UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garbage delivery company avoid if you can”

Helpful Report

Posted 1 year ago

“It's been 2weeks and I am still waiting for my parcel. A label was created on the 28/04/23 today the 12/05 and it still hasn't arrived and the item is needed for Sunday the 14th. I tried to call them but couldn't get hold of a human being. I will never use them again and will not recommend to family and friends.”

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Posted 1 year ago

“UPS are useless. I’ve had the most frustrating experience trying to receive my package from Schuh. The delivery person lied stating they tried to deliver my package a day before it was expected, however I was indoors the whole time. The delivery person didn’t leave a calling card like they stated. I’m assuming it’s because thy never actually came to my address. The package then gets left at a shop 15minutes away. I call UPS and speak to an unhelpful agent who speaks like an automated bot. He stated that UPS would collect it from the shop and it will be delivered to me within 2 business days. The next day I recurve an email stating that my package has been returned to Schuh. What a joke. This company is not fit for purpose.”

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Posted 1 year ago

“The customer service was very helpful and they sorted the problem very quickly. I was on the phone earlier with a man, can’t recall his name, but he was extremely nice and helpful.”

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Posted 1 year ago

“The automated system is a waste of time and is no help!!!! Packages are NEVER on time. UPS is a big liability for local business owners. UPS is a waste of time and money.”

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Posted 1 year ago

“I purchased a collector’s item from the USA and the retailer sent to the UK by UPS. UPS charge a brokerage fee to allegedly pay for so called expert brokers to ensure that the correct import duty/VAT is charged. For collector’s items such as this, there is plenty of clear information from HMRC stating that VAT is charged at 5%. UPS though have sent me a request for 4 times this -20%. They have done this despite asking me to complete a form which clearly states that the items is a collector piece. They are now saying it is down to HMRC and not their issue and are holding my package hostage unless I pay the tax. I have heard from many fellow collectors and have read media pieces which state that this is a very regular occurrence with UPS. Avoid at all costs.”

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Posted 1 year ago

“Most UPS Drivers are very, very unprofessional, angry issues and/or with no communication or matter skills what so ever. Now I understand what UPS stand for: Unprofessional People Services.”

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Posted 1 year ago

“I had a package that was shipped using UPS and the whole process was the bain of my existence. To start, they said my package was delivered- it was not, after calling customer support they said because the address number was incorrect it was undeliverable (not delivered as originally stated). I updated the address number and was told by EOD my order would be updated with a new delivery date. This never happened. After a week of waiting, I once again called customer support to find out they planned to ship my package back to the sender. I was able to stop the package where it was for a pick up. I had to drive across town where my package was only to be told they'd misplaced my package and would call me when they located it. As this was a Friday and I was going to be out of town on a vacation Monday they took my information and told me they'd call when they found it and TRY to hold it if it showed up while I was gone. That was 2 weeks ago! Fun thing- when I attempted to call the direct number for that location the phone line was busy and disconnected me. Called customer service AGAIN for them to tell me the package was returned to the sender (while I was on vacation) and that I would have to contact the sender for my package now. To say everything went wrong is an understatement. This was extremely frustrating, so much so that I'm here writing this review, I've never written a bad review in my life but THIS?! Unacceptable! If you can avoid ever dealing with UPS, I strongly encourage you to!”

Helpful Report

Posted 1 year ago

“I mailbox with the ups store at 213 N Stephanie St., I'm only a couple of days late on renting my mailbox and they deny you access. Management there is rude and they seemed very judgmental and cold. I'm still expecting a package that they claimed they never received but my end says otherwise.”

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Posted 1 year ago

“I was out of town and when i got back i had a notice from ups saying sorry we couldnt leave your package signatire is required by the customer service rep that was left at door on the 24th and were going to attempt 25th so apparently they decide to leave it i get home from being gone for 4 days pick up the notice call them and they said it was delivered. I go to the ups and the lady was extremely rude she was no help at all tells me to call the 1800 number i call and they hanged up or call got disconnected twice, finally i get a person that barely speaks english all she did through the call was apologize at least she did that all she could do was send me a link to my email to do a claim at least that is what she said waited an hour never got it so i went on line to find a way to do a claim. Well it ask me how many items and then the price of each item but it doesnt let me add one by one so anyway my frustration is awful that im not even going to claim and loose almost $200 im also going to cancel that credit card because they are the only one from all the places i continously order that use the sorry ups. I dont ever want to deal with them ever and i will make sure i ask on my future orders who will deliver my package and if its ups i will cancel and never order from that place. I know the websites i order are not at fault but if they are using ups i dont want to deal with them either.”

Helpful Report

Posted 1 year ago

“Ups NEVER delivers to our address! We always end up having to go pick our package up. Now they are trying to charge us a fee because they won't deliver our package. All other companies deliver here without an issue. We are not on the usual beaten path. I honestly believe the drivers are too lazy to come to our house. If there was anyway to know before we order something that it would be sent to ups for delivery We would cancel our order. We are very dissatisfied! It's nearly impossible to speak to a actual person and when we finally do they are rude and unhelpful. I give ups 0 stars. But that option is not available in order to submit our complaint.”

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Posted 1 year ago

“UPS is terrible. Their employees are very rude. The lady that delivered my package definitely hates her job. I always try to avoid UPS if possible.”

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Posted 1 year ago

“Horrible experience! I shipped a 401 k rollover check through UPS. I realized they lost my check 10 days later. Tried following up for another couple of weeks. They told me the check was lost and I needed to file a claim. Meanwhile I had to cancel the check and ask my old 401 k provider to issue a new one. UPS made me run in circles between the store and their customer service to resolve the claim I filed. I visited the store at least 4 times. And called and emailed their customer service a couple of times each. 15 days after the check was reported as lost, UPS found and delivered the now cancelled check. Which created more issues for me with my new 401 k provider who deposited it and then had to revert the payment. I am still sorting out this issue. However, UPS at their end, very casually closed my claim with no resolution. They didnt even pay me pack the shipping charges they charged me for a package they lost. Let alone reimbursing me for the trips to their store and the trouble they put me through cancelling and re-issuing checks.”

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Posted 1 year ago

“Still waiting on the same package for 2 weeks. Has had to have the shipper send the package 4 different times with special instructions due to my disability but UPS refuses to leave it at my door like they have been asked to do several times. So now I will have to make special arrangements to get to a drop off point, THANKS UPS...”

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Posted 1 year ago

“I found out something this week that left a true distaste in my mouth for UPS as a whole. This has nothing to do with the packages, delivery or drivers - it's with the company itself and their protocol. Once a UPS driver has completed their long tedious shift of delivering over 100-200 heavy packages per day - like a regular employee anywhere else, they would like to go home and rest or be with their family. However, I found out that UPS makes the drivers that finish their load early go help those other drivers that are seemingly not up to par or milking the clock. This could mean taking another 30-60+ more stops (100+ packages or more) off of another driver that doesn't want to work as hard. So instead of rewarding the employee that completed their job in a timely manner by letting them go home as their work for the day has been completed, they are FORCING those that work hard to help those that don't. This means that the hard working driver(s) have to work an extra 3-4 hours per day. The grueling job takes a toll on the UPS drivers bodies on a regular work day - and God help the ones working even extra hard to accommodate those that don't. In any other company that I've known - the reward goes to the hard workers, not the lazy bums. The slower drivers that milk the clock should have to complete their own shift themselves. I find it unreal that whoever is drafting this protocol wouldn't realize what a bad idea this is. This concept completely ruins any good employees work ethic and morale - and now ruins my taste for them as a company.”

Helpful Report

Posted 1 year ago

“They delivered my package to my neighbor, and then someone stole it from my porch. The tracking numbers don't work. I would almost rather just drive 2 hours away to get what I need because UPS is not reliable what so ever and I am amazed that they can't deliver packages to the right house even thought the house number are VISIBLY DIFFERENT.”

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Posted 1 year ago

“Ups is so unrealiable,today making one week they have been holding my parcel from nigeria a service i paid for ,i have been calling every day since last week thursdays they keep telloing me same story we deliver by 7pm one week today .do not patronise them”

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Posted 1 year ago

“UPS ~ Appalling Service My Shipment was damaged beyond repair, I cannot find out where it is I am led to believe it has been retrieved back from the Recipient (who didn't know it had been delivered as they had not left a card and it was our of sight!) Unware UPS were to recollect it although the driver was dam rude and impatient. I can't file a claim because their system won't let me. No further on after 3 waste of time phone calls! Absolutely disgusting.”

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Posted 1 year ago

“I have a long driveway but the last 2 shipments delivered by UPS has been left sitting at the bottom in the middle of my driveway in the pouring rain. I have plenty of space to turn around and a covered porch. The service has increasingly declined from UPS. Very dissatisfied.”

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Posted 1 year ago

“UPS notified us delivery Fri 14th 10:30 - 13:30. Bit miffed as that was my wifes birthday and we were going out to the Friars for 12:30 Mass. Then thought well we can go out afterwards. Tracking said out for delivery from about 12miles away, 13:30 came and went no delivery. 17:30, 19:30, 22:00hrs we gave up and went to bed. No contact from UPS to say why. Now it says Monday, do I believe them, no. Not suppliers fault, but seems UPS trying to be the new Heremes with poor customer service?”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews