"Unfortunately, my experience with trip.com has been very disappointing. Just a few days before I was supposed to check-in, I received a message saying there were issues with my personal data, which was highly inconvenient since I was out of town and not constantly checking my emails. What's worse is that this issue could have been avoided if they had asked for data confirmation before making the payment, instead of just a few days before the flight. This reflects poor organization and even negligence on their part.Additionally, rather than helping to resolve the issue, they simply blamed the airline without offering any solutions or assistance. This situation has caused a lot of frustration, and as a result, I cannot recommend their services under any circumstances."
"I wish I could attach emails and screenshots. Booked a vacation which was paid for last minute and made possible by changing appointments, pushing off needs, and making arrangements for minor children based off the days and times....we could afford to travel to see my father in law newly diagnosed with stage 4 cancer. Began our vacation negative $375, and unsure if the return flight purchased was also hacked because trip.com had a third party hack the tickets I held in my hand. Since 8-16-24, 5:30 am, I have been told \"a manager will call you back in one hour,\" \"don't worry I have now expedited your case,\"\"yes we see that this is our fault and it takes time because we have to contact the handler \"breeze,\" \"you will have your refund immediately with the next email,\" \"we'd like to make this right by offering you a refund...the luggage u paid for your original flight, and 12000 trip Coins for your next trip\"......I got coins. They got me to say okay...still no refund....over a week. We work, have children, and I was recently diagnosed with a chronic medical condition which has landed me 3 emergency surgeries, extended inpatient hospitalizations, ridiculous debt, financial, mental, physical, and emotional strain and loss all within the last year...and this is now my life at 44 with a family who needs me. We dont ask for much, we go without plenty...and appreciate the simple things. We all made sacrifices to see my husband's father who is 62, and the end is here....but that's not enough.....your company took our money to pay for the trip, left us broke upon arrival, vulberable, talking to cold hearted ignorant people who fed us the same lies over and over, and now back at home with a negative bank account, over withdrawal fees, late fees, and thank God my kids like Ramen. My husband works very hard....and your lies and scam took away from the things we wanted to do, and literally consumed every day of our trip multiple hours a day, LITERALLY WE WERE ADVISED THEY MAY OR MAY NOT HONOR OR RETURN FLIGHT....IF WE WANT TO BE ASSURED RETURNING HOME WE SHOULD PROBABLY PURCHASE AN ADDITIONAL RETURN FLIGHT....BUT IF OUR ORIGINAL ONE IS GOOD...THAT WOULD BE AT OUR EXPENSE. SO GO TO AIRPORT DAY OF FLIGHT...AND CROSS YOUR FINGERS THAT PAID FOR TICKET IS GOOD...BE PREPARED TO PAY UP TO AN UNKNOWN AMT (400-1000S) IF ITS NOT, AND BE AWARE THERE MAY NOT BE SEATS. I'm done crying, I'm done begging, I'm done reasoning, this has been copied and screenshoted and will be posted on every public means to forewarn the public against a predator (trip.com) until I am compensated. How much is saying goodbye to your father worth monetarily? Or knowing you have a minor child who is in another state that you dont know how you are getting back to..I'm not ignorant, I'm not unreasonable, I'm not defeated. Now you are dealing with mama bear and have hurt my husband, children, have still not given me back my money, have no remorse and you still don't. I could talk about karma, i could talk about God, but if theres one thing ive learned about life and people thoughout my career and advanced degree....\"you can't fix stupid or teach someone how to be good if they are just evil.\" This post will be published with the attached emails....because we didnt want any extra, we listened to a well rated business and have been financially wiped out, at a very vulnerable time in lives....being lied to and victimized.....to the point of we have no fight left....ever watch nature channels? Hello, my name is Rachael and you have personally attacked my cubs and husband....and continue to do so on a daily basis with no regard for me and mine. I will get my money back in one way shape or form....but I will also make sure my family is safe and others are warned and equally disgusted with how ridiculous, unprofessional, complicated, stressful and unacceptable this whole process has been and still unresolved."
"I wish I could attach emails and screenshots. Booked a vacation which was paid for last minute and made possible by changing appointments, pushing off needs, and making arrangements for minor children based off the days and times....we could afford to travel to see my father in law newly diagnosed with stage 4 cancer. Began our vacation negative $375, and unsure if the return flight purchased was also hacked because trip.com had a third party hack the tickets I held in my hand. Since 8-16-24, 5:30 am, I have been told \"a manager will call you back in one hour,\" \"don't worry I have now expedited your case,\"\"yes we see that this is our fault and it takes time because we have to contact the handler \"breeze,\" \"you will have your refund immediately with the next email,\" \"we'd like to make this right by offering you a refund...the luggage u paid for your original flight, and 12000 trip Coins for your next trip\"......I got coins. They got me to say okay...still no refund....over a week. We work, have children, and I was recently diagnosed with a chronic medical condition which has landed me 3 emergency surgeries, extended inpatient hospitalizations, ridiculous debt, financial, mental, physical, and emotional strain and loss all within the last year...and this is now my life at 44 with a family who needs me. We dont ask for much, we go without plenty...and appreciate the simple things. We all made sacrifices to see my husband's father who is 62, and the end is here....but that's not enough.....your company took our money to pay for the trip, left us broke upon arrival, vulberable, talking to cold hearted ignorant people who fed us the same lies over and over, and now back at home with a negative bank account, over withdrawal fees, late fees, and thank God my kids like Ramen. My husband works very hard....and your lies and scam took away from the things we wanted to do, and literally consumed every day of our trip multiple hours a day, LITERALLY WE WERE ADVISED THEY MAY OR MAY NOT HONOR OR RETURN FLIGHT....IF WE WANT TO BE ASSURED RETURNING HOME WE SHOULD PROBABLY PURCHASE AN ADDITIONAL RETURN FLIGHT....BUT IF OUR ORIGINAL ONE IS GOOD...THAT WOULD BE AT OUR EXPENSE. SO GO TO AIRPORT DAY OF FLIGHT...AND CROSS YOUR FINGERS THAT PAID FOR TICKET IS GOOD...BE PREPARED TO PAY UP TO AN UNKNOWN AMT (400-1000S) IF ITS NOT, AND BE AWARE THERE MAY NOT BE SEATS. I'm done crying, I'm done begging, I'm done reasoning, this has been copied and screenshoted and will be posted on every public means to forewarn the public against a predator (trip.com) until I am compensated. How much is saying goodbye to your father worth monetarily? Or knowing you have a minor child who is in another state that you dont know how you are getting back to..I'm not ignorant, I'm not unreasonable, I'm not defeated. Now you are dealing with mama bear and have hurt my husband, children, have still not given me back my money, have no remorse and you still don't. I could talk about karma, i could talk about God, but if theres one thing ive learned about life and people thoughout my career and advanced degree....\"you can't fix stupid or teach someone how to be good if they are just evil.\" This post will be published with the attached emails....because we didnt want any extra, we listened to a well rated business and have been financially wiped out, at a very vulnerable time in lives....being lied to and victimized.....to the point of we have no fight left....ever watch nature channels? Hello, my name is Rachael and you have personally attacked my cubs and husband....and continue to do so on a daily basis with no regard for me and mine. I will get my money back in one way shape or form....but I will also make sure my family is safe and others are warned and equally disgusted with how ridiculous, unprofessional, complicated, stressful and unacceptable this whole process has been and still unresolved."
