“thank you Emma for your ultra prompt response to my request to cancel my hotel. it was an easy process and we are very pleased with Travel ups customer service and no quibble service. we always use TRavel up for all our hotel and holiday bookings. They offer great service and value for money”
“Flights were CANCELLED in May2020 and now its September 2020 NO REFUND received!!!
we had worse experience with travel up,booked in December 2019, got cancelled flight confirmation from the airline in May 2020.
We tired contact travelup many times but no response for personal booking just kept receiving emails about covid19 and effected travel.
Finally got through to them in mid June and asked for the options, were given two, voucher or refund with £50 charge, and we chose refund with £50 pounds administration charges.
"even though airline said we should get full refund".
But this was not the end of long chase and wait we kept waiting and chasing every 4 weeks or so, and been kept getting same answer, that form has been submitted and waiting for refund from the airline,each time we called. and its been 3 MONTHS since they asked us to submit for refund and we did And WE HAVE NOT RECEIVED ANY REFUND AS YET!!!
and now they dont even talk on the phone properly, after waiting in queue for long time to get through to them, they keep asking for more weeks for us to wait and when we said this is not acceptable atleast give us some details where we can make complain and get some clear answers then they put us on hold and then cut of the call!!:-(
We spoke to the airline and they said refunds have been cleared, as they clear their accounts twice a month with the agents, therefore the agent got the refunds,and they don't hold any money for refunds!!!”
“Full refund for my flight even if it is a voucher. Was originally offered a reduced amount but got full amount fast and friendly thanks to Fleming Greyson”
“Roger was so helpful and patient with me. He made the process fast and easy. I had never used this website before. He has Great Customer service. The price was much better than any other place I checked. Great Job Roger. Your Service is hard to come by now a days.
I will request to talk to Roger on all my future bookings.
Theresa.”
“Clear and prompt communication, including updates regarding changes.
LILLY ADAM, CUSTOMER SERVICE was particularly helpful and well mannered with regard to our encounter concerning an update to my families flight details.
Thank you Lilly.”
“ROGER PATRAS went above and beyond to help me complete my reservation. My bank denying the charges multiple time. He saw that and reached out to me within minutes multiple times to help me out. He Took my payment over the phone and completed my reservation for me. With out the help of Rodger I would’ve had to book through another site. Keep up the good work!”
“This company is fraudulent. It cancelled flights to luxor and refused to give me my money back going against EU regulations. They have offered me an EgyptAir voucher that I do not want, and only did so on me chasing them several times. You cannot call them, they do not answer the phone or reply to emails. I will never book with travel up again, they are crooks and i am out of pocket by 800 GBP.”
“I requested a voucher for my next flight , Fleming Greyson was quick to respond with a quick answer and delt with my request so wisely. Thanks Greyson you are serving your us( customer) well. KEEP IT UP AND CARING ON.”
“Worst booking agent ever. Took over 5 months to receive a refund for a cancelled flight. During which time they ignored over 100 attempts I made to contact them and retrospectively altered their terms and conditions to include a £50 administration fee. After not hearing from them for weeks I applied for a chargeback from my bank, who TravelUp then wrongly informed I hadn't contacted them first. In the 5 months I spent chasing my refund, they continuously claimed that they where waiting for the refund from Emirates. Emirates claims this is a lie. Worst travel company out there. Appalling customer service and outright stealing form customers during a pandemic.”
“No customer service
Rude and dismissive. Hung up the phone when challenged on legality
No communication despite numerous attempts
Rubbish in every respect other than quick to take your money
DON’T USE THEM!”
“i booked a resort in punta cana through travelup july 31, 2 weeks before my trip i decided to call the resort directly because something told me this resort is not open due to covid. when i called the Nickelodean resort they confirmed it has been closed and will continue to be closed until November 1st. travelup kept calling me and emailing me to pay my remainder balance. (to me this is stealing) when i called them back to try to get my refund for the downpayment they said they can not do that because they dont give money back for deposits.my thing is why would you say you have these rooms available when you know you dont that is not ok i have 11 flights allready purchased, now what if i woild have showed up to Punta Cana Nickelodean Resort? what would have happened then?”
“Appalling company - never again would I use them. BA cancelled our flights some weeks ago. Tried every way to contact Travelup - no way of getting though by phone. emails ignored, their own contact forms ignored. Email direct to CEO ignored but then he is very busy trying to blame everyone else rather than sort his own miserable company out. Finally got to speak to someone after a forty minute wait, took all my details and the n said he would have to put me through to another department - after a ten minute wait on hold listening to the glowing adverts about how great this dismal company is guess what phone cut off.. No one phoned me back - what a surprise. Started again today and I finally spoke to a real helpful person. He admitted that nothing had been done over the weeks I had emailed and sent contact forms.He emailed me back to confirm that at last Travelup have submitted a request to BA for a cash refund but don't expect anything for 4-6 weeks and please don't email back for 6 weeks! Add to this Travelup have now introduced retrospective changes to their T&Cs so that they can deduct a fee of £50 to cover admin costs.The worst customer service I have ever experienced.- NEVER AGAIN WILL I USE THIS COMPANY. One star only because I cant give lower grading”
“I would give this company 10 negative zeros if I could!!! Very shady business practices. I booked a resort through Trivago with this company and no where throughout the booking process do they detail that deposits are non-refundable immediately upon reserving. Im talking even two minutes after booking. I made this reservation and within less than 12 hours the group decided to cautiously hold off on the trip due to coronavirus concerns. It is not until you reserve that you get an email that details their cancellation policy which is not very useful. They are essentially robbing people. I called them immediately and no one answered then received a poorly explained email. When I called back the customer service is horrible, the rep actually lied and said there was no supervisor available and to email them and someone would respond. This company shouldn’t even be in business. Shame on Trivago for associating themselves with this unethical business and making their customers vulnerable to predatory practices. I will stick with Booking.com moving forward. Never had an issue with them bouncing me to shady sites. Stay far far away from this company!”
“I called today and ref Fleming Greyson answered within 2 rings ...he was very helpful and advised me what to do regarding my refund for cancelled flights...I received an email within minutes and replied with my answer...he advised 6-8 weeks for refund.
Very helpful”
