50five UK Ltd Reviews

Name: 50five UK Ltd
Address: Unit 3B Broom Business Park, Bridge Way, Chesterfield
Rating: 3.24

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

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Metrics

3.2

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“APALLINGLY BAD SERVICE, WORST EXPERIENCE OF ANY COMPANY IN MY WHOLE LIFE. My water was too hot on a system you installed less than 6 months ago, scalding it was. an electrician came and swapped my cylinder thermostat with an old broken one from his van over 5 weeks ago YES!! ALMOST 6 WEEKS NOW and despite calling your company almost every day since, it has still not been replaced, and you promised to ring me back around 30 times yet actually rang me only a few timrs over the last 6 weeks giving me no option but tu use my immersion heater, which is a lot more costly, not good enough by a long chalk. I have never ever in all of my 65 years had such apalling service from any company ever. The irony is that calley heating services got the replacement cylinder thermostat sent to my address, so it is just sitting there waiting for an electrician to come and fit it.”

Helpful Report

Posted 7 years ago

“Under no circumstances use this cowboy company. My mother is elderly and sick and has 24 hour care. The company knew this and yet she was left with no heating or hot water and leaks in pipework. After many calls and being ignored completely I am sick of this company and called out British Gas in the end to check everything. They found the work was unsafe. Still I have had no response from Valley Heating its an utter shambles. I'm glad to be rid of them. I've called them out for leaks on 6 occasions and it took BG to fix all their mistakes and still VHS will not pay for this work or accept responsibility. I can't understand why they are getting government money and should be put out of business immediately.”

Helpful Report

Posted 7 years ago

“Poor communication, unreliable appointments, wasn't given the manual control I asked for.”

Helpful Report

Posted 7 years ago

“Very poor service comparable to a cowboy company. Communications and follow up is extremely poor with little or no conflicts resolution. I would not recommend any dealings with this company.”

Helpful Report

Posted 7 years ago

“First appointment no show and NO phone call, when I phoned to ask where engineers were at 11.15am was told he was sick and whole office ill and no time to call me to advise even though I was the only installation they had to cancel that day. Illness happens but NO excuse not to advise me - I had taken day off work! New appointment over a week later. All girl kept saying was I do apologise and didn't seem to get that someone should have made the effort to call me. Over a week later engineers fitted new boiler, they were on time , polite and clean. When they left discovered heating wouldn't turn off, had to manually turn boiler off for heating to go off. Complete debacle what happened next! Too much to put in a review, I will be sending a complaint to the head of excellence - judging by reviews on here there is no excellence!! I have no complaint with engineers even though they forgot to take out a simple wire which lets controls speak to boiler. Its the office staff in the operations department, they don't have any understanding of boilers and only seem to be trained to say "I do apologise". I was left to continually phone the company - no one got back to me from the office. The problems were finally resolved by lovely engineer called Richard calling me and he sorted out an electrician and had a great customer service focus!! The girls in the office need better training, on simple boiler and control operations, (I seem to know more about these then them) communication and need to be more focused and seem interested in the customers. Its nearly a month since all this went on and no still one has bothered to ring from the office and ask if my problem was resolved - funny thing was the lovely engineer Richard rang and inquired. Shame on whoever runs this company - do you not look at your reviews? - do you not care? - please feel free to contact me and enquire about my experience and how you can improve!!!”

Helpful Report

Posted 7 years ago

“I had a new boiler & some adaptation to the gate get system installed nearly two years ago. Part of the team who installed were great the othertwo aere sloppy dix a poor incomplete job. Took many photos e calls & much discussion to get job finished with me doing the final buts like repairs to plaster etc. Servicing has been appalling...no one notifies you when it's due, it's practically impossible to get someone to answer the phone in that department...when you do get through they don't give you a ticket e but say they will get back to you. When you do get a time they don't show or both for let you know they're not coming wen you complain they are not bothered and don't even seem surprised nor do they seem able to arrange a other fime! I can't wait for my service contract to finish with them. Will NEVER use them again!!”

Helpful Report

Posted 7 years ago

“Our overall experience of Valley heating Services has been good albeit after a few hiccups. On the appointed day a dynamic young team drove down from Sheffield to our home in Wales. Ours was a challenging task as we are on three floors and they had to work on scaffolding to insert the flue. It was Jason, Sean and Stephanie. When they arrived they hit the ground running and worked solidly without a real break until the boiler was installed and up and running. We kept them readily supplied with tea; coffee, biscuits, sandwiches and cakes. They ate on the hoof and worked for seven hours. They protected our wooden floors with a special floor covering and cleaned up after themselves with a vacuum cleaner before they left. At the end of the installation they were exhausted but one of the pipes sprung a leak. Jason found the leak and repaired it. They left us with a neatly installed boiler in full working order with the minimum of disruption. Obviously there's always going to be some level of disruption and mess. Installing a new boiler is always a major event. So it's a good idea to prepare as well you can for the engineers. Well done Jason and the Argonauts! You did a great job. Lack of communication at Valley heating was extremely frustrating at first but as time went on they got better. The electrician arrived a week later and wired the thermostat in. Our latest challenge is trying to set the correct time on the SALUS thermostat. If you have problems go to the SALUS tech help desk and they will talk you through it over the phone. There is also a video workshop by Bardsley plumbers on YouTube. Bonne Chance!!”

Helpful Report

Posted 7 years ago

“Mrs S Berrett 9 Herons KT13 0PL THIS IS WHAT IS NEEDED quote from company nearby i've been waiting since October for you I getting tired of excuses To drain down the existing central heating system including any tanks, cylinders and redundant pipe work if applicable. We have made an allowance to have the old boiler flue removed and disposed of by an asbestos specialist. To clear all debris and remove any waste materials from site. • To supply and install a new Worcester Bosch Greenstar 30 Ri Regular condensing boiler. The warranty will be in place for 7 years to 2024. • To position the new boiler at high level in the garage on the side wall, flue to the rear. Condensate drain to extend internally via a Grundfos Conlift pump and run through the utility room and then externally for the final section to terminate to the gulley under the utility room window. • To fit a Worcester Bosch magnetic system filter. This will protect the boiler and system long term from the effects of sludge damage and will allow the warranty to be extended to 8 years warranty till 2025. • To carry out electrical works to electrically cross bond the incoming gas and water services to the property to current standards. • To fit new controls including a Grundfos UPS2 25/80 pump, pump valves, two Honeywell zone valves, Honeywell RF room thermostat, Danfoss RF cylinder thermostat, Honeywell frost thermostat, Honeywell ST programmer, Honeywell wiring centre and a Honeywell automatic bypass valve. • To fit a new hot water cylinder of size 1200mm x 450mm complete with a new immersion heater and shower flange. To extend a 22mm common cold feed & vent from the header tank and connect to the cylinder return in the airing cupboard. To fit a 3 bar PRV to the boiler flow pipe in the garage. • To fit new Honeywell thermostatic and lockshield radiator valves throughout the property except the hallway radiator which will be fitted with manual valves to comply with current Building Regulations. • To extend a new 28mm gas supply from the meter and run under the metal beam across the garage to the position of the new boiler. • To carry out a hot flush, with Sentinel X800 Jetflo cleaner and X100 inhibitor to the complete heating system. • On completion thoroughly commission the heating system in full accordance with the manufacturer’s instructions, completing the Benchmark Installation Commissioning and Service Record Log Book, which includes cleansing the system with Sentinel restorer and finally adding Sentinel Protector, which together with all the manufacturers’ literature will be handed to you for safe keeping and future reference, including issuing a Gas Safety Certificate. • To register the new boiler for an 8 year warranty including all parts and labour till 2025. (the boiler will require servicing annually by INSTALLATION company to validate). • The job would take approximately 6 days to complete. • A new boiler could save you up to £340.00 per year on your gas bill. • We are offering an extended warranty as a Worcester Accredited Installer free of charge that could save you around £1,440 on breakdown costs.”

Helpful Report

Posted 7 years ago

“All did a very good job and had to change the date of the install but when they advised it was becouse some one did not have any heating that nade me think that could Have been me or some one with a baby and all credit to you all for thinking of you customers !!!!”

Helpful Report

Posted 7 years ago

“Terrible service. Not even had the new boiler 24 hours and it's leaking causing damage to my kitchen ceiling. Also the plumbers who fitted the boiler walked on my cream bedroom carpet with there dirty boots on without any consideration for my personal belongings. Made a hole in my daughters bedroom wall and filled it back in with filler without saying anything to me. Please read the reviews on Google regarding this company. I unfortunately only did this after they took my money. The reviews are terrible which speaks volumes about this company. I shall be taking legal action for the damage and just awful service I was provided with”

Helpful Report

Posted 7 years ago

“I had my old back boiler system upgraded to a combi boiler by VHS. I really can't praise them enough, the pre installation survey was carried out very professionally, with all my questions and concerns being dealt with satisfactorily. Prior to installation, the communication was first class, I knew exactly what was happening at all times. The installation was a fair sized job, which I was apprehensive about, but it went very smoothly, and everything was cleaned up afterwards by two really lovely men, and all I had to do was put the carpet back down. I would be happy to recommend this company to anyone.”

Helpful Report

Posted 7 years ago

“Excellent service, very happy with boiler. Workmen were very polite, clean & tidy! A++++++”

Helpful Report

Posted 7 years ago

“I found the installers very quick and obliging. The new boiler installed is excellent and I would recommend this company to anyone.”

Helpful Report

Posted 7 years ago

“I found the installers very quick and obliging. The new boiler installed is excellent and I would recommend this company to anyone.”

Helpful Report

Posted 7 years ago

“Bills are higher than than old boiler was, thought a more updated model would be more economical !”

Helpful Report

Posted 7 years ago

“We had the Valiant boiler installation this time three years ago, the installation was proffesional and swift. However the after sales service is beyond very poor but we thought we would use the company that carried out the installation for any required repairs and the annual services to ensure we do not lose the ten year parts and labour warranty. Nothing but problems with the aftersales service since it has been fitted, to top it all we had booked an engineer to attend this afternoon to carry out its third annual service and a fault on the portable thermostat that talks to the boiler ( we had contacted the office and reported this some three weeks ago ). The engineer did not turn up and on us contacting the office to find out what's happening we were told that the engineer might not turn up as they are busy. Don't you think it would be good to have a phone call seeing as we stayed in from 12 noon on the day ( we both work full time ) This company really need to look at the customer service”

Helpful Report

Posted 7 years ago

“They installed the excellent Valliant boiler which has operated trouble free for the last 2 years.”

Helpful Report

Posted 7 years ago

“I received a very poor service. All in all in took the best part of 6 months for your company to fit my new boiler despite me having no heating and during a cold winter period.I had a small baby suffering with pneumonia at the time. When you eventually rolled up to install the boiler it was not commisioned by you installers and they told me to ring my landlord and get him to "sort it". I doubt I will receive any feedback from my comments but it would be most welcome.”

Helpful Report

Posted 7 years ago

“Engineers sent from Sheffield down to Somerset after local engineer was turned down by valley for work as he said the work would take 2 days. Guess what he was right. Engineers arrived after leaving at 5 in the morning. Arrived at 10.30. Left at 7 p.m. Rushed to get boiler in, which wasn't their fault. Somebody local should have been employed. No thermostat or remote controls were supplied or fitted leaving us to manually operate boiler. Had to complain. After no response had to text a director. Thermostat and remote controls sent in post with no covering letter. Diesel spilt in kitchen resulting in whole house stinking of diesel for months despite scrubbing. Still no thermostat or controls. Valley have contacted local sparky who has visited and said a wrong valve has been fitted. He is still trying to get an answer from Valley Heating as to what to do they don't bother getting back to him. So he can fit thermostat and controls. Meanwhile coming up 2 months on we still have no controls. A company that has grabbed a government contract with no method of executing said contract. A greedy company, with no regard for customers or staff”

Helpful Report

Posted 7 years ago

“New. Boiler 29/11/2016.Freindly engineer,neat work,,but apparently not correct coding ,so would not reach reasonable heating temp ,had to call Vallaint engineer to rectify,took 30 seconds with knowledge.”

Helpful Report

Posted 7 years ago

50five UK Ltd is rated 3.2 based on 168 reviews