UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid over 10 bucks for shipping and Handling and Still waiting for My Chromebook to arrive... 6 or 7 days in !!! This is Why I only trust Amazon Prime... They are so reliable and Handle returns/ refunds with ease... They make their customers number One... and What's sad, is that this has nothing to do with Most sellers... package is always shipped fast... I only shop at Amazon but I should've made sure Amazon was Sending it...”

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Posted 2 years ago

“Web site useless. App useless. Fill all the required fields in and you still can't change a delivery date. What's the point of all this tec if it doesn't work.”

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Posted 2 years ago

“Can you please hire honest people or at least train you staff not to lie. drivers get away with all kind of lies and the customers service team are relaying the driver's lies without checking???? don't you think your customers deserve respect??? UPS have so many bad reviews but the UK team does not seem to care about them”

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Posted 2 years ago

“Endless Disappointment Horrible service, the worst possible service and the drivers ever!!! I literally just witnessed - seeing through my window the UPS driver pulling his van right in front of my building, texting on the phone and after 30 seconds doing a U turn and leaving. After few minutes I received a email that my delivery is not possible due to security gates. What a bunch of lies !!! This is ridiculous and it’s not a first time. I have been calling a customer services for numerous times regarding this and I’m still getting the same stupid messages every single time. Your robotic CS is keep telling me the same BS on the phone. “ Someone will contact you in a hour, “ an automatic response which they’re reading on the paper in front of them. Keep asking the same questions and verification over and over and over, instead of just looking at the ticket and the comments from a fellow colleagues. Well are they actually calling after an hour? NEVER!! I NEVER get my delivery to date!!! If that wouldn’t be enough of a frustration I emailed CS over the email and an agent reply me back that driver has left the area and IF the driver WOULD HAVE TIME during the afternoon he will call me back! Are you guys serious? Why am I paying a delivery for? For this kind of response and zero empathy towards your customers? Absolutely disgusting behaviour on a Friday afternoon, what matter is you are closing businesses until Monday and it’s easier to update a nonsense on as a delivery reason than pick up the phone and ring me to come downstairs and collect my package. I did give a chance to fix that and warned you over the email about posting a bad review, you still didn’t bother so here you’re. 1 star. If that even matter to you, probably not cuz You’re Taking a p***!!!”

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Posted 2 years ago

“1Z71AF566898873113 Well it appears that I am not alone complaining about your appalling service, please get my delivery sorted out.”

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Posted 2 years ago

“The customer service is unhelpful and mean! I got a panic attack talking to them on the phone. Someone rescheduled my delivery date even thought I did not request it. Then the driver came 3 times and said that I am not at home when I was waiting for him all week at home. He did not even try calling me because apparently they dont have a professional phone. How is it even possible ? Anyway, I spent my days calling UPS like 4-5 times per day because they would promise to call me back reassuring that they will deliver it today. But it did not happen. Then they always have bugs on the website for my status and they never communicate on the website when the package will arrive. Nightmare ! Company that does not know how to solve problems — both the driver and call center. I will never use this delivery service for my own brand and for anything else. I have been still waiting for my package.”

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Posted 2 years ago

“On two recent deliveries, completely inaccurate delivery estimates. In both cases, prepared for deliveries only to find that despite predictions they showed up a day later with no warning. How is that possible with a delivery service whose job it is to deliver in a predictable way?”

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Posted 2 years ago

“Read my complaint to UPS below to know all you need to know: I have been waiting nearly a month for this package. Despite everything being in order, and there being no issue with government customs, UPS decided to hold my package in France for 20 days. When I rang up to find out what was going on, I was told an assortment of lies A) customs duties due (untrue) B) commercial invoice missing (told this multiple times, lies both times as on the 6th I was sent a copy of the commercial invoice by UPS Customs Clerance Advisor called Jenelou Gemina) C) Held by customs (another lie, it has cleared government customs in a manner of minutes). Something interesting I have learned speaking to British customs over at HMRC is that when UPS states something is in "customs" or being held "by customs" or is "awaiting customs clearance" that this is a lie, when UPS says "customs" it is in fact just speaking about its own storage warehouses. I found this out for myself today. Mercifully, my package is now in the U.K after its long, long wait in France. I can see from the tracking HMRC cleared it on the 21st. I rang them up to confirm this yesterday, and they indeed told me that no, HMRC is not holding it. So I rang UPS today, and what was I told? It was being held by customs. I pointed out no it wasn't, I have spoken to HMRC and they are not holding it. Well, at this point I was either A) transferred to another team who would just repeat the lie about customs or B) told that I was lying, that my package would be returned to sender or destroyed, and that it was still in the airport, despite tracking showing it being in Castle Donnington warehouse for two days. Why does your company purposefully lie in order to cover it its own incompetence, and why on Earth does it feel it has the need or the right to hold my package when HMRC have no problem with it whatsoever. Why are you staff so incredibly rude, aggressive, unhelpful, deceitful, and also so cowardly that when challenged on their nonsense they hang-up the phone? Why on Earth has my package - which was supposed to arrive in the 6th - only JUST arrived in the U.K only to again sit in a warehouse. DHL managed to get a package to me from Russia - a country under Western sanctions - in 48 hours. Enlighten me, how is it that they can do that, but you can't seem to get a package delivered from France after 23 days? Why are you so profoundly terrible at the sole service your company is supposed to provide? I want my package, I am sick of waiting, I am sick of being fobbed off, and I absolutely will not tolerate the possibility of it sitting another 20 days in some godforsaken warehouse for absolutely no reason. I don't want to hear about "customs" because I have learned this is just a tactic UPS use to get people off the phone. Sort it out. I know that you can, because only after I actually pushed back against your incompetent phone staff did it leave France. I am at the point that I am considering some kind of legal recourse, because your organisation is so purposefully obstructive.”

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Posted 2 years ago

“Quincy saw me come in the Chapin SC store with a box, he asked if I needed help. I said thank you I'll leave this here while I get my other box. Quincy went to my car and retrieved the box and held the door for me! He quickly completed my transaction. Later at home, I discovered I had the wrong address on one box. Jack took my call, assured me he could correct the address and did so in a few minutes! In this time of compromised customer service and expectations, thank you Chapin employees, Quincy and Jack for your above and beyond help today!!!”

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Posted 2 years ago

“Worst customer service”

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Posted 2 years ago

“Not only they mess up and don't take the fees from paypal, even after emailing them for weeks trying to pay, in the end they ignore you and send stuff to collection. It's a poor excuse of a company. Avoid!”

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Posted 2 years ago

“maybe they picked up my box, maybe they did not. The courier disappeared...the parcel was never found, customer services lie systematically...avoid it at all cost”

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Posted 2 years ago

“I am very disappointed with the service UPS provided during my last shipment. In the past their service was on point. Apparently, this time my package has mysteriously gone missing. I wouldn't have mind so much if this was a regular shipment. However, this shipment was for an occasion on this Saturday. Now on top of working my fingers to the bone for 20 hours I have to give a refund. I actually could have just driven the package myself if I had known all this was gonna happen. The staff showing no compassion is another thing that's bothering me. I was provided a phone number that no one has answered in 3 days. That's called the "run around". Thanks UPS!!!! Now let me try to restore my name...smh”

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Posted 2 years ago

“My delivery has been "Out for delivery today" for 5 days. Their customer service is rude and unhelpful. No one at UPS is willing to help find out why they won't deliver my package. There is no way to get a manager or supervisor to work on the problem. All the customer service person does is read the same information that you can get online. They are frustrating and not a customer service oriented company to deal with.”

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Posted 2 years ago

“Service is slow and been having issues with the package 📦 not arriving on time and I pay extra from 2 day shipping and arrives more than 5 days later.”

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Posted 2 years ago

“Second package lost by UPS within 5 weeks. After 6 days of no delivery on an overnight package ....I asked them to aid in tracking the package that was being sent from Sarasota FL to Naples FL overnight. They claimed to have located in Indiana and told me it should be delivered in another 6 days. No offer to try and expedite and no effort to show any empathy to the issue they have caused. Our business and anyone we can influence will no longer use UPS. Our decision to never use again wont directly affect such a large corporation but maybe if enough businesses choose other better shipping options eventually they will be forced to better service their clients when they mess up bad.”

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Posted 2 years ago

“I had a very bad experience with my order number 1ZW19V346891233835. I have been informed by the payment of shippment just before to be informed by the receiving of the order. I was informed three times about the delay, once, it was supposed to arrive yesterday, yesteday become today, and today, I was informed that will come Monday. Mean while, I have been forced by their wrog information to stay home.to receive the order. I am unhappy about their awful services provided, is a shame.”

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Posted 2 years ago

“1Z6NTF666800009411 Hi all, 1Z6NTF666800009411 nobody knows anything at all about my watch, this is very frustrating, how it is possible that a big and well known company like UPS is unable to resolve an issue and give a clear answer to Mr nobody like me, but well, maybe that's the problem you don't care about your Mr nobody customers, that's a pity. Have a good day Regards Walter Russo”

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Posted 2 years ago

“You all are terrible!!! UPS equals USPS when it comes delivering your items!”

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Posted 2 years ago

“If I could I would leave no stars. The customer support landline is just awful. The workers clearly don’t care or have time to help their customers!! So rude for no reason!! Absolute headache from them I swear to god they’d leave you frustrated :(”

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Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews