UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wort service ever. I used UPS for sending a pack to my family in Italy and from the beginning was a total disaster. Following all the guideline for the package preparation , at the moment of the collection the driver LOST my invoice I gave him, and from that moment has been a atrocious experience. Lost my document the package is been delayed and stopped for 4 times , forcing me to do a lot of call to the call centre that was unable for 21 calls to help me. After all this time lost, tat was not update on the package, is been stopped in Uk, France, Italy ( 3 times) because they said don't have the paper that they lost it. after all of it they charge me for a ridicules amount of fee for importation, that you must paid otherwise, like my case, will delayed the package for days. Once all this disaster was horribly finished, they took money from my account without permission or communication for a package penalty that was not existing and after report to bank and them I'm waiting for a refund so Cleary a Froud. Costumer service is horrible, the app is absolutely USELESS no tracking , no responsibility, not work ethic at all I will never use it again and I will make sure no one of the people i know will do either. NEVER AGAIN”

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Posted 1 year ago

“Dreadful dreadful company. Every single time I receive a delivery from a company we order from in Holland, they don't send the customs charges that need to be paid. Then when I phone to pay that, they give me a reference number to prove payment, and then they then send me a link to pay the charges........ Speak to 10 different people, send evidence of payment and they still show outstanding charges... A massive waste of time and energy..”

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Posted 1 year ago

“Horrible. I will never shop with them again. My package never got delivered and I tried to contact multiple times and never got a response. I will look into taking legal actions.”

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Posted 1 year ago

“UPS is the worst at delivering packages too the correct address. I will never do any business with them again”

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Posted 1 year ago

“I love getting deliveries from UPS! They are pleasant, personable, respectful of me and my property. They always back in the driveway and never touch the lawn. Just enjoyable experiences. Unlike FedEx.”

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Posted 1 year ago

“I repeatedly received emails that incorrectly said my package was on the truck, or “out for delivery “. - when it was not! The arrival time was 3 days later than told/promised/paid for. Live people over the phone in separate phone call’s repeatedly gave inaccurate information. I wasted days waiting at home. I was instructed to go to the local main facility to pick up the package after the ups screw up. I pay an expensive Uber fee due to the urgent need for the package. I arrive snd ups staff says we cannot find it until the next day.out my Uber fee! They say they will make it a Priority and deliver it in the morning. It is still not out for delivery. I used to hold ups in high regard. Not now. Totally horrible experience! And I still don’t have my package!”

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Posted 1 year ago

“Awful service, even paying to modify schedules and hold locations makes no difference. If you have the option select another shipping service.”

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Posted 1 year ago

“-200 out of 10”

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Posted 1 year ago

“Terrible, told me delivery would be between 10 and 2pm, at 4pm I ring up to be told its the next day, utter shysters”

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Posted 1 year ago

“UPS used to stand for something, now it's a poor excuse for a delivery company. To start with, they don't actually deliver but make you fight for getting your packages returned and not destroyed. I had to call every day, twice a day, learn to speak Italian because the UK team wouldn't help me, send various forms and copies of personal documents to five different emails, and eventually beg for my gifts intended for 150 people to be returned to me and not destroyed. I am now praying UPS actually returns these parcels. If that sounds like your idea of fun, use this company. Otherwise, ANY competitor is better.”

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Posted 1 year ago

“waited in all day friday now told monday ? ups never again”

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Posted 1 year ago

“Absolutely the worst delivery company on earth. Lied about a weather delay, lied about delivery date. Over a week for a package that should been here in 2 days. I will never ever ever use this company again. Just shut down already”

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Posted 1 year ago

“I will never use UPS again!!! No attempt to redeliver my package!!! No customer service! No support to help when your package is not delivered and brought to some random 3rd party location for pickup!!! Just had open heart surgery and cannot pick up my package!!!”

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Posted 1 year ago

“If I could give zero stars I would!! I hate this company so much. They are not customer friendly nor are they efficient”

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Posted 1 year ago

“VÆRSTE leveringsfirma! Gang på gang, faktisk hver gang, har jeg betalt for at få leveret min pakke med UPS til min hjemmeadresse, men de møder ikke op på adressen men skriver enten at adressen ikke findes eller at der ikke var nogen hjemme. Begge dele passer ikke, jeg har både oplevet at når jeg har været hjemme at de ikke engang har været og banke på, og da jeg har overvågning rundt om huset kan jeg også se at de ikke har været der på optagelserne. Når jeg forsøger at vælge selv hvor de så skal aflevere pakken og dette godkendes, så vælger de alligevel selv hvor det lige passer dem at aflevere min pakke, dette resultere i at jeg skal køre over 20 minutter for at hente en pakke et sted jeg ikke har valgt og når jeg har betalt for levering på hjemmeadresse hvor de aldrig har forsøgt at levere den. De gange jeg har talt med kundeservice om disse gentagende problemer, fortæller de bare at de desværre ikke kan kontakte chaufføren og ikke ved hvorfor han ikke køre ud til adressen. Jeg forestiller mig at nogen ikke gider udføre sit arbejde og blot synes det nemmere at aflevere i en pakkeshop de alligevel skal hen til og så aflevere alt der. Jeg er mildest talt uendeligt træt af dem og stopper med at bruge dem fremover og dermed handler jeg fremover heller ikke hos de forretninger som kun tilbyder levering med UPS.”

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Posted 1 year ago

“THE WORST DELIVERY COMPANY !!! SCAMMERS The worst delivery company ever with useless customer service!!! I made a Gift for my sister wedding an expensive AIR FRIER. The wedding was in Portugal. Unfortunately she already bought the same so we have to send it back in UK for refund. And this is where my "GREAT" experience with the WORST DELIVER COMPANY begun. I have ordered postage label with collection from Portugal and deliver to UK. In the postage label I have add value of the item and extra insurance. The UPS collected the item from Portugal and they lost the package somewhere. I have contacted them and they told me "the parcel has been lost". I said ok, it can happened and my nightmare with UPS ''GREAT" customer service begun. I have ordered the label as guest from them website but you are unable to make a claim if you don't have account. I made the claim from my UK account with explaining everything but I was't able to add Portugal address for the collection as a started point because every time I got the message from UPS "GREAT" website "YOU HAVE TO ADD VALID UK ADDRESS". This doesn't make any cense but this was the only way to continue. I have contacted them many times Customer Service and they were very unprofessional. At end I paid UPS 34£ service for delivery and the lost item for 240£ . TOTALY LOST 274£. You can use UPS but it will cost you and they will lost your parcel and not take responsibilities because are SCAM COMPANY !!!”

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Posted 1 year ago

“A package that was handed over to UPS store the previous evening 5 PM and supposed to delivered by noon next day was delivered after 72 hours after the promised deadline. The issue is the package was perishable item. There was no communications whatsoever. When I call UPS, it takes 45-60 minutes to speak to CSR because they deployed a Robot in between Customers and CSR. The Robot will not understand anything but it will keep repeating the same nonsense. You cannot log a complaint if you send the package through a UPS Store. You cannot track a complaint because you did not log it. Essentially UPS will charge whatever they want and if you paid the money to get any response back from them is impossible.”

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Posted 1 year ago

“- stolen package by driver/ mis placement of package - Delivered to wrong address and not accepting not updated address - late delivery when it was urgent”

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Posted 1 year ago

“The worst ever delivery company. They 'lose' virtually everything - i.e. it's stolen in their depots. Nightmarish customer service, endless e-mails, including to various corporate robots in the USA. On a par with Barclaycard for inflicting agony. Instead of using them, open your front door and throw what you want posted on the pavement - more chance of it getting there. Or drop it in a local river.”

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Posted 1 year ago

“The worst! They’ve lost my package for two weeks ! Still have yet to receive it. The only reason a company can get away with one star reviews and still operate is because they’re the only choice. Come on someone rich think of a better idea! This pony express ups needs to be a thing of the past! They’re horrible.”

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Posted 1 year ago

UPS is rated 1.2 based on 2,137 reviews