VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,966 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient service. Got exactly what I needed when I needed it (quicker than my vet could provide). Will definitely use the service again.”

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Posted 5 years ago

“Very helpful and post delivery very good!”

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Posted 5 years ago

“Speedy delivery”

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Posted 5 years ago

“Very good company to deal with”

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Posted 5 years ago

“Very user-friendly website. Great value for money, saving more than ten times the cost at my local vet's. Fast delivery in less time than was predicted. Won't hesitate to use again and recommend to others.”

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Posted 5 years ago

“Excellent customer service, my original order never arrived, so called after the statuary waiting time and they were dispatched again and received them the next day. Thank you!!!!!!”

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Posted 5 years ago

“Efficient regular deliveries at a good price”

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Posted 5 years ago

“Regular deliveries and efficient service”

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Posted 5 years ago

“I placed an order which when arrived was broken and the contents everywhere. I sent Viovet pictures and the product was resent immediately and i received it within a few days. Excellent customer service.”

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Posted 5 years ago

“Bit disappointed with the delivery times. Ordered on Wednesday 13th and still haven’t received my item”

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Posted 5 years ago

“Excellent service and price. I needed danilon and viovet was £63 for a box, my Vet was charging £123 a box! Viovet posted the order out as soon as the prescription was emailed to them and i was very impressed with speed, service and cost. They even keep your prescription ‘open’ if you don’t buy the full allocation all at once which is great.”

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Posted 5 years ago

“Great price and fantastic delivery! Would definitely use again.”

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Posted 5 years ago

“Perfect again! Usually order prescription tablets for my dog as always they arrive in good time. This time i bought a dog bed for her. Lovely item, well packaged & in good time, Thank you Viovet👍”

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Posted 5 years ago

“Brilliant company. Easy website. Customer service are always polite and very helpful will even suggest cheaper alternatives. Overall very happy with them. Buy all my animals worming and flea treatment with them. Usually fast postage too 👌🏻👍”

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Posted 5 years ago

“What a shame - Viovet recently acquired Berriewood pet foods, they were excellent, prompt delivery and great communication all at a great price. I stayed with Viovet in the hope that these standards were going to continue .... not so. Deliveries for pet food (I order 100+ packs at a time) took over 2 weeks to arrive, partial orders were held back instead of delivering what they had. It seems that they don't hold stock as when I did get through to them, they told me they were awaiting stock from their suppliers . This happened both times. Anyway, I have now found another supplier at the same price who do postage free next day delivery, Lesson for VioVet - If you buy a business take what is good about it and make it better, not trash it!”

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Posted 5 years ago

“I bought a bit. It didn’t fit. I rang and asked if I could have an exchange for bigger size. Was told to package it; with my details in to their address which I did ( also bought a special Royal Mail sealed bag and sent it recorded delivery) of which my stupid cleaners at work threw away my ticket with the tracking number on! I’ve rung 19 times since I posted it & apparently they still didn’t have my package! No refund, I even cried as I knew how important it was for my dad to give me this for my last year of riding due to health. I have no money to buy another and now I’ve not only lost the bit my father bought me but the money I would have had to get a bigger size! I’ve had nothing but ‘ well not our fault’ and ‘ nothing we can do loves’ from their customer service team and I’ve even written to Royal Mail about this who have formally confirmed it had arrived at the local depot near to their business so no reason according to RM that they wouldn’t of got it! I’m so emotionally drained from ringing almost 3/4 times a week every single week for the last god knows how many weeks! Thanks a lot for nothing violet! AVOID AVOID AVOID AVOID”

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Posted 5 years ago

“Ordered workers and You Move tablets for a friend's dog early in December only to get products lasT week! Slow or what!!”

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Posted 5 years ago

“I pay and order fod for my dog and dont get it. When I ask them why i dont get my order they told they have status Royal mail get this and this is not theys case anymore. IT was 1.5 month ago. Still dont have my order. I do not recommend this company to anyone.”

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Posted 5 years ago

“Ordered 3 toys and 2 came in pink as I have a male dog I wasn’t happy with this as it didn’t state at all anywhere that colours may vary. I had to wait for two toys as well as they didn’t have them in and couldn’t return them and get new ones before Christmas. When I emailed the company they didn’t seem to care at all.”

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Posted 5 years ago

“I ordered a two year supply of a medication which cost £253.99 plus £18.99 overnight shipping. Viovet sent a medication that expires within one year. When I contacted them to tell them that this medication is a two year supply, as specified by the veterinarian on the prescription, and that the medication expires in less than one year, thus making 1/2 of it useless, Jessica’s response was “it is your responsibility to check the expiry dates with us before purchasing. ” How would a consumer have access to medication and expiry dates before we receive it? And how can the company justify sending medication that will clearly expire before it Is scheduled to be used per the prescription? They refused to replace the portion of the medication that will expire before it is scheduled to be used and basically said I’m stuck with the purchase. I’ve ordered the same two year supply of the same medication from Hyperdrug in the past and it was not short-dated and did not expire before it could be used. And Hyperdrug’s prices are £20 less. However, I wanted to try VioVet since I’m inundated with their promotional emails. Do not use VioVet unless you want to be tricked into buying expensive short dated medication. Order #10342278”

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Posted 5 years ago

VioVet is rated 4.6 based on 1,966 reviews