UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dont know when customer service outsourced their call centre...but my God! I called 6 times being told the address was corrected and would be delivered the next day over two weeks. The package is here in my city. The message was not getting to the local dispatch with the correct address to be redelivered. It is now being shipped back to California to be reshipped over 20 days. If I had REAL customer service I would just go pick it up right now. I will not be using UPS again. Totals waste of money.”

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Posted 1 year ago

“I have 15 days that they were supposed to deliver a package to me, the delivery man came to my house and left me a piece of paper. to pick it up in the carques, I would renovate, and they never came to drop it off. Later I went to the UPS headquarters to see if they had it there and the truck driver came out saying that he left it in the same truck but that day he grabbed another one but that he did have my package 📦 oh, but the supervisor Jerry from the ups told me that they couldn't find it or that maybe someone took it and took it with them and that we would have a house to date we haven't solved anything for me and they want to wash their hands saying that they send an @mail to make the refund but they never send it every day I call to see that and they just hang up on me they are a very bad company, thieves and above all they are not aware of people they just tell you that it was lost and that's it and it is not fair help me to be able to file a lawsuit against the USP company I need to collect signatures because I will file the lawsuit I only need people who want to join me my @ is moronesisabel@hotmail.com I need letters from people who have experienced the same thing Thank you 🙏.”

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Posted 1 year ago

“Was told pack delivered today at 9:33 No delivery here After struggle to find contact number at 11:01 I was told to reschedule so I did this Only to be e mailed at 3:45 that parcel was in local shop On rephoneing was informed that it takes 24 hours to reschedule a delivery and a further 48 to redeliver All in all a shocking service for a no delivered item in first place Oh and local shop is quite a distance away esp for a disabled person”

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Posted 1 year ago

“Don't use UPS to deliver any non-commercial packages in Europe. Sent package to my son in France last Monday with his own camping equipment. It is still stuck at the customs warehouse, with UPS failing to pass on endless documents they requested and asking for the same customs invoice, tax number etc again and again. Absolutely incredible. If UPS are unable to deliver non-commercial packages from the UK to Europe then they need to be honest about it. On one of many calls with UPS, they explained that the issue is with the customs authorities in France. However, as a customer, my issue is with UPS for not letting me know they are seemingly incapable of delivering a straightforward package. My son needed the equipment on Saturday to go on holiday and we are still waiting for it to be delivered. An incredible and deeply frustrating farce.”

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Posted 1 year ago

“UPS notified me by email that my package, for which I must sign, will be here between eight and twelve fifteen. Their local facility is now closed to the public. Their website indicates that the package is not out for delivery. But there is no way for me to verify. Here I sit, a day off work squandered waiting for these clowns.”

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Posted 1 year ago

“I will start by saying that I don’t tend to write these reviews, but my recent experience with UPS has been completely unacceptable and I people should know. I have waiting for an important package at home for the last 4 days because each consecutive time UPS are claiming it will be delivered the next day. This is an urgent package that I need for an overseas trip tomorrow morning and I still have not received it nor have any hopes of receiving it. After the second day of non-delivery, confusing and misleading messages from UPS, I contacted UPS by phone. I had to speak to 3 different individuals and spend hours on hold before somebody was actually able to provide any clarity on the matter. At first, it felt like the individuals working at UPS were as clueless as I was with regards to the whereabouts of the package, which shows a tremendous lack of coordination and communication skills which one would expect are the foundation of a delivery company. No direct lines with the local depot, no direct lines with drivers, no real time update, no way of actually being helpful. All they hinted to at first was that a note would be left to the driver explaining the urgency of the matter. After further phone calls and discussions, I was told that the package had not been delivered because the driver had gone to the wrong address…again a completely unacceptable from a company like UPS. But even getting to that answer was a tremendous task in itself and nobody along the way took any actual responsibility for the mistakes… We concluded the call by agreeing that the package be delivered the following day at an unknown time and in case nobody was home to be left at a nearby collection point. There was not much else I could do and just have some faith... Come the next day and once again I am home all day waiting for the package to be delivered (fourth day in a row), to my “surprise” the package is not delivered by the early evening so that when I start to wonder again about the real meaning of a “delivery company.” Clearly, I have no direct line with the person I had been discussing my matter at length the previous day, so I ring up the customer service desk. After explaining my situation to 5 different people and spending again more than 2 hours on the phone, I am able to contact the same person from the previous day. She now explains that actually the package did not leave the warehouse in the morning because of a missing duty payment…this was really the icing on the cake. I had already made that payment the day before and she was aware of the payment because she was the one who processed it for me over the phone, but for whatever reason has not been updated in the system. Again, another mistake by UPS leading to a package non-delivery. But even IF that was actually true, the delivery notices indicate that payments are able to be taken upon delivery of the package. Alternatively, you are given the option to pay for the package through the website, which I also attempted after the first non-delivery, but little surprise there it did not work. So ultimately, another mistake on UPS for the non-delivery which itself is not explainable. In conclusion, I have been waiting at home for this package for the last 4 days under the impression that each time it was going to be delivered the following day. I did not receive any proper explanation during the first 2 days as to why the package was not delivered. It was not only until the third day and after hours of phone calls that I got a reason (completely on UPS’s fault) for non-delivery but was promised a first thing delivery the next day. Come the fourth day and I get a new different reason for non-delivery, again a mistake by UPS. Here I am still waiting for the package to be delivered, which is a very important item that I require for a trip out of the country that I have tomorrow morning. If UPS want to stay in business as a delivery company they need to: i) implement real time tracking like many other delivery companies and direct contact (even through chat) with drivers, ii) improve software systems to update more regularly and provide detailed answers as to why a package is not delivered, iii) improve software systems to allow for payments to be taken, iv) improve internal employee communication and coordination, v) improve employee accountability to assume ownership of mistakes done by the company. I know I will not get compensated for this bad service and the numerous mistakes made by UPS. The purpose of this review is for the people to be aware of the quality of service provided by UPS, but more importantly for UPS to be aware so they can assume responsibility for their mistakes (just like in any other customer facing job) and to service as constructive criticism to improve their service, otherwise they are destined to die against competition. Best of all…this is not even the first bad experience I have with UPS. I have lost all trust in UPS and it’s actually a paradox that they are considered a delivery company. I will avoid using them at all costs going forward and would strong urge others to use alternate methods.”

Helpful Report

Posted 1 year ago

“They had the wrong hours on the access point and tried to tell me several times I was wrong when I was standing at the door looking at the sign. When I tried to get customer service to fix this they wanted me to call the upper management and waste more of my time to do so. Then I was told I could change preferences and did not have to be there in person for signature but this was a lie. The second guy was clearly flipping through a Manuel saying I could do it and then I couldn’t… the website is also glitchy.”

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Posted 1 year ago

“Worst company ever.”

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Posted 1 year ago

“Regarding order number 1ZT099NK6807488036, I'm writing as a extremely disappointed customer. My daughter sent her package from Poland to UK and paid £75 for A SAFE delivery of her belongings. Parcel not only arrived damaged and few things broken inside but few items missing! Immediately we have called UPS customer service to find out what happened and to complaint,we have been promised that someone will get back to us, nobody did. We called 2 more times and, 2 more times we have been promised that it will be solved. Months has passed and nobody connected us, nobody did anything. Some of those missing belongings had unreplaceable sentimental value and we are so sad to lose them. I will make sure that I copy this review to every possible online and social platforms to worn people about this company because they are absolutely useless! Date of experience: 30 April 2023”

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Posted 1 year ago

“They are liars. Lazy liars. It’s been 3 days and they haven’t delivered my package and they said I refused the delivery even though I’ve been patiently waiting for it! I have a ring camera so I know they didn’t come to my door! They are absolutely low class liars”

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Posted 1 year ago

“Thank you Gabe @#0881 UPS I really appreciated how you greeted me your customer service was on point. Thank you for making the process quick and easy. Gabe you keep up the good work.”

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Posted 1 year ago

“The worst company you could get to deliver anything stay away from them. If you’re buying online make sure it’s not ups that are delivering. They lie when they say they called and no one at home, when you pay the driver on delivery when he does call, you will get a late payment bill because the money goes missing. I’m sick of emailing them and will have no more to do with them. Lucky I have a witness that saw me paying driver and what courier would hand over a parcel if money was still owed on it NONE.”

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Posted 1 year ago

“"I am absolutely furious with UPS "I am absolutely furious with UPS! They managed to lose my daughter's passport, a document we were looking forward to in order to complete her student visa application. This level of incompetence is beyond belief and has completely messed up our plans. spilled. The complete disregard for something as small as a passport is appalling. Because of UPS's negligence, my daughter's future and education are at risk. This experience has been an absolute nightmare and I am extremely disappointed in UPS's lack of responsibility and care. UPS before Think twice about trusting them with anything of value."”

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Posted 1 year ago

“Disgusting service. Did not attempt to deliver my parcel. Just took it straight to the pick up point. If the driver can't be bothered to their job right. Then why take the job in the first place? MORON”

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Posted 1 year ago

“Unfortunately my supplier chose United Parcel Shambles to deliver my parcel. They attempted delivery, I wasn’t in, but used the card that they left to arrange a re delivery the following week, as I was away over the weekend. The website accepted the re delivery request, great 😃 Got back home to discover that they’d attempted two more deliveries while I was away, ignoring the re delivery instruction and then returned it to the sender. Appalling. A joke.”

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Posted 1 year ago

“After escalating all the issues that we are facing since 2 months!!!!! Chasing them , asking for info and to look at my account for the PVA invoiced and to sort it . After I received the email from their department saying that from the 10th of July it was on my account,They filed few invoices dated 11th -18 and even 25th of July and want now force me to pay without a valid reason , just saying that shippings are closed . And added the reason that from 10th of July they received the request to start recording the PVA on the account………..from the 10th of July!!!! Now it s 5th august!!!!! We re a business How long should we wait to get what is our consumer right????? This is absolutely indecent and A bad way of serving customers . THISNIS THE SECOND TIME THEY OLAY THIS GAME !! I ll take them to the court first and I ll ask to the factories I get parts from to cancel their accounts and move to fedex which give as default the PVA !!! shame on you ups, greedy money takes”

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Posted 1 year ago

“Trying to contact your company is almost impossible, when you do get through, they are lazy unhelpful and in some cases down right obstructive. You have an app that you state allows you to modify delivery if you register, but not in all cases. This company is the worst delivery company I have ever had the misfortune to deal with.”

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Posted 1 year ago

“An automated service of the worst type. Sending absolute lies they missed you ..Any supplier that uses this shower won't be getting my business.. Diabolical company.”

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Posted 1 year ago

“Subject: A Total Failure of Service by UPS I'm writing to express my profound disappointment and frustration with UPS following a series of failings that have not only inconvenienced me but also jeopardized my sense of security. Recently, my roommate shipped my green card via UPS overnight mail, assuming it to be a reliable, prompt service. However, this notion was soon disproved when the delivery was delayed by a day. To further complicate matters, I was informed that the card had been damaged. To my disbelief, UPS also had to correct the street number, showing a serious lack of attention to detail and efficiency. To mitigate my rising concerns, I reached out to UPS's customer service. The first representative assured me my delivery would arrive by 1pm. Yet, another package was erroneously delivered to the wrong address - a fact corroborated by photographic evidence. This ignited fears that my potentially compromised green card envelope might suffer a similar fate. Upon contacting UPS again, I was informed that my green card was still out for delivery, with a revised delivery window of 8pm to 10pm. Despite reassurances of the driver correcting the delivery, the green card did not arrive by the promised time. In my ensuing call, a UPS representative dropped a bombshell - they had opened the envelope and found my green card to be damaged. It was supposedly repackaged and rescheduled for delivery the next day. I was left dumbfounded and beyond upset by this staggering incompetence. Each interaction with UPS's customer service left me with conflicting information, exacerbating my stress and confusion. It is baffling that such a renowned company lacks a standardized approach to handling and resolving customer issues. As a small business owner, I understand the importance of delivering quality service. If I were to treat my clients in the manner UPS has treated me, my business would not survive. UPS's appalling handling of this situation is a testament to its flagrant disregard for customer satisfaction and lack of professionalism. In conclusion, I am extremely disheartened by my experiences with UPS. It has not only failed in providing the most basic of its services but has also caused considerable stress and inconvenience in the process. I strongly urge potential customers to consider other, more reliable alternatives for their important shipping needs.”

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Posted 1 year ago

“UPS is such a bad delivery company and companies should not use them for their delivery service. Such bad practices by UPS shouldn’t be tolerated. UPS is the worst.”

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Posted 1 year ago

UPS is rated 1.2 based on 2,137 reviews