind, was annoyed they were sent together when I ordered a week apart The hoodie arrived with a hole in the pocked (didn't notice until my daughter told me. Hopefully they can resolve this issue as very unhappy”

Helpful Report

Posted 8 years ago

“Really happy with my order:)”

Helpful Report

Posted 8 years ago

“I ordered a hoodie for my granddaughters 8th birthday , before placing the order I made sure that it would be dispatched in time to arrive for the big day. I sent an email to toxicfox on Monday the 16th January for confirmation that the parcel was on the way to me , only to be told really sorry not left yet I explained that I needed it for the 19th after a further email I was told that it would be posted on the Tuesday and I would be given a tracking number. I did not receive one after a further two emails I was given a tracking number on the Wednesday and was led to believe that my hoodie had been posted on the Tuesday I have just managed to track the parcel and it was not posted until yesterday afternoon ( Wednesday )absolutely disgusted with toxic fox and will NOTrecommend thenm or do business with them again.”

Helpful Report

Posted 8 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews