UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,855 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UberEats frauded my account for a total of $1595.99 over the course of 2 months. I believe that this was done by an UberEats employee. UberEats employees/chat agents have been very unhelpful and seemingly incompetent at dealing with this properly. I was away on a self discovery journey away from society and technology for 90 days, so came back to society to a huge shock and a lot of stress dealing with them and my bank and the police. I was shocked and embarrassed to find out my card had $62 left on it when I was attempting to spend over $200 at Dollarama with my son and a full line up of customers behind me. I have tried to resolve this through Uber Eats help and they have been so difficult and each time I am given a different chat assistant so I have to explain the entire thing all over again. They finally refunded a total of $906.34 and still owed me $690.25 but each refund was separate, so I had to go through all of my transactions and figure out which ones they had refunded and which ones they had not, which has been very time consuming and overwhelming for me. They had stated on their online chat that they cannot refund anything further back than 30 days but some of the charges they did refund were over 30 days ago and some of the charges in the past 30 days they didn't refund. It was like they just picked and chose random charges to reimburst to make it more confusing for me to keep track of. On another occasion, talking to one of their chat assistants, they claimed they can't reimburst anything in the past 90 days. They told me my card number was on someone by the first name of 'Kevin's' Uber Eats account but would not give me a last name or city or anything further to assist me with the police report or fraud investigation. Yesterday, they reimbursed 3 more charges that they chose at random and still owe me a total of $502.72. They wanted me to go through my bank statement and type out every specific date and charge amount that was made. There were 22 fraudulent charges made, almost every day and sometimes even twice a day from March 6 to April 14. I strongly believe that it is an UberEats employee that charged all of this to my card as I had my wallet locked up while I was away, nobody had access to my card and my card was not used on any other website except for UberEats. I am on ODSP and have a very limited income so them returning this money to me is detrimental to me surviving and paying my bills.”

Helpful Report

Posted 6 months ago

“The driver whose phone number is 7863141001 takes 45 min to an hour just to steal my food. I kept calling because he sent me a text saying “food left at door” but I knew he was lying. I called the number all that night with no answer. I then called in the morning and when he finally picked up I said I never got my order and he hung up in my face. It was only when I told him I was going to make a report that he then lies saying he accidentally gave it to the wrong address. He only said this after I had to blow his phone up to see why my ordered was saying delivered and I had nothing I paid for come to my door.”

Helpful Report

Posted 6 months ago

“Certainly! 📢 **PUBLIC COMPLAINT: Unsatisfactory Customer Service Experience with Uber Eats** Dear Uber Eats, I am deeply disappointed by the level of customer service I recently encountered while attempting to resolve an issue with a transaction on your platform. Despite being a loyal customer, my experience left much to be desired. Today, I contacted Uber Eats customer service regarding a refund for an order that was either undelivered or unsatisfactory. The representative I spoke with refused to provide any insight into why the refund was denied, citing company policy. Despite my repeated attempts to understand, the representative remained unhelpful and uncommunicative. Feeling frustrated and undervalued as a customer, I requested to speak with a manager. However, the manager I was connected with appeared to be reading from a scripted response and refused to engage with my concerns about the initial representative's handling of the situation. This lack of accountability and transparency only exacerbated my frustration and left me feeling unheard and dismissed.”

Helpful Report

Posted 6 months ago

“I ordered 3 Big Macs as well as filet of Fish Chocolate shake and basket of fries. I called customer support and they said they were sorry but I couldn't have a refund. And I spend more than most. They are getting horrible!!”

Helpful Report

Posted 6 months ago

“Horrible experience ever! Saddest part is that I am loyal customer since few years now and they treat you like garbage. It’s so disappointing as there is no way you can reach out to upper management. People who are helping you via text on their App will claim to be the highest management. I will never recommend Ubereats to anyone. Please Save your time and money.”

Helpful Report

Posted 6 months ago

“Ordered groceries (only 3 items) which included 1 banana. When delivered there were 7 bananas, and I was charged for the extras. Despite it being against the law to charge a consumer for products they didn’t order, 2 separate “help” agents told me that they were sorry I was disappointed but they would not refund the adjusted up charge despite it not being my mistake. They recommended I review the picker/delivery person as the way to deal with the mistake. Their behavior is literally break the law.”

Helpful Report

Posted 6 months ago

“I wish I could give 0 stars. It’s not like it’s a one time thing and I didn’t give them multiple chances but EVERY TIME I try to order food with Uber eats there is no driver. By the time they finally deliver food is ice cold. They should just stop offering the service.”

Helpful Report

Posted 6 months ago

“I always do my Uber eats request the night before and for some reason they always get canceled the next day. Then I have to scramble and figure out how to get lunch to business groups that I constantly need to provide lunch for . I feel like Uber eats is not reliable. They never had a good explanation why this is happening. Just system error. I give more than enough time to be able to do the orders. I don’t understand why the restaurant say they never see the Uber Eats request? The delivery time was between 11 and 1130. I called Uber Eats and they said well it’s not scheduled until 11 so the restaurant will not see the request until 11.??? I said it needs to be delivered by 11 to 11:30. I get zero explanation. Grubhub managed to deliver”

Helpful Report

Posted 6 months ago

“Pretty terrible, customer service , keeps disconnecting and passing you to next person until you give up.”

Helpful Report

Posted 6 months ago

“i have an issue with uber eats they dont want to issue my refund after getting burnt food. Any time i had an issue with my food i sent pictures too to prove to them about the food. i even had one time the uber driver dropped my entire order outside and they didnt want to refund me back lost out on money and today once again. Lost out on money and im starving. Uber eats the worst. No matter how many times some one has issue with a order you should refund them back especially if they have photos to show you.”

Helpful Report

Posted 6 months ago

“The delivery times are SO long and Always Drivers have delivery stops along the way which just results in needing to order 90 min to 2 hours ahead and COLD food or drinks that are melted Usually regret my order and Customer Service is lacking for example offered a $4 Credit rather than refund on an $18 order for 3 of my 4 items delivered 90 min after order cold and ice in milk teas completely melted”

Helpful Report

Posted 6 months ago

“Delivery drivers are working ILLEGALLY. This is the 3rd time my delivery driver was completely different to the person allocated to Deliver my food on the app. Today was supposed to be a middle aged Asian man, when I opened the door it was a young foreign woman who spoke NO English whatsoever. Police need to shut this illegal operation down.”

Helpful Report

Posted 6 months ago

“Prices were high, only received 20% of my order after waiting over an hour, manager at restaurant confirmed the Uber driver did not pick up all the items, customer service at Uber was terrible as they took no responsibility for they’re mistake. Worst customer service I’ve experienced.”

Helpful Report

Posted 6 months ago

“An ordinary burger menu with a coke burger fries and dessert 28€ 🤪🔫 usually I don’t care that much, but 28€ ?”

Helpful Report

Posted 6 months ago

“Charged for the food. Food never arrived. 3 weeks of ignoring and lies by customer service and no refund. Stay away from this trash. Or at least don't attach your bank card to your uber account.”

Helpful Report

Posted 6 months ago

“I was charged for an order when there delivery driver failed to contact me. I reached out to the driver as soon as the order was placed to let them know that the address location was wrong and I could see the driver read my message but refused to answer my messages. Uber eats system is flawed for this. Do not use this food delivery service.”

Helpful Report

Posted 6 months ago

“They never check and make sure all the food is there! I will never use Uber eats again!”

Helpful Report

Posted 6 months ago

“The app for Uber eats posted my order for pickup when it was actually supposed to be delivery like I always order it atleast 3 times per week and when I called to try to correct it I got told that if I couldn’t pick up the order which was 40 miles away that I would just have to pay for it anyway and it was 43$ worth of food they have lost me as a customer”

Helpful Report

Posted 6 months ago

“I am only giving it one star cause I can’t leave zero the food was absolutely awful. I couldn’t eat it nor could my husband our pizzas were stone cold when they got to us. Our pizza delivery man arrived on a pushbike then he couldn’t find our house despite the fact my husband was standing outside the door waiting he was two streets away, food comes in the house food is obviously cold and on top of that not cooked properly the pizza dough was poorly cooked the pepperoni was nearly raw. The mushrooms were raw. There was very little sauce on the food and when I complained they refused to give me my money back. I spent £55 on this order and that’s that’s nothing to be sneezed at For a takeaway that’s actually a lot of money please do not use Uber eats I beg anybody who is thinking of buying food from any of their restaurants please don’t because when it goes wrong, you won’t get your money back. They’re a rip-off company use Just Eat instead.”

Helpful Report

Posted 6 months ago

“My order took forever to be delivered as there were no Uber Drivers available so when I tried to cancel the Support Team told me that they would not refund me so basically people pay for food not received🙌🏼I mean its not my fault that Uber couldn’t find a delivery partner.”

Helpful Report

Posted 6 months ago

UberEATS is rated 1.1 based on 7,855 reviews