UNIQLO Reviews

Name: UNIQLO
Rating: 1.70

1.7 Rating 210 Reviews

17 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 26th February 2025

UNIQLO 1 star review on 4th January 2025

Pankaj

UNIQLO 1 star review on 30th December 2024

Lisa Barnes

UNIQLO 1 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

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“I have shopped from Uniqlo since I was living in Japan, so it is one of my favorite and trusted brands since I moved to the states. Their clothing is made of quality, although I think that in the U.S. it's a little pricey than how I remember their pricing in Japan. I'm mostly disappointed by the lack of customer service that I experienced recently by an employee named Terrence. Terrence did not help me with my situation at all, despite the fact that my package was missing. He simply mentioned that I received the package, because the postal service claimed that it was delivered. I was home all day long and did not hear the mail man stop by. They usually knock on the door when dropping off orders. I nearly spent $100 and Terrence the customer service rep would not grant me even a partial refund. My order was part of a birthday gift, so I'm pretty livid about all of this. Hopefully the dispute I filed will pull through, but now I am weary about shopping through Uniqlo's online store. Good luck at keeping your job, Terrence, because you're not fit for customer service work. Also, please don't send me a customer service survey after NOT assisting me with my issue.”

Helpful Report

Posted 4 years ago

“A partir del 01 de marzo del 2021 cambiaron sus políticas de devoluciones y tienes que pagarle 5,95 euros por devolver las prendas, ellos las reciben y luego cuando consideren regresan el dinero. Es un abuso y más en tiempo de pandemia cuando aquí en catalunya nisiquiera abren los comercios los fines de semana, para las personas que trabajamos es una desconsideración. Además tampoco aceptan los cambios online en tienda, es terrible. La devolución de dinero de prendas compradas debe ser en la misma tienda, es decir, si estás de viaje y compras algo uniqlo no lo puedes devolver. Son unos abusadores, pésimo servicio en tiempos de pandemia”

Helpful Report

Posted 4 years ago

“returned 2 items they declined to refund my money. My emails are clearly showing that I bought them and they were sent by mail to uniqlo. They made a mistake and didn't process the refund and when I claimed it they asked me for proof. They probably lost the return letter themselves. Once I sent it I didn't have the return letter anymore and each item was written on it. I keep emailing to Uniqlo and they ignore my email. I sent an email on November 23 of 2020 and another one on February 10 of 2021 but haven't received a response. I wanted to write a review here to warn people so they won't lose their money like I did because of uniqlo's mistake. I never expected such horrible treatment. I am very disappointed with them.”

Helpful Report

Posted 4 years ago

“Returned a coat that was too small. I did everything right and followed their procedures for the return. Records indicate they received my item back on 1/14/21. When I try to track my return in their system I get "no eligible item to return". Their email responses to my inquiries are a run around. I did everything right and I'm getting no help. Prior to this I had purchase several smaller items that the longer I have them it's more obvious they are cheaply made. Don't be fooled by the cute styles. Class Action Suit anybody?”

Helpful Report

Posted 4 years ago

“My sweaters arrived with holes. There is NO ONE to talk to!! Absolutely terrible customer service!!!”

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Posted 4 years ago

“Customer service is non- existent. Have sent emails with no reply from Uniqlo, and I have tried to call many times with no luck. The error that I am trying to correct was theirs. I really liked their clothes, but I am not going to pay for items if I can't get reasonable customer service. No stores near me, so I have to order online.”

Helpful Report

Posted 4 years ago

“Consider carefully before buying something from them unless you are 100% sure you won't return it later, special on sale items, their return policy is really xxxx.... They basically do not offer returns, not even credits, you can only exchange the item you want to return for others which are same price or higher, which means once you spend $$$ you will not be able get your money back, and you even may spend more and randomly get some things else you may not want. And you will be asked for the receipt papers come with the parcels, they do not accept anything else, not even the email was sent by them when you placed the order online...”

Helpful Report

Posted 4 years ago

“Where is my stuff!!!! On the 29/12/20 I purchased a pjs set from uniqlo to be delivered to Hermes parcel shop. On the 7/1 I went to the parcel shop and the shop assistant told me there was no parcel under my name. I call uniqlo and customer service told me on the 7/01 the parcel was delivered. Now it’s 21st and I have no parcel or money. And the still investigating there own mistake at the cost of my money! DO NOT BUY ON LINE WITH UNIQLO! THEY ARE THIEVES!!!!”

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Posted 4 years ago

“Hi stoped by the store on Broadway in NYC and had an amazing experience. Carlos found a pair a pants that no one else could find. He was so nice. Thank you!”

Helpful Report

Posted 4 years ago

“One thing thats certain is that the workers are not human, they are either snails or turtles because they take too long to deliver, refund and reply. They seem to be very unattentive to their work and dont value our time, anyways this was my experience and everybody has their own.......”

Helpful Report

Posted 4 years ago

“terrible return policy, creates bad customer experience. I will never buy from a UNIQLO store again.”

Helpful Report

Posted 4 years ago

“I have emailed the help department several times. I have requested a refund of an item I had delivered to the shop prior to the lock down and was unable to pick up due to the announcement. I replaced an order online to be delivered to my house. The response I received as below: “We have been advised the parcel was picked up from the store on the 29/12/2020.” Oh really? Because I am fairly certain the shop were closed then due to Tier 4. I emailed 3 times after this and have been completely ignored.”

Helpful Report

Posted 4 years ago

“Unfortunately I've had a similar experience to many people, wish I'd checked trustpilot and other reviews before buying .. Returned items (they don't provide a QR code to make this easy like other companies) Dec 9th along with an Amazon item. Received the refund from Amazon the same day. I'm currently still trying to get the refund processed by Uniqlo "they're looking into it" - have the tracking number from the Hermes pick up and everything. Avoid buying online with this company!!!”

Helpful Report

Posted 4 years ago

“Everything was wrong about my online order. Ordered on the 3rd of Dec, dispatched only on the 23rd of Dec (I found out this from Hermes as Uniqlo do not update order status at all). My package with 2 Christmas present was delivered on Christmas eve (miracle!) only unfortunately it was left on my door step opened with half of the order! Obviously Hermes people stole my husbands coat but now Uniqlo is taking their time with dealing with my claim. I will go to credit card company of not hear back from them within another week or won't get their refund promptly. Never again will buy from them online”

Helpful Report

Posted 4 years ago

“Ordered a jacket in 29th Nov, did not receive the order and was told will get the replacement and I have not receive the replacement for a long time. finally I decided to cancel the existing order and I did cancel and I have made a new order thinking it will be quicker, its almost a week and did not even get the conformation and did not get my money for the previous purchase. spoke to a customer service staff, could not hear her voice properly and phone got cut.”

Helpful Report

Posted 4 years ago

“I ordered on the 21/12/20 items Christmas gifts. Now the 23/12/20 and order not even processed. No correspondence from Uniqlo who state they are ‘reaching out’ and now chat line down for maintenance too😢”

Helpful Report

Posted 4 years ago

“I paid for 2 day shipping early last week and i got finally a shipping notification on Friday and FedEx still shows that the parcel has not been sent to them. Also no customer service (literally zero) or option to cancel the order, this was a Christmas gift... totally unacceptable...beyond ridiculous , how do they stay in business???”

Helpful Report

Posted 4 years ago

“Worst customer service ever. Tracking device on website does not work. Chat feature on website: No response for over 30 minutes. No phone number for customer service provided on website. Once I googled number, was on hold 15 minutes, then got an agent who was of no help. Said he would transfer me to supervisor . . . and I got disconnected. Think I'll ever shop with this company again? Also: Why is there no option for ZERO stars? I got ZERO service.”

Helpful Report

Posted 4 years ago

“Uniqlo's customer service is AWFUL ! They lose things in the post, dont tell you about it until you complain about non delivery after several weeks... If and when you can get through to their customer services staff, they have no ability to fix anything. This has all the signs of a really badly run company.”

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Posted 4 years ago

“There SUPIMA COTTON T-Shirts are of the worst quality I have ever experienced, AVOID this company as they also "DO NOT" post negative legitimate honest reviews.”

Helpful Report

Posted 4 years ago

UNIQLO is rated 1.7 based on 210 reviews