UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,138 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 days and still waiting for delivery. Schedule initially predicted the 9th and still waiting 5 days later. When I phone up, it's impossible to get any customer service. Online tracking just as rubbish. Wish I could give 0 stars. My heart sinks whenever UPS shows up as courier.”

Helpful Report

Posted 3 years ago

“Poor customer relations, poor communication skills, no clarity on online tracking. Telephone operators with very little knowledge”

Helpful Report

Posted 3 years ago

“UPS driver delivered my parcel to UPS collection shop instead to my home address. UPS did not inform me about it! They do it all the time to make it easy for themselves. I called UPS Customer Service, was promised delivery to my home address, still waiting! THE WORST COURIER OUT THERE.”

Helpful Report

Posted 3 years ago

“Ordered an item over £85 in value for health reasons and never received it. All they do is put back the delivery date. Their customer service is also useless, based in south Asia and takes about an hour to talk to them, at the end of which nothing happens and the problem remains unresolved. Very unhappy with their service and next time I when I am ordering something, I will make sure they are not using this shipping company.”

Helpful Report

Posted 3 years ago

“If I could give them I minus zero rating I would! They are absolutely shocking!! Been waiting for my goods for over a month. These are goods that are essential for me to be able to run my business and because of this incapable company I have lost out on money! Money that I needed to survive during Covid times! They send daily emails telling me that my parcel will be arriving, I wait for it and it never arrives, call customer services and they promise me they will call me back and that doesn’t happen! Now they’ve decided to ‘lose’ the parcel within their depot where it has been sat for over a week! I have begged them to let me come and collect it even but they won’t allow that either! I have never had such a negative experience like this before with any other company in my life! They pretend their depots don’t have phones and so they can’t call them but can’t only send an internship email! What a load of rubbish! I have had enough! I WANT MY PARCEL!”

Helpful Report

Posted 3 years ago

“Disgraceful, I have had very similar problems to other reviewers. My parcel arrived from Italy in Lincoln on 11 Feb, I paid customs invoice on 9 Feb, the tracking just keeps saying delivery attempted and failed but no one has come to the door as I have been in the times they say they came! I tried calling UPS INCLUDING local depot but no one answers the phone. I think there is a problem between PayPal and UPS as I think my problem is they don’t recognise that I have paid customs. This is a nightmare, I will never order from Europe again!”

Helpful Report

Posted 3 years ago

“Worst delivery company ever. Had two parcels scheduled for delivery Monday 8Feb both by end of day. 1st parcel then delayed at end of day to following day, which came in afternoon. Driver stated it was down for 9th even though web info stated 8th. 2nd Parcel not delivered and held at customs due to awaiting clearance. Eventually stated on Wed 10th it would be delivered by end of day Thu 11th. Took screen shot at 15.20 still saying end of day. Checked delivery site again to see delay had been put on due to mechanical breakdown. On checking Tracking this breakdown occurred at 08.00 I’ve contacted customer services and they said it shouldn’t be out for delivery as it’s not been unloaded from container at local depot. Told him I’ve got screen shots of all notifications and Tracking info. Told them I would pick up in person Friday. Friday morning took dog for walk and when I got back there was a delivery card stating first attempt ant they would try again on Mon 15. Checked tracking status that stated first attempt had been made even though the system had was showing that I had called the day before and the package was to be held for customer collection. Contacted customer services and complained. Informed the depot will phone me within the hour and arrange for the driver to call back. I will believe that when and if it happens. Worst delivery company ever had the misfortune to come into contact with”

Helpful Report

Posted 3 years ago

“They are by far the worst courier company I have dealt with in many years importing goods from India. They appear to be hiding behind Brexit as an excuse for their ineptitude. Calling their customer service dept is a challenge but when eventually you get to talk to one of them the information they provide is poor. They either just tell you what is showing on-line (which is inaccurate) or they just state that it is being held because of Brexit or its being held by customs - basically they just make something up. I have twice asked for my call to be escalated to a manager and on both occasions I was put on hold, again and then dis-connected. During the period that I have trying to get my shipment delivered I have had another shipment sent from India via DHL which I received within 4 days. I'm and going to tell my suppliers to never use UPS again”

Helpful Report

Posted 3 years ago

“Goods coming from Germany collected from supplier than sat in Germany for 5 days. Then came across to U.K. which took 2 days. Now been sitting in standford le hope for 7 days. Customer service rubbish, in comprehensible and clueless. Same message on tracking holding their failure behind Brexit excuse. Other couriers are not having bad problems. Don’t use UPS”

Helpful Report

Posted 3 years ago

“There must be a worse delivery company somewhere I thought, I was wrong, this so called company should be banned by any firm that is concerned about customer service. As many have stated, and many more will, your parcel has as much chance of being delivered on time as winning the lottery”

Helpful Report

Posted 3 years ago

“I should not have to create a profile and sign in, simply so I can get a time slot for my delivery. To require this is simply UPS trawling for personal data. 1Z754F336842430***”

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Posted 3 years ago

“Appalling. Inefficiency and theft are now ingrained into UPS work culture. Avoid at all cost. Of 14 items (all UK based) only one had arrived on time. All others are still delayed/lost/stolen. There are growing numbers videos concerning items that have been stolen from UPS depots and sold in Cash Converters. Just avoid”

Helpful Report

Posted 3 years ago

“Just horrendous, any company considering using them as your courier please please don’t. As a consumer I will avoid buying from online stores that use UPS unless absolutely unavoidable. I’m sure however much cheaper they are just isn’t worth the risk to your company’s brand reputation.”

Helpful Report

Posted 3 years ago

“Wow, the absolute worst courier service out there. My parcel looked like it had been drop kicked and reversed over. By the time it reached its destination it was totally destroyed and I am trying to get compensation for £400 lost.”

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Posted 3 years ago

“Awful. Delays. Delays. Delays.”

Helpful Report

Posted 3 years ago

“Avoid sending parcels to Europe. I spent ages finding the correct item numbers for customs on the government website (EVERY item in the parcel has to be listed). I paid for next day delivery and parcel has been held in customs pending clearance!? It's a couple of boxes of chocolates and biscuits for a gift! It's been there for the past TEN days and hasn't moved. Will be quicker, cheaper and more reliable to jump on a Ryanair flight and deliver it myself after covid! No customer service whatsoever. Virtual assistant just gives me the info I already have. AVOID AVOID AVOID!”

Helpful Report

Posted 3 years ago

“Terrible delivery service. Been waiting 3 weeks for my parcel with poor communication. Delivery status constantly changes between cleared customs, in transit, delayed ad the expected delivery date still shows as last month. After reading the 1000s of 1 star reviews from people with poor experiences i will be avoiding any business using UPS as a courier in the future. Complete shambles of a company.”

Helpful Report

Posted 3 years ago

“This is the worse possible shipping company I have ever come across. I would have given 0 if it were possible. I ordered an item from Spain on 15/01 and after almost a month it is still in Spain! It was actually despatched to the UK and then back to Spain via France and is still there! I have called their customer service twice and having been put through to some people in South Asia and after waiting for an hour on the phone each time, I actually received no help whatsoever. I doubt if they understood what the actual problem was, since nothing has been done to resolve the issue. I cannot understand why companies use UPS for shipping. Can’t they see the poor rating?!”

Helpful Report

Posted 3 years ago

“my dad was expecting important medical equipment.UPS van came down drive but didnt knock. I went to see if he was leaving delivery but van went off and i ran off in freezing rain to try and find him but he had gone. Then email arrived saying delivery made and package left at mail box. My dad is now without equipment that suppliers were already having problem with. ABSOLUTE DISGRACE we have complained to people who sent parcel as typically useless customer service at UPS with no reply”

Helpful Report

Posted 3 years ago

“Just plain terrible. I had to tap 1 star to get started but they are 0 minus 10. They have left 4 times packages at the mouth of our driveway which we cannot see from our house. They could be stolen from someone driving by and we wouldn't know it. We called each time and they stated we had a dog. We told them each time our labrador very friendly dog is always chained to her doghouse or is in our house, never loose. They're just too lazy to deliver to the door like their so called policy states. Fedex is superior to UPS.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,138 reviews