Name: Traveloka
Rating: 3.54

“I had to reschedule my flight tickets to the UK. They appear seemingly helpful at the start. However the confirmatory email of rescheduled flights came at about midnight when I was already in bed. When I realised this, it was past 3am the next day, and I cannot pay as the rescheduled flights were already invalid! I had to submit for rescheduling again!!”

Helpful Report

Posted 1 month ago

“Lebih berhati-hati pada penggunaan aplikasi traveloka yang tampak terpercaya. Saya hari ini melakukan pemesan hotel di traveloka dan telah melakukan pembayaran sebelum batas waktu yang diberikan. Setelah melakukan pembayaran lalu saya mendapatkan notifikasi email bahwa voucher hotel saya tidak bisa dikeluarkan oleh traveloka karena sepertinya ada gangguan. Setelahnya saya langsung membuka aplikasi traveloka dan terdapat pilihan refund atau booking ulang. Saya pilih booking ulang karena harga kamarnya yang tersedia sama dengan pilihan kamar saya yang sebelumnya dan yang sudah saya bayarkan tersebut. Kecerobohan saya yaitu saya tidak memeriksa lebih lanjut jenis tipe kamar yang telah saya booking ulang. Dalam pemikiran saya jenis kamar seharusnya sama karena harga yang ditawarkan traveloka untuk booking ulang dengan yang saya bayarkan sama. Setelah saya check in dan masuk kamar baru saya mengetahui bahwa jenis kamarnya berbeda. Saya sudah melaporkan kepada cs traveloka dan jawaban mereka normatif tanpa solusi yaitu hanya dengan mengucapkan permintaan maaf dan secara langsung menyalahkan saya karena telah melakukan booking ulang dengan pilihan kamar yang berbeda. Pernyataan pihak traveloka bahwa pembayaran saya tidak dapat diverifikasi karena sewaktu saya telah melakukan pembayaran, di saat yang sama juga pihak hotel menarik kuota kamar yang telah saya bayar dan mengganti harga kamar dengan tipe lebih rendah tapi harga lebih mahal. Saya sebagai pengguna traveloka merasa sangat kecewa dan tidak mendapatkan pelayanan yang seharusnya”

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Posted 2 months ago

“Lebih berhati-hati pada penggunaan aplikasi traveloka yang tampak terpercaya. Saya hari ini melakukan pemesan hotel di traveloka dan telah melakukan pembayaran sebelum batas waktu yang diberikan. Setelah melakukan pembayaran lalu saya mendapatkan notifikasi email bahwa voucher hotel saya tidak bisa dikeluarkan oleh traveloka karena sepertinya ada gangguan. Setelahnya saya langsung membuka aplikasi traveloka dan terdapat pilihan refund atau booking ulang. Saya pilih booking ulang karena harga kamarnya yang tersedia sama dengan pilihan kamar saya yang sebelumnya dan yang sudah saya bayarkan tersebut. Kecerobohan saya yaitu saya tidak memeriksa lebih lanjut jenis tipe kamar yang telah saya booking ulang. Dalam pemikiran saya jenis kamar seharusnya sama karena harga yang ditawarkan traveloka untuk booking ulang dengan yang saya bayarkan sama. Setelah saya check in dan masuk kamar baru saya mengetahui bahwa jenis kamarnya berbeda. Saya sudah melaporkan kepada cs traveloka dan jawaban mereka normatif tanpa solusi yaitu hanya dengan mengucapkan permintaan maaf dan secara langsung menyalahkan saya karena telah melakukan booking ulang dengan pilihan kamar yang berbeda. Pernyataan pihak traveloka bahwa pembayaran saya tidak dapat diverifikasi karena sewaktu saya telah melakukan pembayaran, di saat yang sama juga pihak hotel menarik kuota kamar yang telah saya bayar dan mengganti harga kamar dengan tipe lebih rendah tapi harga lebih mahal. Saya sebagai pengguna traveloka merasa sangat kecewa dan tidak mendapatkan pelayanan yang seharusnya”

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Posted 2 months ago

“Customer service sucks no compassion or effort to help you with your concern”

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Posted 2 months ago

“Very bad customer service Im currently chatting and sending email to traveloka customer service. It seems like they have the worst customer service. I asked for a timeframe as to when will I receive the itinerary. They said they can't provide it. It's the first time I've heard that you can't provide such information, I paid and bought a ticket and yet, you don't know when will the itinerary show up in my email or will it ever show up. Also, when you send an email and chat, they will send you a generic response. Their chat support takes atleast 5 minutes to reply. I've on chat with them for 4++ hours now sorting things out. They are not helpful at all. Don't ever book with them. It's a waste of time and money. Book somewhere else or better yet, book directly with the airline. The stress dealing with traveloka is not worth it.”

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Posted 2 months ago

“DO NOT USE TRAVELOKA!!! This website is the most dishonest and disreputable company I have ever used. They scammed me out of $1005 by tricking me into paying for 1 flight when I had entered details for 2 flights. No intention of resolving the problem (they charged DOUBLE the airlines actual fare), denied refund (in fact sent derisory offer by email at 00:39 which said if I didn’t respond within the hour it would be cancelled anyway). They are scammers pure and simple.”

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Posted 3 months ago

“Bumps up price on checkout with no reason”

Traveloka 1 star review on 14th January 2025

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Posted 3 months ago

“Always had an error after booking! This is the second time it hangs up after putting in the OPT and no booking details was sent. Seems like a modus! Can’t even rely to Traveloka’s customer service as they will just push you back to contact the bank even if it’s their services fault. Waste of money! Never book a ticket in this app!!!!”

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Posted 3 months ago

“I mistakenly booked a ticket and contacted Traveloka immediately while the status was still pending. They assured me they would help after the ticket was issued, either by changing the route or offering a voucher. Once the ticket was issued, they refused to assist and told me to contact the airline instead. Their contradictory promises and lack of accountability are unacceptable. I won’t be using Traveloka again.”

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Posted 4 months ago

“Purchased air tickets for 3 people, money was processed from account immediately but they won’t issue e tickets, upon contacting Traveloka or should be cancelled SCAMoka they said I have to pay another 3-400$ in order to get tickets. This company is dodgy stay away from it.”

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Posted 4 months ago

“Airline ticket invalid - wrong name spelling Traveloka's airline ticket was NOT ACCEPTED BECAUSE THIS COMPANY DID NOT INPUT MY LAST NAME!!! Do I left completely stranded Eventually it cost me more than double to buy new ome wsy tickets. There was no valid reponse for days. Eventually TRAVELOKA representative stated I only filled in my first name. On the contrary they had my complete passport and visa information and their correspondence addtessed me with my full name. Traveloka not only caused travel delay and last minute major hassles due to denied flight. It cost more than twice the orice to get new tickets. I wasted 2 full days till i straightened things out with Angkor Airlines who made things also more complicated I have use Traveloka in the early 2000s and they were excellent. Now this is a miserable and extorting company. STAY AWAY FROM THIS VERY BAD TRAVEL AGENCY Date of experience: December 05, 2024 Edit .”

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Posted 4 months ago

“They are SCAMMERS!!!Do not dare to book with this website nor their app. Please do not try to go through, this is so hassle. It's the wrong flight that they published versus what has been published through the airlines website. I chose the 2PM flight from their website, and when I checked my confirmed booking through the airlines website it's a DIFFERENT FLIGHT TIME. They won't refund the full amount I have paid for, even if I just made and contacted their customer service in less than 6hrs from the time of booking. Its a NO BRAINER for a Supervisor named Ryan to say they will need to do "investigation" when clearly they can compare right away the booking that they have versus the confirmed booking through the airlines website using manage my trip. ITS CLEARLY A SCAM!!!!!! If there's a NO STAR, I'll choose no Star as my review rating.”

Traveloka 1 star review on 2nd December 2024

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Posted 4 months ago

“They always changing the price even when in the process of booking”

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Posted 4 months ago

“Do not book on Traveloka. I was bitten badly. It will save you from many many troubles and headaches. as its a website created with retrictions for their benefit. Cancellation is a nightmare . ONLY 2 REASONS ARE ALLOWED: DEATH +, CRITICAL ILLNESS AND NATURAL DISASTER. IF YOUR TICKET IS NON REFUNDABLE DO NOT BUY CHUBB INSURANCE . I bought insurance stupidly ; TRAVELOKA IS A TRAP one should avoid.”

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Posted 5 months ago

“NEVER BOOK ANYTHING FROM TRAVELOKA IF YOU STILL HAVE CHOICES. THE PRICE GAP IS NOT WORTH ALL THE HEADACHES! They're a scam and will never support you when there's troubles, even when the troubles are caused by them. You will never receive flight refund from them since the refund amount comes to you under Travel Credit Shells, and it's IMPOSSIBLE to claim these credits (they even add additional amount to the price of your new booking, while their app shows a much cheaper price, in order to have you paid more when claiming the credits!!) If you have issues with your hotel booking, Traveloka would not support you at all and let you deal with the hotel yourself. All that Traveloka do is taking the commission and running away, every time!”

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Posted 5 months ago

“Stay away from this company. They have bad services. For example, if u book a flight with them, then later the airline cancels the flight. This company Traveloka will charge u a fee even it has nothing to do with you. Stay clear of this company everyone or else u will regret. Also, steer clear of Sunlight Air. This is another scammer airline. Do not flight with them. This airline is scammer.”

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Posted 5 months ago

“Never use this website to buy anything. They will never refund or assist you if there is any dispute. Bought tickets through them and we paid for special seats selection. But a day before we check in for flight, they do not honored us the seats that we paid. Called them so many times, and was told on the day of departure that we have to seek help from airline and due to change of aircraft, the front seat with extra Legrooms where not given even though we paid. We Booked 4A and 4C and were given center seats and was spilt to different seats.. Called and email since August and finally replied after 3 months that we will not get any refund at all!! Do not ever use this Traveloka, else you will not get any help or burnt money and time. More they are charging higher than other booking website!! Get fooled by them and see the final taxes or charges when check out !! Going to report them to case!”

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Posted 5 months ago

“Traveloka made a mistake on their listing, but it took too long to check (more than 72 hours despite me constantly prompting for updates) Finally, the update was given after the cancellation timeline, and they admitted that there was indeed ambiguity in the listing, yet refused to refund. It is the worst travel booking agency ever. Please avoid at all costs. Lousy customer service. The reviews on traveloka are all screened. So bad reviews will not be shown. yucks”

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Posted 5 months ago

“That's all they do for the past 2 and a half months. They can't even get a manager on the phone nor give a definite answer,I am sure they enjoy holding peoples money ransom. I have spoken to the airlines and they have said they money has been refunded back to the company a while back unfortunately they still blame the airlines. See their response below We do apologize for the inconvenience that this may have caused you. We already submitted your refund request on August 30, 2024. However, due to an exceptional influx of refund requests being handled by the airlines, the processing time may exceed the anticipated duration of 90 days from the submission date. We recognize the considerable impact this may have on you, and we are actively collaborating with Malaysia Airlines to ensure your refund is processed. Our recent inquiry indicates that your refund request has been acknowledged by the airline and is currently under review. We kindly ask for your continued patience as we await the crediting of your refund to Traveloka. Once we receive any update or progress regarding this refund, we will contact you promptly. Response from today's call 5/11/2024 We are reaching out to you regarding the discussion we had over the phone today for your refund follow up under Booking ID:********** Concern/s Raised: --You called us to follow up on a refund, asked for timeframes, and at the end requested to speak with a supervisor or manager. Action Taken: --We sent a follow-up to our relevant team, and I am still looking for a supervisor or manager. Pending Items/Action: --Please expect a callback from one of our managers or supervisors. Kindly keep your lines open. Still they can't provide the necessary. Just give my money back you thieves. Won't be using your company again. Even the refund they are deducting 10 dollars as donation for their incompetence. I wonder how they are still in business”

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Posted 5 months ago

“Couldn't get time changed for airport transfer, after many many attempts. Told me it was confirmed but when I arrived I had to wait an hour and a half, ruined the start of my holiday. Very stressful and all communication was going around in circles. Never again.”

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Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Traveloka Reviews