Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 642 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I try to avoid Waitrose in Malvern and prefer to shop at Waitrose Evesham where the customer service is totally different. Staff at Malvern are rude and unhelpful most of them just standing around chatting to each other. I asked if someone could help me pack as I had 2 trolleys of shopping, then the cashier said my shopping bags were too close to him as I was packing he didn’t feel comfortable? I then asked if someone could help me to my car with the trolleys it was done but with long faces. I won’t go there again. Evesham staff are extremely helpful and courteous I suppose it must be down to the manager.”

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Posted 3 years ago

“The customer service is dreadful! Such a bad experience! Will not be ordering from them again!”

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Posted 3 years ago

“Waitrose Quick Check - 4 rescans on the trot. Myself and my wife always use quick check in store. The last four times in succession we’ve been subjected to a rescan at the till - the latest today even though I got Waitrose to check my card for any errors/red flags before I started shopping AND no difference between the till and what I’d scanned. Waitrose response...? - after initially implying I may have missed something, “we’re waiting for a system upgrade (delayed by COVID) and if I come back in March it should be better!” 🤷🏻‍♂️ Excited and delighted by the experience? Not me!!”

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Posted 3 years ago

“Waitrose British beef bone in sirloin. Have just cooked for lunch. Wonderfully tender and full of flavour. Thank you Waitrose - best steaks we've had in ages.”

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Posted 3 years ago

“Aberdeen Angus burgers, cooked burgers in a pan without oil the amount of fat that came off these burgers was shocking and the smell while cooking unappetising, lastly bit into burger and found ground bone pieces. through remaining burger on the lawn for the fox . revolting!”

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Posted 3 years ago

“Yesterday we had a delivery in sleet and snow. Our driver was a young man, Tom. What a pleasant young man! He insisted on bringing the crates with food bags right to our back door so we did not have to step out into the cold & wet. He asked us if we were keeping safe and well and generally chatted whilst giving us our order and going through the substitutions. It was so nice to engage with a young, articulate and confident person. And what a great ambassador for Waitrose.”

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Posted 3 years ago

“So upset that I ordered a hand tied bouquet of flowers following a bereavement only to discover they are delivered on a flat box and left on her step to arrange herself. I am mortified that this is not made clear on the website . I think my friend has better things to do than arrange her own flowers. Will never use waitrose again. Total letdown.”

Helpful Report

Posted 3 years ago

“Being one of the people who are self isolating and reliant on home deliveries my wife and I shop around for available slots. Our last one was Waitrose and generally good as they go but I must say the driver was exceptionally good. To achieve variety we pick from the limited stock offered and whilst "customer service is effectively non-existant and websites to complain do not seem to work there is one product that we both think is so bad as to defy description. That is The Coconut Collaborative Banoffee Little Pots. Little is an understatement, miniscule four teaspoons full would be more accurate. No refined sugars seems to mean that they are unrefined. Now the taste that is the biggest challenge to describe. It is reminiscent of school chemistry lessons and a more artificially tasting compound I feel would be hard to find . I am thankful that they are small, less to throw away. If you value your taste buds avoid at all costs. great shame I cannot find a route on line that works to make Waitrose collect them and dispose of them safely.”

Helpful Report

Posted 3 years ago

“Bought a Fiona Cairns Chocolate Happy Birthday cake from The Altrincham store. The cake was presented really lovely and had over a weeks expiry use by date- god we dandy wait until the expiry date to use it,This was the most awful dry state cake I have ever eaten and nobody could eat it- dreadful”

Helpful Report

Posted 3 years ago

“I managed to book a food delivery for me and my neighbour ( ages 70 and 95). We’d had the order booked for 2 weeks and needed the delivery. On the day order due I-received an email saying order cancelled. They offered 15 pounds if I rebooked before Feb 1 ( impossible as deliveries like gold dust) and a phone number I could call that turned out not to work. I contacted Customer Service to say J needed the delivery and even if I had to wait a couple of weeks to please deliver. I was very very rudely told there would be no delivery, that cancelled meant cancelled and I’d just have to look for another slot. The offensiveness and lack of help was mind blowing. A truly bad experience.”

Helpful Report

Posted 3 years ago

“I shall never use Waitrose again for flowers the customer service chap was. Rude, difficult. Challenging I would advice people requiring go to other florists. I wish all customers could hear the recorded message”

Helpful Report

Posted 4 years ago

“Thank you Waitrose Wimborne you are the only supermarket or shop as far as I am aware in the area who have kept hand sanitizers available to use as you enter the shop and kept with the one way system around the store. Full marks for health and safety of customer and staff.”

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Posted 4 years ago

“My husband spotted your jewelled orange fruitcake. We have just had a piece each - absolutely gorgeous, and the cake base was unusual in that it was not the heavy fruited Christmas cake we normally have. Will certainly buy it again in fact, might even check if there are any left over in store!”

Helpful Report

Posted 4 years ago

“I bought a whole salmon. When i asked for itr to be cut into steaks the assistant assumed i wanted one.And said she couldnt, when said no ineed a whole salmon she said .it will take at least 20mins. but she failed to weigh it and tell me how much it would be.. I was so upset because i was dressed in muddy clothes (dog Handling) and Her first response was uncomfortable for me. so i left her to prepare the salmon. When i bought the salmon I was shocked at the price, it was 3 times the price of Sainsburys last 4 salmons i have bought. I took it to the cashout and paid for it . But will not buy salmon from Waitrose again.”

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Posted 4 years ago

“I bought a turkey breast for Christmas which had absolutely no taste to it. It was a small one suitable for 4 people, costing £25. I realise that smaller ones have less taste, but didn’t expect it to be totally tasteless. Why sell this size if you can’t do better than this. It ruined our Christmas meal.”

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Posted 4 years ago

“We have been shopping with Waitrose for a while & all through lock down with family member being extremely vulnerable . Everything had been of excellent quality and delivery exceptional big thank you to Waitrose and all staff ,delivery persons . Christmas shop was a pleasure , lovely food as always . Keep up the good work Waitrose ,”

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Posted 4 years ago

“bruv they deserve 0 stars this is the definition of a rubbish store ;too overpriced and their things are never the ones you actually want”

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Posted 4 years ago

“I love the Waitrose partners model, the products in store, but their delivery (from Finchley) is really lacking. This Christmas, ordered their Christmas products, on their special slot with 1+ month in advance, just to find them missing upon delivery (how is this possible?). Even with other orders done, there would always be products missing (so different than ocado), not to mention their replacements (eg. type of rice by another type of rice completely different -- yes, not all rices are the same). Shame, really good supermarket otherwise.”

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Posted 4 years ago

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Posted 4 years ago

“it is dreadfully horrible their customer service is disgraceful i am never going to go to that horrid store ever again”

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Posted 4 years ago

Waitrose is rated 2.7 based on 642 reviews