Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,822 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,822 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company. Phoned everyday about subscription payment in exchange of removing negative reviews”

Helpful Report

Posted 2 years ago

“I'd reviewed many companies over approximately 7 years. My reviews were a mix of good and bad. Then I submitted a review for a company I'd received poor customer service from. The company claimed I wasn't a genuine customer and so Trustpilot asked for proof. I provided proof in the form of a receipt. However Trustpilot declined that as it was over 12 months old? So the moral is if you haven't been a customer within 12 months they will delete your review. Needlessly to say I closed my account and withdrew my reviews as I can't in good conscience continue to leave reviews for a company that censors honest reviews at the request of paid clients.”

Helpful Report

Posted 2 years ago

“If I could zero star this company I would they are useless. I have written many reviews on trustpilot over the years. My experiences matter and this is why i take the time to write. The problem with trustpilot is that is flags any comment with it flagging software if it does not like a comment you have written about a company. So all of a sudden your efforts to show your experience is removed because it does not fit into there guidelines! Further more once you have one review flagged you get a whole host of emails sent to you flagging all your previous reviews saying they have all been removed because we cannot verify your identity. Its a complete joke. In the mean time it's protecting the company's who should be shown up for there terrible behaviour. It defeats the purpose of reviewing if you cannot be truthful about your experience. Big Brother automated software not for me. I deleted my account and told them to leave me alone. Nightmare.”

Helpful Report

Posted 2 years ago

“A scam company called Terra-Markets was taking money from me and many others. Initially the TP reviews were good but over the past 2 months they became poor as people realised they had been scammed by Terra-Markets. I wrote 3 poor reviews to warn people not to invest as they will lose money. I checked the TP reviews for that company and was very surprised to find out TP have changed the reviewed company name for a of the reviews from Terra-Markets to Terra Coin. Why would they do that? To protect and hide Terra-Markets? This is poor practice as all of the poor reviews and sad stories about doing business with Terra-Markets are hidden. This is very concerning! Why suddenly change the review company name? To protect them?”

Helpful Report

Posted 2 years ago

“I tried to place a review on TrustPilot for Evri. They removed my negative review. So I sent them a copy of: my eBay order, my delivery schedule from Evri, the delivery label from Evri, and a photograph of the delivery. TrustPilot then released my review and it went live. Then for some reason I received an arrogant email from their integrity team, which I responded to with criticism. So they have now removed my review. Seriously, how anyone can trust TrustPilot is beyond me. For them to arbitrarily remove reviews means that ALL their review scores are questionable.”

Helpful Report

Posted 2 years ago

“With evidences of projects not paying I was surprised that they flag down negative reviews, I used to believe in them but I see they don’t have intergrity again.”

Helpful Report

Posted 2 years ago

“Trustpilot (TP) blocked my review of Qatarairways.com because it was flagged as spam by their algorithms. I replied to Trustpilot’s email with proof that i travelled , i.e, e-ticket and email correspondence with the airline but my emails bounced as TP use a no-reply email address - it’s almost as if they don’t want members of the public “reaching out to them” to use a dreadful phrase. They suspend my account as a result of me posting a genuine review but you can see umpteen blatantly fake reviews all praising “Sonia at LHR T4” dated 4,5 and 6 June 2022. I eventually managed to find a way of contacting Trustpilot pointing them in the direction of these fake reviews but they are not interested in removing them . The only other way of flagging a suspicious review is to use the flag next to the comment and hope TP can understand why you are flagging it - maybe they employ mind readers or maybe they are just fobbing you off ? Funny how my bad review of Qatar airways was blocked - i wonder if any agreement exists between TP and commercial organisations to suppress less than flattering comments?”

Helpful Report

Posted 2 years ago

“trustpilot removed all my reviews on their site even after i sent them all the documentaion they needed to verify all this..it seems they only want good reviews which make the retailers look good. and allowing them to rob people in a cost of living crisis,, they dont have any integrity at all....this is very shameful”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Shocking disregard for their clients. We accidentally breached a Trustpilot rule by applying one of their widgets incorrectly. They responded by applying a notice to our review page claiming we are misleading our clients. Despite multiple requests to review and remove the notice, they have not responded and no one answers the phone. Avoid the review company with the worst reviews!”

Helpful Report

Posted 2 years ago

“TrustPilot is a joke! Stay away from them. No trust in anything you read from TrustPilot. Let us describe to you the recent experience we just had with TrustPilot. They are definitely a joke and not useful at all, to small businesses, but I'm even suspecting fraud and big corp. interests at play. So, to get into detail, we are Fat Pet Streetwear, a newly launched clothing company. We launched recently and as every other business start-up out there, we are also trying to make it in this huge market of modern strange branding and marketing. We recently decided to move forward with our e-shop and we hired an awesome design agency to do so. We assigned the job to AR media [ar-media.net] all our branding, web presence, the design, etc... and we are very very happy with the results. Those guys at AR media, are awesome! So, while visiting them a couple days ago, they asked us if we could share our opinion about their services, with reviews platforms like TrustPilot and we were more than happy to do so, they are totally worth it. And so we did... Moments after posting a very good review about AR media awesome services, TrustPilot flagged our review and sent us an email, claiming that their "content integrity" (LOL!) software and agents decided our review cannot be verified as authentic and that our opinion is biased and compromising the integrity of the internet community... hahahhahah.... Obviously we replied back, that their decision is wrong and complete nonsense, demanding to restore our legit unbiased review and we even offered to help them out to doing their job properly. We asked them to tell us what they need us to provide, for them to verify our review as legit and real. This conversation dragged along for a couple messages, them replying repeatedly with identical "copy & paste" scripted messages, not even reading what we were saying. We found ourselves wasting time and getting frustrated for basically no serious reason, when we just wanted to post a legit, truthful review about good business, praising the services that we were provided by the awesome AR media design agency. I think TrustPilot is intentionally making it hard for every small business to be seen, unless they are paying big bucks to TrustPilot! As said in the title... STAY AWAY. We are going to take a screenshot of that review here, cause TrustPilot is most probably gonna remove that one as well and of course we are going to share the screenshot with EVERYONE! People need to know the real face of TrustPilot. We need to take them down, we let them grow too big! TrustPilot accepts invitations of businesses to rate / review them, only if those businesses have a high-tier paid subscription with TrustPilot and the invitation goes through the TrustPilot platform, everything else out there they flag it, claiming untruthful excuses and basically not even bothering to be truthful and to promote good and verified business. Everything they advertise is a lie, they only care about big companies and keeping their ratings high. Small and medium business, STAY AWAY from TrustPilot! Don't pay them a dime... Consumers... don't believe any nice review you read in TrustPilot, especially if it's addressed to big companies which pay TrustPilot in the millions, to keep their fake ratings high... This was our first experience with TrustPilot! And it's going to be the last one as well! A waste of time, a build up of frustration and a complete joke... Coming from a small, start-up, trying to make it in this sea of misinformation, thanks to companies like TrustPilot that only pollute the internet. Fat Pet Streetwear FatPet.SHOP”

Helpful Report

Posted 2 years ago

“If I could leave no star I would. We cancelled your membership over the phone and were told by the operator we need do no more. We said we didn’t want any further membership with yourselves. So a year later we are dealing with credit agencies and real unpleasant behaviour. We then sent an email cancelling. This year, we get another bill for the year. It just rolls on. Shame on you, we are a small business, we would not recommend you to our worst enemy. You are corrupt and we are sorry we ever employed your services in the first place.”

Helpful Report

Posted 2 years ago

“Horrible Company Trust Pilot. They charge their clients an arm and a leg and when an honest user like me does a good review on a small service, they accuse it of being false. This tells me that they are more inclined to support their bigger clients. Do not trust them!”

Helpful Report

Posted 2 years ago

“This company needs shutting down they just let any one write fake reviews for content - Avoid avoid avoid and their customer service is utter sh*t”

Helpful Report

Posted 2 years ago

“They sent me an email to say that they were removing my account as it was spam? This is totally wrong and i replied straight away. It took 4 months yes 4 months to reply. They have now sent me the same email that they sent previously that they are removing my account as its spam? This is total garbage”

Helpful Report

Posted 2 years ago

“TRUSTPILOT IS NOT TRUSTWORTHY THE CONTENT INTEGRITY TEAM MEMBERS IN THEIR WEBSITE ARE DISABLED!!!! I WROTE ONE REVIEW FOR A COMPANY THAT TOOK MY MONEY AND GAVE ME NOTHING IN RETURN, AND TRUSTPILOT IS COVERING THEIR SHADY SCHEME WITH EVERYTHING THEY CAN!!!!!!!! MY ACCOUNT WAS BLOCKED BECAUSE OF ONE REAL REVIEW, BUT TRUSTPILOT DON'T THINK LIKE THAT!!!!! THEY HAVE RECEIVED PAYMENT FROM THIS COMPANY AND ARE DOING EVERYTHING IN THEIR POWER TO KEEP THE TRUTH ABOUT THEM HIDDEN!! TRUSTPILOT IS TRYING TO SILENCE MY VOICE, BUT I WILL NOT LEAVE THE THINGS LIKE THAT! TRUSTPILOT IS A CORRUPTED PLATFORM, AND IF YOU PAY ENOUGH, YOU CAN DO WHATEVER YOU WANT!!!!!”

Helpful Report

Posted 2 years ago

“Very bad company to deal with. They hound you to pay one of their subscription fees and add warnings to your account when you refuse and use a third party app to display YOUR OWN reviews. Then they eventually shut your account down and you are not allowed to take YOUR OWN reviews with you. If they didn't charge such extortionate fees then maybe more people would pay them.”

Helpful Report

Posted 2 years ago

“Had a company use harvested emails to bulk ask for a 5 star review for a company, I had never done any business with them or heard of them prior to this. Reported to Trustpilot, nothing done, reported again still citing the original email with headers from the domain of the company spamming for reviews, nothing done again. Checked their page on Trustpilot, anytime someone bashed them for it, they claimed to have no idea who the person was and Trustpilot removed the post. Yet, for the same people praising the idea of bulk spamming for reviews they left those 5 star reviews in place. If all a company has to do is deny any knowledge of the party complaining then it's a garbage system. Don't put any trust in Trustpilot and if you want to imply credibility for your own business don't use them either as at least for me it implies they have something to hide.”

Helpful Report

Posted 2 years ago

“stop using Trustpilot, and if we do, they will eventually go out of business. they remove fair reviews”

Helpful Report

Posted 2 years ago

“they delete fair review for big companies they choose proof ...after sending proof... again automatic mail to send proof this only happened for review at a big company”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,822 reviews