US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr. Asghar displayed his conviction to provide his Excellent Service, Time, and Work Effort Ethics Skills. Going the extra mile to provide patience with an existing customer which demonstrates his ability to reassure the person by his actions that he is more than willing to provide the service which he has been instructed by his supervisors. Mr. Asghar performed admirably to an existing customer recovering from cancer whom cannot speak very well yet and that sounds like he has a mouthful of coins. (I hate the way I sound.) Mr. Asghar was the third Product Support Specialist I spoke with trying to set up my four new lines. Today, Mr. Asghar was, is impressive & Awesome! I have upgraded my initial Unlimited Plan to the New Unlimited Premium Plan! Ali has fine tuned my US Mobile account to my specific needs and saved me money. Supervisor's know that one customer writing a sterling letter of recommendation proves that you & your staff have excelled in providing this expert service of performance to hundreds of wireless customers. Thanks very much again Ali. Please feel free to forward this letter to your supervisors. Congratulations! US MOBILE for having succeeded in hiring and training personal who truly care about their careers and becoming the best in their field!”

Helpful Report

Posted 2 years ago

“I had the plesure of speaking to Sheryar Khan today, I was so frustrated we were not getting any heads way to make my phone work and everytime we failed he would say don't worry we would solve this and after a while he did. He made me believe in customer service again in all my life he has been the best rep I have spoken to. Very effective and efficient and his supervisor name is Mohsin”

Helpful Report

Posted 2 years ago

“Muhammad Faisal was so patient and so helpful and pleasant and kind and best of all he solved my problem! Woohoo!”

Helpful Report

Posted 2 years ago

“Zeeshan was helpful and kind. Weird issue with my phone that took over an hour to fix. He was helpful, patient, and kind.”

Helpful Report

Posted 2 years ago

“Aysha Khan was super patient, persevering, and helped me get my phone reset. To a technologically-challenged woman like myself, the patience is a very important aspect of quality customer service. US Mobile delivered!!”

Helpful Report

Posted 2 years ago

“Just completed a successful support call with Nobel whom was extremely helpful. Nobel was patient and very thorough in making sure my MMS messages issue was resolved on the first call. My wife was also experiencing MMS issue and Nobel was able to quickly resolve the issue as well. It's this kind of support that will keep us as customers with U.S. Mobile. We really appreciated all of Nobel's assistance.”

Helpful Report

Posted 2 years ago

“I had a excellent experience with Nobel.”

Helpful Report

Posted 2 years ago

“Was very helpful and understanding.”

Helpful Report

Posted 2 years ago

“Saif, He did a wonderful job. Answered all our questions and was very helpful and polite.”

Helpful Report

Posted 2 years ago

“A Harrowing tale, I came in to the stores of U.S Mobile with Nobel who helped me unlock my phones super stubborn singular access point. The phone is at the time of writing this a Samsung Galaxy J7 Crown. The call took an hour, but that was only because my phone was fighting harder than people rushing into walmart on pre-pandemic black friday. All is resolved now and I no longer need to pay Straight Talk 40 dollars for service I almost barely use. S/O Nobel he is very cool and actually isn't british!”

Helpful Report

Posted 2 years ago

“One of the phones on my account was stolen. After buying a replacement phone and ordering a Replacement SIM card from US Mobile, I called in to get the SIM card transferred and activated in the new phone. I worked with Nobel to get the replacement SIM card set up. He exceeded all my expectations and was very easy to work with! He explained what to expect at each step, was extremely patient and very through. Can't ask for anything more from a Customer Support agent. I have been very pleased with my US Mobile experience.”

Helpful Report

Posted 2 years ago

“Ammar is a wonderful person! Patient, kind hearted, fun and very smart. He made my day and earned usmobile 2 new customers.”

Helpful Report

Posted 2 years ago

“AYSHA was the absolute best service agent I have ever consulted. I have a new phone and was unable to receive calls. She immediately took control of my problem and within a few minutes my phone was working perfectly and also receiving texts. It is people like Aysha that make US Mobile the great company that they are ! I am one happy US Mobile customer !”

Helpful Report

Posted 2 years ago

“Aysha really helped us with getting us on the US Mobile, else I was dead ready to go to T-Mobile again, great customer service and that is the only reason why we are staying.”

Helpful Report

Posted 2 years ago

“I am very impressed. I called the US Mobile service number for a rather complex and troublesome issue (no fault of theirs.) I was almost immediately connected with a live human! I worked with a charming agent named Nobel, who was not only incredibly friendly and polite, but was very patient in walking me through the troubleshooting process, was able to solve all of my problems, had immediate answers to nearly all of my obscure questions, and was able to very quickly procure answers for the rest. This level of service has absolutely solidified my decision to leave T-Mobile.”

Helpful Report

Posted 2 years ago

“Customer support is one of the best out there. They give focused attention in every situation and always follow up with any situation that the customer does not deem resolved to complete satisfaction, no matter how minor the issue. This is very refreshing in a day and time when customer service for most companies is either non-existent or DIY. Living, breathing, well trained humans are easy to reach at US Mobile. Zeeshan recently successfully assisted me with a difficult situation related to issues with tracfone branded phone. He was thorough, patient, professional and courteous.”

Helpful Report

Posted 2 years ago

“I couldn't get into my phone to make a phone call. My support was amazing, patient, and very understanding. He helped me through so he could make the adjustments necessary so I could use my phone, with ease thank you. Great customer support”

Helpful Report

Posted 2 years ago

“Anum was so helpful on quickly fixing my issue with hotspot! She was knowledgeable and she had no problem hearing me, unlike other usmobile costumer service personnel. She helped me in past. Thank you Anum! 💜”

Helpful Report

Posted 2 years ago

“The BEST customer service and technical expertise I have ever experienced in my 40+ years of life. After speaking with over 10+ representatives at US Mobile, and multiple "case escalations" across 4 days, a short call with Rafia was able to resolve my issue. She is the best at what she does and has the patience, positive attitude, and confidence that can fix any complex issue. I hope I never have another issue but if I do, I'm definitely calling Rafia!! THANK YOU!!”

Helpful Report

Posted 2 years ago

“So happy to be back up and running so quickly!! He was very patient and got right to the issue.”

Helpful Report

Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews