Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problems started in 2019 when we bought a property that Utilita supplied to. Apparently the original supplier had gone bust and they took over. We had no idea who was supplying gas and electricity until we started receiving random bills addressed to the occupier. I tried to get this sorted but they would not entertain me as my name was not on the account. When I finally got the account put in my name I refused to pay for any usage prior to my first reading that I submitted to them. All previous bills were estimated and they didn't know the meter readings on the day that I moved in! Fast forward 12 months. I have been submitting readings monthly and clearing the bills monthly however, and despite knowing that the matter has been referred to the Ombudsman and despite offering to reduce the alleged balance owed to which I did not accept, last Monday 2 debt collectors from face2face turned up at my house along with someone from Utiltita. They wanted to install a pre payment meter. Not a chance!! I have never been in debt to any Utility company in the past 20 years of owning properties. The face2face field agent threatened to return in 3 days, drill the locks, kick the door in and gain entry. They have no legal right to even come to my house without an appointment let alone make threats. I have tried to switch suppliers but they block the move because of the alleged debt. Absolute disgraceful company. I have made an official complaint to face2face and am contemplating forwarding the video recording of their visit to the police. They cannot prove the debt and I wont pay it!!”

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Posted 3 years ago

“avoid this company. they lie to you.over charge you.make false payment demands bully you & harrass you”

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Posted 3 years ago

“We had trouble getting a Smart Meter installed by other well known Companies at our house so when Utilita installed one quite quickly we were pleased. All seemed to sail along fine for a couple of years and the 'compare prices' always came up with Utilita. To cut a long story short the wiring to the Smart Meter was not connected properly and we had a fire. An investigation was made and it took several months to get Utilita to find out it was the fault of whom they sent to install this meter. We were compensated by £50 which just covered a basic clean up of our 3 bedroom house and nothing more. It took me 6 months to replace items and get our house back to normal. Utilita does not put the customer first. As you can imagine I had to hold myself back in writing this review !”

Helpful Report

Posted 3 years ago

“Worst supplier. Can't change because they keep adding money on. Worst customer service. Waiting for hours to get spoken to only to be put through different lines. Expensive. Impossible to switch Do you yourself a favor and don't ever go on this supplier!”

Helpful Report

Posted 3 years ago

“Put money on meter on friday didnt show on the meter, waited till monday as they said they couldnt do anything as the department was closed ,phoned monday morning and the person i spoke to didnt really know what they where doing ,they put a block on my account and said they couldnt do anything till they traced where the money had went and why it hadnt went on my meter.my power died as they couldnt put the credit on that had been added on the friday and had to sit from 10:30am till 8:30 pm with no power and refused to put it back on till they traced where this money that didnt show on meter .they would have left us all night with no power and put me in the position where i had to ask someone for a loan of money as i dont get paid till halfway thru the week .left us in a house with no power having to light candles to see with no fire alarms as they run off the electric which is a health and safety risk. The guy that blocked our account put my own and my familys lives at risk in my eyes ,Even tho we had topped up our meter and they could see that we had but it hadnt went on to the meter .....the guy i spoke to deserves to be sacked for what he did”

Helpful Report

Posted 3 years ago

“Worst service ever. Massively over charge after promises of savings and go back on their payment deals resulting in harassment.”

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Posted 3 years ago

“Worst customer service I’ve EVER had. Trying to talk to the right human is impossible. They love putting you on hold for ages before cutting the phone off.”

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Posted 3 years ago

“Very expensive and has gone up recently alot. Can't get through on phone when needing support . Do not recommend”

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Posted 3 years ago

“Been on hold for 30 mins can't get electric stupid stupid way to post post for gas or electric”

Helpful Report

Posted 3 years ago

“Cannot use their portal as don’t have smart meter. Cannot access bills or even pay a bill unless I pay as a guest! Take forever to answer your call. Have to repeat actions over and over before you get a response. Curt and rude staff. I would NOT recommend this company.”

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Posted 3 years ago

“Very expensive doubled our Bill within days”

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Posted 3 years ago

“Not great at all, Changed to them last week and have been waiting for a new pre payment keys for gas and electric. Ha dgto call today as not received to be told that my connection has been cancelled!!!”

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Posted 3 years ago

“DO NOT USE THIS COMPANY!!! They cut off our electricity with no notification to say they were doing so. I have rung them over and over again to change my address and they take no notice. I now have paying guests in my holiday home with their food rotting in the freezer and no electricity. They said they would send out an engineer, the engineer has not turned up!! I have been on hold with them most of the day. PLEASE AVOID THIS COMPANY!!”

Helpful Report

Posted 3 years ago

“Bad customer service, you will be waiting long hours until someone answered you then you will found out that he is not the right person, very poor bad and worst customer service”

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Posted 3 years ago

“Conned into a contract..lied about pay as you go..I expressed I didn't want that..said I'd be direct debit.but its still PAY AS YOU GO! Rep also failed to say prices going up next month..when I phoned them to cancel she said rep wouldn't be aware of that! Bo@@ocks! Wont let me cancel cos it's over cooling off period..I tried to phone them a week ago to cancel..well I ain't doing it.and I'm paying no exit fee.im going British gas price fixed for 2 years.there door to door sales are bullish..and down right intimidating..dont even talk to them! Slam door in face..”

Helpful Report

Posted 3 years ago

“My uncle who is not on line has just told me when NPOWER finished he joined you. Now his bills have increased 100%. He is a disabled pensioner and hardly uses energy in his tiny bungalow as he is frightened to. He has been paying you £80 each month for the summer months on a smart meter too. It's only been reading 3p an hour!!! What on earth is going on. He paid approximately £40 a month with NPOWER up until Christmas 2020. I will contact his family asap as this is very disturbing. Cheers Mr S Smith”

Helpful Report

Posted 3 years ago

“Absolutely disgusting I signed my brother-inlaw up through the app and never received our vouchers they said itss because he received a phone call andd not the app this is twice its happened Rob dogs I'll not be signing anyone else up to this company”

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Posted 3 years ago

“I haven't signed up with them but they send me daily automated voicemails (DAILY) as they are blocked. Can't get rid of them as the only way would be to agree to their service. Absolute nightmare!”

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Posted 3 years ago

“Why are fake four and five star reviews allowed on the site? The help and advice services seem frightened to challenge the suppliers also. The customers are left to deal with issues alone - often complicated ones, over many years.”

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Posted 3 years ago

“1 Star is too generous. This company has been the bane of my existence since BEFORE I moved in. Before moving I attempted to change from Utilita to Octopus. Octopus said they couldn't as I didn't have the correct meter. Utilita then told me I had to be with them for a month before I could change my meter to a credit meter. I have been here over a year. They also did not notify me of winter saver-knowing I am disabled. I was ignored when questioning. And if they did "answer," my questions, they would always avoid the actual question. They never ever gave me an actual answer. Always misread or misinterpreted on purpose. They are expensive as well. They even cut my energy supply off without warnings I was low. When I reinstated it (thankfully I had 4G on my phone) about 20 minutes later, the dog *** app they have sent me 3 notifications. They were a week late. Their app also has been crashing lately. Can't even pay easily. I don't have a key or a card like most prepays-so a no to the post office as a disabled person. This company has messed me around for too long. I am at breaking point with them. I seriously, seriously urge you not to join this company. I PROMISE the 4-5 star reviews are from bots made by the company to try and boost the reality. (Companies are well known to do this btw) I cannot stress this enough as a vulnerable person too. If you are in any way disabled, struggle with mental health, physical health, money etc. DO NOT JOIN. And if you are moving somewhere that has them in place, you must try your hardest to facilitate a switch before they trap you. Just like they did my neighbour. He was overcharged constantly and kept trying to leave, even his current supplier said they couldn't do what they did. And he was not allowed to leave for over a year, had to get charity representatives involved to force them to let him leave. I know this will happen for me next too. Please do not join. They are awful, evil, selfish, cunning and down right spiteful. Please listen to me.”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 605 reviews