UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 355 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave 0 star I would. Paid premium delivery and 6 weeks later I get it. They don’t respond for 3-4 days even after threatening reporting them to fraud department. Stay away please as causes a lot of stress and son’s birthday was 3 weeks ago and was ruined”

Helpful Report

Posted 4 years ago

“I bought the Pique 19-20 authentic jersey as a gift for my husband and ordered it three and a half weeks before his birthday. Their website says they have great customer service and that they respond within 24 hours. YEAH RIGHT. I had to keep inquiring about the status of my order, and each time, they said they were "sorry for the delays" but offered nothing to ameliorate the situation. I also paid for expedited shipping that included a tracking number. Well I never got the tracking number. And the jersey arrived THREE DAYS LATE, AFTER my husband's birthday. The jersey was also too small. I tried reaching out to them FOUR TIMES over a span of one and a half weeks to either return and/or exchange it for a larger size, they said they do not take returns or exchanges for printed shirts. BUT JERSEYS ARE ALL PRINTED then, so save yourself your money, time, and headaches, and get your jerseys at another company. Great customer service, my ass.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Never received the item ordered but was charged immediately and am still waiting for a refund. Over a 4 week period of time (shipping was to occur within 7-10 days), I was told multiple times that the order had shipped but a tracking number couldn't be provided. Do NOT order from this company. Ever! If I could give 1/2 of a star I would.”

Helpful Report

Posted 4 years ago

“I ordered a Greek Club Jersey which the website said was in stock. The website said it would ship in 2 days. After a month of excuses, I put a hold on my credit card charge and the company rejected my order. Don't waste your time with this folks”

Helpful Report

Posted 4 years ago

“Total rip off, do yourself a favor and look elsewhere. Do not buy form this company!”

Helpful Report

Posted 4 years ago

“I paid £40 24 for infant kit which the shorts didn’t match the shirt in colour Then had to pay £7.50 to send it back via tracking service so total £47.74!and you credit me only £33.24 total rip off you didn’t advertise the Real Madrid third kit different colour shorts to shirt yet I now out of pocket by £14 never use you again”

UKSoccershop 1 star review on 21st June 2020

Helpful Report

Posted 4 years ago

“Seven weeks from order to delivery, and it took a PayPal claim for them to do anything. Shirt looked okay at first glance, but stitching is already coming away.”

Helpful Report

Posted 4 years ago

“Just don’t bother. Been waiting over 5 weeks for my jersey and it’s only now gone to printing. Shambles of an organisation”

Helpful Report

Posted 4 years ago

“This company is a con!! They will take your money and you will not receive anything! There is no customer service and it is a con! I have reported them to visa yet they still trade!!”

Helpful Report

Posted 4 years ago

“Do not shop here under any circumstances. They cancelled my order (upon my request because one of the items was unavailable and I hadn't received an update in over 30 days) but never processed the refund. At first, customer service was responsive, but once I followed up on the refund, I did not receive a single response from this company via email or the forum on the website, and their phone number is continuously unavailable.”

Helpful Report

Posted 4 years ago

“Very poor service. I ordered a shirt two weeks before lockdown begun, and paid the extra for it to be delivered within 5 working days! 9 weeks later the shirt finally arrived! During those 9 weeks, the customer service number wasn’t connecting, emails (that were being responded to) was the generic “your order is in transit”. After 7.5 weeks, I logged back in to see my order had disappeared and there was no tracking number in order for me to use. I subsequently called the bank and they completed a charge back within 10 days. During that period, the shirt arrived with a very rude email from Simon who called me fraudulent. I asked for a discount only to be told when the charge back is reversed, we can then work something out. Since the reversal of the charge back, we’ve gone back to radio silence. Simon is no longer contactable. He gave a poor response blaming lockdown for the delay. The truth is that it was ordered 14 days prior with a 5 day delivery slot, if they were unable to print a shirt in time then this should’ve been communicated on the website. STAY AWAY FROM THIS COMPANY!”

Helpful Report

Posted 4 years ago

“Made an order for 2 items, one arrived pretty quickly, but still later than promised and the other never appeared as they were unable to obtain the stock. Correspondence was poor and I never got an update unless I contacted them. In the end I cancelled the order of the the other item and was refunded £5 less than I paid. My emails have since been ignored and I have raised a dispute with my bank. I can’t help but feel that this outfit it a big dodgy and I am really disappointed with the service I have received from them. The order I made was for a birthday and they’ve really let me down. Be careful when using this website.”

Helpful Report

Posted 4 years ago

“I purchased 3 items from them. 1 arrived in good time, the next day I got an email saying that due to stock problems they couldn’t get me the other 2 items & they were on back order, which I excepted. 2 weeks later I emailed to enquire as I thought that was sufficient time to wait. I was told that they still weren’t in stock & don’t know when they would be in, this email was by someone called biju who said I could cancel & be refunded for the 2 items, so I confirmed this & waited the 3-5 working days that biju said it would be as he also confirmed he had initiated the payment. The order was cancelled on 17th April. I’m writing this review 11th of may still not refunded & now my last 3 emails to them are being ignored. I was patient with them but now iv decided the only action left is to contact trading standards. Needless to say should I ever receive my refund from them I shall never use this sight ever again..”

Helpful Report

Posted 4 years ago

“Appalling customer service, impossible to contact them, phone numbers appears inactive. Luckily, I paid using PayPal, and managed to get them to deliver my item after 6 weeks plus a filed complaint to PayPal, which they took up with this dreadful company on my behalf.”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service. Ordered 3 items from this place. 4 weeks later, still hadn't received a thing. When you email, no reply. When you phone, no-one answers. When you message them on their site, you hear nothing. When you contact them on Twitter, they ignore you. HOWEVER, when you open a case with your credit card company and they chargeback the money from UKSOCCERSHOP, they get straight in touch with you and reply to any emails you then send them within 30 minutes!! This place is an absolute joke. The 3 things I ordered were for someone's birthday. I made contact in every way I possibly could, pleading for someone to send me at least 1 of the items for someone's birthday, but everything was ignored, so I didn't have a single present to give them. In short, if you order from these cowboys and there's any issues, you'll get ignored. But if you cause them any issues, they'll be straight on you for a swift resolution. If you want my advice, DO NOT TOUCH THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“useless, useless, useless. Do not order from this sham of a site. No item sent, refund given was less than order amount, now not replying to emails or phone. Buyer beware!!!”

Helpful Report

Posted 4 years ago

“Faulty (or suspected counterfeit) product was sent and no less than 3 messages were emailed to them, which were completely ignored. I was quite happy to exchange/refund, but have had to submit a chargeback for the order as they have clearly refused to communicate (let alone rectify the problem). It would be too late for them to see this review and bother responding now, as the claim is in progress. Very poor way to conduct business.”

Helpful Report

Posted 4 years ago

“Never received the package. Was never given a proper shipping tracking number to check if the package was at the post office. Even when the article is clearly lost, after three months I have not been reimbursed yet.”

Helpful Report

Posted 4 years ago

“Terrible company to deal with. I bought my grandson an inflatable chair for Christmas and it deflated. I emailed about 20 times in January for a replacement but they never made contact. Very frustrating situation and do not deserve to trade. I clicked on the question I heard from them after a week but in all honesty I have never ever heard back from them.”

Helpful Report

Posted 4 years ago

“Bought a shirt, no confirmation email, check my bank account a few days later and they've refunded me £3 LESS than the purchase price, with no explanation. Can't get through on the phone. Why not email me to tell me, and why short change me?”

Helpful Report

Posted 4 years ago

UKSoccershop is rated 1.3 based on 355 reviews