Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

Questions

Metrics

1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utilita Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Shocking hold time. Just a poor neglectful company from start to finish and not to mention the ridiculous prices I’ve been paying for a 2 bedroom flat only me and my young daughter live in. Meant to be on the priority service but yet never a priority haha next joke! I would avoid this company at all costs. I’m planning to leave as soon as I can. Currently writing this while being on hold for over 1 hour and that’s me phoning them for a second time because of being hung up on and not sent to the proper department. I’ve had no communications from my gas meter for some time now and can’t see a thing on the app about my gas. they always send someone out to sort it and they tell me nothing can be done. Hate is a strong word for me but I absolutely hate this company. Cannot wait to leave them”

Helpful Report

Posted 2 years ago

“* ONLY GAVE 1 STAR CAUSE ZERO IS NOT AN OPTION* After the 2 hours wait on hold. Actually the call handler was very nice, very polite can’t fault them on a personal level, and tried to fix my problem however had no idea what they were doing, totally untrained. Complete waste of time. Had to argue to pay back a debt I didn’t owe, then they added what I’d already paid as a debit onto my next bill. So had to phone again 2hrs45mins on hold. Took the money off my bill thankfully BUT guess what put a 25% deduction off all my payments so I had to phone them again 90mins on hold they fixed it and reimbursed me aye but what’s next??!! Worst.”

Helpful Report

Posted 2 years ago

“We cut the gas off from our property but somehow utilita are billing me for £160 when i have already gave them 000.00 meter readings. My dad has Cancer and I'm receiving debt notifications on Sunday saying if not payed will take further action. They haven't even replied to my email with the meter readings which they asked me on the phone to send. This is causing me and my unwell dad super un needed amounts of stress. There call centre isnt even in the uK. ABSOLUTELY SHOCKING FRAUDULENT SERVICE, I WILL BE SWITCHING VERY SHORTLY AND ASKING FOR OMBUDSMANS DETAILS”

Helpful Report

Posted 2 years ago

“I have had a smart meter put in, downloaded the app. I am on pay as you go. I have been trying to top up for 4 hours. I am running out of gas and electricity. I have tried to top up ten times. I am currently on hold to speak to someone. This is ridiculous as soon as I can leave utilita I will. Don’t listen to what they tell you on the phone, especially if you are an older person”

Helpful Report

Posted 2 years ago

“I am waiting for 1 hour and 10 min, and is not answer the phone, my boss send me home because I am stai to much on the phone, this is redecules”

Utilita Energy 1 star review on 25th November 2022

Helpful Report

Posted 2 years ago

“Been wanting to change company for ages never aloud to .. all day on hold and having the hone cut off everythime.. electric runs out all the time and absolutely no help even with having a vulnerable Child!disgusting company”

Helpful Report

Posted 2 years ago

“Trustpilot Thanks! Your review counts. You reviewed Utilita Add photo Anthony 14 reviews GB Rated 1 out of 5 stars Again this thieving company strikes… Again this thieving company strikes again! Single mother of 6 and this company is trying to ruin Christmas! Yesterday the gas said it was 15 pounds in debt today its shot up to 40 ! Electricity was 20 so nearly 70 pounds just to tic it over!!! They did ring to try and solve the problem 2 days ago!!! Made me promise to delete my last review to cover up there last time they robbed the weekly budget!!! This is now playing with my mental health!!! I really can't cope with this amount of money this company steals in a week!!! I feel like giving up as its making me feel that I am failing as a parent!!! Putting us in to poverty before Christmas! I never felt so low in my life thanks to these lovely multi millionaires!!!!”

Utilita Energy 1 star review on 22nd November 2022

Helpful Report

Posted 2 years ago

“Constantly left off supply with vulnerable children as topping up 80 pound for both fuel every 5 days is simply unaffordable . Currently have opened investigation with ofgem and off gas supply the last 2 days yet again UTILITA YOU SHOULD BE ASHAMED . CANT LEAVE BECAUSE THEY ADDED 500 OF DEBT A YEAR AGO WHICH THEY ARE STILL TAKING 25 PERCENT ON MY TOP UPS”

Helpful Report

Posted 2 years ago

“Absolutely shocking the amount of money I am paying per month for my electricity. So far this month I have spent is £130, for a small one bed flat, with just me living there.. I’m switching to British Gas..”

Helpful Report

Posted 2 years ago

“Had to top up £110 in my first week in a new property tried to contact them got in a 90+ queue on live chat then got to 1st and didn't get an answer on the phone the automaton said my address is not on the system then I tried to email and it was blocked, ill be switching now, avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“Terrible not showing my usage again on the app the app is constantly down for maintenence but still never works waited an hr to speak to someone and gave up waiting to speak to someone”

Helpful Report

Posted 2 years ago

“Can never get through to Utilita. Once through you get attitude from customer servce adviser. I am topping up £30.00 every other day without using the gas central heating more than 2 hrs.. Suspected faulty meter told by adviser its only £30.00. Then asked ti speak to a msnager.... surprise the phone ges desd.. Switchef supplier straight away.”

Helpful Report

Posted 2 years ago

“1 start is too much for these imbeciles Calling me a liar for 6 months, yet gave meter readings and photographic evidence when i left a property of meters being in credit by £100 and still wont refund my money , if i was in debt to them id have the baliffs on my door. Avoid this company at all costs Check google reviews out for the true picture . You wont get anywhere with the energy ombudsman either as it seems they lie and colude with them and make things up .unbelievable it is. Wont get a refund either this is how they make money by scamming people sending erroneous bills then baliffs.”

Helpful Report

Posted 2 years ago

“App not working again. I cant see my cost or usage .sick of talking to utilia about this issue .”

Helpful Report

Posted 2 years ago

“Top ups dont even add the full amount to the meter when we don't have any debt. Live chat are useless, based in another country and have no knowledge of the job. They say there's no standing charge but have had credit vanish off the meter multiple times even when the boiler is off. Even after all this they still won't send anybody out to check and tell me to hire an electrician. Stay away, they deserve to go out of business”

Helpful Report

Posted 2 years ago

“They can't even be bothered to answer the phone”

Helpful Report

Posted 2 years ago

“I'm having awful problems with this energy company me and my daughters have got various illness and was left with no electricity and no heating for 24hour period. For me then to top up by 110 and then 50.00 was taken directly of this and it just doesn't change, some of the guys are un helpful and nasty and the odd one is okay now on top of my meter breaking at the end of the year and to then have my account stopped yet knowing it was thier problem and to then issue me with one letter saying I'm in a huge amount of debt but not bean authorised my meter was fixed.”

Helpful Report

Posted 2 years ago

“literally a joke. first they overcharge me, it takes them SIX MONTHS. to sort it. the phoned me on a weekly base to get me to sign up to direct debit, not before begging me for £250. once on direct debit I'm suddenly in debit of £400, what was the need to beg me for £250 i have spent actual days on the phone trying to get these numerous issues resolved. DO NOT USE UTILTA”

Helpful Report

Posted 2 years ago

“Soon has I can swap energy companies, im leaving this rip off company!!!!”

Helpful Report

Posted 2 years ago

“App never works,Amat meter never connects to monitor,always issues and expensive too!”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 615 reviews