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UPS Reviews

1.2 Rating 2,146 Reviews
4 %
of reviewers recommend UPS
1.2
Based on 2,146 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Avg Email Response Time
3.33 minutes
Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous
Anonymous  // 01/01/2019
Overview Reviews About Business Services Shipping & Logistics Courier Service UPS UK Logo UPS UK Reviews 7,242 • Bad 1 star: Bad 1.2 Reviews Excellent 4% Great
Helpful Report
Posted 4 years ago
They tried to deliver to the wrong address, as advised me that I wasn't available to receive my parcel! Funny that as I don't live there. I have tried to contact ups over the last 5 hours but get automated messages, no real person to speak to. I doubt I will ever get my parcel. The only way to contact them is to register on their site, so they can spam, sell my details and so on. Totally unacceptable.
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Posted 4 years ago
The first parcel I had shipped by UPS ended up in Holland & not the United Kingdom & I never received it. My current parcel which I paid express delivery for has been sat in a warehouse at Castle Donnington for a week, tracking constantly says 'delayed' with no sign of it ever moving. I phoned UPS customer care line was left on hold for over 35 minutes only for the advisor to tell me that he couldn't give me an answer or help in any way!!
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Posted 4 years ago
Ordered 2 throws from Urbanara on the 8th and 13th January. Tracking shows one should have been delivered last Thursday still no sign of it. Now it’s showing it’s stuck at Stanford le Hope! Second parcel got stuck in Germany. That’s now showing it’s going to be delivered next Thursday! Your delivery service is chaotic! Now wondering if they will ever show up and if it’s even worth chasing them as nobody answers the phone or emails according to other customers!
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Posted 4 years ago
Ordered a camera 7 days, ago on 3 day delivery. Never and still has not appeared. According to the tracking its getting delivered YESTERDAY!!!! Will avoid like the plague in future. Blaming Brexit related problems, absolute rubbish a company if this international presence should have been well ahead with potential problems.
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Posted 4 years ago
lost my package. Their Customer services have been difficult to deal with as they keep giving lots of contradictory information and keep transferring my call to a different department which then cuts the call.
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Posted 4 years ago
Ez egy fos
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Posted 4 years ago
lost my package, customer service is 100%useless, they keep lying and giving lots of contradictory information. Sent a parcel the 14th of December. Chased them a million times, on the 15th of januray they confirma package was lost and I now have to wait
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Posted 4 years ago
Ordered goods on line mid December - coming from the Netherlands. Have had 5 delivery dates from UPS - stayed in on each! Still no delivery - Brexit could have partly caused this - BUT DON’T over PROMISE and UNDER DELIVER - a simple thought for a large organisation. It’s still awaited!!
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Posted 4 years ago
I had ordered an item from PHILIPS and they were sending it to me by UPS delivery. A few days ago I received an email from UPS and they were told that the item will arrive in 20/01/2021 but half an hour before that last hour of delivering it to me they sent another email and wrote me they will deliver it tomorrow which is today. And today’s morning when I checked my item in the UPS app it says my parcel will arrive in 26/01/2021. Without any apology or alerting me before. And when I contacted them with the customer service they were just lying to me. This company is a joke. DO NOT USE UPS AT ALL.
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Posted 4 years ago
WORST SERVICE EVER - AVOID! AGENTS HUNG UP ON ME 3 TIMES. THE APP WOULD NOT LET ME CHANGE THE ADDRESS (I MOVED HOUSE WITHIN THE DELIVERY TIME WHICH TOOK 3 WEEKS TO BE DELIVERED.
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Posted 4 years ago
They are scammers! and are tricking customers by tellings us "they have tried to contact us", something they have not. Now I have to get the packed myselv- something they do with almost every customers from what Ive read from other revies. Horrible, they should not be able to operate like this. Worst company i have every expieriensed when it comes to delivery
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Posted 4 years ago
Appalling business with dreadful service. Do NOT use. Failed to deliver package of expensive item by stated deadline. UPS cancelled delivery day before delivery was due. Tracking system is appalling and provides no useful information as to location, progress or action being taken on a package so completely unhelpful to sender/receiver. Called customer services to obtain more information but had to endure 45 min wait during normal workday to get put through to service rep. Individual was pleasant but had no useful IT supporting systems to be able to provide any information as my package progress or expected delivery. Appeared to be providing a "standard rehearsed" company excuse of "delays due to Customs check - not our fault." This is a complete lie - the customs clearance processing procedure is a standard checking/billing process carried out by the operator (e.g. UPS, FedEx etc) which they charge the customer for. It rarely involves Customs staff (circa 0.001% of time) and only when a consignment is pulled due to suspicion of smuggling etc. The only reason there are delays is due to poor business operations within UPS and the opportunity for them to create extra profits by charging customers extra for storing their goods due to make-believe "Customs problems" when the failure to deliver is their own inefficiency and incompetence. I have regular imports with FedEx, DHL and DPD - none of whom are experiencing the "stated problems" of UPS and are delivering as normal. I have made a significant purchase that I've paid an additional sum to UPS to quickly deliver. UPS have failed with a complete disregard for customer service - in fact it's customer contempt with added RIP-OFF. I am most concerned about my valuable purchase now "kicking around" the UPS system, days overdue and no information from the company. I will never use them again. AVOID COMPLETELY IF YOU VALUE YOUR PROPERTY OR BUSINESS.
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Posted 4 years ago
Constant delays I had one order coming altogether from one company in 3 packages. The clowns at ups couldn’t even keep them 3 together even tho they came from the same place and we’re going to the same place, not rocket science.
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Posted 4 years ago
Customer centre support is poor... agents drop calls give wrong misleading information , impossible to complain about service Parcel delivery wrong. Deliver to wrong location change it without consent. App does not work properly ... it could go on and on. This review is after having continuing problems for some time not just one delivery
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Posted 4 years ago
Waiting for a new mattress to arrive since last week. Initially they claimed the address was wrong so they returned it to sender. The manufacturer sent me another one which was due to arrive today. I received an email saying nobody was home yesterday. And a redelivery will be attempted today. We'll obviously because I was told it was coming today. Today I get an email advising me it will be delivered tomorrow. This company IS unprofessional and a JOKE
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Posted 4 years ago
HANDS DOWN THE WORST DELIVERY COMPANY I'VE EVER COME INTO CONTACT WITH!!! Waited for a parcel to be delivered today, why? Because the UPS TRACKING SITE told me it was being delivered, did it turn up?......Take a wild guess! After what seemed like a lifetime on hold to the CS phone line I was told the tracking was incorrect my item that was showing as being in the UK still hasn't even left Belgium...WTF!!! Funny thing is that its still showing as being delivered today...GO FIGURE/:o(
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Posted 4 years ago
Worst delivery company ever!!! My odder was held for 20 days and after i find out i have to wait another 14 days!!!! 33 days delivery!!!!! Super fast
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Posted 4 years ago
E-mailed me to inform me that my package was being delivered yesterday (Fri 15/01/21). Waited and waited, and waited. I have a dog that needs walked but I didn't leave the house all day. No package by midnight. No e-mail to say there was a problem. No update on my package which is 'out for delivery'. Waited all Saturday morning (just in case), but nothing. Why e-mail people and tell them something and then not (literally) deliver? Should be running a government somewhere; over promise - under deliver, or in my case don't deliver. Ridiculous, when you see how many people have left such bad reviews.
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Posted 4 years ago
Rip Off with atrocious customer services, avoid! Delivered three parcels through Parcel Compare, Parcel Compare then charged an extra £250 on top of the £130 I'd already paid for 4 large x7kg parcels within UK due to wrong sizes apparently I submitted (I know different ) I complain ,P C state they've been charged the extra by UPS ,I ring UPS their customer services who then state verbally there were no extra charges to Parcel Compare ! I email P C to state this who insist they have been charged , ring back UPS to ask for something official stating there were no extra charges and they will not supply anything and won't discuss it any further even though I opted for a recorded conversation when their rep stated no extra charges Parcel compare have no customer services tel wise so everything is emailed , spent hours trying to get it sorted but to no avail.What started as a reasonable price for parcel delivery has cost me over double and there's nothing you can do about it,I believe I've been scammed out of the extra £250 .AVOID THESE TWO COMPANIES When you place order ,they state there will be a surcharge if your sizes are wrong, their calculator accepts your measures and gives price on weight , it doesn't flag up volumetric size and this is where your caught out and charged extortionate surcharges !It cost me nearly £400 for 4 lightweight parcels instead of the £130 initially quoted.Ripped off.
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Posted 4 years ago
UPS is rated 1.2 based on 2,146 reviews