VaxUK Reviews

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

Company Reviews

Questions

Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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How does VaxUK deliver?

Helpful Report

(15 hours ago)

VaxUK delivers items by Courier.

Helpful Report

(15 hours ago)

50.00%

Industry Average

“ I clicked the Yodel link which showed it had been dispatched to my local store which was in Accrington!!! I contacted Yodel again to be told they couldn’t help me and i would have to contact the sender, the parcel was signed for at the Accrington adress on the 12th (signed for a parcel which was not addressed to them and was not in their name) So i spoke to a vax support agent called Neal on the phone after a 30 minute wait on hold! He easily updated the post code and assured me that my paid for products of £300 would be posted out to me and they would deal with the delivery error. ”

- Anonymous

“ I placed an order but on discovering the delivery was going to be a week (something that was not made clear on purchase!!!) I tried to immediately cancel unfortunately after spending 10 minutes going round their website in circles I finally found a number on PayPal instead. ”

- Conroy

“ Expected delivery today....I could have had next day delivery but chose a week later due to work commitments. No processing info or tracking info sent from vax so, I contacted them today only to be told it won't be arriving! Poor customer service if they can't even supply this information without being prompted by the customer. Now I've to wait and see if it arrives tomorrow. We will see. ”

- Karen

VaxUK Reviews

Delivery - Average