UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting 2 days for my Parcels to arrive but they were not delivered as stated. The driver said no one answer the door but I have been at home from 9am-5pm, but no one turned up. Many friends have bad experiences with UPS and advised me not to use you again. My friend told me that they always pretend they attempt to deliver your parcel and you get an auto notification saying they will try again next business day.”

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Posted 2 years ago

“The worse . They never deliver on time”

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Posted 2 years ago

“Twice I have been contacted by UPS stating they have a package for me with a damaged label & need my info, I go thru the form giving my address & phone (&email) info but refuse to give my CC info as they haven't given me a tracking number for the package with the "damaged" label. When I refuse to give the CC info they inform me they can't deliver the package without an additional delivery fee of $1-$5, which I refuse to pay as UPS has already been paid S&H on said package. Both times it has taken me weeks of correspondence & emails with the company that sent the package before they just refund my money (& I still don't know if they ever got the msde returned to them cuz I never received it). UPS just trying to scam ppl out of extra money for service they already been paid for.”

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Posted 2 years ago

“Extremely bad customer service , I had couple of time tried this courier but every time bad . But now I’m waiting my delivery status is showing it’s out for delivery from last two days .I rang two time to customer care yesterday (Thursday ) they said would be with you 6pm by end of day .no body came whole day I was waiting. Today Friday 01/07/22 rang in office to asked they said was attempted but they are laying . Ins short they said in Moring about around 11 am would be diliver today . I waited whole day even took off from work cz this parcel is very important to me not deliverd yet now ring again to customer care they said would be on Monday . Very very awful , bad customer and delivery service not recommended to anybody in Ireland even anywhere . Third class”

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Posted 2 years ago

“I had a package delivered to my home many years ago that was stolen and I filed a claim. UPS paid the claim and I received a replacement product from the merchant. Fast forward to today, I have an UPS on line account to track my inbound packages. It has Email notification of packages scheduled for deleivery. All is good to this point. The system notifies me of forthcoming deliveries and also stated SIGNATURE REQUIRED. Over the past number of years, none of the shippers required this and after talking over a dozen of times with UPS representatives asking them to fix this problem of SIGNATURE REQUIRED when in reality, none was needed. This problem was never corrected. I had to call UPS corporate to file a complaint and they transferred me to tech support. The first person I spoke with was completely clueless and had no useful informaton. I requested to speak with a manager to whom I was connected to. I was advised that I live in a NON-DRIVER RELEASE AREA! Which meant that it is a high risk area for stolen packages. Wow. None of my neighbors have this flag on their accounts! So it is not the neighborhood they are flagging but me personally!!! So be advised that you as the receiver, if you have packages stolen, you will be flagged. What this means is, if you have an UPS MY CHOICE ACCOUNT on line, you will be notified that ALL deliveries will require a SIGNATURE even when the sender does not require it and the drivers will drop the packages off without any SIGNATURES!!! So there is no way to know, unless you get notification ahead of time from the shipper, that a particular package truly requires a SIGNATURE since ALL PACKAGES are flagged as requiring a SIGNATURE!!! This company is a huge waste of time and money!!! Do not do business with UPS!!!”

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Posted 2 years ago

“A fiasco from start to finish , only reason the joke for a courier even got 1 star is because the very helpful staff at their Motherwell depot , had to eventually collect my parcel from the depot after them "attempting" deliveries , other than the staff at the depot the score would be a minus double figures I wouldn't trust this company to deliver and honest reply , never mind a parcel Hermes used to be the worst courier in the universe to deal with , but congratulation to UPS , they have stole their crown If it was all down to the staff at Motherwell it would have been 5 star , but the rest of customer service and so called care dragged the score way way down”

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Posted 2 years ago

“They said no address was on the parcel, then the same day they said they attempted to deliver but know one was in. Which is a lie as my wife was in all day. Then they will deliver before 7pm then get a phone call to say no drivers and won’t be delivered until tomorrow. Could not recommend anyone to use this company.”

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Posted 2 years ago

“$166 in "Customs fees" and $96.20 of that $166 is "UPS Customs Brokerage Charges" I'm not quite sure how these UPS con artists are still in business. I hope the $166 is worth it because I'll NEVER use UPS again for my international shipments or online orders.”

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Posted 2 years ago

“UPS treats Amazon customers like third class citizens. Instead of viewing you bringing business to UPS by returning an Amazon package through them, they treat you like dirt. Additionally they prey on you if you forget to bring a return label because it costs $ 4.75 to print a label from your phone! If your item is not in plastic bag, the trash bag costs you $ 5.99.”

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Posted 2 years ago

“I paid over 10 bucks for shipping and Handling and Still waiting for My Chromebook to arrive... 6 or 7 days in !!! This is Why I only trust Amazon Prime... They are so reliable and Handle returns/ refunds with ease... They make their customers number One... and What's sad, is that this has nothing to do with Most sellers... package is always shipped fast... I only shop at Amazon but I should've made sure Amazon was Sending it...”

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Posted 2 years ago

“Web site useless. App useless. Fill all the required fields in and you still can't change a delivery date. What's the point of all this tec if it doesn't work.”

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Posted 2 years ago

“Can you please hire honest people or at least train you staff not to lie. drivers get away with all kind of lies and the customers service team are relaying the driver's lies without checking???? don't you think your customers deserve respect??? UPS have so many bad reviews but the UK team does not seem to care about them”

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Posted 2 years ago

“Endless Disappointment Horrible service, the worst possible service and the drivers ever!!! I literally just witnessed - seeing through my window the UPS driver pulling his van right in front of my building, texting on the phone and after 30 seconds doing a U turn and leaving. After few minutes I received a email that my delivery is not possible due to security gates. What a bunch of lies !!! This is ridiculous and it’s not a first time. I have been calling a customer services for numerous times regarding this and I’m still getting the same stupid messages every single time. Your robotic CS is keep telling me the same BS on the phone. “ Someone will contact you in a hour, “ an automatic response which they’re reading on the paper in front of them. Keep asking the same questions and verification over and over and over, instead of just looking at the ticket and the comments from a fellow colleagues. Well are they actually calling after an hour? NEVER!! I NEVER get my delivery to date!!! If that wouldn’t be enough of a frustration I emailed CS over the email and an agent reply me back that driver has left the area and IF the driver WOULD HAVE TIME during the afternoon he will call me back! Are you guys serious? Why am I paying a delivery for? For this kind of response and zero empathy towards your customers? Absolutely disgusting behaviour on a Friday afternoon, what matter is you are closing businesses until Monday and it’s easier to update a nonsense on as a delivery reason than pick up the phone and ring me to come downstairs and collect my package. I did give a chance to fix that and warned you over the email about posting a bad review, you still didn’t bother so here you’re. 1 star. If that even matter to you, probably not cuz You’re Taking a p***!!!”

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Posted 2 years ago

“1Z71AF566898873113 Well it appears that I am not alone complaining about your appalling service, please get my delivery sorted out.”

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Posted 2 years ago

“The customer service is unhelpful and mean! I got a panic attack talking to them on the phone. Someone rescheduled my delivery date even thought I did not request it. Then the driver came 3 times and said that I am not at home when I was waiting for him all week at home. He did not even try calling me because apparently they dont have a professional phone. How is it even possible ? Anyway, I spent my days calling UPS like 4-5 times per day because they would promise to call me back reassuring that they will deliver it today. But it did not happen. Then they always have bugs on the website for my status and they never communicate on the website when the package will arrive. Nightmare ! Company that does not know how to solve problems — both the driver and call center. I will never use this delivery service for my own brand and for anything else. I have been still waiting for my package.”

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Posted 2 years ago

“On two recent deliveries, completely inaccurate delivery estimates. In both cases, prepared for deliveries only to find that despite predictions they showed up a day later with no warning. How is that possible with a delivery service whose job it is to deliver in a predictable way?”

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Posted 2 years ago

“Read my complaint to UPS below to know all you need to know: I have been waiting nearly a month for this package. Despite everything being in order, and there being no issue with government customs, UPS decided to hold my package in France for 20 days. When I rang up to find out what was going on, I was told an assortment of lies A) customs duties due (untrue) B) commercial invoice missing (told this multiple times, lies both times as on the 6th I was sent a copy of the commercial invoice by UPS Customs Clerance Advisor called Jenelou Gemina) C) Held by customs (another lie, it has cleared government customs in a manner of minutes). Something interesting I have learned speaking to British customs over at HMRC is that when UPS states something is in "customs" or being held "by customs" or is "awaiting customs clearance" that this is a lie, when UPS says "customs" it is in fact just speaking about its own storage warehouses. I found this out for myself today. Mercifully, my package is now in the U.K after its long, long wait in France. I can see from the tracking HMRC cleared it on the 21st. I rang them up to confirm this yesterday, and they indeed told me that no, HMRC is not holding it. So I rang UPS today, and what was I told? It was being held by customs. I pointed out no it wasn't, I have spoken to HMRC and they are not holding it. Well, at this point I was either A) transferred to another team who would just repeat the lie about customs or B) told that I was lying, that my package would be returned to sender or destroyed, and that it was still in the airport, despite tracking showing it being in Castle Donnington warehouse for two days. Why does your company purposefully lie in order to cover it its own incompetence, and why on Earth does it feel it has the need or the right to hold my package when HMRC have no problem with it whatsoever. Why are you staff so incredibly rude, aggressive, unhelpful, deceitful, and also so cowardly that when challenged on their nonsense they hang-up the phone? Why on Earth has my package - which was supposed to arrive in the 6th - only JUST arrived in the U.K only to again sit in a warehouse. DHL managed to get a package to me from Russia - a country under Western sanctions - in 48 hours. Enlighten me, how is it that they can do that, but you can't seem to get a package delivered from France after 23 days? Why are you so profoundly terrible at the sole service your company is supposed to provide? I want my package, I am sick of waiting, I am sick of being fobbed off, and I absolutely will not tolerate the possibility of it sitting another 20 days in some godforsaken warehouse for absolutely no reason. I don't want to hear about "customs" because I have learned this is just a tactic UPS use to get people off the phone. Sort it out. I know that you can, because only after I actually pushed back against your incompetent phone staff did it leave France. I am at the point that I am considering some kind of legal recourse, because your organisation is so purposefully obstructive.”

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Posted 2 years ago

“Quincy saw me come in the Chapin SC store with a box, he asked if I needed help. I said thank you I'll leave this here while I get my other box. Quincy went to my car and retrieved the box and held the door for me! He quickly completed my transaction. Later at home, I discovered I had the wrong address on one box. Jack took my call, assured me he could correct the address and did so in a few minutes! In this time of compromised customer service and expectations, thank you Chapin employees, Quincy and Jack for your above and beyond help today!!!”

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Posted 2 years ago

“Worst customer service”

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Posted 2 years ago

“Not only they mess up and don't take the fees from paypal, even after emailing them for weeks trying to pay, in the end they ignore you and send stuff to collection. It's a poor excuse of a company. Avoid!”

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Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews