Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company in the world. I will be contacting ombudsman. This company will lie to you and take your money. Don’t trust them”

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Posted 3 years ago

“Wouldn’t even give you 1 star! Signed up in April this year, tried to book meter install on the App to no avail several times,have had no response whatsoever to messages left supposedly to be answered within 5 days,can’t get through on phone at all! Just so frustrating as I am on pre payment meters of which one is now displaying battery! I switched to Utilita from People’s Energy because they were useless and look what’s happened to them!”

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Posted 3 years ago

“They don't deserve for any star, absolutely rubbish service provider”

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Posted 3 years ago

“I would mark this as 0 stars if I could for their absolutely shocking catalogue of errors. Utilita took over our account in Jan 2019 and we left them in Nov 2019. The bills we have are a complete mess - a mixture of customer and estimated readings on the same bill (how? When you submit readings you have to do it for both rates?!), incorrect recording of Direct Debits taken; very confusing pricing information. Then discovered they were still taking a monthly DD 6 months after we had left. They paid some but not all of this back in April 2020. Then in July 2020 our current supplier (Bulb) put our DD up massively. Turned out that months AFTER we had stopped being a Utilita customer, Utilita had 'disputed' our closing readings (which had months before been accepted) and unbeknown to us, submitted new, completely FALSE readings to Bulb, making it look as though the original readings were much lower and therefore we needed to pay for thousand of units....which we had already paid for while with Utilita. It has taken me weeks to sort out and recalculate where we should be and what Utilita owe us - several hundred pounds. I submitted my comprehensive complaints letter to them on 16/09/2021. I had to chase twice before receiving a phone call on 30/09/2021. In that call I had to go over much of the complaint already detailed in the letter - it was as though the person had not read the letter AND then follow up sending more info including resending things from the letter to convince Utilita with clear evidence that they are clearly in the wrong. The customer service rep said he would call me back at 10am the following day - 01/10/2021 - once he had investigated further (having tried to fob me off that the changed meter readings were correct when they are not - I have a photo from 01/11/2019 showing we had already used far in excess of what they are trying to say we had used on 13/11/2019 at the end of our contract). To date (it is now 19/10/2021) and I am still waiting for that call. I have chased 5 times and the only thing I have had is an automated text which can't be replied to asking for the information I have already sent. It is beyond a joke how poorly this has been handled at every conceivable step of the way and I find it very hard to see that this is not just a catalogue of errors but instead fraudulent & negligent behaviour on behalf of Utilita. Had I not spent countless hours of my own time on this - for which I do expect to be properly reimbursed - Utilita would be keeping hundreds of pounds of my money AND caused us to overpay for electricity already covered with them to our current supplier. As I am getting NOTHING back from Utilita despite the seriousness of the complaints levelled, I will be contacting the Ombudsman, Which, MSE and anywhere else I can expose this shocking behaviour. The complaint ref should anyone at Utilita actually deign to look at this is 159020249. I won't be holding my breath though....”

Helpful Report

Posted 3 years ago

“Gas smart meter not worked from day one.Tried umpteen times to speak to an advisor,always put on hold and hung up after 30mins,fuming.Only joined the company on 6th Sept.Biggest mistake I ever made.To call them cowboys would be a disservice to cowboys.How do these liars get away with it.I was told my W.H.D was safe when I was being induced to join.Something tells me that wont be coming to me this year And yes...two weeks after joining company on pre payment I was sent a bill for £20 and then reminders and final demand !!!.If any one joins this thriving useless money grabbing mob they must be crazy.I was.”

Helpful Report

Posted 3 years ago

“Sent through bills threatening bailiffs to "new occupier" after I've lived here over a year. 45 minutes waiting on the phone to be passed through three people (waiting for a further 10 minutes on hold each time), cutting me off as I'm saying "please don't put me on hold". They eventually just hung up on me. Live Chat said "no advisors available, try again later." I see they're being investigated by Ofgem and before that were fined £500k. Absolutely fraudulent outfit that should be closed down and the directors charged.”

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Posted 3 years ago

“Been with them a month! Paid my bill and they say they haven't recieved the £115 that I've paid. Can't get through on the phone and they never respond to my emails. Won't be paying another penny until that money is found!”

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Posted 3 years ago

“A year since i moved to a property with a Utilita smart meter.Firstly 2 and a half times cost of BG at my previous property.Used the app at the start and loaded up the account.The money went into 2 different Utilita accounts and no credit for my cash.Used the phone line and finally got energy which showed a different Utilita account name.Unable to trace where my £200 went despite sending bank copies and using the app via Utilita themselves.This company is ripping off its customers and if the customer service is anything to go by they must be treating their staff just as bad.”

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Posted 3 years ago

“Absolutely diabolical service avoid this company at all costs, ive just had a £173.00 bill from this company for my business premises, I Normally pay £73.00 a month. I've sent meter readings in every month,with out fail, now to be told I owe them an extra £100, I only work 4 days a week in a little lockup shop, their customer service is useless, the guy on the other end of the phone, was very rude, and totally incompetent, no help at all. Im so glad I'm out of contract with them now, and definitely moving company, there service is abysmal. 😡 they don't even deserve 1 star tbh.”

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Posted 3 years ago

“Had to go to a doctor's appointment but cancelled it to waiting for a meter install, didn't show up and I waited in all day!”

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Posted 3 years ago

“My bills doubled over night not what I was promised now im really struggling everyday and they just don't care STAY CLEAR BE WARNED MISERY AWAITS ANYONE WHO DEALS WITH THESE”

Utilita Energy 1 star review on 11th October 2021

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Posted 3 years ago

“Problems started in 2019 when we bought a property that Utilita supplied to. Apparently the original supplier had gone bust and they took over. We had no idea who was supplying gas and electricity until we started receiving random bills addressed to the occupier. I tried to get this sorted but they would not entertain me as my name was not on the account. When I finally got the account put in my name I refused to pay for any usage prior to my first reading that I submitted to them. All previous bills were estimated and they didn't know the meter readings on the day that I moved in! Fast forward 12 months. I have been submitting readings monthly and clearing the bills monthly however, and despite knowing that the matter has been referred to the Ombudsman and despite offering to reduce the alleged balance owed to which I did not accept, last Monday 2 debt collectors from face2face turned up at my house along with someone from Utiltita. They wanted to install a pre payment meter. Not a chance!! I have never been in debt to any Utility company in the past 20 years of owning properties. The face2face field agent threatened to return in 3 days, drill the locks, kick the door in and gain entry. They have no legal right to even come to my house without an appointment let alone make threats. I have tried to switch suppliers but they block the move because of the alleged debt. Absolute disgraceful company. I have made an official complaint to face2face and am contemplating forwarding the video recording of their visit to the police. They cannot prove the debt and I wont pay it!!”

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Posted 3 years ago

“avoid this company. they lie to you.over charge you.make false payment demands bully you & harrass you”

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Posted 3 years ago

“We had trouble getting a Smart Meter installed by other well known Companies at our house so when Utilita installed one quite quickly we were pleased. All seemed to sail along fine for a couple of years and the 'compare prices' always came up with Utilita. To cut a long story short the wiring to the Smart Meter was not connected properly and we had a fire. An investigation was made and it took several months to get Utilita to find out it was the fault of whom they sent to install this meter. We were compensated by £50 which just covered a basic clean up of our 3 bedroom house and nothing more. It took me 6 months to replace items and get our house back to normal. Utilita does not put the customer first. As you can imagine I had to hold myself back in writing this review !”

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Posted 3 years ago

“Worst supplier. Can't change because they keep adding money on. Worst customer service. Waiting for hours to get spoken to only to be put through different lines. Expensive. Impossible to switch Do you yourself a favor and don't ever go on this supplier!”

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Posted 3 years ago

“Put money on meter on friday didnt show on the meter, waited till monday as they said they couldnt do anything as the department was closed ,phoned monday morning and the person i spoke to didnt really know what they where doing ,they put a block on my account and said they couldnt do anything till they traced where the money had went and why it hadnt went on my meter.my power died as they couldnt put the credit on that had been added on the friday and had to sit from 10:30am till 8:30 pm with no power and refused to put it back on till they traced where this money that didnt show on meter .they would have left us all night with no power and put me in the position where i had to ask someone for a loan of money as i dont get paid till halfway thru the week .left us in a house with no power having to light candles to see with no fire alarms as they run off the electric which is a health and safety risk. The guy that blocked our account put my own and my familys lives at risk in my eyes ,Even tho we had topped up our meter and they could see that we had but it hadnt went on to the meter .....the guy i spoke to deserves to be sacked for what he did”

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Posted 3 years ago

“Worst service ever. Massively over charge after promises of savings and go back on their payment deals resulting in harassment.”

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Posted 3 years ago

“Worst customer service I’ve EVER had. Trying to talk to the right human is impossible. They love putting you on hold for ages before cutting the phone off.”

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Posted 3 years ago

“Very expensive and has gone up recently alot. Can't get through on phone when needing support . Do not recommend”

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Posted 3 years ago

“Been on hold for 30 mins can't get electric stupid stupid way to post post for gas or electric”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 615 reviews