Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.39

2.4 Rating 179 Reviews

33 %

of reviewers recommend Ulta Beauty

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Metrics

2.4

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Ulta Beauty 1 star review on 12th January 2025

Michelle LeQuire

Ulta Beauty 1 star review on 25th December 2024

Disappointed Customer

Ulta Beauty 5 star review on 21st December 2024

Anonymous // 01/01/2019

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“The ladies room at the Ulta store at Sandhills Mall, Columbia, SC, is horrible. The Health department needs to be alerted. Nasty, sticky, floors, no soap, paper towel dispenser jammed, sinks filthy!!! Had to wash my hands with shampoo in the store, then dry them with toilet paper from an almost empty roll !!! Yuck! I cannot believe this is a beauty store!!”

Helpful Report

Posted 5 months ago

“I had applied for a credit card back in October 2023, never received the physical card, because of that i forgot about the charged. My credit rating was hurt and I got ding 51 points, call them and made a full payment and requested to close the card back in January 2024 and i thought I was done with this card. But reviewing my credit report on August 30th, turns out The Ulta beauty cards still showing and now i own them $147. Today September 2, 2024 I call them, spoke to Abby and them I got transfer to Debbie, I have been on hold for the last 45 minutes, my request is to remove this unknown charge of $147 and to remove this negative record off my credit report. Bebbie left me on hold, she went to get her supervisor and for the last 55 minutes i have been waiting for her supervisor. Unbelievable.!!! This company has been a nightmare to me! Did she forget i was on hold!!!!”

Helpful Report

Posted 5 months ago

“Three times I have ordered things from Ulta with the item saying free gift with purchase. Never have I gotten the free gift. They’re always out of it. I believe this is deception. If a company offers a free product with purchase and they’re out of it they should offer something else. But they never do they just say oh well we must be out of it. Where I’m from this is known as bait and switch. I will NOT be shopping at Ulta any more!”

Helpful Report

Posted 5 months ago

“I am writing a paper on the worst customer service so even though it was like 4 years ago, the customer service reps were the most horrible people I've ever spoke with.(Not a store, the call center) I was having packages stolen left and right from my apartment building and every company refunded my money except Ulta. They simply passed me around to different agents, when that package had over $300 worth of product in it. I explained I can't afford this loss, I was buying things to last a long time. I had asked the post office to hold my packages but they never did. So with this package I run to get it when I'm notified it was delivered. It was gone. When I called they were giggling making up that they would help me. #1 clue they had no ethical standards, and were never educated or dissaplined when giving answers to customers. I went as far as filing a police report so they knew I wasn't making this up. Not only did they refuse to credit it back because they said it was delivered, (but not to me) they refused to even reissue a $10 off coupon I used. Devastated my finances. Soulless, profit focused business, which is why their employees and customers both hate them.”

Helpful Report

Posted 5 months ago

“I want to write a review about a young man named Anthony from store #176 on Bell Road in Surprise I worked for a major airline fir 30 years I was born and lived in Europe till I was in my mid twenties so I have a great experience with many hair stylist I have to say being married to a top lawyer here in America and working for the airlines my appearance was of the utmost I can telk you honestly your Anthony is simply so talented and besides that a lovely person you as Ukta should be very proud of him I get asked weekly who cuts my hair and I'm proud to tell them anout Anthony at Ulta I really hope you as as company follow up and do sonething special for Anthony I would like t I hear what you do as he is so talented I have been with Ulta for over 18 years and with some of your top (master) stylist but Anthony is THE best and I have a thick head of hair that is hard to make look good and he always does a great job”

Helpful Report

Posted 5 months ago

“Fine block number and ignore my emails. Fine block number and ignore my emails. In March 2024 I made 30 purchases at Ulta online and had several problems. I have called more than 1000 times and my 2 phone numbers have been blocked and I have sent more than 100 emails and no one has resolved anything so far. They just tell me to wait. They do not honor the promotions and do not let me return the purchases and I have several boxes in the middle of my living room for 5 months. I am having a loss and it is affecting me emotionally. I spent more than $10 thousand and I cannot do anything with the products until it is resolved. I am exhausted from so many calls and emails and nothing is resolved and each time I have to tell the same story from beginning to end. I am emotionally exhausted from so many problems that this store is causing me.”

Helpful Report

Posted 5 months ago

“Had problem with order called customer service person from india kept saying sorry you weren’t supposed to get that but when website told me in red I was getting!!! Ended up with me saying I will never shop at ulta again this is unscrupulous works for their online to work this way”

Helpful Report

Posted 6 months ago

“I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊”

Helpful Report

Posted 6 months ago

“I usually buy all of my hair products at Ulta even though it can be a bit pricey. I try to restock on them when they are on sale to save money when I can. In the catalog it shows Redken Shampoo and Conditioner on sale for 2 for 32 dollars so I’m thinking that’s great! I go into the Rogers Arkansas store and in one area they have the products with a sign that says 2 for 35 and in another area in store they had the ones that said 2 for 32. I ask the cashier about the price difference and also explain it has the cheaper price in their magazine so she talks to manager about it and she says Sorry it’s just a misprint and it is 2 for 35…I know it’s only 3 dollars more but it’s just the principal of the matter! Take the dang sign down out of your store or you need to honor the lowest price!!!! I went ahead and purchased the shampoo and conditioner but maybe I will check for better deals somewhere else in the future.”

Helpful Report

Posted 6 months ago

“Thay messed my hair up so bad I look like a roaster sat in chair five hours for high lights and came out with darker hair and the kut looked terrable nothing like what I ask for”

Helpful Report

Posted 6 months ago

“As I walked in, no one acknowledged or greeted me. I began searching for my own makeup and knew that would be a disaster since I haven’t really worn makeup since the end of 2019. Emily, in Winter Park Village, saved the day. She saw I was in trouble and took great care of me! I walked out of there, after spending over $300, pleased and appreciative.”

Helpful Report

Posted 6 months ago

“Went in for high lights came out with darker hair sat thare six hours”

Helpful Report

Posted 6 months ago

“I am going to be honest, I don‘t wear makeup. I like lip gloss and skincare mostly. Today I walked in to Ulta and one of your employees named Zaria, (hopefully I spelt it correctly) immediately walked up to me with a smile and asked “Hi! Welcome to Ulta! Would you like a basket? Are you looking for anything in particular??” l asked her if she could help me find a clear lipgloss. She did a wonderful job at showing me which lip glosses that would work. She was extremely great at explaining each one in detail to me and openly telling me pros and cons. Long story short, I was satisfied with my purchase and your employee truly did a wonderful job!”

Helpful Report

Posted 6 months ago

“I ordered Ulta Pretty Fresh Hyaluronic Creamy Concealer. It is horrible and leaves actual pieces and fragments of I don't even know what to call it (dot like substances) under my eye. I have tried it with undereye moisturizer and without any undereye moisturizer. I paid shipping to get it here, and would have to be shipping to send it back; so I guess I'm just out the $$$ as they don't provide FREE returns even though I already paid shipping. Thus, it would cost more $$$ than the product itself sending it back when you combine my shipping cost getting it to my house and shipping cost if I would send it back. Very disappointed and will not buy any future Ulta products. This was Order #: M111766051”

Helpful Report

Posted 6 months ago

“How anyone does any business with this place is beyond comprehension. I just got dinged for the second, and LAST, time. I ordered a Morphe palette and it arrived totally smashed up. I tried to EXCHANGE it for the same product in new condition. They required a return and re-purchase. When you return something to this despicable place you are charged a return fee. So instead of an even exchange, I am to pay for their inability to properly, and safely, wrap products for shipment. UNBELIEVABLE. Bottom line- DO NOT patronize this business.... I will NEVER AGAIN buy anything from these thieves.”

Helpful Report

Posted 6 months ago

“This is about DANA in customer service. If i could give 0 stars for customer service, i would. I was enticed to open credit card for free gift. First bill received was $8.53. I went in store to pay cash, which was refused…..I guess they don’t trust their employees as other stores accept cash payments at the register on credit card bills. Tho I sent in my payment, it was late. I received a late fee of $25 at which time, I called customer service and explained the situation & asked for a one-time customer service exception, which I know other companies will do as well. Instead of waiving on a one-time/1st billing offense, They could only offer me $15 off. Ridiculous!! I refused to pay. Now I get a call from DANA at customer service & I tried to explained to her what happened. She was SO incredibly RUDE-kept talking over me & basically would not let me talk. Then she threatened me with my credit rating….I could not get a word in edgewise! I just hung up! What has happened to customer service. I have called various customer service lines over the years With a question, and they listen & allow you to talk..that is customer SERVICE. This was ridiculous & made me so mad, so I am writing this review. I will not shop at this store EVER! I will order products online from Amazon & have them delivered to my door or go to Sephora.”

Helpful Report

Posted 6 months ago

“Cash at the McDonough store was amazing. She helped me find the perfect shade for my skin tone. She was funny and so helpful. She didn’t know it was my first time there. I will definitely go back and I hope she’s there. Thanks Cash 🥰”

Helpful Report

Posted 6 months ago

“I ordered over $110 in product from Ulta with a total of 6 products. A padded envelope arrived with one of the six products. When I contacted the company through email and by phone, they refused to make the situation right saying they could see that a package had been delivered. I contacted the BBB to file a complaint and realized they have a ONE STAR rating with them as well. Even with the BBB contacting them to help resolve this issue of the missing product, Ulta refused to talk with me live or make an effort to resolve the issue.”

Ulta Beauty 1 star review on 22nd July 2024

Helpful Report

Posted 7 months ago

“Salon services are horrendous not qualified to groom a dog . Rebecca the “Master” when someone is called a master .. you would think it’s because of training time in chair .. not al Ulta “Master Stylist is determined by sales .. upselling services products that is how a master is established in UlTa . Her services were SubPar and her hair knowledge is severely lacking I went to the Ulta on Bell Surprise location . To be honest from the services I seen being preformed ALL the stylist need further education ..”

Helpful Report

Posted 7 months ago

“I purchase 2 items via online and chose the store pick up. Went to the store on 7/12/2024 around 8pm. I followed their instructions as "In Store Pickup 1. Go to the pickup area near checkout. 2. Show the barcode below to get your beauty goodies." When I showed the bar code to the cashier, she said "What's your last name?" which I gave my last name to her. She grabbed the item then said, "What's your order number? " At this point I was getting irritated because the bar code was to make this transaction easier for the customer. I had to find the order number and gave it to her. Then now she asked me to show her my ID! I couldn't believe how ridiculous her customer service was not to mention she inconvenienced the customer. I asked her what's the point of the bar code if I had to go through all these, she got a nerve to say, "oh because it's easier for me." What?! Get the f out of here!!!! Go find another job besides the customer service!!! If I was her boss, I will fire her!!!!!!”

Helpful Report

Posted 7 months ago

Ulta Beauty is rated 2.4 based on 179 reviews