Travel Trolley Reviews

Name: Travel Trolley
Rating: 1.45

1.5 Rating 385 Reviews

11 %

of reviewers recommend Travel Trolley

Company Reviews

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1.5

Based on 385 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Travel Trolley 1 star review on 24th April 2024

Anonymous

"What a truly awful company\r\n\r\n*Summary*\r\nCovid-related issues aside, TT are an unprofessional, disrespectful and plainly dishonest company.\r\nThey took almost 5 months, 30+ phonecalls and legal threats to refund our flights.\r\n\r\n*Tactics*\r\nThey employed a variety of tactics to avoid refunding us (and I'm really not being cynical). Some examples:\r\n* Refused to send through any written confirmation of the refund\r\n* Conflicting information (every representative seemed to say different things)\r\n* Noise interference on the line \/ Pretending to not hear me\r\n* Extreme rudeness\r\n* Just plain lies [we know, because my parents had an identical booking and were fed different answers!]\r\n* Failed promises to call back [we were called back just once, I believe]\r\n* Repeatedly promising it would be resolved in two weeks\r\n\r\nThey charged us a \u00a375pp admin fee on the refund, as their T&Cs suggested they 'may charge an admin fee'. They later caved to public pressure and reversed these fees. I suspect it was legal pressure that forced their hand, as \u00a3150 was probably not a reasonable amount to charge for processing a refund.\r\n\r\n*Ticket didn't even work! Would have ruined our holiday*\r\nThey also failed to book correctly in the first instance - issuing a ticket for which the booking reference didn't even work! It was lucky that I ended up speaking with BA, as they said the ticket did not even exist! As a result, TT had to re-issue the ticket. If we hadn't have checked in advance, we would have been refused entry at the airport!\r\n\r\n*Conclusion*\r\nTT can be slightly cheaper than booking direct (or using a reputable agent), but they are simply not worth it. Trust me. This wasn't a one-off bad experience with one representative. Every interaction we had with them was anxiety-inducing. After weeks of calls, I had to visit my GP who diagnosed me with clinical anxiety, and my wife had to continue conversations with TT. This was their tactic from the start - confuse, frustrate and stress out the customer so much that they give up or give in and accept a credit voucher instead.\r\n\r\nThis is the first negative review I have written here (it really takes a lot to offend me).\r\n\r\nNote, I will not be leaving my booking reference (as I never want to hear from TT again), but my review is 100% genuine.\r\n\r\nTravel Trolley absolutely deserve this rating - the company is simply rotten to its core."

Travel Trolley 1 star review on 8th June 2022

Anonymous

Anonymous // 01/01/2019

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“Great service. Good price offer. It’s available 24/7.”

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Posted 5 years ago

“worst travel company ever. quote different prices online than via the phone. Credit card payment does not always go through and make sure to triple check information as they charge gbp 30 to change name spelling etc.”

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Posted 5 years ago

“Bad customer service and responsibility.”

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Posted 5 years ago

“Seriously... these guys are beyond belief, they tried to put my 8 year old daughter on a different flight and I messed about trying to rectify with hardly any apology and no consideration for my time wasted or lack of trust I now have on the company... customer service is very poor!!”

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Posted 5 years ago

“So so bad, avoid like the plague! Rude, unprofessional and completely obtuse staff.”

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Posted 5 years ago

“poor service and delay in refunds up to 5 weeks. I booked my flight through them and two months later I got a phone call to say that my flight has been changed. I was then given the option to cancel or accept the amendments. I asked to cancel my booking to be told that I have to wait for my money for 4 to 5 weeks to be refunded. in the mean time I had to book another flight through someone more reliable so I'm out of pocket by over £600 that now I have to wait for it to be refunded. very poor customer service where you have to chase after them and threaten that you will dispute the payment with your card provider before they start taking action.”

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Posted 5 years ago

“I booked a return ticket to Sri Lanka and as a frequent traveller who flies several dozen times a year took it for granted what i booked was what i got. The outbound trip went smoothly but on the inbound when i came to check in I was told my ticket was for the same date but a month later and that i cannot fly. Called travel trolley and they were as useful as a chocolate teapot and trying to sell me another ticket for extortionate prices. The strange thing was there was another passenger who had the same issue and guess what he too booked on Travel trolley website. This is not a co-incidence and i believe it was glitch on their website which jumped a month when booking. If you can help it do not use their website as I am convinced there is a problem. I am not new to web bookings and book around 20 trips a year online but never had such an issue. Will never use Travel trolley again!”

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Posted 5 years ago

“Absolutely awful service and I don't even understand how this company is still allow to trade. My partner booked a flight to India exactly a month ago. The flight was with BA and the monet - over 1000 pounds- was taken out. We got a phone call two days ago to tell us that our flight was cancelled.As if people would believe this... Of course, the flight is not cancelled... They are refusing to refund us for another 5 weeks, let alone compensate for losing our holidays. They should give us the price difference so that we can buy another flight. I will be taking this further and make sure these scums don't continue doing it.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Unbelievable prices. I booked this end moment ticket for my mum and it was the cheapest I could find. Highly recommend it 💁🏼”

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Posted 5 years ago

“Do not book with this site travel trolley has a very rude supervisor and incapable staff. They booked us a flight which we was told one price but after they are going ahead to Issue the ticket they realise the price needs adjusting so we basically pushed to make a payment and no Options that’s fair provided.very wrong to consumers right , wrong information of price at first and these people are not going to provide any compliment or any adjustment for the mistake they made. Do not book with them and go on airline site directly or other merchants site that reliable.”

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Posted 5 years ago

“Rude advisors, failure to return calls when promised on a number of occasions. Unhelpful. Would not recommend under any circumstances. Given conflicting info on return of funds. TOS 6 weeks for refund. In an automated service they are clearly taking advantage for financial benefit.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Poor customer service, they cancelled my tickets due to an error from their side could not help me rebook, was told it takes 3 weeks for refund. it's been 6 weeks and I'm still waiting for my refund.”

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Posted 5 years ago

“Very good customer care,and affordable prices.”

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Posted 5 years ago

“Shocking customer service who truly do not care about their customers. They falsely implied information about a hotel and when questioned they refused to make it right and move us to an alternative (sister) hotel despite it being a big issue for us. Not even an apology. Utterly frustrating, disappointing and I would absolutely recommend you go elsewhere.”

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Posted 5 years ago

“Very good customer service. The ticket was sent to my email within the 48hrs as advised while buying it. There were no extra charges. Would use them again.”

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Posted 5 years ago

“They are cheaters they issued me a ticket with missing two letters from my first name last name and nationality and they did not correct it and I was stuck in the airport and had to buy a new ticket don’t ever Buy any ticket from them”

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Posted 6 years ago

“JUST GOT SCAMMED. Selected flight via SkyScanner. Made sure I selected the correct times and details. Even checked in Travel Trolley before payment. After payment collected, details on flights (both confirmation page and email) were wrong. Immediately (within seconds) rang Travel Trolley to ask why did this happen. Spoke to Spencer (doubt this is his real name). Without me saying anything, immediately knew I was the person who booked “this flight”, “this time”, and “how many passengers in total”. Something already wasn’t right, how did he knew who I was. Explained my position. Was informed to provide proof (screenshot of the page before payment), as they said they have a log to suggest I've made that mistake. Spoke to first advisor (Spencer) and another who didn't even introduce himself, was told IT WAS MY FAULT. No problems on their end. After escalating further, was brushed off by saying I can put in an email/letter complain (we all know how long will they take for a reply). Wanted to speak to somebody else, was told I have to wait at least 30 mins to 1 hour (clearly to put me off waiting). I was accused blatantly by both advisors that it was my mistake, and that their system will NEVER have a glitch. They are 100% capable and understand the ins and outs of their system, and it WON'T make any mistake. Their resolution was I pay the cancellation fee, £100 per person. I negotiated. He said he need to ask the finance department (took him 3 seconds to do so, doubt this department even exist), and said Travel Trolley will waive £25 off the cancellation fee (how convenient, pocketing the £75). Overall total scums. Was rude (talking over you) despite speaking to them like normal human beings, didn’t even have the courtesy to reply appropriately. So a total scam, now we will be stranded in airport for 9 hours. Just my luck”

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Posted 6 years ago

“Just made mistake on return date and asked you to change the date and was told to pay £244 for total all flight 445 .”

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Posted 6 years ago

Travel Trolley is rated 1.5 based on 385 reviews