“Trip.com is NIGHTMARE AVOID
It has been a nightmare and the WORST customer service of past 20 years.
Ignore the fake reviews, wait until there are changes by airlines or you have a request and you would spending hours texting and calling speaking to people who literally resemble AI robots, but a very slow processing one.
you’re literally like talking to robots having to repeat every request multiple times.
This company is based in Singapore and partly owned by Chinese company. No UK address. so they don’t care if you have complaints or not there is no complaints department anyway.
AVOID even if they give you tickets for free. My whole journey felt like I was dealing with a SCAM. No decency.
The worst experience by far.”
“I had a horrible experience changing name requests. They called many times but only said that you are seeing in the app that your request is in progress. My booking no is 1653702661580087. I submitted my name change request on 7-Dec-24. My trip is planned for 25-Dec-24. Think about my frustration level. Every day we need to call them and we cannot focus on any other thing to just need to worry about this thing only.”
“Booked a trip for my young daughter from Osaka to Vancouver months in advance and purchased an extra check-in bag. Trip.com mailed me the night before departure saying that the extra bag 'request' could not be approved, but we could try and work things out ourselves at the airport. Brutal! Why wait months to tell me the extra bag was not a sure thing, especially after having booked and paid for it? Now we are stuck and spending our last night in a rush of phonecalls and chatbots with the airline trying to purchase an extra bag. Use Expedia (or anything else!) instead. Never again.”
“Would give zero stars if possible. The team was highly disorganised and unhelpful. I had an issue with tickets I purchased, and every time I called, it felt like the new person was completely unaware of my previous request for changes. Each interaction extended the waiting time, with them repeatedly saying it would take another 48 hours. After several frustrating attempts, they ultimately said they couldn’t assist and directed me to contact the airline instead. The entire experience was a complete waste of time.”
“Een hotelboeking via trip.com werd, door het hotel, tweemaal aangerekend.
Aangezien ik van het hotel geen reactie ontving neem ik contact op met trip waarbij ik geboekt had en dus ook hun verantwoordelijkheid is. Na een 10 tal mails en evenveel telefoons krijg je uiteindelijk de melding: los het zelf op met het hotel!”
“very dissatisfied
very dissatisfied with the services of trip.com, received incorrect information from employees, which caused me to incur high costs for luggage, people do not book with this organization, very bad experience, you are sent from pillar to post. worthless company services hard to find.”
“I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service”
“If I could put 0 star I will. It's definitely the worst platform to book as they are not working with the hotels directly. You basically pay the same price or higher than any other app but they have 0 customer service and the policy of cancellation is the worst. I definitely not recommend it, it's basically better to go on booking or any other app”
“they have the worst support team ever, unbelievable, they are so unhelpful! we had to struggle with the flight change for three days now and guess what, they haven’t changed a thing! just apologies and promises to call me back (never happened)
my feedback is so low I can’t even express it”
“TRIP.com just sent me a threatening…
TRIP.com just sent me a threatening email.
Here's the background story...
I'm an American and I was in Germany looking on my mobile phone for future flights from LAX to Seoul, Incheon in March of 2025. I found a flight (on Trip.com) which seemed to be 638 Euros. The Euro symbol is €. There was no notice of what I would pay in USD so when I went to google to check Euros to USD it was around $675. I thought it was a good deal, since the airline itself they used was putting out deals for $721 at the time. I went through the booking pages and clicked send. Since I used a capital one cc, my card alerts me to any charges that come through. The charged popped up as $830. I immediately was shocked. It was not what I had understood and agreed to. However, when the invoice was sent to me it was in GBP - the symbol for GPB is £ which unfortunately in small print on a mobile site looks very similar to €.€£”
“I booked 2 train tickets from Trip.com in China expecting our seats to be together. Instead they booked us in different carriages and different seats for both ways of the travel. Then when you contact customer service they blame China railways for the booking. On top of that they were not able to resolve the issue. Adding to this insult they charged cancellation fees. This is the worst online site. Never use them again. Buyer beware.”
“My flight to Hanoi with Trip.com booking and Vietravel Airline has been changed from evening time to 00:30am in the morning, which I have successfully accepted and arrived at Da Nang Airport way ahead of time!
At the airport, there were NO flight information, NO airline representative at the counter and NO information about CANCELLATION!!!
After a few hours of waiting for my flight check-in process, I’ve got kicked out of an airport as well as all other passengers because an airport is closing-security guy said! He also said that all flights have been cancelled.
I had ZERO email notifications from Trip.com, ZERO messages and ZERO phone calls! Instead, in my Trip.com app the flight showed scheduled on time!
NEVER book ANYTHING with Trip.com because they do NOT communicate with airlines!!!
How come you, as the travel agency ,don’t know that the flight has been cancelled???!!!HOW???!!!I have no complaints to operators who answered my call-this is not their fault that Trip.com has the worst communication management!!!”
“Doesn‘t just let you rebook your own flight and makes you wait days for an offer. The flights already exist why can‘t I just elect them myself?? They didn‘t send me an offer so I ended up not being able to change my flights.
Also 0 support when I was obviously being scammed by the airline!
I lost a lot of money!”
“I am writing to express my concern regarding a booking I made through Trip.com for a total of R$1,662.70. Unfortunately, upon arrival at the property, I was informed that they do not accept reservations made through Trip.com, and as a result, I was unable to stay at the property.
Despite this, I had already paid for the booking in full, and to my disappointment, I have not received a refund for this payment. This situation has caused significant inconvenience and financial loss. I believe this situation needs to be rectified immediately.
I kindly request a full refund of R$1,662.70 as soon as possible. Please confirm the next steps required to process this refund or let me know if further information is needed.
Thank you for your prompt attention to this matter.
Sincerely,
Joerley”
“We were recommended to this hotel 景里亿宿 when we booked our trip to Lijiang Yunnan China via Trip.com planner. When we arrived we discovered that the hotel is undergoing renovation works. Neither did Trip.com or the hotel informed us before hand and we were being arranged into a room type which is not suitable for family, ie duplex with a bath tub in the middle of the room plus one needs to sleep on a sofa bed. We were not informed beforehand on the room change as our original booking is a room with 2 double beds. The hotel staff just said that that’s the only available option for us and it’s an “upgrade”!
We booked the hotel with breakfast but were told the hotel staff preparing breakfast was on leave and there will be no breakfast! Worst of all, the hot water became intermittent during shower and the next day there were no water supply at all when we return from our day activities. The hotel staff was not apologetic at all amidst all these. We decided to shift to another hotel as we were totally disappointed with the service. Trip.com arranged us to another hotel after we made a serious complaint to them.
However, Trip.com does not allow us to write a review on the hotel in their platform which is depriving consumer’s right to share their true experiences and feedbacks. They appears to push the blame to the third party planner engaged under Trip.com though the contract and payment were done with Trip.com.
Just hope that our review can let others to make their judgement calls when making their trip arrangement with Trio.com.
我们通过 Trip.com 规划师预订行程时，有人向我们推荐了这家酒店。我们到达时发现酒店正在装修。Trip.com 和酒店都没有提前通知我们，我们被安排到不适合家庭入住的房间类型，即复式房间，房间中间有浴缸，另外一个人需要睡在沙发床上。我们最初预订的是一间有两张双人床的房间，所以事先没有通知我们更换房间。酒店工作人员只是说，这是我们唯一可用的选择，而且是“升级”！
我们预订了含早餐的酒店，但被告知准备早餐的酒店工作人员休假了，不会提供早餐！最糟糕的是，淋浴时热水断断续续，第二天我们从白天的活动回来时，根本没有供水。酒店工作人员在这一切中没有一点道歉。我们决定换一家酒店，因为我们对服务非常失望。我们向 Trip.com 提出严重投诉后，他们为我们安排了另一家酒店。
然而，Trip.com 不允许我们在其平台上对酒店发表评论，这剥夺了消费者分享真实体验和反馈的权利。希望我们的评论能让其他人在预订这家酒店时做出判断。”
“Requested cancelation during a state of emergency because my vehicle was totaled by a hurricane and I was unable to make it. Request was 3 days prior to check in, and was rejected even with proof of claim and total loss letter. Shame on this company for taking advantage of hurricane victims and making a bad situation worse.”
“I had booked a flexible ticket for Bolton three weeks earlier, Suddenly a hospital appointment arrived for my son and I had to cancel the ticket,
But they don't accept the cancellation, even after showing the hospital letter and don't refund my money , I called them but didn’t answer me well
Very poor customer service and their work is like stealing, I paid £72 for a ticket
Ref: 34891531447”
“Flight was cancelled without notice. After over 5 long discussions with them, they agreed that the flight was cancelled. Then, they changed their mind and said I have been allocated to another flight and didn't show up. It's a big lie. I had to pay a last minute ticket by myself 5x the original price, in addition to the money they stole from me. It's a disgusting scam company. Avoid at all costs. Booking No. 34887036332 (Case No. 28285314)”
“I booked a very reasonably cheap from London to Miami. The flight was cancelled and I was informed I would receive payment refund. Payments to trip.com was paid using PayPal. Checking my bank statement I need this that there was no refund although there was the statement on PayPal app that informed me I had been reimbursed. This was done on the 11th of September 2024. I was told there would be up to two weeks to wait for return of finances. It has been over a month and I have not hand return of payments made!”
