UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,876 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Alexander O

1095

Anonymous

Anonymous // 01/01/2019

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“1st driver cancelled after 10 minutes. Second driver cancelled after 20 more minutes. Food was eventually delivered by a third driver. Bear in mind that the food was prepared as soon as the first driver agreed to deliver. So after the food standing and waiting for 45 minutes plus, it arrived cold. The burgers and chips were ice cold and the Mcflurry was liquid. I actually poured it out in front of the driver. He tried to blame McDonald's by saying they were busy, but I could see exactly what was going on. I called McDonald's and they blamed Uber Eats and gave me a number to call. Apparently they are 'investigating', but that was just a stall tactic to delay me while the transaction went through. They have stopped communicating with me now, so I will contact my bank and have the payment returned that way. Customer service is non existent. Avoid at all costs. Not the first time they let me down, so Just Eat it is from now on.”

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Posted 11 months ago

“It took over an hour to get my food and it wasn’t good at all one hour and 19 minutes wow and customer service did nothing about it. Unbelievable.”

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Posted 11 months ago

“My order was subbed without my permission, everything was wrong, I couldn't ask for refund or rate my delivery because their website redirected me every time I tried, my dinner was ruined and the driver got away with $10 tip. I'll never use uber anything ever again. Not a business a scam. My wendys taco salad and large chilli was replaced with two plain baked potatoes”

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Posted 11 months ago

“My card got cloned twice after ordering food from Uber eats. Your information gets sold on.”

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Posted 11 months ago

“Ordered.. was coming the driver was assigned... No delivery. No person showed up. Waiting for food. Never came. Why pay money to have food delivered if it's not by the person or the company sending it. Why is it all a third party looking in to this. It says scam all over.”

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Posted 11 months ago

“WORST COMPANY ON EARTH FOR CUSTOMER SERVICE. These people hate their customers and do anything they can to NOT assist when it's needed. Even escalating to higher levels of management does nothing and you can see how the rotten attitude comes from the top all the way to the front line.”

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Posted 11 months ago

“Keep getting charged for food that never arrives. Hour, two hours late and I cancel and get charged. One customer service agent told me if I ever cancel I get charged. Another told me I have to call them directly to cancel ( is this an option on the app?-no) Apparently they don’t have supervisors. If they do, they’ll get back to you (yeah right) in 48 hours. I ordered a pizza at 6:00. 7:00 delivery estimate. 7:15 no pizza. New delivery time is 7:45. Ordered it for my 7 year old son who was going to bed at 8:00. Not picked up. Got charged because the restaurant “ just starting preparing it”. What am I going to do with a pizza at 9…10…? Refused a refund. My fault. Paying for $70 worth of food I never got.”

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Posted 11 months ago

“Don't bother ordering from them. Use Deliveroo instead. Horrible customer service, my order never came yet they didn't hold the driver accountable and I never got my refund. The times where the food was delivered, it was soggy and cold and had to wait for over an hour. The driver never pick up their call.”

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Posted 11 months ago

“After 2 bad deliveries, I called today to ask for a refund because the driver didn't leave my whole order, he left the sides but not the main course. Ubereats tells me my account is on restriction, but can't tell me why so therefore they won't be able to refund me. I've don't nothing other than call them when something goes wrong with my order. Absolutely ridiculous. I'm waiting on a call back from a supervisor but I'm not holding my breath. After our gift card credit is used up, we will never order from them again.”

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Posted 11 months ago

“If I could give zero stars, I would. Officially DONE with Uber ests. Once again they (the restaurant) has left out my granddaughter's food. Every. Single. Time an order is placed, we don't get part of an order. So, we complain. At first, it got fixed. Now... no. If the restaurant and/or driver would make sure the entire order is there then no one would need to be refunded. Simple. I am done. When items are missing, you should get refunded or get what you ordered.”

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Posted 11 months ago

“I've been a loyal customer of Uber eats since the beginning. Lately, they lack customer appreciation and service. 5 out of 10 of my orders will be incorrect and 5 out of 10 times uber will do absolutely nothing about it. They are a rip off and don't care about their customers anymore!!! My last order was chicken tenders and 4 different sundaes. I only got the chicken fingers. The restaurant closed, so I couldn't even reorder. Even if i was able to reorderyou get slammed with all there fees. It takes forever to find a live agent and when you, they do absolutely nothing to help. I got a "refund" but i am still paying service fees?? For what service??”

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Posted 11 months ago

“UberEats STEALS your money!! AVOID using their services AT ALL COST!! Like many other negative reviews below. I have had almost the same identical horrible support for legitimate complaints from countless missing items, orders that never arrive and even food safety issues like MOLDY FOOD!! All of which were refused refunds lately with a phony apology "I understand this is not the outcome you hoped for but you are not eligible for a refund at this time"!? I have spent THOUSANDS over the years, ordering once... sometimes twice a day and report a small handful of issues in comparison to the volume I order and spend on a daily/ weekly basis. I often end up letting things slide because I know how painful it is to get any kind of real support or help from them. I understand there are customers who have abused their system and do things like "tip bait" or falsely report missing items but this solution of limiting users to 1-2 complaints a month is ridiculous when you're someone who orders 1-2 times a day some weeks. Those of us that are loyal customers ordering regularly, are the ones paying the biggest price and now throwing money away... or should I say having our money POCKETED by UberEats... even when we are completely missing items or entire orders. Even with photo proof and evidence they still REFUSE to refund anything lately. Completely crooked way to run a business and I hope Karma comes around and they start feeling the ripple effect of all their unhappy customers switching over to their competition.”

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Posted 11 months ago

“order is super late and then charge me because I canceled it ill never use uber eats door dash etc over charging inflation of price of restaurants etc. Trash is what all this is now”

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Posted 11 months ago

“UBER EATS is a complete racket. Every time I order food and something is missing from one item to the entire order they refuse to refund any part of the order. I've had a 2 dollar item missing and a 50 dollar order never arrive. I go through the qestionar under help that's by design is trash answer the questions to get a response of sorry you didn't get what you ordered and we can't issue a refund but be sure and rate us to help with future mistakes. They keep ALL the money you spent and deliver less then what was paid for. This should be illegal. They are being paid for product that's never received and keeping the money knowing it's not been received. The entire outfit should be AUDITED and ALL that stolen money returned to customers. It's a complete scam and they need to be shut down”

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Posted 11 months ago

“App should not allow customers to change tip . People tip bait every week. Not fair to drivers. I will not be delivering for Uber eats no more . Door dash does not allow this to happen so I will be changing to the superior app . When you complain to dispatch all they say is " sorry " wtf is sorry going to about anything . Being fair and not taking items from customers making sure their food is warm with the 90$ bag I bought ???? Good riddance .”

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Posted 11 months ago

“Worst service ever. Ordered lunch. Delivery LATE. WRONG order. WRONG restaurant. My advice is to find another service, ANY service than this one. Delivery person hardly said 2 words, disappointed in attitude. Not worth a membership to Uber Eats for sure and less worth even one delivery. I will never give them a good review because this isn't the first time it's happened. I'd give 0 stars if I could. DO NOT RECOMMEND”

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Posted 11 months ago

“No help from customer support whatsoever. I can't cancel a reoccuring payment on an old account of mine because my phone number has changed and can no longer login. I get redirected towards the help center to help me to gain access but they eventually tell me I have to contact them from the concerned account, which is the one I'm trying to login to! My old card linked on the account expired but somewhow they've continued the payments with my new card details which I didn't provide to them. I couldn't even if I wanted to because I'm travelling overseas and the new cards are back in my home country”

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Posted 11 months ago

“I order from Gail's soul food My total should have been $29 with tax I asked the young lady about the issue she said there was no other charges I get my food it was horrible and my total ended up being $41 bad business watch out for the fees”

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Posted 11 months ago

“If you have the unfortunate position where you were 15 hour. Ships near the universal studios location in Orlando. never order Uber Eats.After instructing a driver, then actually saying please. And thank you to leave my food items on a chair outside the main door. Of the building.. it was decided to throw my food on the ground on the opposite side of a door that only opens outward. so after my 15 hour work day at the hospital, I got to come home to my food knocked Uber on the floor covered in ants. that is the service you will receive. try doordash next time. Lesson learned.”

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Posted 11 months ago

“Great customer service if you don't mind cold food and a crappy attitude. Their representatives are rude and condescending. Do not order from them. Seriously, do not use this service.”

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Posted 11 months ago

UberEATS is rated 1.1 based on 7,876 reviews