Turo Reviews

Name: Turo
Rating: 1.29

1.3 Rating 927 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 927 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Turo 5 star review on 16th February 2025

Detrice Daniels

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers all over the app. Hosts and customers. They don't pay out fees when the guest obviously damaged the vehicle”

Helpful Report

Posted 7 months ago

“Car broke down. Turo made me, my child, and my 5 show dogs sit on the side of the freeway in the dark in a car that wouldn’t turn on for AC, no hazards, windows wouldn’t go down. Essentially for 6 hours in a hot box. Then told me to stand at the location and wait for an Uber that was never ordered. The Tow truck driver drove me to the nearest hotel. I continued to speak with Turo reps no one resolved the issue. I was told several different things 1. Find a 3rd party rental car and to call back when I found it. 2. Uber to my next destination. 3. Replacement car. Every time I called back it was a different rep and they always said something different. Hours ans hours of sitting at a hotel and they said they wouldn’t pay for the additional time required at the hotel because they didn’t have me a ride or a car. This company is a disaster of an emergency occurs. The host was great but Turo is a joke.”

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Posted 7 months ago

“STAY FAR AWAY FROM THIS HORRIBLE COMPANY. I MADE A MISTAKE WIRH MY LICENSE PHOTO SO THEY CANCELLED THE CAR AND CHARGED ME A $165 FEE. THEY THEN SAID WE CAN BOOK IT AGAIN THE RIGHT WAY BUT WE STILL GET CHARGED THE FEE. SCREW THEM WE JUST RENTED A CAR FROM ENTERPRISE AND IT WAS CHEAPER THAN TURO. TRUST ME STAY FAR AWAY BECAUSE THEY SUCK!!!”

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Posted 7 months ago

“Worst company ever. Their policies are not fair to the customers at all. Customer service is super unhelpful as well.”

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Posted 7 months ago

“I have rented for turo 5 times over the past 2 years and never had a problem until my most recent trip. I have health issues and therefore have a service animal. Never been an issue. After returning my rental, the host contacted me that there was some pet hair in the car. I apologized and explained that I have a service dog. The host ghosted me and then reported me to turo where turo sent me a $300 "cleaning" invoice. I tried to dispute the charge with turo and was.told I should have rented a "pet friendly" vehicle and turo does not discriminate against service animals. I have never had any issue until this most recent rental. I reported the issue to the ADA.”

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Posted 7 months ago

“I had a horiffic experience with turo. My host cancelled my trip at 11:49 PM the night before my trip. The trip was set to start at 6am. When I woke up, there were ZERO cars available. Leaving me to totally scramble for an already paid for rental car. I contacted support and they told me to uber (2 hour ride, ~$300) which I did and they promised to reimbuse me. It's been 2+ weeks and I've called customer support 4x, emailed 5x and have yet to get a response or refund. DO NOT USE.”

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Posted 7 months ago

“I have been us turo for two years and I just want to book a car and they have add a trip fee that’s as much as the car. The car is $240 and the trip fee is $257 . So no I won’t be using turo anymore. I’ll go back to Uber.”

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Posted 7 months ago

“Turo is a scam ! They will overcharge you with the trip fees! They charged me 100 percent trip fee and then told the host they were only charging $33 while they charged $300 and failed to mention it ! Do not use turo beware”

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Posted 7 months ago

“I rent a cargo Van thru Turo, and I made a small dent on the right top section of the van by trying to enter a parking garage which the entry was lower. I took a protection plan which indicated $500 maximum out of pocket, and reported the damage to the owner when I returned the van. I paid the $500 but Turo is still trying to get more money out of me and from my car insurance- BE CAREFUL DEALING WITH THIS COMPANY!!!”

Helpful Report

Posted 7 months ago

“PLEASE READ BEFORE YOU USE TURO. Like so many others I’ve used Turo twice and had good experiences. The third and final time using Turo was on a very well planned trip to Hawaii for our 10th Anniversary. We started planning eight months in advance, which included the Turo rental paid for six months prior to our arrival. We wanted a Jeep Wrangler… Daniel offered a 2012 with some quirks, not perfection but was good transportation to get around the island and the price was great (if it’s too good to be true…) $700 for eight days. Pick-up was to be at his address 211 Kellog st, Wahiawa, Hi which is about 45-60min away from the airport. Drop off is at the same location unless you want to pay $60 to drop at the Airport. (Which we did) Sounds good- This was what we paid for, this was doable for sure! Luggage and all! Two months prior to travel after reviewing our Itinerary my wife and I went over the Turo description again. Something different was added to the description which looked like it would benefit us. Click on: DETAILS Click on: TRIP RULES Click on: PICK UP DETAILS “Vehicle will be parked in terminal 2 departures parking structure. We will give you further directions before trip start.” I reached out to Daniel to see if the Jeep was available to be picked up at the airport rather than taking a $50 Uber ride to his location. No response from Daniel on that question. It does say he will contact you via email the day before to give final details. Travel day- after 9 hours of flying I turn my phone back on to see a message from Daniel. “Hi SHANE thank you for traveling all the way out here to wahiawa! We do have a lot of good eats here and we are less than 10 minutes away from north shore! You can come pick up your jeep 2012 Jeep Wrangler TNX392 at 211 Kellog Street, Wahiawa, HI 96786 behind the green apartments in the corner parked along the roadside. Doors will be unlocked with keys in middle console.” “I responded by saying I thought it was available at the airport?” We were sitting and waiting for our luggage so I responded a few minutes later after talking with my wife. “We are getting luggage grabbing an Uber and will be headed your way shortly.” Arrived at the address… no Jeep and No Daniel. I tried to contact him several more times before the Uber had to leave us with our luggage in the middle of some neighborhood. After flying 9 hours, paying an Uber $60… (They were awesome!) I contacted Turo Customer Service… very nice, Very Very Sorry we were standing in the middle of nowhere, on our 10th anniversary because their Host was a NO SHOW. Offered to get us another car, but couldn’t find anything. I asked for a refund, she said of course in 5-7 days. So, we called another Uber, $60 back to the airport and rented a convertible Mustang for $1100 from Budget. We lost 4 hours total. Screw TURO. We are having an awesome vacation!”

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Posted 7 months ago

“Have been a loyal Turo customer for years and have never had a problem. However, we won't be using Turo anymore and will be discouraging others from doing so. This last weekend, we booked a vehicle to use between when we disembarked from our cruise and when we needed to be at the Miami airport the next day. I messaged the owner of the vehicle to request a pick up and port and a drop off at the Miami airport. No reply until the start of our trip when the owner sent a picture of the vehicle 15min away. When we tried to contact them, all they stated was that we don't provide delivery. I tried to inquire about what we could do to resolve the issue and they refused to reply. I even tried to call them without success. When I called Turo customer support, the lady we talked to (Yang) was unwilling to help us. She refused to let us speak to a supervisor and kept reminding us that a cancelation would result in a penalty (~$32) on our side. Yang also tried to contact the owner of the vehicle without success. Very upset that we were made to pay for the miscommunication (really non-communication) by the owner of the vehicle we were trying to rent. Again, we will not be using Turo again and encouraging others to do the same.”

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Posted 7 months ago

“I had a terrible experience with Turo, I rented a car that did not have a spare tyre. It never occurred to me to check, who rents a car without a spare? So, I had a flat, it took for ever to send someone over, and they are still asking me to pay for the tyre. Never using Turo again.”

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Posted 7 months ago

“Turo’s customer service experience has been disappointing, with many representatives from the Philippines call center appearing confused or unprepared. The wait time for resolving a query can extend to an hour. Even after a week of following up with customer service, the issue remains unresolved. All I receive on each call is a new ticket number. It’s quite frustrating! This situation highlights the need for Turo to consider employing staff based in their operating countries to improve understanding and service quality. Relying on less expensive customer service solutions risks damaging the brand's reputation.”

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Posted 7 months ago

“I rented a vehicle and paid $1,000. They canceled it 2 days before my trip but I never got a text message they sent me an email. I don't read my emails every day. My money was tied up for 3 days. That's a lot of money to tie up. I never used hero before and I never ever will again. I would never recommend this I sat on the phone at the Chicago airport for 2 hours and they were not able to help me get another car. I rented from Enterprise and it was cheaper and so much easier.”

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Posted 7 months ago

“Beware!! You have no protection as a customer/renter. Hosts are random people renting out their cars and you're at the mercy of how they run their own business and do maintenance on their car. There are absolutely no regulations. I rented a car two months ago, then the driver randomly charged me for parking two months later. I talked to support and the driver has SIX months to submit claims against you. It's insane. You're better off renting a car from costco or another professional car rental company where you're covered and they won't charge you for fees after. All of the fees etc, add up and you actually don't save that much money compared to normal rental companies. Please think this over before you get into a bad situation.”

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Posted 7 months ago

“First time using Turo. Horrible experience. Such a scam! Avoid at all costs!”

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Posted 7 months ago

“Crooks! I rented a vehicle and took immaculate care of it. 2 days after returning it I was charged a $160 fee for having a pet in the vehicle, WHICH NEVER HAPPENED. They must have found a few pet hairs from our clothing since there were dogs in the house we stayed in and decided to use it as an opportunity to get more money. I disputed the charge through Turo to no avail. Fortunately my credit card company found in favor of me so I’m off the hook. But I will never use Turo again and will tell all my friends and clients not to as well. BEWARE.”

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Posted 7 months ago

“We didn't even have the experience the guy was probably a scammer and not only to boot has my info I don't even think this app has a no screenshot photo policy or I.t code for it . Also the lady that spoke to the payer was extremely rude, unethical and if I was in his position I'd call the fraudulent department. I don't want any response back nothing said will change the experience we had with the host and the one customer serves rep . This was a beach trip and on top the guy took the money and canceled the car . The host canceled not the payor so all in all the review star is to high for my liking. I just pray for there sake that my info was completely erased from the system and that host and the contract this company has with them needs to be revoked . Doesn't matter how long they have had it they have probably done this before and gotten away with it . It was too sketchy and from work through professional in the car industry they say it's risky . So here is my review since it was cancled and i was the driver i have no more to add from now I go to a BBB CERTIFIED company cause anything can be claimed by the host that a renter did but most likely didn't seems like a good way to scam .”

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Posted 7 months ago

“They are fine with car host cancelation at the last minute leaving customers to scramble to fine available car alternatives. Host ratings are not effected by last minute cancelations as long as host says reason is "mechanical". There support is horrible also... bunch of kids in some country that has difficulty with English. Avoid!”

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Posted 7 months ago

“I’ve only used Turo once. Their arrangement is a little strange. The owner of the vehicle gave me an address where to meet. Turns out it was McDonalds. I thought I was at the wrong location so I contacted the owner but got no answer. I waited ten minutes and the owner arrived. The car was ok. Nice car…not the cleanest car but ok for the price. I used the car for three days and retuned it to the same location. The owner inspected the vehicle before I left and found $20 on the front driver floor. She ran over to me and said “you dropped this”. I appreciated her honesty so much that I told her to keep it. Renting this Turo car was a lot cheaper than renting from Enterprise that’s for sure. But be careful, be selective, and pick out a higher priced car because no matter what, it’ll still be cheaper than a rental from a rental agency but you’ll probably end up happy that the car is in good condition. And folks, respect other people’s property. Return the car the way you found it and take lots of before and after pictures. Overall, I didn’t have a bad experience. I’ll probably rent from Turo again. Peace to the World!!”

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Posted 7 months ago

Turo is rated 1.3 based on 927 reviews