Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shameless liars, they are!! Not surprised by the horrible reviews. I give them zero star. On Saturday and Sunday, their App said it was down for maintenance. When I was able to login in finally yesterday afternoon, my gas usage had shot up to £11 plus for Saturday an £10 for Sunday!!! Mind you I don't have a gas cooker and I wasn't home the entire time. I was checking the app while at work. Upon return I confirmed I had not left anything running. Their system blocked my calls with various excuses one of which was that I wasn't in their records. As I a type my email has not responded to. Finally today, I got through to a live chat advisor who was busy gaslighting me that I might have used and did I have the heating on and such nonsense. He stalled for time so that I could give up ... claiming he was waiting for someone more knowledgeable to tell them how my usage shot up by 600% on Saturday and on Sunday. In the end he run out of excuses and they said I contact my landlord to see if he used it. Today it is normal usage and I am in. So basically they are saying my landlord let himself in while I was away and spent the gas on heating and hot water and welding and God knows what else ... Liars, liars liars. Very poor liars if you manage to get through to them that is. Avoid!!! It's a scam.”

Utilita Energy 1 star review on 8th February 2022

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Posted 2 years ago

“Awful company by far the worst I've experienced. Customer service non existent and on the rare occasion I have actually managed to speak with someone they have been unhelpful and rude avoid at all costs.”

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Posted 2 years ago

“WORST COMPANY I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE! Over two years back and forth with the worst customer service I have ever experienced!!!! Took them to the ombudsman won my case and still have not had all my money back!!!! Was charged insane bills some double and triple what my bills now with a smart reading!!! I had someone from their company put in a one month gas reading of over a £1000. I work full time and I am never in the house! Even now with increased prices my gas is less than £50 a month. I still have not received this back!!!! AVOID AT ALL COSTS.”

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Posted 2 years ago

“DO NOT EVER CONTEMPLATE HAVING ENERGY WITB UTILITA!!! THEY ARE AWFUL!! ALL THEY CARE FOR IS £££ THEY DO NOT GIVE YOU YOUR HOME WARM DISCOUNT THEY ALSO TAKE MONEY FOR YOUR BANK ACCOUNT WITHOUT YOUR CONSENT!!! AVOID AVOID AVOID AT ALL COST PLEASE DO NOT RELY ON THIS”

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Posted 2 years ago

“Tops ups never go on and when they do the supply switches off again and again so I’m constantly having to restore supply. I’m currently sitting here with no heating after putting 40 pounds on. Can’t get through to anyone. Sick sick sick of this company!!”

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Posted 2 years ago

“Awful service. Do not use these. Electric bill is over £120 a week on a smart metre. Engineer came out and fitted the smart metre didn’t show us how to use it and it don’t even work. The app is awful aswell never works. You can’t get through to them on the phone and when you do the call centres are not even in the uk.”

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Posted 2 years ago

“Absalutly appauling company to be with, i just had my smart meters installed a few days ago, after being forgotten about then had to wait till mid day the next day for them to wirelessly commission them, im skint till pay day and need help from them but when i reqest a live adviser no one is available, does anyone actually work hear, im ragging, i have young kids that need heat, light and food n no1 gives a dam”

Helpful Report

Posted 2 years ago

“Rip off rubbish company, spending £80 per week sometimes more just for electricity. Been told numerous times I have a faulty meter so had an engineer sent out to replace it... Was it replaced no!! Left over a month without hot water and heating (over Xmas when temperatures dropped) Compensated £30 for 3 no show appointments and guess what it was gone within 2 days!! Topped up £20 into positive credit yesterday, was out all day and come back to my emergency credit needing to be accepted. WOULDN'T ADVISE ANYONE TO JOIN THIS ROBBING COMPANY THEY HAVE NO SYMPATHY AND CUSTOMER SERVICE IS NON EXISTENT”

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Posted 2 years ago

“I wish I could leave a 0 review for this company! No one answers the phones and when they do you get cut off, no one to chat to online always busy. Left without gas for over three days with two young children faulty machine and no one to get in contact with!! DO NOT GO WITH THIS COMPANY”

Helpful Report

Posted 2 years ago

“The pricing is astronomical. I have to plough money into my preoayment meter hand over fist. They have refused to address this when I made a complaint about their shocking prices. They make it dufficult to speak to a person and when you do Ive had the phone put down on me and the staff often dont appear to be competent. The meter and freedom unit are hard to understand and use. I am determined ti switch from them or I will end up bankrupt”

Utilita Energy 1 star review on 25th January 2022

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Posted 2 years ago

“Awful company! Paying £200 a month for a 1 bedroom flat, has financial difficulties because of this and when I was off supply and unable to top up they refused to help leaving myself and 2 young children without electric”

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Posted 2 years ago

“Terrible company constant lies”

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Posted 3 years ago

“DO NOT THIS COMPANY FOR YOUR SUPPLIER!! THEY NOT ONLY TAKE MONEY FROM YOUR BANK WITHOUT YOUR KNOWLEDGE THEY ALSO KEEP THE GOVERNMENTS WARM HOME DISCOUNT FOR THEMSELEVES!! IM SINGLE PARENT OF 2 ONE WHOM IS A VULNERABLE IN 5 YEARS SINCE BEING UTILITA THEY HAVE NEVER GAVE ME MY HOME WARM DISCOUNT!!! ABSOLUTELY APPAULING SERVICE DO NOT EVER CONTEMPLATE JOINING THESE LYING GREEDY GOOD FOR NOTIHING COMPANY”

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Posted 3 years ago

“My smart meters ain't so smart. Infact they do not even work. I have had 6 engineer visits so far and still no working meters. They have placed both on engineer mode which means I will get a bill even though I have topped my cards up. Now they have issed a bill based on estimates because they cannot even get a meter reading from their own meters. Called today and they cannot send an engineer out AGAIN because my account is now with the revenue protection team? I can't even pay them! I have logged a complaint and done a complete GDRP request which I have received which details all the visits, notes, complaints and still nothing. I dont have 58 minutes everyday to sit on hold to get no further forward. My anxiety and depression is through the roof with the uncertainty. AVOID AT ALL COSTS!”

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Posted 3 years ago

“Rubbish and the biggest con artist ever how can a 3 bedroom house spend less than a 1 bedroom cause am in a 1 bedroom and spend way to much plus your meter sends false readings this is poor service I've been on the phone for 20 min waiting for someone to answer”

Utilita Energy 1 star review on 11th January 2022

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Posted 3 years ago

“No heating for 7 days due to fault with meter customer service shocking hours spent pn phone get cut off . When you do get through to arrange an engineer to come out , no show or a call to tell us what going on or why engineer hasn't arranged appointment. So process starts again but this time they tell us they will phone back hours later no call then they are closed , eventually they call back tell us engineer will be here within three hours guess what no show !! Still no heating shocking customer service !!”

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Posted 3 years ago

“I have now been on the phone 35 minutes to find out my gas bill amount. App not working absolutely disgusting service”

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Posted 3 years ago

“We are pensioners and disabled, have been left with no power or heating for 3 days by Utilita and no sign of anyone coming to fix the old and broken 1st generation smart meter or replace it with a more up to date and reliable one. Service is disgraceful and we are on their priority service register so God help anyone who isn't if this is their priority service.”

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Posted 3 years ago

“I have had no gas all over Christmas card stopped working called and called tried on line web site over and over on phone for hours even emergency number hours never got to a agent company should be prosecuted to the fall exstent of the law”

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Posted 3 years ago

“My daughter has been refused help when in need , struggling financially, has a poorly 2 year old and no help given”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 615 reviews