UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PATHETIC ALWAYS LOSES MY PACKAGES NOT UNDERSTANDABLE CUSTOMER SERIVCE REPS ZERO EMPATHY SCRIPT DRIVENT ROBOT AGENTS THAT HAVE NO IDEA HOW TO REALLY HELP A CUSTOMER”

Helpful Report

Posted 1 year ago

“This is the worst shipping company ever, sad how far this company has fallen. they delivered package to wrong addresses; this is not the 1st time, mind you, my home is the only one on the street with the address numbers marked on the mailbox. I filed a claim, 2 minutes later they noted that the investigation is complete, and the package was confirmed delivered via there proof of delivery??? what proof the package proof of delivery has no gps plot points to confirm location package was scanned at, no picture of where package was left and this is a amazon requirement. now I have to fight for my $200 Christmas present with shipper, bank, etc. all because ups is completely incompetent. and its not like I have another $200 to purchase another gift. horrible service, horrible customer service, you have to talk to a computer the whole process ?? there system is set up as if they never make a mistake. I will never purchase an item via any company that ships with ups. thanks for a great Christmas ups”

Helpful Report

Posted 1 year ago

“Multiple times I've had ups driver claim he attempted to deliver my package but they missed me. That's bull. I was always home. I have a small apartment so no way did I not hear a knock. You hear everything in my apartment. I've complained to customer service and they pretty much didn't care and blocked me from sending more emails because I told them they have drivers that lie and too lazy to actually walk to your apartment. They even tried to say once that it was a signature required package and it was not. Then they said it was for security of package to not leave at my door. I live inside a locked building that they have the code for to get in. Never once has there been a problem with packages here. It always seems to happen to my packages that are scheduled on a Friday. Hmmm I can't even tell them to deliver it to a closer location either without paying to be able to. You'd think the fact that I paid them to ship my product would at least include that courtesy. I have a lot of things shipped and so far I've been able to change about half of my shipments I get from various companies to other shippers. Usually fed ex so that's been a lot nicer and less stress. Some of my packages are needed within a certain time frame and I plan for it but still doesn't make it half the time. So now it's Friday and I have to wait till the end of the day Monday to drive way further then I need to as there is a ups store a block away from me. So this just gave me the incentive to start back up with changing the shipper with the remaining companies I order from. It's amazing that I pay them to deliver something and they don't hold up there end of the bargain. Their customer support is worthless too.”

Helpful Report

Posted 1 year ago

“I have a disability & also fell sick on day of collection, so I couldn't go out to print out address labels -especiallynot in thr snow! Parcel was well labelled, just not with a printed label. Pleaded for driver to print out labels at UPS office as I couldnt manage to go out, he won't listen, just dumped my urgent parcel back. I'll health is precisely why I booked home collection. Pointless requiring home customers to have to go out looking for printers to print address labels. I still have parcel at home as I write, unable to filfil my delivery. Tried swapping delivery to different company, was charged £6 for it.”

Helpful Report

Posted 1 year ago

“Sent a package to Spain from the UK on October 29th. All the documentation was attached to the box. Communication from them said that they needed more information, which I provided twice by email. Plus several phone calls to them and twitter messages. Today discover that my package is being returned to the Uk (I'm in Spain now). Absolute incompetence. Never again.”

Helpful Report

Posted 1 year ago

“Package sent on 12/13. Called to ask that the package be redirected due to error on my part. UPS Customer service said NO PROBLEM. Now unable to tack package. CS support is telling me that the package was delivered in NOVEMBER and then hangs up on me. Can not get a LIVE person on the phone.”

Helpful Report

Posted 1 year ago

“Not happy at all. Ebay recommended this company to me and I chose Next day delivery at a cos of £10.35 as the buyer wanted next day. Turns out my delivery then told me it would take 5 days. Why take next day money for next day if its not next day? I understand high volumes and postal strikes, but its misleading to be called Next day and charge me for Next day prices. Very upset Update 1 week later, seems the parcel is still not out for delivery 1 week after paying for 'next day'. Its not even gone into out for delivery, saying it is still at the shop to be picked up, and the buyer doesnt know when to be in for it. I went to the claims page, but after filling out form for lost item, it will not accept my bank account number or sort code. - Making it as difficult as possible - wasting my day trying to sort this. Very upset . I can see myself losing £76 here or wasting all day trying to file a claim with awful customer service - just bots that drive me insane.”

Helpful Report

Posted 1 year ago

“I remember when ups used to be up there as 1 of the best courrier services, sadly from my experience that is no longer the case, Ups driver you are an absolute joke. To claim you attempted to deliver 3 times but nobody was home. The lady in question is a pensioner. She sits by her window back & front all day & doesn't leave her home, she has perfect hearing & absolutely no delivery was attempted. My pensioner friend is unable to leave her home due to anxiety. So rely's on deliveries for everything. The package she is waiting for is a mattress that she has originally ordered almost 2 months ago, but has so far still not received. people who can't go out depends your drivers doing a good job. As a courier it is your job to make these transactions as stress less as possible rather than the nightmare experience you provide with no way of getting immediate support unless you're willing to pay the £6 average call costs. Avoid at all costs! If your driver had made delivery attempt why did he not get proof? Or leave a call card. He lied that's why!!! If I could give you 0 stars I would.”

Helpful Report

Posted 1 year ago

“There is no such thing as a more incompetent UPS! Like so many other users, I was subjected to the same bad joke: the deliveryman dropped the package at the relay point and not at the - precise - address indicated. Then, and this is the last straw, the UPS people on the phone or via Messenger promise a new home delivery, but it never arrives! Liars with that!”

Helpful Report

Posted 1 year ago

“It’s the worst company ever!!!!! Service is soo poor and communication as well! They damaged my parcel and after 3 weeks said it’s been denied because it wasn’t packed properly ! B*****it! They just want to get rid of you ! So hard to contact them! Don’t use ever !”

Helpful Report

Posted 1 year ago

“What a nightmare What a nightmare. They charged customs duty Netherlands. For under the duty amount. Then demanded money every day after that. I call them several times. They said they will send information of payment to Netherlands. The next day same thing. Driver demands money and does not deliver. Sent payment reference number. Still no joy. This goes on. After 5 days. Date of experience: 13 December 2022”

Helpful Report

Posted 1 year ago

“If you want anything delivered, use another company. Despite tracking my parcel daily and calling 'customer service' numerous times, my parcel was somehow returned to sender. It seems as though it is easier for them to not bother making a genuine attempt at delivery and just chuck the parcel back on a plane instead.”

Helpful Report

Posted 1 year ago

“I m waiting for my packages last 8 hours I call the guys told me the package was coming end of the day till 9 pm I call 9 pm to tell them the new story about the packages coming tormmow I do not use service ups”

Helpful Report

Posted 1 year ago

“Can’t log in or create account. No activity from tracking log in 5 days. Not accountable, professional or trustworthy. Unbelievable!!! UPS sucks! Package is late and can’t get any information from tracking. WTF is wrong with this company?”

Helpful Report

Posted 1 year ago

“Three times now we have had UPS tracking state our package has been delivered. All three occasions we were home all day and no truck ever showed up. Our packages were not delivered to neighbors’ homes either. NOT delivering to our home is a violation of our shipping instructions. We have a special health needs family member and packages must be delivered to our house.”

Helpful Report

Posted 1 year ago

“9 out of 10 times I’ve had packages delivered by UPS they don’t deliver it when scheduled. Even when it says it’s out for delivery. Today’s delivery said the business was closed when they attempted to leave it. There’s no business within 20 miles of my house. I stayed home all day waiting for this delivery for nothing! Now I have to wait until Monday. My time doesn’t seem to be valuable to them. I never thought I’d say USPS would do a better job than UPS but, the day has finally come. The post office does a better job than UPS! From now on I’m going yo ask vendors to not ship UPS.”

Helpful Report

Posted 1 year ago

“It’s insane to let your customer expect for nothing. The deliver guy is just one step away and yet still did not deliver my package. Your tracking is useless. Untrustworthy!”

Helpful Report

Posted 1 year ago

“Worst company, even do if you pay to get it faster, they don't care2 weeks to get my package”

Helpful Report

Posted 1 year ago

“Terrible customer service. If you have issues, which is inevitable with UPS, you will have a terrible time getting them resolved. Using the customer service line, it is near impossible to reach a live person. When you do, their information is so limited that they are typically unable to help. The only resolution I get is when the local UPS office is kind enough to call me directly, but this does not always occur.”

Helpful Report

Posted 1 year ago

“The worse company. When they can't deliver a package they always say that the business is closed. I don't have a business. But how can Amazon find my address or "business "open at anytime? Very disappointed with this company.”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews