Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I click an issue button within the allowance time and Vinted issues the fund without checking an issue been rise. Pay protection fees for nothing, blind salary for them to have a job”

Helpful Report

Posted 2 years ago

“The first time I went on the vinted website I was targeted by scammers. Be cautious with the links on this site. Vinted must be aware.”

Helpful Report

Posted 2 years ago

“As the title says, I got blocked. I'm currently still arguing with customer support about it, mostly out of spite. This was for counterfeit items. The item in question is a pair of genuine platformed Dr. Martens. When I put the listing up, I followed the suggestion of ways to prove legitimacy and took photos of the branding inside and the sizing chart on the tongue. I put them at /less/ than half-off (for 180 quid shoes) and I honestly wouldn't be surprised if my listing got revenge reported because I wouldn't sell them for £50. So I got blocked instantly, with no warning or post-takedown or anything. And apparently, photos of every which way isn't good enough to prove they're real. On a second-hand clothing resell site. Because I'm expected to have receipts and boxes for a present I received three-four years ago. Now I can't track my purchases, despite supposedly being able to do that anyway. I probably won't be able to cancel/get my money back or anything if something goes wrong either. Talking to customer service about this is like talking to an automated bot. They also told me I got perma-banned (again? Double-blocked lmao) for 'my second violation'- which appears to be the fact I opened a ticket about this. It took bringing that up twice for them to go 'You are within your right to file any complaint you wish, and we will make a point of cooperating whenever needed.', which isn't really addressing the fact that they said otherwise. They also list every single response as done by a dif person, which is either bot behavior or stupid. Im posting this review on every reviewing site. I have never bothered to leave a bad review in my life. Accusing me of this for no reason and with no evidence is just that irritating to me. Take this suggestion seriously- Do Not Use.”

Helpful Report

Posted 2 years ago

“STAY AWAY!!! Do not download or use the Vinted app. It is horrible. I sold two items and after two weeks I do not have my funds. You will never get a response from customer service. They are electronically generated and you will get no personal attention. Do yourself a favor and use another app like Mercari. Vinted is the worst experience ever. They should be banned from existing. I’m ver frustrated.”

Helpful Report

Posted 2 years ago

“Absolutely disgusted. I have proof that an item has been delivered and they have cancelled the order and processed a refund which means I have no item and no money for the item! Won’t be using them again”

Helpful Report

Posted 2 years ago

“bought 4 perfumes 1wks ago from what i thought was 4 different people . only found that out as i asked for tracking details and return addresses were the same phoned royal mail and items are coming from china and seem suss so i messaged vinted 3 seperate times only to get an automated responses saying they would get back to me . in the meantine said 'one was received' which it wasn't again automated reply . vinted are fine taking your money .. worst site EVER STILL NO PERFME”

Helpful Report

Posted 2 years ago

“full of fake items or badly damaged items, since the buyer has to pay tracked and insured return scammers rely on sending out rubbish, if you leave a bad review you get a bad review back, most of the items that are branded are fake and Vinted will side with the seller, in this case contact the label and send them the item with a screenshot, they need to be shut down as they literally enable scammers”

Helpful Report

Posted 2 years ago

“appalling customer service if you make any money on it they make up that your items are fake and block your account it's full of robbers and scammers that advertise non existent items to steal your money stick to ebay”

Helpful Report

Posted 2 years ago

“i can't even sign in, will not accept my phone number, tried about ten times. can not email them because they want phone number what the site will not accept to email them”

Helpful Report

Posted 2 years ago

“Seems so sketchy. I've bought 3 things from Vinted, and only 1 ever turned up! Honestly, don't waste your time. Fishy 🐟”

Helpful Report

Posted 2 years ago

“Terrible they change their policies to suit them. I brought a mug and it arrived broken, not refunded because I had to pay to send it back. I would only get the original postage and money for the item. How does that work. Now I sell a coat and the buyer has been refunded because it has bobbles on it. They have refunded her and she get to keep the coat. What is the point of the insurance it is only another name for commission. I would say use facebook or ebay”

Helpful Report

Posted 2 years ago

“Horrible customer service, provides no help to the buyer whatsoever, take days for them to even reply just to reply an automated scripted message. I should’ve read these reviews tbh before putting my clothes there. Learned my lesson.”

Helpful Report

Posted 2 years ago

“Buy on finted is always a risk, buyer protection does not work (I had a lot of problems, there is no benefit from vinted at all). I am really don't get why they take the money from the buyers. But they are perfect at bulling the sellers. Sellers can not use photos from the Internet, for example. Ok, but how to show then the dress sit on the human? The seller must wear the goods on himself? But didn’t the respected vinted think that this was at least not hygienic. Of course not, they themselves never buy anything there.”

Vinted 1 star review on 6th October 2022

Helpful Report

Posted 2 years ago

“The WORST customer support experience! I was enquiring about a completely different item and issue, but the customer support agent- Ema, went ahead and cancelled a transaction that is still in smooth progress!! Totally unrelated! I have asked for the cancellation to be reverted, but it seems that they don’t understand any languages at all!! They kept coming back telling me something totally irrelevant and so not the issue. I just wanted them to revert the cancellation they did without me asking for it. Almost a week now, i have not heard back from them, and the issue is still not resolved! This is such a bad seller AND buyer experience! It’s even shocking that this type of terrible customer support still exists in year 2022!”

Helpful Report

Posted 2 years ago

“OH MY GOD! Cannot believe it, sold a high priced game, buyer reported arrived broken. They sent picture and it showed plastic box cracked, back of game only snapped in bits, back of box unbroken and front cover and booklet that was in front of game in perfect condition. I asked for a photo of the front of the game to prove it was same game broken and that they had not replaced with a cheap game and they refused, and vinted gave them the money back straight away.”

Vinted 1 star review on 24th September 2022

Helpful Report

Posted 2 years ago

“They stolen my money with saying I’ve never send the parcel even if I have lots of proof! I lost the parcel and they stolen my money !customer service lie and is useless”

Helpful Report

Posted 2 years ago

“I order a dress. But I went to holiday after and Item confirmed as delivered. After a week I collected my parcel from neighbour. Dress had a big hole. I contacted Vinted. They said after item has been delivered I have 48 hours to complain. And they haven’t done anything about it.”

Vinted 1 star review on 17th September 2022

Helpful Report

Posted 2 years ago

“I was scammed by a man claiming the football top I sent him was counterfeit. It was not and there was absolutely nothing I could do to resolve the issue. I contacted customer service after he failed to return the top. I was told I needed to send a certificate to say it was not a fake. The label inside proved it was authentic but he said it was fake. He sent lots of abusive messages and harassed me then he got a refund and was allowed to keep the top as he’d said it was counterfeit. When do you ever get a certificate with a football top at the shop? It had all the labels and tags. I assume he will sell it on. Please be aware they say they will help with issues but then enable fraud from the buyers. Thank you Collo1989 for a lesson on why not to use Vinted, hopefully my top you said you are throwing in the bin rather than returning brings you lots of joy and any other clothes I was going to sell will be popped into the charity shop in future.”

Helpful Report

Posted 2 years ago

“Excellent app, I could buy bundles and top brands at bargain prices. I love the fact that I can negociate the prices, I have flexibility on receiving the parcels. The best way to sell unused clothes and items around the house and also the best on buying at bargain prices.”

Helpful Report

Posted 2 years ago

“The company do not have a customer service department their so called help team send standard messages, I uploaded information about my items correctly they mis-advertise them and then won't sent out labels for their return. I have reported them to Trading Standards and I will continue to complaint and pursue them as this is illegal and Misrepresentation.”

Vinted 1 star review on 7th September 2022

Helpful Report

Posted 2 years ago

Vinted is rated 1.1 based on 571 reviews