Travel Republic Reviews

Name: Travel Republic
Rating: 1.39

1.4 Rating 478 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.4

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

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“Travel republic have £2000 of my money for a 4 night stay in the hard rock orlando. They were refunded by the hotel but I have no way of getting it back as they have just shut a means of communication,. Looks like they’re going to yes keep hundreds of thousands of people’s money & shut shop. No doubt they will be trading under a different name after Covid 19. Shameful crooks with no customer consideration. They should be locked up.”

Helpful Report

Posted 4 years ago

“I tried to cancel my accommodation with Travel Republic the end of last week and like everyone else here found the cancel button de-activated with no way of contacting them. Since then the FCO has banned all essential travel abroad indefinitely and urkey has started to impose a lockdown. I was about to ring my credit card company to see if they could block the balance from being taken but checked 'Manage My Booking' and hey presto the cancel booking button is now working. I have a reference number and it says that I should have a response within 48 hours so fingers crossed.”

Helpful Report

Posted 4 years ago

“I have booked accommodation in turkey through travel republic only paid £15 deposit they are taking the balance on the 2nd may from my card contacted my card provider that say travel republic have blocked them for stopping the payment have tried to cancel my booking for the hotel as is closed on manage my booking and it won’t let me have given the reason why since the 16th March left endless messages and just states in progress people are in a stressful situation as it is if they are allowed to take this payment I no I will not be able to recover it disgraceful customer service will not entertain this company ever again”

Helpful Report

Posted 4 years ago

“I booked hokiday with TR and flights and insurance have been paid in full. Remaining balance of holiday is due to be taken from my card 6 may. Like other people i cannot get to talk to anyone and their system will not let me cancel. I booked this with my credit card and recently spoke to them about stopping the payment. They could not stop the payment from going out BUT cancelled my card and re-issued me with another card. How do TR sleep at night. SCAMMERS!! People contact yr bank and get future payments stopped. They are going to go burst. Act now!!”

Helpful Report

Posted 4 years ago

“we were due to travel on 20th march, on 17th FCO advised against all travel, I canx my package holiday via email and have been emailing them constantly since, just getting back generic message as said before. Nobody is manning phones. I have had NOTHING back from them. My insurance does cover me and I just want a cancellation invoice so I can claim on my insurance. I know they are busy but its just disgraceful! I don't know what to do, anyone any advice please”

Helpful Report

Posted 4 years ago

“Disgraceful the way they have handled the Coronavirus situation. Call your bank and block payment.”

Helpful Report

Posted 4 years ago

“Travel Republic are not up front or clear about what they are offering. They are agents for airlines, holiday companies and hotels. Our holiday was cancelled by the C-19 outbreak. It was impossible to contact them before our cancelled out going date. They asked us not to, anyway, as they said that they were dealing with getting tourists home. So I didn’t. But our problems started before that. I thought I had booked a package with them. Flight and hotel. But when I wanted to book, seats, and meals, I was told by TR to phone Jet2 . myself. That came as a surprise, but I did it. It was a nuisance because I thought Travel Rebublic were a travel agent in the usual meaning of the word. Then came the cancellation. Their website isn’t easy to negotiate . I wasn’t told clearly that I could get a refund. I found iout myself. No answer was sent to me to my emails. Just generic blah blah. Then yesterday I was sent a email from them saying that I would be sent a credit note ( eventually.) It would be valid for 6 months. I don’t want a credit note, I want my money back. I don’t go abroad in August as it’s in the school holidays and also too hot. I think it’s going to be a struggle to get my money back. After all my husband and I have been though during the last couple of years...it’s really the pits from this shady so called travel agents. Their ATOL paper work states clearly that you will get your money back....but I suppose they think if they make it difficult for you, you might give up and accept a credit note...or as we are pensioners, dead from C-19. Lol”

Helpful Report

Posted 4 years ago

“They are sitting on our money 🤬 Travel republic cancelled my hotel reservation and offered an unusable credit note rather than a refund. I contacted the hotel directly and was told that Travel Republic only pay them 90 days AFTER check out. Travel Republic are sitting on our money. Their generic email says that they have to chase suppliers to get our money back, in my case this is a LIE. I am contactIng my credit card provider to reverse the transaction ASAP.”

Helpful Report

Posted 4 years ago

“My flight to Turkey was from Gatwick but the airline changed the return flight to Stanstead. As this was a major change I asked Travel Republic to cancel the flights and transfers, which they did. They confirmed the cancellation on 5th February but have not yet made a refund. Two emails later I am still waiting for a reply. It is nigh on impossible to get through on the telephone. The only thing they do speedily and efficiently is take your money. I would not touch this company again with a barge pole and strongly advise anyone considering using them to think again”

Helpful Report

Posted 4 years ago

“Not going into detail but basically same story as many others. They have already had approx £2000 & just sent message saying they are going to take another £1400 of my money. I think none of us are going to get back or even the credit note (not that it is any use or a fair/legal offer) . They will close company, rebrand & do it all again. Shameful that we have people so willing to treat fair paying customer so badly without any guilt or remorse.”

Helpful Report

Posted 4 years ago

“Travel Republic are so bad and it's beyond belief how they are conducting themselves right now - I am trying to re book or obtain a refund for my flight booking to the USA and they have told me that I need to contact the airline myself or claim on my travel insurance. I have contacted the airline and they are unable to help because the booking was made through TR. Why are you giving out instructions such as this when you must know that airlines won't amend bookings made through agents ? You have switched off your phones and are not responding to emails, your customer service is utterly appalling ! You need to get your act together fast and look after your customers, you are so utterly poor and useless. It's obvious that you are trying to rip people off by keeping our money and telling people to sort it out themselves. You won't get away with it !!!”

Helpful Report

Posted 4 years ago

“Travel Republic have cancelled my package holiday I have asked for full refund to my MasterCard they have offered credit note to be used in 6 months how can that be legal buyers beware of travel Republic they refuse to refund your money”

Helpful Report

Posted 4 years ago

“Just been advised TR have cancelled ny dlights with no redund, told to claim from travel insurance or get in touch with airline, not answered me again after that, appalling customer service, looked like bog standard email prob sent to all custmers, will never use again after this treatment, now out of pocket”

Helpful Report

Posted 4 years ago

“I would leave no stars if I could! Booking cancelled due to coronavirus - I contacted TR on the day EU travel was banned, I was told at that time that my flights could be moved but was advised to wait for a statement from the airlines. No support answered in the meantime - they then turn their phone lines off and send an email saying flights were cancelled with no refund, voucher or postponement - advised to contact airlines or travel insurance with no joy - I am now £3,900 out of pocket”

Helpful Report

Posted 4 years ago

“Our booking is getting cancelled due to covid 19 and again they want to issue credit note valid for 6 months but there prices are 3 times as much as other providers for same hotel, is there anyway we can get a refund or go through our bank we paid debit card, any help is grateful”

Helpful Report

Posted 4 years ago

“Paid for Family Universal tickets due to the coronavirus outbreak cancelled asked for a refund only offered a credit to be used in 6months yet Universal are giving a full refund if no plans to return, waiting for a reply from Travel republic”

Helpful Report

Posted 4 years ago

“Just been advised by Travel Republic that they cancelled our reservation due to Covid virus. They have decided to hold our money and issue a credit note, no offer of a refund - credit note is only valid for 6 months and goodness knows when normal travel might resume! I contacted the hotel directly and they said they do not get paid by Travel Republic until 90 days after check-out date. Travel Advisors and experts on TV say DO NOT accept a credit note, so now battling it out with TR to get my refund. So far they haven't replied to me. Will go to my credit card provider to reverse the transaction if I don't get a quick reply/refund.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service Going to cost £2000 on booking As I’ve paid in full but can’t go. They have turned phone service off & just put message on website saying no refunds will happen so contact your insurance company. What happened to ants vetting??? Never using this company again.”

Helpful Report

Posted 4 years ago

“Over an hour on hold. Then said they wouldn't let us change our hotel date. Book direct with hotels. I've learnt an expensive lesson.”

Helpful Report

Posted 4 years ago

“Just want to leave a quick review about Travel republic. I do not recommend this booking agent to anyone. I have a story in relation to how we have been scammed by Travel Republic (holiday agent) stating that it is safe to travel to Thailand. I have voice recording of the person stating this despite my parents chronic health conditions. We have been lied about our booking regarding changing dates because of this whereby we were told that they have contacted the hotel who refused to changed the dates. I have contacted the hotel in person where i have discovered their lies and how no one from Travel republic or any other agent contacted them in relation to this booking. The hotel was very helpful and is willing to change dates or even offer a refund. We are now been told that it is safe to travel to Thailand by travel republic despite the Coronavirus and FCO advise. This company is scamming people for money and i have proof of persons spoken to and voice recordings. I am willing to provide further as this should be published to all as Travel Republic are playing with peoples health.”

Helpful Report

Posted 4 years ago

Travel Republic is rated 1.4 based on 478 reviews