Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible not showing my usage again on the app the app is constantly down for maintenence but still never works waited an hr to speak to someone and gave up waiting to speak to someone”

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Posted 2 years ago

“Can never get through to Utilita. Once through you get attitude from customer servce adviser. I am topping up £30.00 every other day without using the gas central heating more than 2 hrs.. Suspected faulty meter told by adviser its only £30.00. Then asked ti speak to a msnager.... surprise the phone ges desd.. Switchef supplier straight away.”

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Posted 2 years ago

“1 start is too much for these imbeciles Calling me a liar for 6 months, yet gave meter readings and photographic evidence when i left a property of meters being in credit by £100 and still wont refund my money , if i was in debt to them id have the baliffs on my door. Avoid this company at all costs Check google reviews out for the true picture . You wont get anywhere with the energy ombudsman either as it seems they lie and colude with them and make things up .unbelievable it is. Wont get a refund either this is how they make money by scamming people sending erroneous bills then baliffs.”

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Posted 2 years ago

“App not working again. I cant see my cost or usage .sick of talking to utilia about this issue .”

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Posted 2 years ago

“Top ups dont even add the full amount to the meter when we don't have any debt. Live chat are useless, based in another country and have no knowledge of the job. They say there's no standing charge but have had credit vanish off the meter multiple times even when the boiler is off. Even after all this they still won't send anybody out to check and tell me to hire an electrician. Stay away, they deserve to go out of business”

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Posted 2 years ago

“They can't even be bothered to answer the phone”

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Posted 2 years ago

“I'm having awful problems with this energy company me and my daughters have got various illness and was left with no electricity and no heating for 24hour period. For me then to top up by 110 and then 50.00 was taken directly of this and it just doesn't change, some of the guys are un helpful and nasty and the odd one is okay now on top of my meter breaking at the end of the year and to then have my account stopped yet knowing it was thier problem and to then issue me with one letter saying I'm in a huge amount of debt but not bean authorised my meter was fixed.”

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Posted 2 years ago

“literally a joke. first they overcharge me, it takes them SIX MONTHS. to sort it. the phoned me on a weekly base to get me to sign up to direct debit, not before begging me for £250. once on direct debit I'm suddenly in debit of £400, what was the need to beg me for £250 i have spent actual days on the phone trying to get these numerous issues resolved. DO NOT USE UTILTA”

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Posted 2 years ago

“Soon has I can swap energy companies, im leaving this rip off company!!!!”

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Posted 2 years ago

“App never works,Amat meter never connects to monitor,always issues and expensive too!”

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Posted 2 years ago

“Shambles of a company Has anyone managed to get through to these people on the phone? I left months ago. Their website wasn't working when I was expecting the final bill so couldn't pay it. They set up a payment plan which I can't afford with all the other ridiculously priced bills I have to pay. Paying utilita off for a bill I've never seen is not a priority. Cancelled the direct debit. Now they're writing constantly. Don't have hours to wait on the phone. 300 people waiting before me on live chat and they don't answer Facebook messenger 🙄. It's absolutely ridiculous, how do we get hold of an actual person. I've emailed again. Spoke to Ofgem, they said keep all the evidence that I've tried resolving any issues. If they don't respond after 8 weeks then I can start a complaint through Ofgem. Utilita actually owe me over £200 that I've paid them, it's left my bank account but is no where to be seen on the Utilita account. Wheres it gone? I was with Utilita less than a year and the entire time all they did is mess me about so I changed suppliers. They're pestering me for a final bill yet they owe ME money! Just found out that they never gave meter readings to my current supplier, only took 6 months to notify me of that too. I'm livid! Utilita installed smart meters but the gas meter was never online, not communicating with supplier, they knew about the issue and never resolved that either. Again spent hours trying to get that resolved over the phone and never got to speak to someone, so gave up. They don't respond to emails, Facebook chat or the live chat on their website. I give up, let ofgem deal with them. I'll be expecting to be compensated for the stress and inconvenience caused. May even bill Utilita by the hour for the hours I've spent and wasted trying to communicate with them. What a shambles”

Utilita Energy 1 star review on 4th November 2022

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Posted 2 years ago

“Utilita are absolutely disgraceful, nothing but over charging greedy scum.... This company will drive thousands of people 6foot under with there carry on!!! Absolutely AVOID them at all costs if you value your health and wellbeing... Shameful”

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Posted 2 years ago

“Terrible!!!! The customer service is a joke! After being cut off 6 times after being on hold for over a hour. To date I have spent 6 hours trying to resolve an issue. When you finally get through to someone they don't know what they are doing. Giving incorrect emails to send information. once sent they pretend they have not received. Issue never gets resolved as they try and give you previous tenants dept. The process is so exhausting you eventually give up. If the operative is thinking the issue is too hard to resolve they will just hang up! Do not touch with a barge pole. If I could give no stars I would. Just being cut off again after trying to explain the issue who obviously cant resolve issue.”

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Posted 2 years ago

“Disgraceful company. Always time consuming to speak with anybody in this company. Customer service disgusting. I got a reply in seconds as I put multiple questions regarding the gov payment on Facebook page. Because I done this they soon answered me. Was not made aware this was paid to me but I got this response below. I told Lauren to block me then. Had enough of this company Disgusting company just got a threat off Lauren In future please refrain from spamming us with multiple messages as the system can block you from doing so which will prevent us from being able to assist you on this platform. Thank You - Lauren”

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Posted 2 years ago

“I am still on going with this company I've sent them letters recorded del.emails phone call in this country and South Africa I've not paid any bill since March 22 when I moved in we are elderly in our 70s and hubby blind I'm disabled I got on to ofgen but they are leaning on Utilitas side.The letters I Sent confirming who I am they are saying royal mail never del.them!The letters i get are in The name of prev.tenant they've just Sent a bill forcz£5,500 and treating to fit a prepaid meter which neither of us could manage.The bill is in the previous tenant name.I don't know how I stand with that This company are criminals,crooks exploiters avoid there customer service is not and full of trained liars.”

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Posted 2 years ago

“Worst company ever from the start I got a smart meter tht don’t connect to my little device and I can’t see anything nothing gets done about it from months trying secound half of my top ups don’t show on my app which is another joke the 66 pound from government didn’t got added to my meter but they trying to say it did on the 4th October but then on the 6th October i top up 25 pound cz my electric was on zero and turn it self off but he still says I did got the 66 added to my account joke so I said you trying to tell me and make me stupid tht either 66 pound got used in a space of 2 days or tht with added my 25 iv topped up so the balance would be 91 then got used in a space of 10 days joke he said no no madam I’m no trying to said tht so I laughed tells me he can’t send anyone out to check and sort the issue with my meter and my smart device and I need to wait 5 days and it will get sorted god knows how tht will happen because I know for a fact I be back in that phone In 5 days going off my head again on someone tht has no clue what he’s doiin or how to resolve a problem and don’t speak English so you can’t understand what the f** his sayn raging”

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Posted 2 years ago

“Worst company to get though to! I waited on the chat for over 2 hours waiting for an advisor and never got an answer, every time I call the help number I get cut off after following the instructions over the phone! I have no gas supply and my house is too cold for my baby!!”

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Posted 2 years ago

“Charge me for the previous bill that doesn't belong to me. Been contacting them for over a month and they still haven't gotten it right.”

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Posted 2 years ago

“Don’t bother. So opted to go on pre payments meter’s over a year ago. Due to covid it couldn’t happen. Then before I know it had a bailiff with a locksmith trying to enter my home, luckily I was in. Hugely embarrassing having people in suits just turn up. You ring customer service nothing gets written down so you go round in circles. Avoid ! Absolutely appalling”

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Posted 2 years ago

“Had my pre payment card disabled because I refused to have a smartmeter fitted - what a petty & vindictive company. I received a flyer through the door saying an engineer would turn in 4 days to fit a new smartmeter & that I would need them to access the house. I work and am not able to move my shifts at short notice at their say so - with no mutually agreeable appointment. Today I topped my gas meter up with £50 & when I tried to upload it to the meter it would not accept it. I rang customer service to be told the card had been disabled because I had refused a smartmeter!!!! What a petty company - unable to make mutually agreeable appointments & then have the gall to act in a spiteful manner as retribution for not dancing to their tune !!! Take heed - find another supplier !!”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 605 reviews