UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good luck if they lose your package. UPS lost an irreplaceable memorial item. Although they allege they do an investigation, the only information they will give is that they contacted me and the shipper. They refuse to confirm that they spoke with the driver, the employee that last scanned the package, or conducted searches. I've only been told that they take it seriously. I've spoken to multiple people and they keep saying "contact the sender" when the sender would not be responsible for searching for the package within UPS's warehouse. It is clear that unless someone trips over your package, they don't actually look for it. If you care about your items, I'd recommend going elsewhere for shipping services.”

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Posted 11 months ago

“In an astonishing display of unparalleled excellence, UPS has once again outdone themselves in the art of vanishing packages and laughable service. Bravo! It's as if they've mastered a form of magical logistics, where packages bound for Dublin embark on an epic journey to the realm of the lost and forgotten. My own package, destined to grace my doorstep two weeks before Christmas, embarked on such an adventure. Did it arrive? Oh, what a quaint notion! Instead, it partook in the grand UPS tradition of playing hide and seek at their Dublin facility. But fear not, for UPS, in their boundless generosity, graced me with a sequel - and a replacement package from my shipper was on the way! Promised for a Monday delivery, it too decided to join the mystical dance of the missing parcels. The UPS tracker, a beacon of hope, teased me with promises of a delivery between the hours of 1300 and 1500. I waited, anticipation turning to despair, as the realisation dawned that my package had likely transcended the physical plane. Seeking solace, I called their customer support, a merry band of storytellers who spun tales of depots locked tighter than Fort Knox, and updates that were more elusive than a unicorn. Promises of callbacks turned out to be as substantial as a puff of smoke, and the disconnect button must surely be the most worn-out part of their phone system. It's a marvel, truly, how UPS has taken the simple concept of package delivery and turned it into a labyrinthine epic of mystery and intrigue. With an impressive online 1.2 ish -star rating, they stand as a beacon of hope for aspiring businesses everywhere. Why, I'm inspired to start my own delivery service, where I too can achieve greatness by simply making packages disappear. I'm aiming high – perhaps a 1.2-star rating is within reach too!”

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Posted 11 months ago

“Shameful experience true embarrassment for logistics industry”

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Posted 11 months ago

“Worst service and complete incompetence.... Waiting on my package and the tracking reschedules it 3 times and never delivered.... spent 3 hours on the phone with the customer services - with no real result....”

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Posted 11 months ago

“3rd world country service - absolutely horrible every time I use them.”

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Posted 11 months ago

“Warnung vor UPS! Sie lagern seit 6 Wochen meine Sendung und weigern sich trotz Zahlung diese Sendung herauszugeben. Ich musste die Polizei einschalten.”

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Posted 11 months ago

“Worst delivery company ever!! Don't know which is worse ups or fedex...smh ups gets paid 40 a f-n hour to do there job horribly! Called off to receive package doesn't come I Leave to go to store and it's a sticker saying I missed them...!!! How! I was f-n home! Sticker said will deliver to local access point. Ok. Next day I'm up at 8am or earlier everyday I go to let my dogs out around 11a and it's another darn sticker on my door saying I missed the delivery.. again HOW!!!! I call customer service they aren't any help. Why pay for express shipping with Amazon if my package is delivered by incompetent ups workers??? How are Amazon delivery drivers better at their job?? Ups need to do better”

Helpful Report

Posted 11 months ago

“UPS is consistently the worst. Every time - literally every single time - I am to get a package delivered by UPS I will get multiple emails about my delivery being rescheduled because there was a delivery 'attempt' but no one was home. I am at home every day all day. Then in the end it gets delivered at a pickup point in town. So the delivery fee I paid is 100% a waste of my money. And then when I try to use the website to change the delivery or tell them to please just call when they're at the gate there's ALWAYS a message about there being technical issues, can I please try again later. Why can't the driver do what ALL the other delivery services do - and CALL if they struggle to open the gate? UPS, you really are terrible at doing what it is you're charging money for. If it was up to me I'd use ANY other provider of this service.”

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Posted 11 months ago

“Delivery driver wouldn’t complete my even though it was completely easy to load in the truck. This guy clearly nyto grow a pair.”

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Posted 1 year ago

“Worst service and complete lies Waiting on my package and the tracking information saying I'm not at home I'm at home all the time. I work remote. Total lies don't use this service”

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Posted 1 year ago

“Had a real displeasure today with uPS . My parcel was out for delivery all day so I looked up the latest delivery time and it stated 19:00. 18:00 I get an alert that my parcel was delivered. I was like that’s amazing how that happened with no one at the door or any sign of the invisible force. I look on my screen and see oh it’s been delivered in another part of the town by a name I don’t recognise. This didn’t have a photo or location so I was totally confused. Great more work than just delivering the parcel in the first place I’ll ring Ups. So the person on the phone tells me it’s at a shop in your town you’ll have to go and get it. Why!!!!! So collected the parcel it’s suspiciously ripped and with the delivery address as my home address not a shop in the middle of the Town. Oh and by that point after getting it home the address miraculously updates on ups website. I wonder if I hadn’t rang and gone to collect that my parcel would still be there the next day. Iv passed my concerns to the company I purchased from.”

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Posted 1 year ago

“I had a package that was being sent from New Jersey to where I live in Orange County CA and it ended up in Long Beach. I was alerted by the person that received it and was sent a picture of the box. My tracking number was covered up by another tracking number by a UPS employee and sent to the house in Long Beach. Its been there since Dec 20th it is now January 8th. They told me I had to send them a description of the item. I sent them the information and yet they wont send me my package. I filed a case they told me they would call me about it. The ONLY person that has been doing any calling is me. When I call I get the run around from these people. I am currently on hold for a supervisor for the las 1/2 hour”

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Posted 1 year ago

“Out of 6 packages they got all 6 late they are the worst at delivering honestly they should give up and let FedEx take over I will never ship through them again for just a couple bucks more u can get FedEx and it will get there faster”

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Posted 1 year ago

“From Portland, OR USA, via Louisville, KY, and Cologne till Vienna was my package traceable. But in Austria no tracing possible. The package is gone. On the phone people from I don't know which countries, bareable understanding and speaking German. No way to find a responsible person. If I could I would give them minus stars. UPS Austria NEVER again.”

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Posted 1 year ago

“Horrible customer service also they cant figure out how to add my Apartment number, and found out its going to another address but I cant fix it on my end cause its not matching my info, so im stuck ups says call them matco says call ups im lost, what do I do? Dont want to lose my stuff. Need it also on time for college, I payed for fast shipping almost 50 dollars. Can à ups Manager(REAL BOSS) contact me?”

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Posted 1 year ago

“I was home @"delivery time" driver didn't even ring the door bell at this point I don't even want the package stop wasting peoples time”

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Posted 1 year ago

“Absolutely horrible service. There were "attempts" to deliver my package for the last 3 days. For the last 3 days I was home, together with 3 - 5 other people at a time. Not once did the doorbell ring. Instead, today I found a note of "failed delivery" - I literally stayed home by the front door for the most of the day, for the last 2 days and nobody knocked or rang the bell. Honestly, it's comical but also frustrating because I've made plans based around the package arriving before next week.”

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Posted 1 year ago

“AVOID like the plague a bunch of fraudsters stay well away deserve less than a star”

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Posted 1 year ago

“I had some stakes sent to mea after missing the frist try I ask if I could pick it up my self it was xmas eve the next they said no it have to be 0n the 26 after xmas by then they were rotten so I tell my person and they try again Now i call to pick it up frist thing "do ship it" they ship it any way now I dont know what is going on they dont seem to be able to follow easy instruction”

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Posted 1 year ago

“I placed an 80 order item shipped ups from IL to NY..i live in WA item was lost and ups kept communicating to sender that item is on the way but tells me its lost but they cant help me only the sender. Absolutely 100% nightmare so not only is my items lost but i cant even get my items resent. Terrible customer service terrible service i will be rating all day today so people know what they did”

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Posted 1 year ago

UPS is rated 1.2 based on 2,137 reviews