VaxUK Reviews

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

Company Reviews

Questions

Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does VaxUK resolve customer queries?

Helpful Report

(15 hours ago)

Greater than 43% of reviewers feedback is VaxUK takes over a week to resolve customer queries.

Helpful Report

(15 hours ago)

75.00%

Industry Average

“ I'm shocked to see so many negative reviews on here, Vax has been far and away the best customer service I have ever experiences across the 2 products that I have owned. I will never buy elsewhere if I can avoid it. For reference, I own a vax standup vaccum and the spot wash duo pro. ”

- ""

“ Excellent customer service rang on a Monday vax picked up Tuesday repaired and back to me Friday from customer service girl Natalie to technician Arek Muzyka great service than you ”

- Anonymous

“ I have always found customer service staff very polite and helpful. ”

- Mark Smith

VaxUK Reviews

Customer Service - Good