UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a nightmare What a nightmare. They charged customs duty Netherlands. For under the duty amount. Then demanded money every day after that. I call them several times. They said they will send information of payment to Netherlands. The next day same thing. Driver demands money and does not deliver. Sent payment reference number. Still no joy. This goes on. After 5 days. Date of experience: 13 December 2022”

Helpful Report

Posted 2 years ago

“If you want anything delivered, use another company. Despite tracking my parcel daily and calling 'customer service' numerous times, my parcel was somehow returned to sender. It seems as though it is easier for them to not bother making a genuine attempt at delivery and just chuck the parcel back on a plane instead.”

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Posted 2 years ago

“I m waiting for my packages last 8 hours I call the guys told me the package was coming end of the day till 9 pm I call 9 pm to tell them the new story about the packages coming tormmow I do not use service ups”

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Posted 2 years ago

“Can’t log in or create account. No activity from tracking log in 5 days. Not accountable, professional or trustworthy. Unbelievable!!! UPS sucks! Package is late and can’t get any information from tracking. WTF is wrong with this company?”

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Posted 2 years ago

“Three times now we have had UPS tracking state our package has been delivered. All three occasions we were home all day and no truck ever showed up. Our packages were not delivered to neighbors’ homes either. NOT delivering to our home is a violation of our shipping instructions. We have a special health needs family member and packages must be delivered to our house.”

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Posted 2 years ago

“9 out of 10 times I’ve had packages delivered by UPS they don’t deliver it when scheduled. Even when it says it’s out for delivery. Today’s delivery said the business was closed when they attempted to leave it. There’s no business within 20 miles of my house. I stayed home all day waiting for this delivery for nothing! Now I have to wait until Monday. My time doesn’t seem to be valuable to them. I never thought I’d say USPS would do a better job than UPS but, the day has finally come. The post office does a better job than UPS! From now on I’m going yo ask vendors to not ship UPS.”

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Posted 2 years ago

“It’s insane to let your customer expect for nothing. The deliver guy is just one step away and yet still did not deliver my package. Your tracking is useless. Untrustworthy!”

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Posted 2 years ago

“Worst company, even do if you pay to get it faster, they don't care2 weeks to get my package”

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Posted 2 years ago

“Terrible customer service. If you have issues, which is inevitable with UPS, you will have a terrible time getting them resolved. Using the customer service line, it is near impossible to reach a live person. When you do, their information is so limited that they are typically unable to help. The only resolution I get is when the local UPS office is kind enough to call me directly, but this does not always occur.”

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Posted 2 years ago

“The worse company. When they can't deliver a package they always say that the business is closed. I don't have a business. But how can Amazon find my address or "business "open at anytime? Very disappointed with this company.”

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Posted 2 years ago

“I had a very expensive ( and in demand) item that was supposed to be delivered last tuesday. It was never delivered, UPS never came by our location all day ( business), but they filed a report that the package was delivered, and who signed for it. I called the main number that evening, and the supervisor determined it was still on the truck, not back inside the warehouse. He said it would be delivered early nest morning. It was not. Said they tried to deliver it, but again did not show. Driver finally came that afternoon after I had left, and said that he would only release the package to me. ( office staff had signed for packages many times prior. no problem.) even listed in delivery instructions. I looked back on updates, and the company had taken proof of delivery the previous day out of their records, and changed th preceeding days facts to hide that the driver had kept ( and in my opimion now, Planned to keep the package. ) This item is a controlled item, and I was forced to report it to authorities as missing. UPS got mad, changed more records 2 or 3 times, and refused to bring my package back. As of this time, I do not know the status of this package, or if it is in capable hands, but it seems th me the driver decided to keep it, got caught, and UPS covered it up to prevent issues. I WOULD NOT TRUST UPS with another expensive, sensitive, high demand or govt. monitored package again. Too much B.S. and cover-up. Too many lies. ( P.S. the item was worth over $750.00 , small, and easily concealable ! and only to be handled by govt. licensed dealers . ) This happened this week, and I believe their may be a dishonest person working for UPS, and they covered for him to protect their reputation. So all shippers or receivers in the Space Coast Florida area, BEWARE ! As everyone else, no lower star to give !!!”

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Posted 2 years ago

“Terrible. Specifically customer service. I had a few times dealing with ups. It was a nightmare every single time.”

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Posted 2 years ago

“When told by a Co. they only way I could return an item was through UPS since I had no printer to print a return label they would email me and being not very computer literate I was VERY concerned. It was an expensive item but very light weight item & I was only concerned about my refund not the cost of returning it! LO & behold I should not have worried David S., the Manager of store # 7157 was wonderfully patient & helpful 'above & beyond' what anyone would expect. Step by step w'me on my laptop & then when the supposed shipping label from Co. would not download @ UPS presumably because it came from a Co. employees could shop from he used his own phone photo label & then send to UPS. THANK YOU DAVE!”

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Posted 2 years ago

“Driver dumped cardboard box at main road, 1/5th of a mile from our house. A neighbour collected it as they were driving past and saw it out in the rain. There is turning space down our drive for a 18ton wagon, so there’s no reason for a van not to come down.”

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Posted 2 years ago

“Zero stars, UPS is the worst,they are rude, they lie, there's no customer service, driver threw package in front of my place without me knowing and surprise IT'S GONE, they take no responsibility, they should never leave packages outside without actually talking to the person. The driver still won't answer the phone to me and customer service is a JOKE saying they can't ring their own drivers, keep away from these clowns, your packages aren't safe with them, they won't refund for their mistakes either, worst ever, emailing +ringing them is useless they won't help,their drivers need training, be warned don't use parcel motel ups now owns it and it's the UPS vans delivering, the don't read notes on packages for where they are to actually be left, its best to pay more with the post office as UPS is a complete JOKE”

Helpful Report

Posted 2 years ago

“Avoid doing business with these people. This morning a crushed package containing a crushed See's Candy gift box was left at my front door. Long story short, forget reaching a person at UPS and their claims process is lengthy and requires photos etc. Fortunately, See's stated they would send me a full refund on the purchase. However, UPS' mishandling of the product and poor customer service resulted in over an hour of my time being spent to get this straightened out.”

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Posted 2 years ago

“If I could, no star for UPS! had horrible experience: they lost my package, I contacted them, opened up investigation, never heard back from them, I kept contacting them, finally reached one representative, he asks you what you have in package (everything is listed on the claim form). 3 days later, no response, i called again, this time they want my email to send me a form to fill out in order to get refund. they already know how much i will get, why have so many extra steps? with my experience with UPS, NEVER do business with them again, because they don't care! Opps, I lost your package, SOL to you. that's UPS'S attitude.”

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Posted 2 years ago

“UPS sucks!! They lost my 2 day delivery pkg and lie to cover their ass. If I won't have followed up a week later, they would ignore everything. Customer service is worthless and clueless. Management sucks and deliver BS like the rest of the UPS team that don't take no responsibilities nor accountability!!. Management has no sense of urgency nor empathy for customers. They lost my sensitive pkg and they act like I have to wait for 2 weeks until they can give me any type pf feedback. By this pkg being lost I lost a major opportunity because of the contact of pks and I can not reproduce it. This whole UPS management are bunch of worthless professionals that are not right for the job just collecting paycheck. Which tells me a lot about UPS corrupt culture that is mismanaged from Top to bottom!!!. This write up will be in social media all over.”

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Posted 2 years ago

“I’m only putting s1 star cause I can not put a zero star!!! I’ve been trying to get a hold of someone from up’s customer service and I just keep the dumb recoding. I want to get a hold of corporate too. I want to let them know that their driver’s are a scams!! They tried to keep my 50” TV!!!”

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Posted 2 years ago

“As with everyone else here, I wished there was a negative negative negative star to give UPS. I negotiated charges for a package coming from US. I paid this negotiated charges over the and the operator clearly reassured me that my package will be delivered without any issues. She lied, I had my neighbor help me with delivery. When the delivery driver came, he forced my neighbor to pay the full charges - again of $122.13. If my neighbor didn't, he wasn't going to give him the package. So basically they now double charged me for the delivery. I have fighting since September 2022 to get them to refund me the $122.13. I called right away, this is going to be conversation #1, a male operator. Who stated he was having the refund processed and will take 5 business days. You guessed it, 5 business days came and gone. Conversation with male operator #2. He now say it takes 3 to 4 weeks to process. Now none of the two operators gave me a reference number. I thought this was strange. So I called back early November 2022. This is conversation with female operator #3. Had a heated conversation and promised to have it processed within 5 business days. Got a reference #. Yes you guessed it. No refund. Called for the 4th time. Stated they were only refunding me the negotiated charges and the charge of $122.13. I had a very heated conversation and said he was processing it for $122.13. Again 5 business days. Got a different reference #. Yes again, no refund. Conversation #5 last week. Another heated conversation as she said it will not be for $122.13. Demanded to speak to her manager or supervisor. Yes you guessed it, none available. At end she stated she was going to process the refund for $122.13. Yet again with a new reference #. Yes, no refund. It is now 7th business days. They were quick to take my money. But having to fight hard to get it back. WTF is wrong with this company. Why is the Canadian government still allowing them to be in business. They lied and commit fraud and yet they still continue business as usual without consequences.”

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Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews