Travel Republic Reviews

Name: Travel Republic
Rating: 1.39

1.4 Rating 478 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.4

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely excellent. I have been using them for years and have had the most amazing holidays. Their pricing has always been very competitive. My family have been to Luxor, Athens, Istanbul, Prague, Berlin and Amsterdam with them. I always check reviews with Trip Advisor before I chose a hotel. On one trip to Istanbul I saved £750 using Travel Republic.”

Helpful Report

Posted 7 years ago

“hotel was cancelled less that 48 hours before trip. new hotel was offered at additional price. when we arrived at the hotel at 10pm on receptions we were told that there is no room for us and they can't help and offered room in a hotel which was £300 cheaper to book online. Despite all protest and room reservation confirmation on hand we had no choice and moved to another hotel. We had all inclusive board, but at new offered hotel there was no bar or restaurant and we have been told to go for meals and drinks to nearby hotel. Rep from travel republic called and raised ticket next day asking whether we prepared to stay where we are if discount received. For the next 7 days there was no news from rep and as expected he called 2 hours after we checked out to say that they can't offer any compensation. Ruined holidays. We are planning to file court case and report these cons. IF YOU LIKE TO PLAY LOTTERY THEN THIS IS THE PLACE.”

Helpful Report

Posted 7 years ago

“Used this company for a trip to the costa brava. Below is a brief summary of what happens when things go wrong...basically, they pass the buck. I've also added this under Holiday taxis. both as bad to be honest. 8 weeks down the line and I've given up on them both. As can be seen from my profile I have traveled around a bit, during out my own arrangements without a probe, often using local transport. As I'm getting on in years I decided to take it easy and booked a shuttle from Girona to Lloret with this company on 3rd may 2017.'when we arrived the rep told us that there would not be a bus and that we should get a taxi and claim the cost of the transfer back from holiday taxis. We did and expected a simple process to get a refund. We had booked then through travel republic so contacted them and have the details. 1-hour later TR stated they had contacted holiday taxis and we would get a response in 28-days. We didn't. RE contacted them and have 14 days for a response still nothing. I contacted them myself and wss told they had no record of my complaint. 7 weeks down the line they have asked for a taxi receipt ( we shared one).. If they can't get something so basic sorted out God help anyone who had a serious problem I have emailed them myself and contacted them on Facebook. No response. They say you can tell how good a company is by its response when things gob wrong. This lot have failed miserably. Scandalous, I really would avoid this lot at all costs. Dear Mr Gale Thank you for your recent Complaint Form received on the 4th June 2017. I do apologise for the delay in providing a response. We do aim to please every customer and I am sorry that on this occasion you are not satisfied with your experience of booking through Travel Republic. Travel Republic is an online travel agent and acts as agent to various travel providers. In the case of your booking, the relevant travel provider was Holiday Taxis. I have relayed your concerns to Holiday Taxis and over the past few months we have tried our utmost to obtain a formal reply from them, regrettably we have been unable to obtain their comments and for this I do sincerely apologise. I note that Holiday Taxis have advised you that they are refunding the amount of £13.96. I have tried on several occasions to find out what this amount represents, however unfortunately I have been unsuccessful with this. I am happy to offer you this amount and I will continue to chase Holiday Taxis in order to find out this information. I would like to apologise on behalf of Holiday Taxis for the experience that you had whilst in Costa Brava, as I can appreciate this is not what you would wish for whilst on holiday. In view of the above comments I would like to offer you a payment of £13.96. This is offered by Travel Republic and on behalf of Holiday Taxis. I have therefore arranged for this amount to be refunded back in the same format you made payment under our PCI Compliance regulations. Please note that this may take up to 3-5 working days to be processed. As well as this I would be pleased to offer you a 10% discount voucher which can be redeemed against a future accommodation booking with Travel Republic within the next year. This has been posted to you today. I hope you will accept this with our compliments and it will go some way towards alleviating any feeling of discontent. We do hope that you are satisfied with the outcome of your complaint, however if you do wish to provide further written correspondence in response to the above comments, please click here. This will take you back to the complaints form where you can submit your further comments. In closing, I thank you for taking the time to contact us, and for bringing these important issues to our attention. Obviously not happy, this has been handled appallingly by both parties involved. I have now lost the will to live. let's just put it down to a lesson learned. In future I reckon I may be as well making my own travel arrangements. I will donate the refund to charity so that at least some good comes out of this whole sorry saga.”

Helpful Report

Posted 7 years ago

“A vile company whose customer service is virtually none existent. They keep you on hold for ages hoping you will go away,show no concern for your problems,ignore emails,their customer service is absolutely disgusting, they over book,double book,lie about facilities,put you in reduced starred hotels without compensating you, basically keep well away from this shoddy unprofessional scammers who will dupe you without a care in the world. They are only after ONE THING, your hard earned cash & nothing else!”

Helpful Report

Posted 7 years ago

“I literally cannot score this company any lower or I would. I booked a hotel to find it wasn't even located as advertised so requested this was changed. Olivia agreed to this and I called the next day to have this verbally confirmed that my booking would be amended and in 48 hours receive confirmation, I didn't receive this by the Monday so I called again to find I had been lied to, this wasn't done and the hotel I needed mo longer available. Toby, Callum and Lauren then each transferred me to someone else so as not to deal with this. Lauren even pretended to put me on hold and actually put me back into the call queue. After 1.5 hours and requesting to formally complain (to be told there was no complaints procedure) I asked to cancel my accomodation and I went to booking.com. I came back to Travel Republic and spoke to Marcel who amended my transfer telling me this would be at no further cost. Lo and behold the following day I receive an invoice for the transfer. Do not use this company. The staff have no customer service skills, there is no proper complaints procedure and the answer to everything is "I can't do that/I cannot guarantee anything/I can't advise (this one was from the sales team when I asked what alternatives where available). Awful company”

Helpful Report

Posted 7 years ago

“Excellent value for money, very easy and straight forward booking process. Hotel was exactly as they had described. Overall very happy”

Helpful Report

Posted 7 years ago

“Sh... company we make mistake in oure booking .After 100 calls they ask us for paid extra 1490 pouds .”

Helpful Report

Posted 7 years ago

“Absolute shambles. Booked the Four Seasons in Cairo through them. Received a confirmation email. The next day I get asked to call them as something went wrong. They've taken my money and now I'm sat here , in a busy roadside cafe in Cairo on hold to them. It's been 20 minutes and no answer. Never ever again. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“There was an error in my booking and despite numerous telephone calls and email correspondence Travel Republic were at best disinterested. I was never able to speak with anyone in a managerial position, as apparently they will only respond to emails. They also do not seem to be able to speak with the hotels that they use. I was transferred from one person to another and had to continually repeat my story. The phone calls from me were met with unhelpful responses such as "you will have to wait a bit longer"or "the hotel is in another country" ! There is no customer service, and most correspondence/ communication is poor. The whole experience was upsetting, costly ( premium rate telephone calls), and unnecessary, since I sorted things out for myself directly with the hotel. DO NOR USE THIS SHAM OF A COMPANY.”

Helpful Report

Posted 7 years ago

“I had booked a hotel in Havana with travel Republic on the understanding that I could cancel free before May 22, about 2 weeks before departure. I paid the €1 booking deposit. My plans changed and when I went to cancel they charged me €40 admin fee which I could do nothing about as they already had my card details. Very dishonest practice, Do not trust this outfit, I will never use again.”

Helpful Report

Posted 7 years ago

“3 weeks prior to travelling to Torremolinos was informed by Travel Republic that our accommodation was no longer available due to overbooking. They offered us alternative hotels nowhere near where we wanted.When checking reviews about them we wernt happy.Contacted them by e mail and phone explaining that we had chose our hotel on past experience,location and quality of food.We had booked the hotel last October and could not understand why they waited until 3 weeks before we went to tell us it wasn't available.I explained that i was recovering from cancer and picked that particular hotel and area. They were very indifferent and when we picked another hotel in our desired area we had to pay nearly another £100 When we arrived in Torremolinos we went round to our first choice hotel and was surprised to find it closed for renovations.Why couldn't travel company have been up front with us instead of telling us it was overbooked.We have used Travel Republic for several years but will not be using them again.”

Helpful Report

Posted 7 years ago

“I booked a holiday with my partner to a lovely hotel on lake combo, I was really looking forward to it as I'd travelled there the year before with some friends. I wanted to return to the same hotel on the same part of the lake. Then 16 days before my travel date I received an email from travel republic informing me that my booking had been cancelled , but an alternative hotel had been offered to me in a different resort. I de died to request a full refund as I had paid in full when making my booking.”

Helpful Report

Posted 7 years ago

“Use Travel Republic with great caution.They sub contracted our holiday to Sun Hotels (no mention of them sub contracting your booking on there website) who booked with the hotel the wrong rooms. We booked sea view with a balcony, yet Sun Hotels booked rooms without sea view or balcony. Travel Republic said that Sun Hotels were the booking agent and not themselves, even thought we booked with Travel Republic. They said we could up-grade for an extra payment of £10 per room, per night or cancel and have our deposit back. Guess what we did!”

Helpful Report

Posted 7 years ago

“1) Mis-Sold a hotel. Turns out the hotel doesn't like large groups which we booked. We noticed this 1 month before due to depart on another booking website. The hotel wanted €300pp deposit and reserved the right to turn you away on arrival, not worth the risk. Nothing detailed on their website but turns out it's mentioned others and forums. 2) Waited 3 weeks for a response on this issue, and they responded by email, definitely warrented a phone call I feel 3) Passed around various departments, nobody taking ownership of the error. Also told a manager would phone and they were open until 10, I got an email and they closed at 8. 4) We are expected to foot the bill for travel republic's mistake. There were other hotels we could have booked at the time for the same price, now they are nearly 3x more expensive Still hoping to get this resolved Travel Republic.”

Helpful Report

Posted 7 years ago

“If it seems to good to be true it probably is! We booked a 4 star hotel in majorca flights and transfers with Travel Republic. Don't be fooled into thinking this means you have booked a package holiday. I had an email 4 days after booking the holiday to say they made a mistake what they actually booked was a 2 star hotel!!!!! They were prepared to refund the accommodation....all £1 of it. The rest of the deposit was actually the flights. However I was not only liable for the deposit I paid but the rest of the the cost of the flights and the transfers which amounted to roughly £900.”

Helpful Report

Posted 7 years ago

“Two things: 1. I'm very disappointed that we did not get the extra leg room requested - instead, without asking, Travel Republic booked us in for speedy boarding. Even if our needs could not be met - why charge us for something we didn't want, didn't ask for and didn't use? When TR called me responding to my email, I was told "that's Easy Jet, that's not us" such poor customer service. I feel money has been taken under false pretenses and no offer of refunding this 'extra' which was imposed upon us, 2. The shuttle picked us up ridiculously early (appx 50 people on the full size bus WITH NO AIR CONDITIONING. This is just greedy, our hotel is only 10 mins from the airport but we spent ONE HOUR driving around lots of hotels picking up too many people whose flights were not for many hours, far in excess of usual airport checking in times. A couple of staggered mini buses would have been a better option. It is apparent that customer comfort did not feature highly in this 'keep it cheap and pile 'em high' option. On the upside - the Sheraton was beautiful..”

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Posted 7 years ago

“our hoilday”

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Posted 7 years ago

“They did a mistake with our shuttle transfer and don' t recognize that. TRAVEL REPUBLIC IS A SCAM. Don't book anything with them!!!”

Helpful Report

Posted 7 years ago

“It is impossible now to book a holiday on their website. Most screens 'hang' and when I start again, the flight I wanted isn't available. They are inadequate as an online booking company.”

Helpful Report

Posted 7 years ago

“Booked some flights for August in January and had to cancel the same day. Travel Republic refused to help me in any way and charged the full amount. Everyone else, Expedia, Booking.com has been more than helpful Travel Republic is almost a scam. Avoid at all costs!”

Helpful Report

Posted 7 years ago

Travel Republic is rated 1.4 based on 478 reviews