Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.38

2.4 Rating 149 Reviews

33 %

of reviewers recommend Ulta Beauty

Company Reviews

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2.4

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Ulta Beauty 1 star review on 26th September 2024

Deja

Ulta Beauty 1 star review on 2nd September 2024

Lisha Siener

Ulta Beauty 1 star review on 25th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Northbrook Ulta to get my husband cologne for Father’s Day. Nathan Rosado, the Ulta associate, was the most helpful person I’ve ever had help me when purchasing cologne. His recommendation was spot on and the best men’s fragrance I’ve ever smelled! Nathan made my shopping experience so easy & successful. Anywhere he works in his future will be gaining a great asset!”

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Posted 5 months ago

“Haircut by Cindy in Boardman, Ohio. Cindy cut my hair exactly as I asked and it is absolute perfection! Thank You Cindy, I'll be back!”

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Posted 6 months ago

“I had my Hair Highlighted by Karla and WOW, she did an AMAZING job!! I also had an updo and makeup done for my son’s wedding and I couldn’t be more pleased !! I looked and felt BEAUTIFUL !!”

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Posted 6 months ago

“I will give zero star if I can. I placed an order on line and use Apple Pay to pay for the order. However, after the first charged, the online order still won’t let me to complete the order as the “place order” button was still In transparent. I thought the charge didn’t go through so I made another charge. However, nothing happened! A at the same time, I got notified from Apple Pay that I got charged twice already. I called Ulta’s service line and the representative said she can’t do anything. I requested to speak to her supervisor and the supervisor said nothing they can do to complete the order. I don’t understand how they can’t do anything. Just complete the order manually and make sure the customer is happy! If there’s problem on the website and can’t charge the customer, that’s fine. But I got charged twice and you told me that you cannot complete the order! That’s totally unacceptable! Never going back to Ulta Beauty!”

Ulta Beauty 1 star review on 8th June 2024

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Posted 6 months ago

“Eyebrows done by Tori at the Westlake Ohio store a wonderful experience and an awesome employee!!!!”

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Posted 6 months ago

“Pandorah was my stylist - she was awesome. She cut my hair exactly like I requested. I have been going to the same stylist for 20 years but going back to VA to get a hair cut is not practical. I now have found someone here who I trust and is exceptional. Thank you.”

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Posted 6 months ago

“Good customer service at the Ulta I go to . Satisfied”

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Posted 6 months ago

“Just purchased approximately $80.00 of Redken hair products in Petaluma, California - Ulta. The store has advertisement all over the store and shelves - to receive free gift - a Spray Smooth Anti-Frizz with Heat Protection 2.1oz with any $30.00 purchase. When I asked for the free gift she said only while supplies last and they were out. So I asked hmmm when did you guys hang the promotional signs and she replied this morning. So I said, "Oh so you are already out?" She says, "Well we should get our shipment in Tuesday. So I told her, then take the signs down. This is so FALSE ADVERTISING. This is about the 4th time this has happened to me. This should be a class-action law suit for False Advertising.”

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Posted 6 months ago

“Went to get a blow out at the salon. The lady did the best she could but I could tell by the way she was blow drying my hair that she had no experience blow drying thick curly hair. My hair was damp after I left and is now furr frizzy and a complete mess. Wish I had just done it myself, I could have saved 80 bucks, 2 hours of my time and actually liked how it came out 🤦‍♀️😡 I’ll have to do it myself now regardless since I don’t have time to book anywhere else now. It’s Ulta though so I should have known.”

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Posted 6 months ago

“Today I visited Ulta at Del Prado Blvd, Cape Coral FL . The moment I started looking for products I was approached by a very nice young lady, Luciel, who immediately offered to assist if I needed help. She was friendly, gave me promo information and provided product information that simplified my search. I wish there were more people like Luciel in this world. I expressed my appreciation to her Supervisor, Madison, another nice young lady. Madison and Luciel, job well done!”

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Posted 6 months ago

“I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously.”

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Posted 6 months ago

“I just wanted to leave a comment about Gloria at Ulta hair salon in Turlock. I’ve been trying all kinds of salons to find somebody that knows how to cut short fine hair. I paid so much money but then I found Gloria. She did an awesome job and I’m so happy with my hair and she’s a very nice girl, I just want to say thank you to the assistant manager that help refer her and thank you to Gloria”

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Posted 6 months ago

“I was told my package would arrive in 3 days, after 4 days not her yet, I will have to wait for another 4 days.”

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Posted 6 months ago

“I got Alexa I don’t know if her dog died that morning or watt she refused to cut my hair. I had a picture and she said that she would not do it. She was rude. She has no manners and then she just stood there and watched me you could see the reviews for Alta, they’re not great. Alta is the last one that anybody goes to was the last one for me I’ll never go there again.”

Ulta Beauty 1 star review on 3rd May 2024

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Posted 7 months ago

“Went to Ultra Beauty in Lexington today. Victoria was so helpful with helping me find the products I was looking for.”

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Posted 7 months ago

“Applying for credit at checkout is a joke. They just don't want to give anyone the 20%off when you apply at checkout stating "they need more information." I just bought $112k Escalade, own 3 homes, own out right free and clear Harley Davidson, and an 807 credit score, but " they need more information." Ummm...plenty of other places to shop, and I will! I will NOT set foot in their stores, will not order online, and WILL post this review.”

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Posted 7 months ago

“I received a promo email stating if I spend $50 I would get a free gift. I usually just go into the store but thought I would do this offer. I ordered 4 items, received 2 and didn't receive the free gift. I notified them immediately. Was told they will not send me the free gift but I would get my 2 missing items. Here it is a month later and I have not received my missing items nor a refund. I will not be ordering online anymore.”

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Posted 7 months ago

“was pretty much stolen from, bought a 230 dollar giftcard- was charged for an order that never went through and they haven’t refunded me yet for taking my money”

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Posted 7 months ago

“Jett at the N. Charleston Ulta on Dorchester Road helped me out today. She did a wonderful job and was so helpful to me. I really appreciated her help. As we get older it is harder to find make up that does not look bad and she was very helpful in finding me a great shade and good price point too. Thank you Jett!! Robin”

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Posted 7 months ago

“Heather at the Pasadena location for MAC is amazing. She show me a demo of how to apply my makeup for my bday, she was extremely personable and had great customer service. We need more representatives around like Heather! Thanks for all you do Heather!”

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Posted 7 months ago

Ulta Beauty is rated 2.4 based on 149 reviews