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Vodafone Reviews

1.2 Rating 2,008 Reviews
5 %
of reviewers recommend Vodafone
1.2
Based on 2,008 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

Write Your review

Vodafone 1 star review on 13th March 2025
Iyake
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 16th February 2024
Barbara Jackson
Vodafone 1 star review on 10th January 2023
George Priboi
Vodafone 1 star review on 27th December 2022
Kevin-Anthony O'Neill
Vodafone 1 star review on 27th December 2022
Kevin-Anthony O'Neill
47
Anonymous
Anonymous  // 01/01/2019
โ€œReally bad customer serviceโ€
Helpful Report
Posted 3 years ago
โ€œAfter dealing with EE and Plusnet for a few years now, I didnt realise old school awful service from telecoms companies still existed. Vodafone have corrected my assumptions. I have stupidly purchased their completely useless Neo Kids Watch which simply doesn't work. At present it is impossible to get in touch with them to resolve the issue. This is going to be hours before they resolve, argh it reminds me of BT in the 90's.โ€
Helpful Report
Posted 3 years ago
โ€œmost frustrated costumer service they dont even accept the low speed evidence taken from teir own web page after spoke 75 times with 240 different agents manager and tech team they all want to transfer me to each other ....โ€
Helpful Report
Posted 3 years ago
โ€œTerrible experience with Vodafone. Had to deal with awful broadband for months, until it reached a point where I was unable to perform my day to day job. I tried to terminate the contract, but every call to the customer service would last 2-3 hours with all the transfers, until I would be connected to customer relations representatives, who were very rude and unwilling to help me, insisting they can't see any issues in my area and the wifi should work perfectly fine (just to illustrate how bad the wifi was - I was unable to send emails or make Teams/Skype calls). In the end, I was forced to pay 200 pounds just for the remaining time of my contract, despite the fact that I had disconnected my router (gigacube) and hadn't used any data in that period of time, because I had to get into a contract with an alternative broadband provider to avoid losing my job. Awful experience, would not recommend to anyone.โ€
Helpful Report
Posted 3 years ago
โ€œDon't get caught in their 24 month broadband contracts! I initially joined Vodafone Broadband for their cheap prices and discount with a mobile contract. I also thought 24 months of cheap contract, why wouldn't i like that? So the first install was a bit of a hassle; they didn't update me on the engineer coming round, rescheduled without telling me causing me to loose out on some paid annual leave. Once installed, they had some trouble activating and all in all, it took about 10 days to work once the router was installed. Not great but not too bad considering the trouble I have had with other companies. (just to note; I left their phone contract when I bought a new phone before the next part of this story) The second installation was when I was moving house. I notified them two weeks before moving house (18th Feb) and they said they would be able to install it on the 4th March, and to take my current router to the new house and plug it in on the day of installation, then wait for the engineer to arrive between 8am-1pm. This was another waste of a day as I had no notification from vodafone or their engineer confiming the arrival. I called them at 1:30pm (bit eager but they were late, so i thought) and they said they would arrive between 2pm and 8pm.. So i waited till the end of the day and no one arrived. The next day, I got a "good bye" email from Vodafone. They had cancelled my contract. I spent a couple of hours on the phone asking what was happening with my internet and they blamed it on an internal error, so they then put in another order and told me it would now be installed on the 8th March. Not great but it could be worse.. I get that with Covid etc, things are a bit of a struggle. It gets to the 7th March and they call me to confirm the internet will be installed on the 16th March.. 16th?! Okay fine, so 16th it is. 15th March comes along and they cancelled my contract again! So that is 4 times it has been delayed now, (4th, 5th, 8th, 16th March). I called them again and spent ages being chucked around to different departments.. At this point I wanted to cancel and just go with someone else, but I am stuck in a contract with 14 months still to go, so that would cost nearly ยฃ300 to cancel. Yep, they've got me by the nads here. I just have to deal with whatever they throw at me. Anyway. I finally get through to someone and he gets my fustration and can see that my contract has been cancelled over and over and he believes that he has fixed it. He "guarentees" the install by the 26th March. Finally! Someone gets it and it's all fixed! I'll book another day off work so I can be in for it and finally get this sorted. I got a message today from Vodafone confirming the internet will go active 8th April. Ha! We'll see.. So yeah.. Next time I get broadband, I'm going for a 12 month contract.โ€
Helpful Report
Posted 3 years ago
โ€œShockingly bad customer service, which I unfortunately have to deal with due to connection issues. Every bad customer service cliche is here - good luck staying sane when trying to deal with them. The automated call-direction software alone will transport you into a kafkaesque nightmare, and I found even the staff to be unhelpful and rude.โ€
Helpful Report
Posted 3 years ago
โ€œOrdered my broadband internet and it should all been connected 2 weeks later, then when nothing happened contacted their support to found out that it was cancelled without me being informed, and then they promised to get another order and for confirmation I had to wait 3 days:). Worst service possible, will cancel my contract as wellโ€
Helpful Report
Posted 4 years ago
โ€œVodafone global coverage/reception is ok, will do, nothing exceptional. However god forbid something goes wrong with your phone and you have to contact customer service it will take a toll on your mental health. It takes an excessive investment of time and yet problems are perpetuated and not solved. There is no such thing as call once and problem taken care of even for simplest of matters that are under warranty. The customer service representatives are curtious and polite but completely ineffectual. if I could cxx my contract i would. I regret signing up with Vodafone. There is no good reason on balance to get a contract with them. Be warned! Go with another company!!!โ€
Helpful Report
Posted 4 years ago
โ€œI've had signal issues since my contract started, phone calls dropping messages not sending and little to no Internet. Everyyime I call I get pawned off with maintenance in my area, try these setting try new sim card etc but it never works they've told me I can't get a refund on the days this has been an issue but have to wait for the work to finish and everytime I call when they say the work is done I get told there's new maintenance and have to wait and they can't tell me when the refund will go back to very frustratingโ€
Helpful Report
Posted 4 years ago
โ€œFinally leaving Vodafone after 25 years. I have been with Vodafone since they were called Talkland. Over the years, I have become increasingly frustrated at how poor their customer service has become. I am also angry and insulted by renewal "upgrade" prices for my two sim only accounts that are more expensive than the same plan for new customers. on this occasion, the offered price to renew a two year contract on one plan was more expensive than I am paying now out of contract! As a long standing customer, I should be rewarded for my loyalty, not penalised. Having looked at the alternatives, I now know that Vodafone have become completely uncompetitive on price. I gave Vodafone every opportunity to offer a more competitive price for the two plans on my account, but they were adamant they could not offer me any reasonable discounts. I have now switched both phones to Tesco Mobile. One plan has double the amount of data, the other very slightly less. otherwise, identical in every other way. Total saving 36%. Goodby Vodafone!โ€
Helpful Report
Posted 4 years ago
โ€œWorst network of my life. Not agree to solve my service problem and when i wantnto leave and keep my number refused to gave me PAC code and wants to pay me more than the amount what is I'm gonna pay to them rest of montha left in my contract. Never recommend to anyone thia Vodafone network. Really disappointedโ€
Helpful Report
Posted 4 years ago
โ€œAVOID VODAPHONE AT ALL COSTS !! WORST NETWORK IN THE U.K FACT !! I WOULD HAVE GIVEN THEM ZERO STAR RATING BUT I STAR IS THE MINIMUM !!!โ€
Helpful Report
Posted 4 years ago
โ€œLousy customer serviceโ€
Helpful Report
Posted 4 years ago
โ€œWorst provider. Worst Customer service ever. I know have 5 missed payments on my credit score because Vodafone never informed me of an outstanding Bill. Its on record I asked if there was anything left to pay and I was s told NO. Only found out when I received a letter from a debt recovery agency. Do not get your mobile contract from Vodafone. They are ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿšฝ๐Ÿšฝ๐Ÿšฝ๐Ÿšฝโ€
Helpful Report
Posted 4 years ago
โ€œModern day theives. I cancelled my contract back in August 2020 as I switched to better providers. I paid my last bill of which I have proof and I have just received a letter from debt collectors saying I owe them money. Customer service and complaints department were rude and wouldn't even listen to me/understand my English accent so I just paid it off as I have more important things in my life. Just avoid vodafone forever. P.s if you ever join vodafone and then decide to leave you will get bombarded with spam calls, emails and texts.โ€
Helpful Report
Posted 4 years ago
โ€œI wanted to send my Ipad for repair out side of warranty (happy to pay for it). Request was made on 5th of January and been told that DPD will come and pick it up within 2 to 3 days - that didnt happened I called back and been told that I should give it one more day dispite the fact that DPD did not got in touch with me to schedule anything but I waited for nothing. I called back again and been told that there was an issue with system between DPD and them so they will send return back via Royal Mail and that cam 2 days later so I send it on 12th of Jan just before weekend and accordingly to tracking number Vodafone received it on 15th of January. Accordingly to the procedures within 2 to 3 days I should get a quote for repair so after 3 days I called them back asking for the quote as no one called me. I been told that I have to give them another 48h (working hours so weekends are overlaping). Suprise suprise no one called me so I called again just to be told that for some reason my repair case has been canceled by someone ( while my Ipad was delivered to them) so they have to put a new job for it and I will get quote within another 48h which guess what no one called again so I called back. again I been told that they have to put a new job number as the person who did tahat 2 days ago didnt actually do it (what a joke but hold on it gets better) So they did that and you guest it I had to wait another 48h just so no one calls me so I call back again just to be told tha I have 3 differet job numbers on that Ipad which one of them was cancelled and that when someone created new one they should merrged them together so that person told me she will merged them all in to one and I have to wait another 48h which didnt change anything as still no one is calling me back. I called back (at this point it was 2nd February) and been trransfered to the Customer Relations team who deals with complains as after nearly a month I lost my patients and decide it is time to complain. I been told that this guy will now be taking over this case and will be communicating with me all updates personally so I will stop talking to other people (you guest it I never spoke to that person so far as since then he is offline and no one thinks it is a good idea to assign differen case hendler to my account while the one in question is not returning to work) and that he will send email to repair team to get an update that I wll get within 48h yes again no one called me back I call back again just to be told that there is still no update and only this case handler will actually see what update is if there will be one and other consultans are only able to see if there is one, so I have to wait 48h again. No one calls back so I call them and I got informed that repair team give anupdate on 4th of February (yes day that I called last time and been told there is no update) and that they starting a manual search for my Ipad as they dont know where it is and they need 5 working days (starting from 4th Feb and call was made on 7th with weekend ahead of us) So after another call promised 5 working days after the update I call them back as no one calls me - that is when I been told that case hendler who started all of tha on 2nd of Feb is offline for last 6 days lol and that there is still no update but they will send further excalation on that which means I have to wait anothe 48h and if there will be no update I should get alternative solutions to be provided to me and if no one will call me I should on the next day call them on provided number and quote provided reference number which will allow any consultant to deal with that. Happy days over a month and I'm looking at the light at the end of the tunell ( hahahaha jokes on me as that was not the end of the tunnel - probably not even close) as 3 days later as no one called me back I call them on specific number with ref number and being told that we have to wiat 48h and that until update wont come through they are unable to provide me with any solutions and that my case hendler is off now for 8 days and still no other been assigned - so I requested manager call back (that was saturday as it overlapped in to weekend again) I finally got a call back on 15th February (nearly month and a half since everything begun and exactly a month since they received my Ipad) just to be told that I have to give them some more time (they dont even bother with providing specific deadlines) and that they are unable to tell me how long and that they are unable to check how long my case handler is off line for just that he is offline today regardless of me confirming that I been provided that information by 2 different consultants in the past and that it is vierd that manager is unable to do it. he than told me that they worked on old systems that shows wrong information that they should not provide me with (joker). So now I have to wait another week for updated that most likely wont come through and no one will call me back.โ€
Helpful Report
Posted 4 years ago
โ€œI have a Vodafone broadband phone and sim contract, I pay ยฃ61 monthly its been about six months I have contract with them. I am almost calling twice a week because my broadband. they waist like one hour over the phone. it does work for a while and drops again. If we ask to cancel the contract if you cannot provide the service they are asking for cancellation charges. I will never suggest Vodafone to anyone cause the customer is horrible.โ€
Helpful Report
Posted 4 years ago
โ€œGuys avoid Vodafone they are just scammers, they make me pay 63 euros EVERY MONTH because my cell phone contract has expired! MERCY!โ€
Helpful Report
Posted 4 years ago
โ€œDoes not deserve 1 star either. Had issues with Broadband over 2 months now, complained several times; only wasted my time and energy, never tried to help or stick with what they say. Worse decision I made to go with Vodafone. If you are working from home or home staying person would not recommend Vodafone at all.โ€
Helpful Report
Posted 4 years ago
โ€œIf there was a rating less the 1 then I would have given that. Since December I'm having this strange problem where I can make a call but can't receive it. The IVR system does not allow speaking to the customer care, in fact, the IVR sucks and does not let you choose options. And worse with all the drama of Privacy concerns with WhatsApp Vi insists on having a conversation on Whatsapp. I had this number for 10yrs, now I'm forced to change the operator because of their extreme inefficiency.โ€
Helpful Report
Posted 4 years ago
Vodafone is rated 1.2 based on 2,008 reviews