Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made contact by "expensive" phone line in January to be advised item would receive price match of £30.00. 5 web chats and a further expensive phone call during which I was transferred to Yodel! - obviously to get rid of me. No response at all from Very by phone or email. Been a customer for a number of years and spent a lot of money - never had a problem before. Will now never use Very again. Would have zero rated if could.”

Helpful Report

Posted 7 years ago

“Ordered sofa on 28/03/2017 told it was in stock and would be delivered by 11/04/17 the day before it was due rang the courier Blue Arrow because I had heard nothing they told me the item was out of stock and won't be delivered on the 11/04/17. After several conversations with customer services I was told 5 different stories several promises of call backs, countless Promises of sorting it out I'm still without my sofa the worse part is I got rid of my old sofa because my account still said delivery by the 11th April not once did very ring to tell me it was out of stock. So to make matters worse my partner has just come out of hospital after major surgery has to stay in bed because we have nothing to sit on. The customer service team are based in South Africa can't understand a word they are saying and are so incompetent they haven't got a clue what's going on and as for people ringing you back forget it they don't. Worse customer service ever get your arse in gear very get your call centres back to the uk you have lost me as a customer after all your lies and deciet and”

Helpful Report

Posted 7 years ago

“Tried to set up an account to order a TV, the payment was taken from my bank but no order went through, they also credited me on several occasions with a £600 then £700 then £1000 credit account that i did not want nor need. I rang customer service and experienced the worst customer service i in my life. I spoke to 3 separate customer advisers, based in South Africa, they were patronizing, extremely unhelpful and couldn't assist me in any way, apart from being extremely rude. I would NEVER EVER use this company or recommend them to anyone as the issue still isn't resolved and no one seems to care or even be able to help. Pay a bit ore and go with a company like John Lewis or Argos. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

“I ordered a chest freezer which was delivered on the 7th april and paid the extra to remove my old freezer (which didn't happen) after countless phone calls its still not been collected after 5 days. Will never use this company again !!!!!”

Helpful Report

Posted 7 years ago

“I opened a account and they offered me 250£ balance next day. I ordered some birthday gift for my sister and after two days they called me and said my account is closed for security reason. Never trust this company.”

Helpful Report

Posted 7 years ago

“I ordered a washing machine on the 9 March from Very, they advised a delivery date of 27 March which I thought was a long time but went with it. I was then advised it was on its way when it didn't arrive I was told it had been rejected, this meant it was damaged and they were unable to deliver. At this point I called Very and asked to speak to a manager and customer services each time was either hung up on or told someone would call me back and they never did. They gave me free delivery and date of 7 April, 4 weeks after my order date. This again was damaged, again I called and asked for a manager and customer services and each time I was hung up on. I called again on the 8 April and someone offered me money back or a lower grade washer. By this time I had no washing machine all this time. I was finally settled with a higher grade machine but still have to call back just in case they charge it to my account. The new delivery date is 12 April. DO NOT USE VERY”

Helpful Report

Posted 7 years ago

“Worse customer service ever. Customer service team located in South Africa. No evidenced training to help customers . Put on hold twice without consulting me, then line goes dead after 8 minutes. Customer service staff have poor English and show no empathy to customers concerns. Head office transferred me to wrong department when asking for the Customer Excellence Team. On actually speaking to someone her name was Mosidi in the South Africa call centre she again put me on hold but did advise and take my mobile number. First bit of good customer service. My complaint is with their choice to deliver through Royal Mail. Who knock and run and can't follow instruction as to where to leave parcels, resulting in paying travel costs to post office and for original delivery. NOT acceptable. If I could rate the customer service below 1 I would, APPAULING is the only word suitable for the lack of customer service. Areas for improvement Make it clear how to complain and give an email option. Train your staff on telephone etiquette and warm handovers. Change your delivery provider !!!!!!!!!! ROYAL MAIL ARE RUBBISH !!!”

Helpful Report

Posted 7 years ago

“avoid!! this company will charge you twice if you need to return an item due to their fault i.e incorrect item sent. Will never shop with them again!”

Helpful Report

Posted 7 years ago

“Avoid! Awful company. I have had a very account for years which I use sometimes: they keep changing their repayment dates to earlier each month and as a result my last payment is registering as a day late, which I was told by the cantankerous and unhelpful woman over the phone will go on my credit history. They can't even stick to one specific date each month like any other normal company, and I'm full sure I'm not the only person that was caught out by this: I'll be paying what's left on that account in the coming weeks and closing it down, possible lodging an official complaint and I'll checking with the consumer's association whether its even legal to keep changing repayment dates.”

Helpful Report

Posted 7 years ago

“the call centre ppl cant even speak gud english i felt like throwin a brick thru my window wen she askd mecto repeat n spell my name n adress about 50 times!! they are a waste of time dont buy from very i got an iphone in feb 2017 n it said ther was an offer for 10% discount on all apple products n that it wud b credited in my account on 1st april it hasnt been so i told them n they made me out to b a liar n said that offer never existed total scammers!!!!!”

Helpful Report

Posted 7 years ago

“I wouldn't even rate very 1star! Terrible service. Bought a treadmill in feb2017,paid £250 in full! It arrived broken! They collected the treadmill and I'm still waiting for the refund and it's now April.”

Helpful Report

Posted 7 years ago

“Disgusting customer service centre, been trying to clear my account for months for them to cancel the direct debits.”

Helpful Report

Posted 7 years ago

“Ordered washing machine paid £277 Told it would be delivered yesterday,took a day off work I called three times to be told it is out for delivery today still waiting 24hrs later to be told after my 4th call of today that it won't be delivered until 24th of May?? Asked for a refund and told nothing they can do until next week?First and last order with very, how bad is there lack of communication?”

Helpful Report

Posted 7 years ago

“Got told the account was buy now pay later. However after 2 months got a letter saying I've missed a payment, despite getting no statements through the post. Ruined my Crestor rating, and customer service didn't let me talk to any one higher up than the person that answered the phone”

Helpful Report

Posted 7 years ago

“Old washing m/ch not collected. Still waiting for refund. Told to ring council.”

Helpful Report

Posted 7 years ago

“I spent £1000 on a MacBook and they sent me 2015 model. When I called to complain that it was. 2 year old model, I told them that when I eventually came to sell it, the resail price is masivly reduced. If I pay £1000 for any electrical product, I expect the latest model. The cistomer service agent could have cared less. They passed my complaint on to the complaint department and told me that someone would call me back writhing 72 hours. 1 week later, no contact. Disgraceful customer care who often hang up on you because they can't be arsed to deal with your problem.”

Helpful Report

Posted 7 years ago

“I ordered £300 worth of clothes for my holiday, I paid for next day Delivery and it hasn't arrived. I go on holiday tommow and still no parcels have been delivered but, my sisters parcel (who ordered separately an after me) came the next day.”

Helpful Report

Posted 7 years ago

“Non Delivery of Goods. Very are now taking their time in doing ANYTHING to assist me. Stated I would need to keep paying for the item due to my credit agreement, even though nothing has been delivered. Had a customer service "how would you rate our customer service" call, and it hung up on me when I started to give them zero. Absolute JOKE of a company as they don't want to help one bit!”

Helpful Report

Posted 7 years ago

“I have used very.co.uk since 2012. My wife also has an account. Our credit limit combined is £9000. We nearly always use buy now pay later (12 months) for interest free credit and pau it off in time. We always pay any other amounts before interest accrues. We couldn't be happier. Occasionally there have been hiccups with some of their suppliers but they have always sorted it out. Customer services have always been helpful and not once have we had any language difficulties. Returns are accepted with no questions asked. Like I said, we couldn't be happier. I'm sure that other people here have legitimate reasons to be sour but all I can say is we have a different experience.”

Helpful Report

Posted 7 years ago

“Terrible service. After 5 UNSUCESFULL phone calls to customer service, I had to take shop direct (very) to small claims court and they only sent a cheque when I took it as far as the court. They only then acknowledged my complaint and I received a full refund plus court fee.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews