UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having read the customer reviews I am now deeply concerned that my birthday gifts to my grandchildren in the USA will not be delivered any time soon, if at all. My parcel has been in Louisville (from U.K. )since 24th March and was supposed to be delivered to Kirkland on Friday 26th March. I have sent gifts to my grandchildren several times but never with UPS. As pensioners, my husband and I look to be financial losers but the sadness felt by our grandkids on their birthdays in a few days time, is for us, almost unbearable. COVID has denied us any meeting with our family in the USA for over a year..........and now this.”

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Posted 3 years ago

“UPS seems so poor that I would guess they are on the verge of being taken over! They lost 2 shipments of mine in less than a week, total value of both is around about £2000! There is little or no prospect of any sort of successful claim in relation to either shipment, as they seem happy to lie through their back teeth to avoid any sort of liability. I have been using various couriers for more than 20 years and would say that UPS is the very worst by a long way.”

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Posted 3 years ago

“parts co. sent package by UPS, UPS sent package to drop off place 53 miles from my home. spoke with 3 different people who said they would correct issue but nothing, filed dispute still nothing- no emails on the status ,no confirmations about anything.but on their site I could have my package re-directed for $14.99! Total incompetence. terrible customer service. you cant track an item unless you sign up to their site, asked if there was a way to track without signing in they gave me a 50 character address to use-what convenience!”

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Posted 3 years ago

“Absolutely atrocious experience and still haven’t received my sons birthday present; hard enough for a teen to have his second birthday in lockdown but to have no presents because of UPS crappy service really stings. They have had my parcel for weeks and any time I email or phone, I’m told it’s going to be delivered that day. So disappointed, they really don’t care.”

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Posted 3 years ago

“Waste of time. Awful system I am moving back to Spain and I shipped my own personal stuff in 7 parcels, all numbered, and labelled, each has 3 copies go the invoice form that UPS has online - (why do I have to complete this if I am not selling anything?!). They might not worth lot but I do like my things. And all I have are in those boxes. My parcels were picked up 8th of March. Last update was 16th of March. I have been emailing and calling EVERY SINGLE DAY since then. Talking to one department after another. People telling me they're going to call me in 24 hours and they don't. Repeating my personal details to every customer service person,- Don't you have a decent platform to access to this??!!! And no a single person has given me a solution. Currently : 1)I try to make a claim and the system does not let me. 2)When I call customer services, and when I provide my correct tracking number to the automatic tracking system, they finish the call. I have to provide a wrong tracking number to the machine so that I can talk to an agent. DISGUSTING I had enough. They started an investigation yesterday and to be even worse, in the app it says "Sevilla" when the parcels have not even been exported. Suddenly it says Export scan in London. What else??”

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Posted 3 years ago

“Worst company i have ever dealt with. First they lost my customs invoice that took numerous phone calls and days of delaying parcel then they held parcel until I paid customs tax ( no one at any time explained this had to be paid) once that was paid they delivered and returned parcel 3 times to the depot another 3 phone calls to sort that out finally after 15 days parcel was deliver, was meant to be there in 3 days, I only wish I had read the reviews before using, it took all the goodness out of me sending my daughter something nice, steer clear at all costs, hopeless!!!!!”

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Posted 3 years ago

“Got to be the worst delivery company in the world. Unbelievable crappy service. Tell you to hang on, they will get somebody to deal with your problem. Then leave you listening to music. My parcel has been held down south for a month now. Gonna start legal action. Enough said”

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Posted 3 years ago

“Honestly can’t believe how bad a service is given, parcel ordered a month ago and seems to have disappeared since March the 4th, I have rang customer services three times and was assured I would be sent a investigation link within 15 mins via email! Was hoping for third time lucky today but guess what nothing came!! Honestly I haven’t got a clue what I am supposed to do now and the worst thing is the package contains the items my son chose to buy with his birthday monies. Great work UPS hope you are proud of your services!”

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Posted 3 years ago

“Please stay away from this service, I can't believe a big company like this can't do their job. Not only me but if you see in other reviews people are in the same situation waiting for their package 1 month later and documents going missing. Don't bother calling up customer services either as they are no help and will leave you even more frustrated than you were in the first place. WORST LOGISTICS COMPANY. Quicker method would be to hand deliver.”

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Posted 3 years ago

“UPS is terrible. They don't inform you if they can't deliver your package. They don't inform you of outstanding customs fees.”

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Posted 3 years ago

“Shocking service, customer care was a joke. My package still not delivered after 6 weeks. Rubbish excuses. Just wished that I had read the reviews before wasting my money. Struggling to even get my package returned. Avoid at all costs”

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Posted 3 years ago

“Absolutely useless, never bother to knock, just put a card through the door with Info where to pick up parcel, how do dolts like this stay in business.”

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Posted 3 years ago

“UPS are absolutely rubbish. Have to give one star in order to go forward and did so begrudgingly. Sent a parcel to Spain on 22nd Feb for my neice’s birthday and it still hasn’t arrived, we’re now on 17th March. Hours on the phone and emailing and still nothing. It’s as if no one gives a damn. Absolutely useless. Will never use them again.”

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Posted 3 years ago

“Absolutely awful service will NEVER order with them again!!!!!! Parcel meant to be sent to Liverpool was delivered and signed by some ransomed in France????? A joke hahahaha”

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Posted 3 years ago

“IF ONLY -1000 STARTS WAS AN OPTION, IT WOULD NOT EVEN BE ENOUGH. This package was sent by Seagate on 11th February 2021, on the 19th of Feb, they said they have attempted delivery which was an UTTER LIE as we are company with two receptionist and CCTV footage which we have than checked afterwards and no UPS van attempted anything. Than we contacted them to reschedules for redelivery, they said it was lost and an investigation has been open which is due to be closed by 16th March. When I called them today, they completely denied they have said that it was lost and they claimed the package is ready to be delivered. Than I spoke to a manager called Sam Colipano, who advised me the package is out for delivery and it will reach me before 15:00 on March 16th 2021. I didn't received the package until 15:30pm and therefore I called up UPS, after being on the call for 45 minutes and being passed around like a football, I have been told the package is being processed to be collected. Despite the fact I have been told is already with a driver and out for delivery. They have now refused to give me any further information and I just am out of options now. My package is now officially lost with so many contridicted massages from the customer service and the manager Sam Colipano. PLEASE, IF YOU CARE ABOUT YOUR MONEY AND PACKAGE, DO NOOOOOT USE UPS; I EMPHESIS, DO NOT USE UPS.”

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Posted 3 years ago

“How can they be this bad, and stay this bad? Doesn’t deliver on time. Constantly chops and changes when it says it will deliver. Appalling website ( really really appalling). All in all the very worst delivery company. In fact very nearly the worst company I have to deal with for any product or service.”

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Posted 3 years ago

“Sorry to hear that you have had a bad experience??? Is silly I have been waiting for my parcel from Europe for 7 weeks now and when you track shipment in a morning they says in transit we going to deliver on Monday and afternoon is saying delayed due to brexit and it's been like that for weeks now ... And there is no such thing as customers service you call them and all you can hear is the same what you cen see on website no help at all. So disappointed! It's your parcel but you cannot do anything about it they will hold it as long as they want.”

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Posted 3 years ago

“Will never use UPS again! Paid a premium for a small parcel to be sent express delivery to arrive the following day in Northern Ireland to a laboratory. The parcel was time sensitive and cost a lot of money (Covid19 test). It needed to get there within 66 hours otherwise the test is unusable. The parcel finally arrived 5 days late, by which time the test was unusable and i was unable to take my flight home. The same issue then happened to me AGAIN the following week with another parcel, the parcel arrived to the laboratory after 5 days resulting in ANOTHER unusable void test result and ANOTHER missed flight. I called UPS to question the location of my parcel and they advised that there was a problem with customs papers causing a delay . (Customs papers for Northern Ireland from England??) If you cant deliver a service as promised, don't offer and charge people money for it! I contacted UPS for a refund of the postage charge and was advised that the money back guarantee no longer exists.......disgraceful!”

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Posted 3 years ago

“1Z61R8X76898275608”

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Posted 3 years ago

“A parcel for us arrived at Notts depot on Wednesday we were advised of delivery for Thursday. Didn’t arrive then advised it would be Friday didn’t arrive. Phoned their customer services today Saturday. Who said it may be Monday but not sure! we only live 15 miles away but they are unable to deliver a birthday gift that was for the Friday. Use Hermes or Yodel but don’t use ups if you want anything on time.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews