Vodacom Reviews

Name: Vodacom
Rating: 1.42

1.4 Rating 183 Reviews

10 %

of reviewers recommend Vodacom

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1.4

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Anonymous

Anonymous // 01/01/2019

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“New Vodapay app is absolutely shocking. What was wrong with the old version of plain Vodacom ????”

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Posted 5 months ago

“On the 24th of august i went to the vodacom store at signet terrace in lenasia applied for the iphone 15 128gb double everything went well got approved i was told come next week Saturday to collect the phones as it will be ready... the next Saturday get there and hear the guy resigned and did not order the phones i asked why wasnt i called or anything they lady said she was busy and told me come in the week by Wednesday the phones will be there... Wednesday pass i called the lady Thursday she told me definitely will have it by Saturday, i went in on Saturday and she was abit rude with me and told me we will call you when there is stock there is nothing now of any colors i said ok and left... the following week monday pass and Tuesday Wednesday i try calling because i saw online stock is available.. i called over 6 times no answer eventually i use my work phone and on the first ring the call was answered i asked the lady why she didnt answer my calls and she say shes so busy the other lady with the attitude did not come in today and i just asked them to cancel my contract and i applied online and cant wait so long and no good service at all or updates she said ok and still asked my reason for canceling and told her you guys are really bad with customer service... applied on line through vodacom online sales i called in everything went well the lady told me in the week i will get it nothing happent and another week goes by i call in the Monday through out the day while im at work these ladies are giving me wrong email addresses to sent my details some are just telling me to wait for the email and nothing comes through and another week goes by where im trying to call and no help... the following monday after that i call and get a hold of a lady named janine who was so helpful with the whole process i sent all my details she said the phones will be delivered in the week amd nothing i call in the next monday and asked to speak to janine get a hold of her and she said shes so sorry gave a stupid excuse and i was very understanding coz she helped but said it will be delivered before friday waited the whole week Thursday evening comes before i knocked off from work called in and asked for janine i was told janine is not in today and i asked to cancel my contract because this is just waste of time with no feedback.. so the lady named Lee who told me janine is off today said she would put me through to cancelations and what not and then cuts my call.. at this point im frustrated so i call back in and and janine answers and the first thing i asked her arent you suppose to be off and she changes the subject and i asked her why did lee lie to me and she ignores it but not knowing lee also told me that janine didn't submit my order to the warehouse since i placed the order online and that she cant submit it coz its janine whos dealing with it i asked if there is stock yes there is i even said i dont care what color as long as there is stock give me the contract but i was lied to all this time but i asked janine to cancel it and i will appie online on the website and she said ok... i then applied online told there was stock requested for a agent to call me back nothing the Wednesday i get a call from anoeska asking if i still want the double i said yes is there stock yes we have blue ok i will take it ok no problem send details again do the whole process everything goes well then i get a email from anoeska saiying i have to wait 72 hours for the contract to cancel she will call vodacom lenasia to cancel and then once its done give me a call and update me on when its coming today is the 12 October 2024 this past week went by and nothing still waiting but if anything vodacom online sales lie for each other and still talk each other bad and its sad this is what kind of workers vodacom chose to represent them very disappointed really do something about it guys”

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Posted 6 months ago

“I used to use the Vodacom app to add data to my account which was simple and efficient. Now I have been forced into Vodapay which is not user friendly and does not give me the option of adding data billing to my account. I have to add my banking details to buy data. Annoying Vodacom, very annoying and not user friendly!!!!!”

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Posted 6 months ago

“Vodacom stealing airtime from pensioners it happened continuously 0795280478”

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Posted 6 months ago

“HOME LTE Router is rubbish, I always have to take it in for repairs it never has any network total waist of money.”

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Posted 6 months ago

“I am not impressed with your new App. It is not user friendly. I spend too much time at Vodacom trying to sort out issues. I can never get past the password!! I have data and it sends a password to my phone, can you not try sending a password to my email. We should have an option.”

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Posted 6 months ago

“60000 5000”

Vodacom 5 star review on 5th October 2024

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Posted 6 months ago

“I have been a Red Premium customer for years of Vodacom and have always upgraded via a telephone call, this time round Vodacom scammed me. They committed to give me 2 phones and a smart watch to upgrade my contract. I only received one phone, but my contract cost per month increased and my contract has always been 24 months, now it is 36 months and you can call them so many times, They are so I helpful and ask you to listen to recordings at a Vodacom branch that they apparently listended too, but if they did, they would hear that they committed to this deal. Even the recording I listened to proofs that they promised me all these items, I will cancel all my contracts when it is ending, you are unethical and I will not leave this here. If I could give a -10, I would, incompetent staff, you do not care about your customers and it is all about yourself and how you can make money of the consumer! Do not ever upgrade with Vodacom on the phone!”

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Posted 6 months ago

“Very disappointed I took my phone in 2021 when my daughter was turning 21years ,I want to cancel the contract and they said I'm eligible to cancel 2025,is this really a game or what as if I'm paying for a car.”

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Posted 6 months ago

“I was never treated like this by Vodacom all the years back from 1994 I received a call for upgrate. From 5G to 16G with new router from 1 October 2024. Ftom R97 to R149. But i agree on record R139 16G.... I even rectify my email adres l never received any emails. I was misleaded. Un profesional.... Im an pensioner.... On arrival shock 5G. Phone 0821946. Rectify again my e mail adres. Then Explain.... refer me to collection.... one person who cost my traveling to put on hold of mislead an elder person. For collection. Then after 3 days phone again ... for confirm. What a poor service after suport Vodacom for decades.. This mater needed senior managent attention... or maybe Social Media included 0 rating. Im waiting Vodacom Management”

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Posted 7 months ago

“What happened to Customer Service? TOBI is the worst thing to ever happen to Vodacom. If I could give a 0 star review, I would.”

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Posted 7 months ago

“Ive been with Vodacom since 2005, over those years, the service has deteriorated to oblivion! Things were so much better when we still had people to talk to about queries. Your tobi idea is the biggest annoyance, the stores are a joke, the emails go unanswered, you call and no one knows how to help you. Its pathetic!”

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Posted 7 months ago

“6 days to get a line activation no care non urgency always promised a call back nobody phones back R400 in phone calls”

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Posted 7 months ago

“Yes this Vodacom of yours is useless, everytime I had to switch off data and on it again just to have a network, now I didn't finish my class because they can't wait for me to get network. If it wasn't for this phone I would've never use Vodacom, I had no choice because this phone use only Vodacom.”

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Posted 7 months ago

“I have 4 Vodacom contracts. For a few weeks now we have had intermittent signal strength. I tried to send a complaint to the Vodacom Customer Services but their in box is full. I phoned them with my MTN number and their answering service at 135 asks me about my MTN number. Needless to say my MTN line works faultlessly. Vodacom needs to up their game!”

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Posted 8 months ago

“I am still waiting for my fibre connection for over 5 weeks and we have no clear way from Vodacom”

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Posted 8 months ago

“Zero service. Cannot contact Vodacom. Blocked and disconnected by Customer Care. Response from emails "use Tobi". Dysfunctional - can only buy on Tobi. I cannot pay a company that has blocked me at every avenue! 26 years Customer - Vodacom must be closing down?”

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Posted 8 months ago

“I'm writing to share my frustrating experience with Vodacom's contract service. I signed up for a phone contract for my son, opting for a R250 monthly payment plan based on my budget. However, I've consistently experienced over-deductions from my account, requiring me to query them every month. Additionally, I was not informed that the number would be set to private when receiving calls, which has caused inconvenience. I wish I had been fully informed about these aspects before signing the contract. I advise others considering a contract with Vodacom to carefully review the terms and conditions, and request that all details be clearly explained and recorded. I'm extremely dissatisfied with the monthly hassle and regret signing up for the contract. I hope Vodacom will address these issues and improve their customer experience.”

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Posted 8 months ago

“I went to vodacom store at sunnypark and i received the worse service twice”

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Posted 8 months ago

“Absolutely pathetic service. If I could give a minus rating, I would.”

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Posted 8 months ago

Vodacom is rated 1.4 based on 183 reviews