Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Apple watch 40mm back in November 2020 , I had it for a few days then spoke to Vodafone to return the watch as it was too small and get a bigger one 44mm. The watch were returned in the 14days cooling off period. It is now 3 months later and the the 40mm Apple watch has still not been removed from my account. I have been on the phone with Vodafone hundereds of times, also been on the Vodafone chat , I lost count how many times and I still gets charged for the watch. They then charge me £5 for a late payment in Decembe even though I were in talks with them about the returned watch. They promised that the watch has been removed and received my bill this month and I still get charged for the watch. I have had enough now as they expect me to pay for it every month and then need to wait weeks to get my money back. I have been on the chat today again for 2 hours and they keep handing it over to somebody else but the problem is still not sorted out.... I have 3 different connections with Vodafone, wish I went to a different provider!”

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Posted 4 years ago

“Worst provider by far! Finally leaving them! I have never seen my £20 credit for being wrongfully overcharged despite receiving two confirmation on my phone the credit will be applied towards my next bill, so where is it Vodafone? Do I need to call for the third time to receive another useless message from a useless provider? I guess you need the money more than I do, soon to be bankrupt with such a "great" customer service, Vodafone App which never works and you are always "working on it". Not even 1.3* here, shame on you! So many disappointed customers. Fraud! Leaving you and cancelling direct debit, good luck taking any further payments.”

Vodafone 1 star review on 27th January 2021

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Posted 4 years ago

“Aweful companies, stealing from people 1.99 for antivirus on the phone that I never asked for, vodafone TV that I never asked for and was charged 100 euros what a joke, stay away! too bad I cant give 0 stars”

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Posted 4 years ago

“Worse network I ever purchased very poor signal or no signal at all customer service won’t help you at all I am paying for a service I can’t use if you live in RM16 postcode I will recommend don’t go for Vodafone at all they are rubbish and there customer service is rubbish to they won’t give you any kind of help to fix the situation pathetic.”

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Posted 4 years ago

“Customer service is useless, been waiting 6 weeks to resolve problem with my broadband, closed account eventually, now vodafone is issuing refund since September 2020. Never ever again getting contract with them. Worst company in years I had to deal with”

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Posted 4 years ago

“They just transfer you until you get bored and give up.”

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Posted 4 years ago

“ABSOLOUTE JOKE OF A COMPANY THE ONLINE TECH TEAM CANT EVEN SPELL PROPERLY THEY JUST KEPT TRANSFERRING ME TO SOMEONE DIFFERENT EVERY TIME WHO WAS JUST AS RETARDED AS THE LAST PERSON”

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Posted 4 years ago

“Hi friend had no signal on hes phone that was vodafone I phone vodafone on my phone Vodafone customer services Said that he couldn't Talk to them unless He phone them on hes phone I said how can he phone on a phone that has no signal Vodafone is a stupid and bad company One star was too high My friend and I now with 3 Much better company”

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Posted 4 years ago

“VODAFONE WORSE PROVIDER WE HAVE EVER HAD My mobile lost signal 4 days ago, Vodafone said it was a SIM card problem and sent a new SIM card. Unfortunately for me it still doesn’t work. Ive spent so much time talking to their tech department with no luck and each time having to go over the same problem again and again. I have asked for a PAC code so I can keep my number and buy a new phone from a different operator. Each time I’ve been cut off. This is business phone and has caused me to lose a considerable amount of work. I had mobile phones since they first came out many many years ago. This is by far the worse customer service I have ever experienced not just in phones but anywhere. If you rely on your phone for business steer well clear.”

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Posted 4 years ago

“Horrible horrible horrible ... customer service and service is amazingly bad.”

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Posted 4 years ago

“Everything stay clear customer service the pits”

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Posted 4 years ago

“3 days with internet service issues nation wide in Spain. Also the Vodafone TV features they advertise so much tend to work very poorly or not work at all.”

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Posted 4 years ago

“VODAFONE ARE THE WORST, MOST SELFISH, RUDE AND CORRUPT NETWORK GOING, STAY WELL CLEAR OF THEM. Upgraded my phone, phone turned up broken, sent it off to be fixed, came back even more broken, sent off to be fixed again....got a letter telling me to pay £79 to have upgraded phone I had never even used fixed, so walked into the vodafone store with broken phone gave it to te worker and said I'm done with vodafone, you can keep the **** phone, I'm leaving Vodafone as soon as possible. Vile company”

Vodafone 1 star review on 7th January 2021

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Posted 4 years ago

“Nightmare company sent phone off 2 weeks ago after 8 live chats 15 phone calls totalling over 18 hrs still no where just want to sign me up to new contract at higher price and passed about joke of company stay well away live chat customer service upgrades dept what a joke just antagonist”

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Posted 4 years ago

“Vodafone networks is so bad Network service is bad I am not satisfy from Vodafon”

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Posted 4 years ago

“Shame it is not possible to avoid zero stars. Vodafone -totally incompetent, local branch transfered me from contract to PAYG when all I asked for was a new phone, then changed my security details so I was unable to rectify this anywhere but at that branch. 6 months later and Zinc, Vodafone's "credit management" company start sending threatening letters. I point out the error is 100% their own, they keep sending letters. The press and public need to know how this company operates.”

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Posted 4 years ago

“I’ve been with Vodafone for over 20 years and it’s come to this me writing a review it’s a joke guys I reserved a new I phone 11 in September witch was faulty out the box I let you know this several times different members of staff and I here nothing back of anyone plz treat your customers with some respect......”

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Posted 4 years ago

“WORST COMPANY EVER!! STAY AWAY”

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Posted 4 years ago

“Worst customer support/Payment collection team i ever experienced. These people never know how to treat a genuine/loyal customers. I was using an postpaid no. for more than 6 years. These people generated high bill amount which was not used by me in MMS.I raised a complaint and customer support accepted to wave off the money in the next payment, they never did it till now which is already 11 months over. People from collection department calling continuously to pay the amount which i never used it and the girl (8939182878) who spoke to me didn't know how to talk to the customer she is very awful, extremely bad. I thought of continuing the network when CS people revert back .But after talking to this rebellious girl i dont want to continue the service at all. Pathetic service! Please train your team how to talk to the customer and listen their concerns then you can allocate peoples for collection. Worst Service!”

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Posted 4 years ago

“I found years of fraud that had gone undetected until I finally discovered it whilst looking at strangely high bills. After almost 2 hours trying to sort it they finally agreed to do something about it. Roll on next day and without warning whilst travelling to a meeting find my phone has been cut off. Can't make meeting and have to travel a long way without a phone. Finally get home and on wifi to try and sort it and they say there is nothing i can do as it's with the fraud team! Awful service. no help offered and too long to get anywhere!”

Helpful Report

Posted 4 years ago

Vodafone is rated 1.2 based on 2,011 reviews