UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,151 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievable, horrific, saddening experience that has left my family numb ! An ornamental book case presented to my Grandfather, Sir Maurice Jenks, Lord Mayor of London on 4th November 1932. This remained in the family in very good condition until November 2019. Yes 77 years ! Then UPS got their hands on it for a simple delivery from High Wycombe to Hove. It was delivered smashed into hundreds of pieces and beyond repair. The cost of this shipment was £105.60 I decided to use UPS as I did not want to transport it by car in case of damage. I have stressed to UPS, that I am not after money as no market value could be put on this item but the sentimental value is beyond money! I have asked for an apology but the claims department would not do this. I suppose that apology would be an admission of responsibility. They say that they will not investigate as we can not show them the bubble wrap and carbon carton that it was shipped in. There was no damage to the outside of the packaging and it was marked FRAGILE. They took so long in contacting me that we re cycled the packaging to tidy up. I have asked them to at least investigate the chain of delivery to make sure that this can not happen to another persons delivery. I also asked if they could send a recording of my phone call to a senior director of the company but they claimed that they do not record conversations. Strange as when you call them, the recording says that the phone call is monitored. In conclusion all I can say to potential customers of UPS is “ USE THEM AT YOUR PERIL “”

Helpful Report

Posted 5 years ago

“Everything!!!!!!!!! Absolute jokes ! So now I've deleted my ASOS account and returned my big order because they patronised me like I was 5yrs old !”

Helpful Report

Posted 5 years ago

“Would give zero 100 if I could I am a photographer and yesterday despite advising UPS I wanted to arrange deliver to a local store because I will be out, the pleb driver forged my signature and then chucked it over my side gate where it stayed in the pouring rain for day and half. Nothing too important only a clients wedding Album. I have been pleased in the past with UPS but not anymore. What shall I tell my clients, I know, UPS are ejits. Looking at this feedback below they won't be in business much longer me thinks and good riddance, serves you cost cutting bosses, looks like you have cut too much this time. Pay peanuts get monkeys”

Helpful Report

Posted 5 years ago

“Does not have option to leave package in a safe place, does not leave a calling card, does not not give you a time slot for the delivery, they are one of the worst delivery companies i Have ever came across. Poor customer service!”

Helpful Report

Posted 5 years ago

“Had account with them, they were so bad and costs were horrific, tried to close it but without success........... for your own sanity stay well clear of them as they are terrible to deal with”

Helpful Report

Posted 5 years ago

“Shocking Shocking. A revolting creature F'ing and B'ing at me because he'd had to return a third time. This after leaving cards with absolutely no info so I couldnt have known when he was coming. He was agressive and even threatened me before refusing to give me my parcel until.. Wait for this... I apologised and said thank you !! He even aimed the van at me and hit me albeit hardly a nudge but of course one slip of a foot on a pedal and he's killed someone. A repulsive man who UPS must know isnt a good employee. I just dont believe he hasnt flagged up before. He struck me as potentially violent and a thoroughly unpleasant man who I hope never harms someone but suspect will if only his own family or peer group. Scary man no kidding”

Helpful Report

Posted 5 years ago

“I paid over £60 for important documents and personal items to be shipped to Ghana. I used their guaranteed 1 day delivery service. 6 days later, it hasn't left the UK yet. Their customer service is very poor, in fact everything about UPS is poor. I will never use them again. They don't deserve 1 star.”

Helpful Report

Posted 5 years ago

“Absolutely horrible... They will hold your shipments in customs and deliver it late. Booked a Sunday delivery, obviously for a reason, I needed the documents to be delivered urgently. The worst is that the package wasn’t even delivered the next working day but only on Tuesday! Customer service is not open on Sunday which is not helpful at all.”

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Posted 5 years ago

“The worst out there. They will lie about having attempted delivery and just dump your parcel at an access point (and not necessarily the one closest to your house). They have absolutely no shame. They show total contempt for their customers. Their behaviour rips off both the sender and the receiver. They don't deserve to stay in business.”

Helpful Report

Posted 5 years ago

“I’ve sent and received parcels from many delivery companies but UPS has to be the worst of them all. Non-delivery of a parcel for two days, most likely bashing about in the back of the van getting damaged. The problem is UPS are not even bothered what customers think, never their problem, always the customers problem. To be honest this company needs a kick up their backside else it deserves to fail. Never use them they are the worst, UPS certainly stands for undelivered parcel service. AVOID!”

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Posted 5 years ago

“Telling me that the delivery isn't coming in the scheduled day with no explanation or apology is less than useless”

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Posted 5 years ago

“Booked a collection, but they never turned up. Then attempted to charge me for another collection!”

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Posted 5 years ago

“Hello I am writing to complain about your service. I have an URGENT delivery which you attempted to deliver yesterday. I have been given an infonotice number yet i cannot track it online, i cannot track it on the UPS app and your customer service centre were extremely unhelpful too. If you are looking for more customers to use you, you are going the wrong way about it. How am I supposed to reschedule my package if your system lets me down at the first hurdle? Martin”

Helpful Report

Posted 5 years ago

“Lost my expensive parcel, apparently the contents are missing and box discarded. Never even had the decency to contact me, I've had to find out for myself, why companies use this courier service is beyond me.. useless!!!”

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Posted 5 years ago

“I sent tickets to a friend in UK. Paid $47 to send with 3 day guarantee. UPS said they lost it, then said I would get a refund for the full value after 8 days of investigation. 15 business days after the investigation started they said they found the package. Since these were tickets the event had passed so the value was $0. They then said they would refund me for the cost of the shipment, but not the value of the tickets. When I called for a refund, they said they used a subcontractor and therefore were not responsible for the shipment and denied the refund. What a joke. I would NEVER NEVER NEVER use UPS to deliver anything. They are a dishonest company with no regard for customer satisfaction. Lots of empty sympathy and false promises. DONT USE THEM.”

Helpful Report

Posted 5 years ago

“Delivery company? guys open an shoes shop waiting a package, lost a day from work, checking on the web site every hour for tracking then package arrived at Barking then nobody make an update out for delivery, still waiting then (sorry we missed you) nobody knock the door also my room is on street side, no classic flyer left trough the door, time was 3:15 and my neighbour was outside doing some job I asked have see a ups van answer was no Thank you very much UPS Really this is the last time I use this company very Terrible”

Helpful Report

Posted 5 years ago

“Some drivers are too lazy to try and deliver they just take it to a collection point and claim they tried to deliver (no card left). Problem is then they don't notify the recipient. UPS are only interested in business users not private individuals.”

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Posted 5 years ago

“!!!!DO NOT USE THIS COURIER !!!! I used them to courier a well boxed electronic drum kit I sold on Ebay for 200 quid, from me, to the buyer. I completed the UPS instruction/transaction online and the cost I was given and paid was £34 via Paypal. I was horrified to see on my Paypal statement that UPS had then billed and been paid £98!!!!` Phoning customer service was an absolute waste of time, the call handlers I have spoken to are utter & complete idiots. I eventually found out there was an error with my measurements by 20cm which is fair enough and I accept that, but I should have had the vastly increased cost communicated to me, so that I could then decide what to do with the shipment, which I would certainly have had returned to me or I would have simply drove to the local depot (only 30 minutes away) and put it in the back of my car and forget about the £34. To increase the cost by almost 200% is scandalous, thankfully I paid with Paypal (say what you may about them), and they have been more than brilliant. Today I have had a refund for the difference, £62, from them. I really hope that they can recoup this from scummy UPS.. !!!!!!!DO NOT USE THIS COURIER!!!!!!”

Helpful Report

Posted 5 years ago

“Worst website in the world Worst website in the world. Can't change my delivery options because apparently I already have an account - I sign into my so called account which directs me to a sign up page - can't sign up again because I already have an account. All I want to do is change my delivery preferences. It's not rocket science and it shouldn't have to be difficult!!”

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Posted 5 years ago

“Waster of time”

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Posted 5 years ago

UPS is rated 1.2 based on 2,151 reviews