Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 648 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware when purchasing on Vinted !!! Absolutely awful Experience customer service is appalling no existent… don’t shop on this site”

Helpful Report

Posted 5 months ago

“I paid £60 to faheem_ali for Nike trainers. They wer faulty & fake. I messaged Vinted only to get automated response. Which says to message fahe, who does not reply at all. Vinted say thank you for letting us no bout fake faulty seller but it’s over 48hrs do we can’t do anything. I told them it’s literally 2 days over but that’s no good. So Vinted allow fake damaged goods but no support fit buyers Bering ripped off. VOID VINTED, A BIG GAMBLE WITH YOUR PURCHASE AND MONEY”

Helpful Report

Posted 5 months ago

“Absolutely terrible support service. I sent an item in its original packaging, with additional bubble wrap, and it arrived at the buyer completely destroyed. Of course, I refunded this to the buyer, but I raised it with Vinted Support to try and open a case with InPost (I rang InPost directly, but I was told it needed to be done through Vinted). After 3 days of waiting, photos sent back and forth between myself, the buyer and Vinted Support, they refused to make a claim with InPost because the item “wasn’t packaged adequately.” An absolutely ridiculous excuse since it was in THE ORIGINAL packaging it was sent in. Unhelpful, slow, and downright insulting. Absolutely pathetic.”

Helpful Report

Posted 5 months ago

“For the most part i have been more than happy dealing with Vinted but once you hit a hurdle then the problems begin. I received a parcel from seller that was NSAD so got in touch with them,they apologised and offered to refund. This is where Customer Services were requested to step in and help but what did they do, they ignored all requests and completed transaction. After numerous requests, i was told what most people have reported, they then messaged me to say that i need to remove dispute or I'll get blocked as i should have contacted Customer Services. I then wrote and asked for more information regarding blocking my account as i would need to cancel all my outstanding transactions immediately as no point in having them if i can't see them etc. I was then told decision was final and to contact Customer Services. 'WHAT A JOKE". Take away Customer Services and this would be a good platform as majority of transactions run smoothly with genuine buyers/sellers. What do you pay Buyer Protection for and what is "Cusomer Services??!!" Someone needs to either take control or give better training as this lot don't seem to know how to read or communicate and will/can only follow a script and do not look at individual cases. If you ever have an issue as a buyer or seller "BEWARE OF CUSTOMER SERVICES"!!!”

Helpful Report

Posted 5 months ago

“Total Scammers! My item got lost, Yodel marked as item being delivered after 2weeks but they never delivered my item. I have cctv cameras, provided screenshots to Vinted that there was nobody near my house attempting any deliveries that day. They never refunded me my money even though I have paid buyers protection fee????? Avoid them, total scammers. Every time a different agent responds to your message. Disaster!”

Helpful Report

Posted 5 months ago

“Geen ster waardig! Mijn bestelling is verloren gegaan en binnen de tijd aangegeven! Resultaat geld kwijt en pakje kwijt! Ze beweren dat ik het niet binnen de tijd heb aangegeven terwijl ik alle bewijzen heb gestuurd! Mensonwaardige klantendienst en denken alleen maar aan hunzelf. Zeer spijtige zaak! Nooit ga ik nog iets met vinted doen! Schande hoe ze geld in hun zakken steken!”

Helpful Report

Posted 5 months ago

“A FUIR Aucune protection des vendeurs. Plusieurs arnaques impunies, au détriment du vendeur, alors que l’acheteur a été remboursé. Victime d’une anarque par le pseudo mlange2008 (Mathéo Lange à 16100 Cognac) pour « colis vide ». Attention à vous.”

Helpful Report

Posted 5 months ago

“Awful customer service when things go wrong. Couldn’t care less about the buyers at all.”

Helpful Report

Posted 5 months ago

“Not only delivery was late, Yodel decided to deliver my package to an alternative store which was too far away. I contacted them to have it redelivered to the correct store which has not happened. I was told to speak to Vinted. They could see that package was elsewhere, I provided email evidence and tracking clearly showed different delivery address. Meanwhile, I had limited access to the internet and was traveling. All of a sudden, Vinted marked my shipment as received and "everything is ok". It is because I have not filled a form that was emailed to me which had 48h time limit. Having checked the form, it was an attachment emailed to me, not user friendly, it would have required printer and scanner. Money was taken out of my account. I have again contacted Vinted to say I haven't got the package, explained I'm travelling with limited access to the internet. Tracking currently clearly shows that package was sent back to sender. They told me to speak to shipper to come to an arrangement. I asked Vinted for money back for the postage paid and buyers protection, total of £3.39. nope, they're having none of it. They don't care I was physically unable to get their form sorted and said they had no proof! All the proof is there, anyone can track it and see I have never collected the shipment. I'm very disappointed in Vinted.”

Vinted 1 star review on 3rd November 2024

Helpful Report

Posted 5 months ago

“No customer service they don’t read any reports of problems you may have just send generic replies. Had items removed as claimed were violation even though I explained they were my photos but I had same items listed on eBay & Etsy, their reply did not relate to problem at all. Why are we all putting up with no customer service at all from these companies eBay, Etsy Amazon all the same - making millions from us but don’t feel have to offer us any customer service and like idiots we all still use them and accept it.”

Helpful Report

Posted 5 months ago

“Beware, I bought a item, sold as excellent condition, it arrived and was not excellent condition and actually doesn't work. I paid for delivery and apparently I now have to pay to return it to the woman who sent me a useless item who won't even speak to me!!! Useless eBay I'm sorry please take me back”

Helpful Report

Posted 5 months ago

“My account was automatically blocked upon creation, even though nothing violated their terms. Customer support took ages to respond, even after I gave them proof/justification for why I should not be banned, just for them uphold their decision and keep me banned. Frustrating and a waste of time.”

Helpful Report

Posted 5 months ago

“Unbelievable ,I can't even say that customer service was poor because it simply doesn't exist, you have a problem on this site you hit brick wall with no help apart from an automatic text message telling you not to contact them again as your blocking up system, crazy!”

Helpful Report

Posted 5 months ago

“Vinted recently made changes to limit their postal options. Put simply, this means there are now NO printerless collection options for sellers (previously enabled by a non-integrated Royal Mail system). Zero consideration for those who are disabled or less able to leave the house for whatever reason. A step backwards for inclusivity and accessibility.”

Helpful Report

Posted 5 months ago

“Fake goods and VINTED isnt bothered!!! people are selling fake goods, minted are then advised and take no action leaving the seller to stay on the platform selling fake items and the buyer is left out of pocket, very poor and no proper protection for buyers!!!”

Helpful Report

Posted 6 months ago

“Minha experiência com a Vinted começou de forma excelente, mas infelizmente, acabou se tornando extremamente decepcionante. Recentemente, tive a minha conta bloqueada de forma injusta, sem que a plataforma tenha sequer ouvido a minha versão dos fatos. A Vinted tomou uma decisão unilateral, favorecendo outro utilizador que claramente agiu de má-fé. O mais frustrante é que, mesmo após várias tentativas de explicar a situação e provar que sempre agi de forma respeitosa, a Vinted ignorou completamente os meus argumentos e manteve a decisão. Fica claro que eles escolhem quem querem favorecer, sem dar oportunidade de defesa adequada aos utilizadores injustamente acusados. O que começou como uma ótima experiência de compra e venda acabou se transformando em uma situação de grande frustração, onde a falta de imparcialidade e justiça por parte da Vinted se torna evidente. Não recomendo a plataforma para quem valoriza um tratamento justo.”

Helpful Report

Posted 6 months ago

“I returned a damaged Belstaff jacket to the seller using the label that Vinted sent me and still waiting over 5 weeks for the refund. What a useless service.”

Helpful Report

Posted 6 months ago

“All my items have just vanished. I cannot access my account. I’ve been using Vinted for several years. EBay are now charging nothing for selling clothes. I might need to put all my goods on there. Very disappointed. I cannot contact them to resolve.”

Helpful Report

Posted 6 months ago

“While they promote good values, they don’t live up to their promise. Give sellers and buyers extreme limits to offend and personally attack each other without interventions, claiming that ‘it falls within their acceptable limits’! Terrible customer service. Never showed me their promise of “We Care”. Very disappointed and have deleted my account.”

Helpful Report

Posted 6 months ago

“Beware. Will rip the buyer off on unnecessary fees that will NOT protect you. Customer Service is the worst ever. Very robotic generic answers. It's a sellers world. You will never get a refund & they have the cheek to expect you as the buyer to return faulty/ damaged items. Will find every loophole to not refund you. The way they word their help section is to make it impossible to ask about a topic that's not in their option choices. Needs fine tuning. The app is full of errors bugs & glitches. Really bad platform that needs better monitoring. Shame on you Vinted you really don't care about users. The tone of their replies is a disgrace. They haven't got a clue what customer care is. I feel embarrassed for whoever runs Vinted.”

Helpful Report

Posted 6 months ago

Vinted is rated 1.1 based on 648 reviews