UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,151 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery. Was delivered to wrong address miles away.. tried to chase phone email chat. No luck. No its under investigation. Offered to fill claim form.”

Helpful Report

Posted 5 years ago

“Useless in every sense of the word. A courier company unable to deliver parcels, useless or non existent support. Unrepentant! Lost us many customers and large sums of money in lost and damaged parcels. Drops off at pickup points but neglects to tell the recipients. Useless, useless and dangerous to your well being and business”

Helpful Report

Posted 5 years ago

“!!!!!ZERO STARS!!!!!! Having taken the day off work for the delivery of a parcel which during tracking claimed it was on route I find out this evening that it has been postponed. I telephoned the company which wasn't easy, it was convoluted and difficult to find the number. However once I did speak to somebody who sounded like they were half asleep or didn't want to be there I was told that the parcel was left at the depot this morning due to a high-volume number of parcels. why wasn't I told that this morning so I could have gone to work. They have my telephone number and contact details email address. Wheres the courtesy? Other companies would have called or at least emailed or text. What's the point of them having the number and details if they don't use them? Now I have to take another day off work for a delivery they may not even attempt! Absolutely furious this has cost me a lot of money they couldn't seem to be any less interested and didn't even apologize. I will never use this company again.”

Helpful Report

Posted 5 years ago

“Awful service!!! I ordered a package from Poland that was supposed to arrive with me within 3-4 days, I have now been waiting 11 days! I was sent an email to say that my parcel will be with me on such a date and you did not show, then I get another email to say the date has had to be rescheduled, since then I’ve heard nothing. I’ve checked the delivery update and it’s been sitting in transit in Northampton for the last 3 days what is going in UPS??? Definitely wouldn’t recommend, not happy!”

Helpful Report

Posted 5 years ago

“I sent a product I had purchased back to the company it was from (it had broken as was eligible for a replacement due to the warranty). This was the second time this company had delivered via UPS, and it went the same way as last time. I was home all day - never heard a peep from the doorbell or a sound from the knocker; I had been up since 6AM. Assuming they hadn't rung the doorbell and placed it in my porch I went to check: in the place where I assumed my package would be I found a "Sorry we missed you" slip. The slip indicated that no attempt was made and the sheet's tick boxes remained un-checked (this meant that some key details were unknown due to poor work or lack of effort). So know we come into the second part of this delivery dilemma: when attempting to collect my package I had to bust open google maps because the "UPS Access Point™" was not marked in any shape for form on the small convenience store. I am 17 and am in collage in England (this is an important detail for in a second) when attempting to pick up my package after handing the owner the slip of paper ("Sorry we missed you") he asked me for ID. I do not own a drivers licence so I gave him my zip card which confirms my name and age. This plus the sheet is not enough apparently to receive the package as "it didn't prove your address". I have ID with my address on so for all intensive purposes I am now COMPLETELY unable to pick up my delivery. Thankfully I am able to have my parent pick it up, but if she didn't have a driver licence this would get far more complicated - and most definitely more complex and arduous than picking up a delivery that someone couldn't be bothered to do (note I was home the whole day and constantly listening for a ring or a knock, clearly showing they sent it to the "UPS Access Point™" before posting the slip into my porch). I do not understand why the customer(I actually funded this catastrophe) is not able to pick up the delivery with a valid ID (not all ID has address) and the missed slip; this would prove that the name of the person would match that on the parcel and that they had received the slip from their address. Doubters may say "what if someone stole the slip"and, to that I remind you this whole system revolves around you supposedly not collecting the item - this means that they would leave the slip somewhere you would find it safe. Like the porch which is un-locked (there's a second door after that, think like an airlock), so for them not to use the slip as a valid document for collection either means they cannot be bothered to scan the unique QR code. Or more likely the slip is redundant and for whatever reason does not prove it's your address (even though your literal address is the first thing written on the slip). From this they assume someone my be able to steal this slip and retrieve the package for themselves which would be difficult due to the need to prove ID with a valid name and photo. TL;DR They instead of delivering my package gave me a paper making me go get it and do their job but couldn't because I don't have a drivers licence for ID and other ID was not accepted even though it was government based.”

Helpful Report

Posted 5 years ago

“Worst courier company ever! They have ensured me that my parcel will be with me on Friday, Saturday then Monday, Tuesday... still don’t have it!”

Helpful Report

Posted 5 years ago

“Worst company to make buissnes with . Terrible staff and very rude. Wont reccoment it to my worst enemy. They didnt sent me package that costed 200 euros , they hang up phone on me 2 times, when i asked to talk to supervisor they said, there is none . TERRIBLE COMPANY”

Helpful Report

Posted 5 years ago

“Absolutely awful company - look at the community page of their Facebook profile. I was shipping an iMac to Slovenia. They quarantined it as hazardous materials. They refused to tell me why. They refused to give me a timeframe for release. They refused to return it to me! Totally unbelievable I ended up talking to trading standards to be guided through the ‘breach of contract’ protocols. After six days, countless calls, being given wrong information and being lied to, I was no further forward. I didn’t realise this sector is unregulated so there is no body to which you can go and UPS do not have a complaints department - if things go wrong you are totally on your own.”

Helpful Report

Posted 5 years ago

“It can´t be worse. Due to the impossibility to receive my parcel at home or a collection point, I had to get a day off in my job to wait for them at home, reschedule a delivery and call them TWICE just to make sure they will come before boking my day off. Guess what? They didn´t come, they didn´t upload the status of my parcel in their website, and they don´t provide me with another solution. I am still waiting for my parcel.”

Helpful Report

Posted 5 years ago

“I would never ever again book anything with UPS. They are UNPREDICTABLE. Why I used them before is because they good and prompt: delivered the next day. But not this time! You want to send someone a birthday present for the next day? Don't go to UPS. Don't be sure it will get there! That took me into their confidence, but this time, it has been hell. Parcel left for 24 hours in their depot for nothing. Delivered 2 calendar days after having it and they call it 1+ which is actually 2. Go to Royal Mail, at least you know it will get there, even if you pay more. Can you tell me why my parcel, collected Tuesday afternoon, should spend all day Wednesday in thier depot, before it leaves to be delivered on Thursday? It feels as though there is a psychopath wanting to revenge by just holding on to your parcel for no reason. What was wrong with sending it on Wednesday instead of it just being left in the depot all day since the night before? Its beyond me!”

Helpful Report

Posted 5 years ago

“Please online sellers do not use UPS to deliver your goods. They may be cheap but they can be as cheap as they like as they don't actually offer a reliable parcel delivery service. Use DPD it may cost a little extra but its work every penny. I shall not use sneakerstuff again. Not because sneakerstuff are bad but the courier they use is REALLY BAD. What UPS does offer is rude staff and a level of incompetence that is so high it should in some strange way be rewarded as its that bad it must take considerable effort to consistently maintain such a dire delivery service yet remain in business. Other businesses should encourage their staff to ring the UPS customer service number to hear examples of how staff should never speak to customers. Why can't they just deliver a parcel to me for once without messing me about.”

Helpful Report

Posted 5 years ago

“STAY AWAY FROM UPS, THIS SERVICE IS GARBAGE. We ordered bees from Romania and they were supposed to be delivered with UPS to Belgium in 3-4 days (according to what was written on their website). The package was given to UPS on 19th of August, but was only shipped on 22th, which was supposed to be the delivery day! So, by checking with the tracking number, we saw yesterday the delivery was planned on Monday 26th. The bees would probably be dead. But today, on 23rd, checking again, the delivery has been delayed to Wednesday 28th. ARE YOU KIDDING? Never again, this delivery service is probably the worse existing and is handled by irresponsible and unqualified people with overpriced fees.”

Helpful Report

Posted 5 years ago

“I was notified of delivery happening today by UPS, no time slot at all just by end of day. Consequently I have waited in all day to take delivery. Just after 6pm I have had a notification from UPS that delivery will now be tomorrow, again no time slot, just before end of day.It's some years since I last experienced such a don't care, arrogant service from a delivery company. All the others find no difficulty in tracking their vehicles and giving an estimation of time, usually within a 1 to 2 hour window, on the day of delivery. Why is anyone using such a poor company to deliver goods to their customers? I doubt there is a significant cost saving by using UPS against more reputable companies.”

Helpful Report

Posted 5 years ago

“They dont even deserve one star. They should be put out of business. I sold a brand new never used washer on Ebay and sent it with ups, worst decision of my life! The driver that they sent was a little old man who had to stop and take his inhaler (even though my husband was helping him to take it to the truck). The washer was well packaged and labelled and when it arrived at the customer's it had appeared to have been thrown off the truck and rolled down a hill then stomped on. We drove 90 minutes down to the customer's to see it for ourselves and it was a disgrace. We had to take it from them and issued them their full refund. We called ups about it and they took one whole week before someone came to get, which they still did not take it because it was now unpackeged, instead, they sent someone out 4 days later from their assessment team (who had no idea how anything worked, which he said himself). The verdict- They cannot be held responsible for the damages because it was not packaged to their standards.... note- The washer was cartoned with styrofoam on the sides, bubble wrapped, boxed and insured with them for damage. UPS is a fraud company and I do not advice anyone to use them.”

Helpful Report

Posted 5 years ago

“I needed to return an item I'd bought online so I went to the ups access point at the BP petrol station on tring road in Dunstable. They did not give me any receipt, apparently this is ups policy. And the package is now missing...there goes £100 pair of jeans!!!!! I consider ups as crooks and I'm really curious how they are allowed to operate in the UK like this. I never thought to read reviews, I'd assumed ups was a trusted well known name. Please avoid them at all costs.”

Helpful Report

Posted 5 years ago

“This is the most complicated and badly organised delivery system. You cannot get signed up properly to change delivery times. It is impossible to navigate and Inhave had a lot of experience.”

Helpful Report

Posted 5 years ago

“DONT TRUST UPS They smash your item, it is obvious it is there fault, but they will not pay your claim, even when you have taken out there extra insurance. Safe your money. If you must use them then don't take their insurance. I would advise using a company that takes care of your goods. UPS are the worst company I have ever used. Their insurance company, Crawford and company, are paid by UPS to refuse any claim. This should be against the law. What chance does the small man have against a big company.”

Helpful Report

Posted 5 years ago

“Worst service ever. Got email of delivery but no time quotation like other services does nor have any options to deliver to neighbours if there's nobody home. Instead they left it to their nearest UPS centre which was 20 mins away. I asked for 2nd delivery which it said it'll re-deliver but after 3 days it re-delivered to same old UPS centre. I will rate them ZERO. They replied the email after 5 days.”

Helpful Report

Posted 5 years ago

“Cannot get any worse than UPS Drivers don’t know how to knock or ring the bell at the door anymore. Just leave a note and you pick it up. I will never use this company. Ridiculous”

Helpful Report

Posted 5 years ago

“Do not trust UPS with Passport or anything worthy”

Helpful Report

Posted 5 years ago

UPS is rated 1.2 based on 2,151 reviews