Travel Republic Reviews

Name: Travel Republic
Rating: 1.39

1.4 Rating 478 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.4

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! Please. All ok until something needs attention when TR are exposed in having zero resource to help. Spend more on a more reputational agent. This is my first ever review as TR have ruined our family holiday this autumn and won't even call back with help. Desperate and saddening.”

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Posted 7 years ago

“Hotel cancelled an the only one offered was on the outskirts of a different resort eight miles away. Like a raffle”

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Posted 7 years ago

“I'm very pleased. For several years now I have been vacationing in Turkey with travel agency. everything is organized well. very good discounts. I look forward to next year.”

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Posted 7 years ago

“Charged 20% to cancel due Web error I been charged 20% of booking for cancellation which happened due to website freeze on wrong month on check out! Disgrace”

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Posted 7 years ago

“We had our flights cancelled with Ryan air. Travel republic dealt with everything, within two days we had our refund. Very impressed.”

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Posted 7 years ago

“They always help me to plan a perfect holiday with confidence. Easy to use website and their system guides you through every process from the day you book to the day you travel. If you do have any questions you can speak to an actual person !!!!!”

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Posted 7 years ago

“Disney World Orlando 14 Day Ultimate Tickets advertised at "from £330" but no tickets were available on the site. We phoned Travel Republic to be repeatedly told this is a "from" price, although no date had the option to buy at £330. Misleading false advertising to draw people in. Beware!”

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Posted 7 years ago

“Booked a hotel, only to find out with just over a week to go that the hotel had been overbooked. The alternative offered was not to the same rating / spec.”

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Posted 7 years ago

“""I needed to extend my hotel reservation by one night and Travel Republic said I couldn't as I'd booked an non-refundable package. I explained that I wasn't after a refund I just need an extra nights stay but they were not interested and said there was nothing they could do . I contacted the hotel direct and booked an extra night with them without any problems and it was even cheaper per night than what Travel Republic had charged me. Will never use Travel Republic again.”

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Posted 7 years ago

“""I have used Travel Republic many times previously and always felt confident booking with them. However, they have now introduced a £40 cancellation fee without informing customers and also refuse to price match if your booking is outside of the initial 24 hours. When you book for £1 deposit if you decide to cancel it costs £40 so stick with other companies like Booking.com who do not charge a cancellation fee. Our holiday to Benidorm was that much cheaper with Expedia even with the £40 cancellation fee we saved money. So beware booking holidays with this company. I will never book with them again and will be advising all my friends and family to look elsewhere.”

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Posted 7 years ago

“First of all, I received an email from Travel Republic less than 24 hours before we were due to fly to Lanzarote to say that our hotel was overbooked and that we needed to change hotel which we accepted. Travel Republic changed our hotel to Occidental Lanzarote Mar in Costa Teguise. When we booked our original hotel we booked and payed for all inclusive and I was told by Travel Republic this new hotel would also be all inclusive considering that's what we paid for. WRONG!! when we arrived at Occidental Lanzarote Mar we were told that that we were only booked in for bed and breakfast, the hotel manager was the most rude and unhelpful woman I have ever dealt with and responded to this whole thing by saying this "was not her problem". I have never been so disappointed in a company and hotel in my life! After reading other reviews about both Travel Republic and Occidental Lanzarote Mar I have found I am not the only one who has encouraged problems similar to this. So word of advice to anyone looking to make a booking through either Travel Republic or Occidental Lanzarote Mar, don't do it !!!”

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Posted 7 years ago

“I have been in the UK and travelling around Europe (>5 times a year) for the past 4 years and have not experienced anything like this before. In summary, worst travel experience ever and very poor follow up procedures post travel period. My partner and I we have decided to use Travel Republic to sort out all our arrangements as we would like to save the hassle and we have booked our trip to Hvar, Croatia. This was done 3 months in advance and notification of payments and travel reminders were given to us every month, before our trip. Upon arrival, we were denied checking because we weren't booked into the system. The whole process causes our wait for more than 3 hours and they weren't able to address this until 2 days after. We only manage to check in as a result of the hotel's gesture to address our frustration but was told a "full payment" will have to be credited in the form of deposit into my card but will be refunded until when the issue is rectified. After our trip, we wrote in and there was no solid/valid explanation as to why this happened despite bookings made months ago and that the issue (poor internet connection. what? whilst every other agent could book their guests and checked them in as scheduled?) could be resolve within the period prior to my travel. The response was very slow and it took them more than one month to send 2 replies. Travel republic made no attempt in addressing the unsatisfactory experience apart from being a messenger copy and pasting response from their local (Hvar) travel agent, which clearly, was avoiding taking responsibility for my incident. I have exhausted with options and based on my past experience, this is not how other travel agency would deal with cases/issues like this and have therefore decided to write down my honest and open review of my experience with them. I will not use them anymore and will be more sceptical with using agency/services as such for my future travels.”

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Posted 7 years ago

“I have booked numerous of holidays through travel republic and it is so easy and fantastic service”

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Posted 7 years ago

“I go the octofeast ever year and use travel republic and I would use them before other hotels on the internet”

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Posted 7 years ago

“Refused to return money for not providing the service. Left us without prepaid in advance transport to airport, Were forced to take a taxi. Subsequently learned that Travel Republic act as an agent, they have placed booking with a supplier TI Travel (third part travel agent)”

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Posted 7 years ago

“Smooth booking of our holiday with no hitches advisor ensured every aspect if our holiday was exactly what we wanted”

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Posted 7 years ago

“wanted to cancel on the next day of booking 2 months before actual stay charge is £40?????????”

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Posted 7 years ago

“Booked aqus hotel bourgas was fab our room huge food fab spotless hotel will return thanks travel republic”

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Posted 7 years ago

“As a regular user and following several phone calls which may I add I was waiting over 10 minutes each time before getting an answer to complain about the site not been updated as you are supposed to be able to manage your holiday and check your status hotel, flight, and transfers are all coordinated properly and dates match etc. The only response I got to the lengthy wait on the phone is we are very busy sorry but so am I and don`t have time to waste When we got to our hotel on our last holiday the hotel could not trace our reservation luckily enough they were not too busy and gave us a room on production of our printed receipt We are fortunate enough not to have issues as bad as the reviews I have read to date but I have decided as a business person not to use this company due to the lack of professionalism in their customer service department Tony Dillon”

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Posted 7 years ago

“Booked attraction tickets, money was taken straight away but no confirmation received. Phoned the next day and was told that it could take 12 hours to come through, but still was not received 36 hours later. Phoned again but customer services said that the ticket booking people do not work weekends, so I should here between 9 and 10 am on Monday. Nothing happened so I phoned again on the Monday, just before lunchtime. Was told that the tickets had been booked and they had been sent out special delivery for arrival on Tuesday. Still not received 2 days later and the website now says they have just been sent out today. Hopefully they will be OK, but Travel Republic have done nothing to encourage my trust! If they had been upfront and said that tickets will be dispatched within a week, I wouldn't have needed to spend an hour or so on the phone trying to find out what is going on”

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Posted 7 years ago

Travel Republic is rated 1.4 based on 478 reviews