UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's impossible to update your delivery address, delivery instructions and create an account online. My password kept not being approved every time I logged in. When I tried to update my delivery address the website said I had to upgrade to ups ground and pay since there was no where to leave instructions. I said fine I'll pay but everytime I'd go in to update it would say not allowed I was trying to leave delivery instructions because I live in a busy area and they just leave you package outside. My roommate has had three packages stolen because the ups drivers are to lazy to walk through the business through the back doors that lead to the apartment and leave your package by your door. There is no way of talking to anyone at ups they don't give you the option. So I called the ups closest to me and they said they have no way of helping me with leaving delivering instructions for the driver. So between having to deal with that and stores and returns I suggest just going to the mall to do your shopping. It's unfortunate because there's a lot of stuff online I like but these lazy @$$holes make ordering online a nightmare!”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY! If I could use -star I would. DO NOT USE THIS COMPANY! My experience has been very bad. 4 to 5 days delivery turned into 5 weeks & the parcel was not lost at any time. I sent over 60 emails to three counties to try to resolve there communication & interaction issues. I was told it takes up to three days to get a reply from an email There is no one to speak to who can actually make contact via voice, all call centres & accounts are not in same country as despatch or receiving counties. There are no personnel that are multilingual. People are bureaucratic & uncaring of your time lines & responsibility. I had to go & pick my parcel up from the nearest delivery depot (50 miles away) I turned up to depot & they brought out my parcel & then said I could not have it as accounts had not cleared it to be picked up even though I had an email saying the account was paid. They would not accept this as it had not been sent to them. VERY VERY BAD EXPERIENCE!”

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Posted 1 year ago

“UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (Nevine) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not the store's problem. She suggested I sue UPS. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.”

Helpful Report

Posted 1 year ago

“I sent a package from Spain to France with a number 1Z593YF26894099943, The UPS delivered another package with shoes( I was sending minerals) to my customer with my label, after 75 days they didn´t gave me an answer and don´t wanna be responsible for their fault. Very Shame!!!”

Helpful Report

Posted 1 year ago

“UPS delivered my package to the wrong place, the thing I get out of was to contact the sender so they could check into it. 95% of the delivery I have gotten from UPS have gone to the wrong place, they can't read the address or they are to lazy to care.”

Helpful Report

Posted 1 year ago

“Worst Experience Ever Package Damaged And Lost / 09/20/2023 6:05 A.M. Damage Reported All merchandise was not recoverable and was discarded. UPS will notify the sender with details of the damage.”

Helpful Report

Posted 1 year ago

“I typically refuse to do business with companies that ship via UPS because I have had so many bad experiences with them. I have a camera over my gate which has a doorbell. Every time a UPS delivery comes (which is rare since I try hard to not do business with companies that use them) I get a notice saying my package will be taken to UPS pick up location. Items that are time sensitive are delayed by days, especially if the alleged delivery attempt is on a Friday and not available for pick up until Monday. I go back and watch the video and it is always the same driver and they do not attempt the doorbell. This has happened several times. So when I found out that a birthday gift I ordered to take to a family member’s celebration this weekend was being delivered via UPS, I started tracking intensely. On the morning of delivery I left a friendly note saying “hi” and requesting the doorbell be rung. I work from home so and always hear the doorbell when it’s rung. Between meetings I would monitor as much as possible to not miss the delivery. Alas the doorbell rang and I ran out to sign for the package, only to find it was the Amazon driver delivering laundry detergent & paper towels I had ordered. When I walked out to get these items, I saw the infuriating UPS note that my package had been taken to another location. I immediately tested the doorbell twice, and it worked fine. It worked for me & the Amazon driver (who did even need to use it, but saw the note & did). So I went back to review the video which showed the UPS driver arrive 10 minutes prior to the Amazon driver. The UPS driver DID NOT ring the bell and left the note that the package was taken to a pick up location right next to my note requesting the doorbell be rung. 😡 I then attempted to confirm the pick up location and hours, to be met with the infinitely infuriating AI Recording that handles all calls. No success there either, other than finding out I need to log on to see where my package was taken and that it will not arrive until the following BUSINESS day. It is Friday. I likely will not have gift in hand when celebrating my relative that flew into town for the weekend. I paid to have this item delivered to my house, but now will need to run 2 errands 1) to pick up the item, 2) to ship the gift to my relative’s house. I will end up paying for shipping twice and wasting my time in the process. I certainly will NOT be using UPS to ship it. I am also never doing business with companies that use UPS going forward. Amazon & FedEx only.”

Helpful Report

Posted 1 year ago

“Shame there is no lower rating… by far the worst courier in Ireland. The drivers never call or make the effort to walk up to my door to leave a delivery note. They “tried” to deliver one of my parcel on the 29th of September. After 2 weeks I still don’t have the parcel. As they never actually deliver anything my only chance is to wait for the first attempt and after it failed ( what I only know if I attack my parcel regularly) I have to call them to deliver it to a collection point. But even that is too hard for them. Their service is ridiculous. Please try to avoid them in any cost!”

Helpful Report

Posted 1 year ago

“the stupidest custom journey for updating your package delivery. My package was ordered to be delivered on a pickup point that I know is still active. UPS sends me an email stating that they have to change the address as the pickup point was supposed to be closed. I need to create an account, had 2 glitches during the process of making that account, spending 10 minutes setting up this account. I get to a page that states verify email, which auto refreshes to another page. In the meantime i get a verification code that i can never use. When finally loggin in into my activated account, i get a message that due to technical issues, the page is not available. You have 560.000 employees, how is it possible that nobody checks one of your most vital operational processes if everything works as expected?”

Helpful Report

Posted 1 year ago

“boycott this company, do not hive them your merchendise, money nor time. worst delivery system in the us. worst customer service in the world. very deserving of all the one star ratings. the day they close the doors for good the better the shipping world be”

Helpful Report

Posted 1 year ago

“If there was a zero rating I would give zero!!! They don’t care about timelines, collections and eventually lose the parcels you send!!! And no one can tell you what is going on!!!!”

Helpful Report

Posted 1 year ago

“We asked for the access code to enter the store after hours several times for the past 2 months. Finally they gave us but it does not work. We returned to the store to ask for a new code, they always said it would have to be released by their GM. Viciky. Viciky has never replied our requests and never called us back. We are very disappointed with the services and Viciky's attitude.”

Helpful Report

Posted 1 year ago

“I have never been so angry. Out of 3 packages none arrived. Worst thing I was calling on a DAILY basis. I got many apologizes but STILL the company did as they pleased. I will never use UPS again privately or for business. No matter how nice the customer service operator is, they lied, didn't do their job or ignore problems. 2 weeks wasted, my last weekend of vacation lost on being stuck at home waiting for packages. I get no updates or calls. This is not about 1 package but all 3 get treated that way!”

Helpful Report

Posted 1 year ago

“Simply the worst and most inefficient company I have ever had the displeasure of dealing with. Their deliveries to my shop have been just appalling and I now have an ongoing dispute with them over money that they owe me amounting to some £5,000. I wouldn't mind but they drew this to my attention and asked me to put in a claim on headed paper which I duly did - a month ago!! I contact them daily but get absolutely nowhere because basically no one knows their left from their right. Meanwhile I was forced to set up a direct debit with them to cover Duty and VAT on my deliveries because they were not accepting my payments by debit card anymore. So today I have been asked for another £1,300 for a duty and VAT on a delivery that I have been waiting for but have been told that because of the amount of the charge it can't be done by direct debit so they need me to pay by debit card - from exactly the same account!! You really couldn't make it up. If I had my way I would never ever deal with them again - DHL and DPD are way more efficient and defer all the VAT so I get my deliveries on time and without hassle. Unfortunately my German suppliers don't seem to want to change carriers but I am so fed up with them I may just not place orders any more. I am now going to instruct my solicitor in an attempt to get my £5,000 refunded so watch this space !!”

Helpful Report

Posted 1 year ago

“Do not use UPS! They don't respond to the emails , package was not delivered . Wasted so much time trying to speak to someone from ups but unsuccessful”

Helpful Report

Posted 1 year ago

“I use to trust UPS to deliver whatever package I need to be delivered but not after my most recent missing package. I can't see how a package weighing 10+ pounds disapper in mid air! This my second such incident but thinking after a 2 year break things would have changed CERTAINLY NOT. I know they stole that package somebody got a slight smell of that good Jamaican seasoning..opened the package and saw a box full of GOLD and stole it!! This package was very personal to me and meant alot that the recipient received it. Unnu too WICKED and God don't like ugly! For the person or person that stole it eat your dalmatian, choke on that jerk seasoning and snacks and the other items in there! If you're thinking of using UPS save yourself the heartache DON'T DO IT!!! find another company to ship with.”

Helpful Report

Posted 1 year ago

“I would like to express my immense dissatisfaction with the handling of a recent incident involving the loss of my package. The series of events that have unfolded during this process have compelled me to take action, and I feel it is necessary to provide this feedback. My package went missing in early July, and it was not until the end of July that UPS acknowledged the loss. Following this acknowledgment, I initiated the claims process, providing all required evidence, including the necessary insurance documentation. The item in question held a significant value of £2700. From mid-August onward, I have engaged in a prolonged exchange of emails with representatives from their claims department. While they verbally committed to providing full compensation for my loss, their actions have not aligned with their words. As of today, which is nearing October, I have not received a single payment. Repeatedly, I have been told that my compensation is being processed, yet there has been no tangible progress. It is evident that there is a lack of genuine commitment to resolving this matter promptly and fairly. From my perspective, it appears evident that UPS has no intention of making a payment and is simply stringing me along. In the course of this frustrating ordeal, I sought assistance from their phone support agents, and their reactions were telling. Each agent expressed shock at the way UPS has handled my case. Some even whispered advice to consider pursuing legal action, given the clear and undeniable abuse of my time and trust by UPS. Regrettably, I find myself left with no alternative. Today, I am taking the step of initiating legal action against UPS. This decision is not taken lightly but is necessitated by the level of mistreatment, abuse and time wasted that I have endured throughout this process. It is an action I owe to myself, and it is my hope that it serves as a catalyst for reflection within UPS regarding its customer service and claims resolution procedures. I implored UPS to thoroughly reconsider its approach to resolving such cases. No customer should endure the protracted ordeal that I have faced simply to receive what is rightfully owed. My faith in UPS has been severely shaken, and I sincerely hope that my feedback contributes to a reevaluation of the company's practices. Tracking number for the world to watch: 1Z5TZ5R0D926721035 Update: 28/09/2023 (12:41) To the UPS agent mentioned below, I have just sent you the requested information via email. I intend to keep a meticulous record of every development from this point forward within this review. It is imperative that the world becomes aware of the blatant mistreatment and abuse I am enduring at the hands of UPS. Update: 29/09/2023 (09:46) Today I received the following response from the CLAIM TEAM. "Hi, Thank you for your email, in this case if you will proceed with legal actions we will have to suspend the claim and no actions will be taken until the legal actions are over. As you will initiate legal actions no further contact is needed with the claims department. " Have you observed the arrogance and the attempts to intimidate me, discouraging me from seeking legal advice? The audacity of these individuals is remarkable. This situation has been drawn out for months without apparent justification. The saga persists, and I am determined to proceed with my legal proceedings.”

Helpful Report

Posted 1 year ago

“This is the final version of a review I originally wrote on 8 September. I bought a second-hand printed item from Europe in August, and UPS have behaved disgracefully over their failure to deliver it. First they gave me no information about the delivery; then when I rang up I received inaccurate information from someone who did not understand what I was asking; then I received inaccurate information via the UPS website (which told me the package would be delivered on a certain date – it was not – then said it would be delivered the next day – it was not). I requested more information by e-mail, twice, and finally received a call from someone who told me that the package had been held pending the payment of custom duties and a fee. This was the first I had heard of this. There should not have been any duties on this item, as the import of printed matter is not taxable. UPS tried to extort this money from me, and also from the sender. At this point the sender requested the return of the item. After this was achieved, UPS continued to attempt to extort the "customs" duties and fee, first from me and then from the sender, despite the duty not being due, and the package having been returned (so not imported). They harassed the bookseller who had sent the item, and intimidated him, until he paid the fee (which amounted to nearly 300 Euros). I complained about this process throughout, stating my case and asking UPS to waive the charges and stop harassing the bookseller. But they replied with bland formulae (like those they use to answer these Trustpilot reviews) and refused to help, insisting that the duty and fee were due. And they insisted that if any refund were to be claimed it had to be done by the sender (the bookseller), who wanted nothing more to do with UPS after this experience. I asked them to sort it out. But they said there was nothing they could do. I have now re-imbursed the sender the cost of the "duty" and fee because it was not fair that he should have paid it, having been bullied into doing so, and to letting the matter drop, by UPS. This is quite outrageous. UPS has made 300 Euros out of an innocent victim, whose only mistake was to use UPS in the first place. They have their money and are satisfied. But I am not, and I would like to make public how appallingly UPS have behaved. DO NOT USE UPS! And do not believe their bland statements that "This is not the experience that we want you to have". They do not care for their customers and the only thing that will move them is if they start to lose income through a loss of reputation. So, I would say, DO NOT USE UPS, and pass this message on, and encourage everyone you know to repeat the message: DO NOT USE UPS.”

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Posted 1 year ago

“The Ups store on Trumbull Ave in Girard Ohio is wonderful. Jason , who works the counter is fabulous!! He is funny, very friendly, patient and goes above and beyond to try to help you. This is about 4th time he waited on me and helped me with label issues. One time he was helping me, calling another site for me and helping the next customer. Awesome employee!! All times I was returning packages. He's quick, sharp and smart. He knows his job!! 10 stars for Jason.”

Helpful Report

Posted 1 year ago

“Appalling delivery service and appalling customer service ! Ordered from a company paid £85 for delivery from UPS which stated delivery next day 10 items ordered 9 out of the 10 arrived my husband had to take the items of the lorry as the driver seem to be incapable of doing his job gave us the delivery note thankfully we opened whilst he was present every item there minus 1 item which just so happens to be the one item that cost £1500 immediately I phone ups to ask where this item is as it’s shown on the delivery note but is not here I’m told there is a delay it will be there tomorrow which would be Saturday phone again today to be told I don’t know when it’s going to be delivered could not understand a single word the lady was saying because she just kept repeating herself not giving an explanation for the shambles !!!! They never informed us there was a delay and havnt informed the company we ordered from there was a delay or even that the item had been separated ! I will be surprised if I even receive this item from UPS because they seem to have no clue on how to runs. Company or communicate with customers !!!”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews