Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always have fast and efficient service from Very. Can usually receive my items within 2-3 days.”

Helpful Report

Posted 5 years ago

“Can't leave no stars! Bought on BNPL, then got a demand for postage. Fair enough, thought it was OK because I had a DD set up (with confirmation, I may add), DD came out and also received a call to pay. To make sure I was covered, I did this too and was told that this would not be a late payment, of course not because I have a DD set up too! Wrong! Now I have a black mark on my credit file for the sake of £6 odds and they have not/will not take this off for me despite it being their fault and still ahven't got back to me”

Helpful Report

Posted 5 years ago

“They are liars. They owe me £295.18 but apparently sent out two cheques none of which I’ve recieved. There now charging me £295.18 despite knowing their wrong and say cheques will take upto 14 days. But my £295.18 owed to them now is meant to be paid by 10th March they’ve got no idea what their doing and don’t touch this company if you don’t want to be ripped off. If it’s not sorted I’ll seek legal advice.”

Helpful Report

Posted 5 years ago

“Excellent value and very competitive. Usually find best deal around when researching a purchase.”

Helpful Report

Posted 5 years ago

“I wish I had read some of the customer reviews before I placed my order as my experience is equally as bad. Ordered an item on 11th February, received a txt thanking me and telling me I can check the order online which I did. Order was available for delivery on 16th February with a delivery on or before 25th February. Checked the order tracking this afternoon as no delivery received only to find it was still at the dispatch centre in Droitwich. After 58 minutes speaking with various inept staff who clearly don't give a hoot, was told the item wouldn't be delivered until next Monday 4th March and that date was not guaranteed, so decided to cancel the order and pay more elsewhere knowing it will get delivered in a couple of days. An absolutely awful company.”

Helpful Report

Posted 5 years ago

“Very wasn’t helpful at all on the line they don’t listen to their customer it’s like they ignored what I said and have manual almost robotic answers that didn’t answer the question very angry and unsatisfied with the lack of knowledge of these people might as well been talking to a brick wall”

Helpful Report

Posted 5 years ago

“Fast delivery, very happy with products”

Helpful Report

Posted 5 years ago

“Stay away they are liars and fraudsters!”

Helpful Report

Posted 5 years ago

“If you ever decide to open a account with Very then I advise you to steer CLEAR from this company and looking at the reviews I can see i'm not the only one who has experienced similar issues. I brought some headphones and a watch from Very, within a few months the headphones stopped working in a few months. I had a warranty so they advised me to contact Apple to get a replacement due to them being a manufacture default, within 1 month they broke again with the same fault. For this reason I decided to get a refund on the order as its proven it's not a reliable product. I was advised by Very via phonecall that I have to get them replaced with Apple again and then i can chose to either keep them or refund them but she made it clear that is the procedure and rules of their company to take. After I got the replacement from Apple I went to call Very and I sent them back but was sent back to me because apparently there was a missing item. Of course i was confused as to why this was the case so I called very and they said the serial code didn't match. I was even more confused and explained of course it didn't because they were replaced so the serial code wouldn't match the original one. well long story short after talking to numerous of their customer service representative (probably more than 30 odd people) some of which were promised I would get a call back regarding the situation but never did even after going through the complaints team no one ever got back to me with a resolution. It was just round and round in circles explaining my situation over and over again. I ended up getting a £50 voucher which is unacceptable because I couldn't return a product due to a caller advising me the wrong thing. This has been months of aggravation and stress and I cannot stress how bad this company is. I really wish for people to read these reviews first before joining very. I would be sure to post this comment everywhere”

Helpful Report

Posted 5 years ago

“Do not use this company. Their business practises border on the absolute fraudulent! Complaints in progress with the Financial Conduct Authority etc. Also never give out personal information if you have the misfortune of dealing with one of their dogs that work in the South African call centre they are all scammers and fraudsters be warned!”

Helpful Report

Posted 5 years ago

“This Company has gone from bad to worst. I had my account with these Jokers. rude, unhelpful and plain don't care about their loyal customers for over 9 years. Direct debit was always setup but 1 month last year for some reason the direct debit payed but returned, phoned my Bank to find out why, Bank told me Very returned the payment. I phoned very after speaking to Bank and made the first ever debit card payment because direct debit was always how I paid. Little did I know, Very have now put a one day late payment charge on my credit file in March 2018 I have several credit agreements spanning 16 years and never paid late or missed a payment yet they refuse to remove this negative mark. I have now paid my balance in full and closed my account. (Good Riddance)”

Helpful Report

Posted 5 years ago

“Cannot be trusted. I selected NO marketing, they sent marketing by email and text. I contacted them to close account immediately (I was within the 14 days cooling off period). had to tell them 3 times to close my account and delete all my details. They have finally said they have closed my account BUT I can still log into whenever I need to. And the credit agreement is still open! So they have not deleted my details at all.After several complaints I have now reported them to the Data Protection Officer and Trading Standards.”

Helpful Report

Posted 5 years ago

“Faulty Apple MacBook purchased. Seemed irreparable by Apple Technician. Refund was due to be given as advised by Very agent. 14 days period came and went which was when they should have issued refund. One week later the faulty MacBook is posted back to me. Horrendous service which feels deliberate attempt at delaying refund process on a high value item which has left me out of pocket. Would never buy an electrical them again and would advise others who do to beware. Best to go straight to manufacturer in my opinion.”

Helpful Report

Posted 5 years ago

“Terrible customer service most of the idiot staff South Africa rude no manager in office rude cut me off 5 hours never once spotted that i have insurance so kept saying would not replace if I could would give minus 5 star don’t ever use them as the staff are not trained well i have disabilities and the company do not care please go elsewhere”

Helpful Report

Posted 5 years ago

“This company does not deserve even one star. They took 3 months to follow up a complaint. They have ZERO respect for their customers. VERY high interest Cheaper to shop elsewhere AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“I would seriously rate this company as a zero if I could. It’s the first time I’ve used the company and will definitely be the last. I have never had so many problems when using a company. I made an order the end of December. When due to be delivered they were unable to due to the truck being unable to get down the lane which was Colearly on the delivery instructions. I then chased up when delivery would be for almost a week to be told it would be another week before they could deliver. I then cancelled my order and asked for a full refund. 5 working days later no refund so contacted customer services again to be told it would be 10 days. 10 working days and still hadn’t got a refund. Contacted customer services again who said that the request for a refund had only just gone in and would take a further 10 days. Asked to speak to a manager who was in a meeting and told they would call me back. This never happened. Finally got my refund but was without a lot of chasing, stress and frustration. Will never use this company again.”

Helpful Report

Posted 5 years ago

“Great quality and very low prices, with Buy 1 get 1 Free. Thank you”

Helpful Report

Posted 5 years ago

“Disgusting customer service, spoke to no less than 8 people this morning to be cut off each time I said I wanted to speak to a manger then finally someone went to get manager and came back with the usual rubbish of they all in a meeting, think people are stupid insulting my Intelligence. I have now spent around 2 hours on the phone in 2 of my days off trying to sort a delivery, I have been a customer for years but will never spend another penny and will be closing my account. DO NOT ORDER ANYTHING FROM VERY IS MY ADVICE!!”

Helpful Report

Posted 5 years ago

“very impressed with products got myself some bargins and loved the products easy to return items as well. recommend 100 %”

Helpful Report

Posted 5 years ago

“Truly the worst customer service i have ever had to deal with and send you round in circles never actually dealing with your complaint. I placed an order and it gave delivery dates, these dates came and no delivery on checking the order it said processing still. Contacted customer service and was told it marked the order as a credit thing but had to be incorrect as I had plenty of credit. He went off to another department returned saying items were out of stock so I just had to wait. Odd as I could still order the items but i agreed and waited. Another week past so I contacted again. This time through to another department and was told the order had not processed correctly and I had to try again by this time some of my items had sold out so could not get them. On explaining my frustration at this I was basically made to feel like I was wrong for questioning the last customer service agent and he probably just didn't know the system as well as this one did. How is that my problem and he shouldn't just fob me off with an in correct answer making me wait and obviously just did not want to deal with me. Have made a complaint since and still going round in circles even giving the order reference number they talk about the wrong order and say somehow with me going through the complaints section I am in the spring department when trying to make a complaint. Truly awful they have no clue about their jobs or systems”

Helpful Report

Posted 5 years ago

Very is rated 1.7 based on 1,680 reviews