Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,006 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are awfull make lots false promises just to sell you something then lie to you about price and when you talk to them on phone or in store seriously regret signing up and they took payment twice when I paid on the phone then lied about refunding it made me n my kids wait 5 days for our money back we are still waiting they are criminals my advice stay away pay extra for virgin who I was with b4 defo worth it!”

Helpful Report

Posted 4 years ago

“I have been with Vodafone since the end of 2019. They failed to set up the direct debit correctly and on the very day the bill was issued they cancelled my services because their direct debit was not set up, leaving me with no phone with a life threatening disease that requires that I have contact with hospital. I complained. They apologised and offered to give me a month free. The next month they only set up direct debit for 2 of the 3 bundles and the same thing happens. I complained again this time to CEO. I now get calls from Director's Office which is a joke as some call centre calls are based in Egypt. I am also at this time having lots of problems with broadband signal dropping off and the man in Egypt tests the system fully and says I need a new router. The next man who calls says I need to do something else and then log the times the signal drops and sure enough that makes no difference and another week passes before they agree to replace router and I say that the service has been very poor and instead of refunding the payments made they hold me over a barrel and only offer to credit my account for future bills only when all issues are resolved, ie I have to stay with them in order to benefit from the credit on my account. They are thieves. They have no conscience. They do not deserve to be in business. Don't fall for their competitive rates, no amount of saving is worth this type of hassle. I have never felt so incensed before ! They will go bust in no time if this is the way they treat decent people. Their CEO should never get another job as he is running the company into the ground with their lack of ethics. I hope people read these reviews.”

Helpful Report

Posted 4 years ago

“Just spoke to a wonderful cheerful lady about my visa fine account she explained everything and was soo lovely she has totally put a smile on my face people like these are very rare so thankyou so much 💯🌈”

Helpful Report

Posted 4 years ago

“Very Bad quality Network service dis one, and also bad recharge pack, per day company has calling me around 50 times for recharge your new pack services, it's very Irrtetting 😠😤”

Helpful Report

Posted 4 years ago

“Stay away from Vodafone i have been a customer for many years my payment date was set up for the 1st of each month they decided to change to 26th without my permission i explained many time i don't get paid till 31 or last day of month i have phoned many time and told to pay 2 months in advance i explained i pay a month in advance and can't afford to do this even with what's going on over the coronavirus they decided to put my bill up and threaten to disconnect my service even though it was them that changed payment date”

Helpful Report

Posted 4 years ago

“If there was a zero star I would have used it. I've been holding on now for 2:06 HOURS,and counting, trying to get a PAC code from the ridiculously, overpriced company. How DARE they send messages to customers with an INCREASE to their prices during the Covid-19 crisis, when everyone is in dire straits about money. Other mobile providers have been offering extra data and extra minutes to HELP their customers. NOT Vodafone. A disgrace. Corporate greed at its worst. Sooner I get away the better. But I can only do that if THEY EVER ANSWER THE PHONE!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“don't trust them too bad internet i pay them for one speed and they guarantee me some speed and then i don't even get half the minimum i can't load even web pages i don't look at yutube 2mgbit”

Helpful Report

Posted 4 years ago

“Very disappointed with Vodafone. With the tragedy of the Coronavirus I received an email from them explaining that my monthly plan will be increasing by the inflation rate of 2.5%. With the world falling to its knees... this is how you decide to respond. This is a humanitarian fail! Very disappointed.”

Helpful Report

Posted 4 years ago

“I moved out, since I’m in a new flat ( already 3 weeks) I’m paying Vodafone but internet isn’t working yet. I tried to call many times no answer after long wait. My activation day supposed to be last week. What shall I do now?”

Helpful Report

Posted 4 years ago

“Wow what can I say yes I asked for my pac code and yes I got a final bill of 58 pounds and guess what I get another bill of 18.58 pounds to pay from Vodafone and yes my dad is still on life prolong medication for cancer not that Vodafone care about as there the ones who cut me off after I went over my minutes when I was working up north when I had to keep in touch with my dad to insure he was ok and they didn’t warn me by text or phone then hit me with a bill of 85 pounds to reconnect my phone this is truly a company which has no morals or commitment to loyal customers please stay away from this company . As I have no email my misses is using her email on my behalf to help others not to be shafted by this company .”

Helpful Report

Posted 4 years ago

“Do not switch to Vodafone Broadband. Left with out broadband during COVID 19 pandemic whilst working from home. I decided to switch from BT to Vodafone super fast broadband a few weeks ago which I now regret it was a mistake. Whilst Vodafone’s customer service is very polite it is also useless, there is a serious lack of common sense and it mainly consisted of politely placating you. My Vodafone phone line and broadband switch date was yesterday which was the 23 March, we called them in the morning to check that Vodafones broadband service and the switching service would not be effected by the Coronavirus. If they said yes we would have stayed with BT for a little longer. Vodafones customer service reassured us that it would be fine and the switch would occur before midnight with out an issue. Like most people we are working from home during this time, therefore having a reliable internet connection is very important to us as we can not work without it. When we called on the 24 March the next day we were told that our service won’t start until after the 3 week lockdown. We spoke to the same person who fails to acknowledge that he talked to use about this possible outcome yesterday. My issue with switching to Vodafones broadband is that this could have easy been avoided! The only solution Vodafone’s customer service offered us was to make the one already unlimited mobile phone contract unlimited! When we suggested they send a 4G hub and a SIM card that would work for the household they said they could only sell it to us. Naturally we refused as they’ve already stung us once. Vodafone profits from the Coronavirus without providing a service, and forcing people working from home (in our case with a ten week old baby) into stressful situations. This could have easily been avoided. Using this mobile phone as a hub spot isn’t very helpful, it means we need to stay in the same room for the whole of the working day, if I want to make a call and my partner wants to work this needs to be done in the same room, also as we are social distancing/isolating like everyone the internet is our main form of entertainment and staying connected. It is just very frustrating because this could have all been avoided, Vodafone have also failed to suggest any workable solution. Had they checked what they were asked to check (then: an engineer required? “No sir” - today: “we’re waiting on an open reach engineer who we don’t know when they will be here”) then we could have avoided Vodafone, and wasted hours of our time. They are happy to leave you in the lurch, lie to you, and obfuscate the reality of the situation for a profit.”

Helpful Report

Posted 4 years ago

“During the COVID-19 pandemic, they say they will keep us connected, but they cut the phone and online customer services. I pay £100 per month, and I get 60 GB only. I needed an upgrade or another card, or broadband as I work from home. I will have to limit myself to 60 GB at home. Would they give extra data for those that pay £100 per month, when a card can get unlimited data with £20 per month? That's one of the reasons I will never want to choose Vodafone in my life. They pretend to help you, but all they care is your money and fake marketing and sales techniques—a disgraceful company with similar behaviour in other countries. I had the same experience in Romania.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Worst company to be in. A huge bunch of liars. 🤬😡”

Helpful Report

Posted 4 years ago

“I can only echo the terrible reviews. The broadband works okay but the customer service is shocking. They didn't explain on installation that it was a 'self-managed' account, or what it means. Basically they don't send you an invoice and you have to check in the app. This was never explained so I never had the app. Unfortunately, they failed to set up the direct debit, despite having all of my correct bank details and they let it go for 5 months, rolling over fees and charges until they finally cut me off with no warning. They have passed the matter on to debt collectors, put a marker on my credit file and despite paying in full as soon as I was made aware (when it stopped working) they say it will take up to 5 days to get back online. We are family isolating because of coronavirus and they have told me that I need to go into a shop to reset my security and in the mean time, my son with autism doesn't understand why there is no internet - he relies on familiarity and routine to remain calm) my wife is a deputy head in a high school and needs the internet to arrange work for students and video-conference with colleagues, and I run a business, as most do these days, in a very precarious position. You would think that they could see that the whole thing stemmed from their failure to set up the direct debit, failure to explain the thing about the app, or indeed their failure to communicate that I was in arrears, but no, they just point to terms and conditions and say 'at the end of the day, you didn't pay your bill'. APPALLING CUSTOMER SERVICE - AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Over the last two months I have been unable to watch TV for more than 3-seconds as it continually freezes than shuts down. I have logged this and been told a multitude of different things: it is my fault, the router is broken, there is nothing wrong, we will call you back, we will send a new router, we will call at an agreed time. Almost two months later the issue is worse, no router has been sent. I have been called during working hours and again 20-minutes later, still not at the agreed time. I have had my calls disconnected every single time.I have had every email ignored and now I have just received a message to say they are closing my case as there is no problem. They happily take payment for services that are not fit for purpose and do nothing to put it right except expend a vast amount of time dodging customer enquiries and feedback. This Company is the worst I have ever dealt with, EVER. You are better burning your money than taking a contract with Vodaphone.”

Helpful Report

Posted 4 years ago

“I got along with Vodafone OK for nearly 10 years but every now and then I would notice their direct debit get bigger on my bank statement - they don't tell you when your contract expires and apply 'standard' (read rip-off) charges. Normally I would phone up and shout at them and things would go back to normal. Not this time. Several hours of being kept on hold and going around in circles with arrogant half-wits in Egyptian call centres was too much for me. I got a new, cheaper, contract with Tesco. Even then Vodafone made it very difficult for me to transport my number until I drove 10 miles to a shop. Absolutely shambolic organisation: I can't believe anyone is coordinating it.”

Helpful Report

Posted 4 years ago

“Shocking customer service been around the houses for 2 days just to get the info to send my phone back via dpd provider. Spoke to 6 different advisers, told different things each time. Not only that, if I hadnt gone in to query a bill I would not have known I had been overcharged for a new contract by more than £10, which was not agreed at the time of the courtesy call. Plus I was charged an extra £25 without my knowledge for an apparent upgrade which i was told wasnt actually an upgrade! Still not received info to send phone back (within 14 days) now told I can go into the store and they will return the item for me, and if any issues they can call customer services as a note has been put on their system. Refund is being sorted, supposedly! Dont feel confident that this isnt the end of the matter. hmm frustrating to say the least when it is costing me money and my time for something that is soooooooooooooooooo simple. Feel like they are just saying whatever to keep me quiet. Didnt work as I said if this is sorted i would make a complaint etc. Anyway watch this space.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service. I have spoken to 6 different advisers in the last 24-36 hours all in relation to them sending me the information for the dpd provider to return my phone. I was told: 1. I would get this via email yesterday (17th) didnt receive it, 2. rang 8am today (18th) told i would absolutely get it today, information hasnt materialised again. After being put through to 4 different advisers today (18th) each time having to explain over and over the reason for the call, frustrating to say the least)) I was told an email had been sent and that a pack had been sent out in the post with info to return the item. I mean how difficult is it to send an email and put something in the post? Not that difficult. Why would I waste time and money calling if I had received the appropriate information. Just to add I was sold an item at an agreed price, but as there had been an issue with that device and went into a store, I then found out that the price for the new device was more than had been agreed. Disappointing to be honest as I have been with Vodafone for a long time now, hence the reason for changing provider who have been absolutely great this far, no issues at all and even helped me set up the phone in store and sorted out another issue. I have just been told that I can now return the item by going into my local store and they will send it back for me and if there is an issue to call Customer Services. humm we shall see what materialises.”

Helpful Report

Posted 4 years ago

“Absolutely shocking . Over an hour on hold ! . Left plus net because of price but they always answered in minutes! Vodafone are useless every time to try to contact them”

Helpful Report

Posted 4 years ago

Vodafone is rated 1.2 based on 2,006 reviews