UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,686 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 21st February 2025

James Moriarty

1272

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is a joke, no phone number to speak with someone directly, I was transfered to three different people, spent an hour chatting and got nowhere. Sent an email then and response made no sense either, completely dissatisfied. I was sent a promo for 50% off my next three orders, went to put in an order and instead of receiving $11.74 off my $23.48 order $4 was given,( pretty simple /not 50%) Nobody could figure out the reason/solution. I was told to place order and then contact them back and they would try to help me afterwards, Sure so I can spend another hour getting nowhere. I won't be using urber eats anymore.”

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Posted 3 months ago

“YOU GUYS SUCK. I AM NOT AN ANGRY PERSON AND I AM HAVING THE ULTIMATE CRASH OUT BECAUSE OF YOU. I JUST WANTED SOME CAVA, YEA WOULDNT THAT BE NICE. NO, JUST CALL ME FAT. THIS IS THE SECOND TIME THIS HAS HAPPENED. LEAVE ME HUNGRY AGAIN I DARE YOU. YOU HAVE A LOT TO WORK ON LET ME TELL YOU. BROUGHT ME FROM 0 TO 1,000 REAL QUICK. I DESERVE $100 UBER EATS THIS IS ABSOLUTELY ABSURD. NO ONE DESERVES THIS. A GIRL NEEDS TO EAT. I JUST WANT SOME CHICKEN LIKE COME ON. I AM SAD I AM ANGRY MY WEEK IS RUINED.”

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Posted 3 months ago

“Multiple times my order has been stolen by a non English speaking human”

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Posted 3 months ago

“I received the wrong order after waiting for over an hour. Speaking with a human is impossible, having the order resent is not an option. Never again! I ordered a cheese pizza and the mess of a pizza that I received is disgraceful.”

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Posted 3 months ago

“Awful service. Driver got lost, my food arrived stone cold and all they could say was it arrived in a reasonable amount of time! My point is the food was stone cold. I paid for hot food!”

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Posted 3 months ago

“DISGRACEFUL DISGUSTING Service!!!!! I ordered food to my business premises today and it was not delivered. I was tracking it and he DID NOT arrive (proven by my CCTV outside). The driver did not message or ring me. Then the absolute fraudster took a picture of the food in his car and put it was delivered! I ran outside and there was no one there ! I tracked his vehicle and he wasn't on our business premises compound he was parked behind and hadn't even drove into the estate!!!! TESHOME he was called .... I hope you enjoyed mine and my staff's lunch you despicable human being !! £23 WASTED. AS UBER WILL NOT REFUND ME NOW. I will be cancelling my uber subscription as they clearly protect their lying cheating staff ! I even tried to ring him through uber about 20 times but it would not connect.....said i was blocked?!!!! No surprise there. Probably too busy tucking into my lunch !!!!!!!!!!! Order number - 8631D”

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Posted 3 months ago

“Worst service in history I ordered meals and waited for more than two hours with a hungry children,they canceled my order and said I did and they are not available to deliver worsttttttttt service”

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Posted 3 months ago

“I placed an order and cancelled it immediately but was still charged. Customer service reps said they would get back to me in 6-8 hours. I reached out 3 different occasions and they don’t listen to the customer and just end the chat. I was told it couldn’t be refunded because it was outside the 48 hour window yet my first inquiry was within that time frame. Horrible customer service.”

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Posted 3 months ago

“My order was missing an item. This can happen with food delivery and all other services (Skip or DoorDash) offer great customer support and resolve these situations promptly, but Uber refused to recognize their mistake and caused a big back and forth and in the end ghosted me in the chat. Their customer service rep was just copy pasting canned responses to me and said that they had “determined that my order matches my delivery” despite there being an item missed. I asked to speak with a manager and they just kept copy pasting the same canned response about determining that my order was not eligible for refund then they just ghosted me in the chat, never actually put me through to a manager. They suggested that I give the courier or the restaurant a review, but my issue is with the fact that Uber Eats never took accountability for charging my card for an item I never received and basically said they think I’m a liar. Very poor customer service and no accountability.”

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Posted 3 months ago

“Scam !!! Please use DoorDash or Instacart the customer service is absolutely rude they do not help you with orders when they are issues. For piece of mind try another site I’m tired of them. I’m always ordering for them and they don’t seem to care. I ordered groceries they gave me watermelon that is about to spoil. They also got the wrong quantity on my grapes and tell me they aren’t going to help me. Another time they took forever to deliver my food and actually slightly over charged me I spent 45 mins going back and forth with customer service only for them to not help me. Only resolution was half of my order was spontaneously canceled I will not let this company raise my blood pressure . So I advise you if you need groceries pleasseeee use insta cart”

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Posted 3 months ago

“Worst service ever.”

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Posted 3 months ago

“Long time customer who uses uber eats for corporate and personal accounts. We've had a few rough driver experiences but just recently had one where driver refused to pick up food and drove around saying sorry and they would return the food. We asked to cancel then found out we still are full charged. Asked about to customer support and pretty much got tough luck and closed the chat. We are canceling all accounts and beyond happy to switch to door dash. We only used ubereats because it worked for our corporate vendor but they are not worth the unprofessional service for their own errors.”

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Posted 3 months ago

“I ordered from Davanni’s and was charged 53.97 I immediately canceled within 10 min when I found out the delivery time is 3 hour. I understand that there is a charge for canceling but Uber scammed me and charged me the whole order amount. Don’t use u er eat go with DoorDash you will be scammed. I want the nation to know about how this is not fair because if I made a point this will change I will take my time to sue them. I know it’s not worth it but I will also call media you will hear it on the news.”

UberEATS 1 star review on 24th October 2024

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Posted 3 months ago

“Absolutely terrible service. I ordered a meal and an item was missing I tried their help and got automated responser “ no adjustments can be done” and I tried to follow up as the response was terrible as it didn’t address my issue.”

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Posted 3 months ago

“UberEATS is the absolute worst. They take orders with NO delivery drivers or any oversight.”

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Posted 3 months ago

“The third party delivery apps need to be regulated. They gave me the option to add an item to my order so I added a pop. The pop was $3.85. Then after I hit submit all these fees popped up. They charged me $7 in fees. So I hurried up and cancelled and so then they turned around and charged $4.85 to cancel! They should tell you up front about the fees. They already charge delivery fees, and service fees that I’m sure takes away from the drivers tips, but you have the choice to either use the service or not, but telling you after the fact should be illegal. I hate to think about all the money they have gouged by this dishonorable practice.”

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Posted 3 months ago

“Horrible company that will rip you off. They advertise promos for free items and will not honor them. I ordered from a restaurant because of the promo offer but I didn’t realize that I was charged full price for the item. Uber Eats customer service then tells me I am not eligible for a refund or credit. Lately items I have ordered are missing from my delivery and I have been getting the same response. Basically overpaying for everything and not receiving what I paid for is becoming normal practice. Uber Eats seems to condone this and will not issue a credit or refund. I am forever DONE with this company”

UberEATS 1 star review on 23rd October 2024

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Posted 3 months ago

“-1. Delivery driver doesn't even need to actually attempt delivery in order for this shitshow of an app to charge for items never received and then apply a restocking fee. Want to call customer service? HA! Wait half an hour for an text session with some scripted b.s. that railroads you for another 15 minutes before saying f' you thanks for your money. SCAM, simply GROSS business practices, this company is fraudulent.”

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Posted 3 months ago

“They are the worst my order was canceled by the driver or the store and that I can not get a refund or a discount off my next order! I was just out of $30 and no food without no hands up or nothing and when I try to contact Uber eats they basically told me there’s nothing that they can do and that they are not crediting me.”

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Posted 3 months ago

“I placed an order that was not delivered and was cancelled by the driver. Before the order was cancelled, I tried four times to contact the driver through text and phone. I only got voicemail on the phone and got no response on text. I was sent a message saying that the order was undeliverable and that I was being charged the full amount. I contacted Uber Eats and they told me three times that I cancelled the order, which I did not. They refused to give me a refund.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 8,686 reviews