Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“Have been online shopping for over 2 decades now, and never have I had such a poor experience from such a large company. They refused to allow me to purchase a large order which has discounted items, simply because there online system does not have any free slots for ANY of there London stores. Not EVEN collecting in person was possible. Instead they insisted I would have to pay for the full price of the goods as it would be classified as being purchased the days after (when the prices go back up). Wasted over an hour online and even a half hour phone call and then staff had no solution. Really annoyed and flabbergasted how a company effectively is happy to loose custom on a technicality or system process.”

Helpful Report

Posted 6 years ago

“Ordered bacon sandwich the lady put it onto brown bread which I didn’t ask for them when I asked for it on white she pulled a face , the bacon sandwich usually has a nice quality bacon with at least 4 rashers what I got was 2 dried out rashers - I couldn’t go back as felt her attitude was just so poor from the off”

Helpful Report

Posted 6 years ago

“Tom whitefield from the Poundbury store absolutely made our day today. It’s my little boy’s 2nd birthday on Sunday so I called ahead to see if this store stocked the decorate your own cake. Turned out they did and Tom put it back for me. When my family came to collect it, he gifted us a whole range of cake decorating bits and bobs because he thought he’d given me the wrong information on the phone. Not only was this beyond helpful, he then gave us a packet of blueberries for my son as a present. (He did offer a pack of chocolate buttons but my son can’t eat chocolate so swapped for blueberries)! I wish I could upload the picture of the finished cake. We are absolutely thrilled. Thank you Tom, I hope you receive this message!! Very happy customers.”

Helpful Report

Posted 6 years ago

“Very helpful and polit staff”

Helpful Report

Posted 6 years ago

“I had a home delivery of Waitrose groceries, however some items were listed as being delivered but actually the driver didn't have them on his van. He said he would contact the depot and they would be in contact. Within the hour I had a call from Waitrose, they said the missing items would be delivery straight away. 15 minutes later we had our items delivered along with a complementary box of roses. What fabulous service Waitrose offer, no wonder they are my favourite supermarket.”

Helpful Report

Posted 6 years ago

“Can I just start by saying I love Waitrose. I love everything about it. The staff, layout, selection of goods and most of all the taste of the food. Now today I wanted a quick ready meal so bought salmon fish cakes which I served with broccoli and spinach. They are supposed to have salmon rocket and watercress. Honestly I can taste none of it. If I had to guess I would say the filling is heated to such a high level it destroys all taste leaving an almost gelatinous lump rolled in breadcrumbs. The final nail is it's dry. This is not a fish cake. Please Waitrose change your supplier and find someone who knows what a fish cake is.”

Helpful Report

Posted 6 years ago

“I Bought a Christmas tree from. Mountsorrel store. It cost £25. The best Christmas tree ever. Good value and no mess never shed any needles. Looks as good as when bought at beginning of December. Just taken it out to plant in garden. Staff also very helpful there and loaded it in car.”

Helpful Report

Posted 6 years ago

“I bought two Waitrose 1 chilled tarts on Sat. 29.12.18. The Sicilian Lemon for 30.12.18 and the Orange & Dark Chocolate for 1.1.19 and both eaten within their ‘Use by’ dates. Although good in taste the pastry bases were soggy on both tarts and I could not remove the foils before serving even though I snipped around the foil sides.”

Helpful Report

Posted 6 years ago

“I bought Waitrose essential turkey this Christmas, it weighed 6.5 kilos and cost £40. The quality was excellent, I did not tell guests it was the essential range and everyone thought is tasted good. I have always liked the essential chickens and thought I would try this, as I have been fed up with paying £75 plus for free range, or bronze turkeys from my usual local butcher. Could not fault this turkey and will definitely buy this again next year. Well don Waitrose.”

Helpful Report

Posted 6 years ago

“Waitrose 1 dark chocolate truffles: for £6 you get a box which you think is full of chocolates. In reality there are 10 chocolate which fill less than a quarter of the box. Took a photo but I don't know how to load it. So misleading and disappointing. And the chocolates aren't even that special either!”

Helpful Report

Posted 6 years ago

“Waitrose had an amazing service that supplied me with outstanding products to enjoy.”

Helpful Report

Posted 6 years ago

“don't recommend going to waitrose went to another store and got so much more and had better quality!! forever not going back AGAIN!!”

Helpful Report

Posted 6 years ago

“My Mother went to her local store in Warminster to order flowers as a gift for a friend which she has done before (she does not have internet) on asking for help in her words, a nice young lady tried to help but as a new employee was not familiar with the process so called for assistance from the manager, who eventually arrived he then started to deal with the order but during this he stopped walked away and attended to another customer, on returning she said he did apologise, he then made a phone call then handed the phone to my mother and told her to give her card details including the last 3 digits on the back of the card while surrounded by other customers she is now concerned about the security of her card, you would think more thought and consideration would be given to an elderly woman by Waitrose management”

Helpful Report

Posted 6 years ago

“Made a special visit to Waitrose to buy their much advertised Christmas Chocolate & Sour Cherry Mince Pies .... so so disappointed, they do not resemble a mince pie in any way but the shape. More a round chocolate cherry shortcake , no unctious cherry filling in the proportions that would normally be expected in a trad mince pie, and overall a dry over sweet eat.”

Helpful Report

Posted 6 years ago

“Only my 2nd delivery and over an hour late already - no-one’s called me until it was 15 minutes late and then I was told it would be with me in half an hour. And that was almost an hour ago! The same 2 items are missing and substituted for the second week in a row as well. I’ve just called to find out that it should be with me in the next half an hour but why am I having to do the calling? Appalling and I won’t be using them again.”

Helpful Report

Posted 6 years ago

“Waitrose 1 free range chicken breast fillets - warning to customers to check packs carefully. Hidden lumps of fat under and tucked in to the fillets not even attached to the chicken meat so possibly not even chicken origin. Would have thought better of Waitrose, most disappointing”

Helpful Report

Posted 6 years ago

“Basically I'm a Waitrose fan. Some of your convenience meals - Chilli Con Carne, curries etc are as good, sometimes better than M&S. But... 2 recent gripes: your Waitrose fresh soups are generally disappointing, you can't compete with Covent Garden soups (their mushroom soup is fantastic). Today I bought 'Chicken and Spelt broth soup, lashed out £3! It was awful, there was a predominant taste of rosemary (and possibly garlic puree) not chicken or vegetables. It was thick and stodgy, hardly any delicious liquidy broth or bits of solid chicken: the bottom line was simply profit. Why is it so difficult to get decent chicken and veg fresh soup. There's no secret to the recipe. Every year after Xmas, we'd have her turkey, or chicken, or both, soups. here's what she did. Take all remaining chicken/turkey from the carcass (buy an extra leg or breast if not enough) - set aside. Boil carcas for a few hours. Skim off fat which will have risen to top. Put in large saucepan, with chopped carrot, chopped onions, and chopped celery, and not too much pearl barley - that will give some body to soup but don't overdo it: you want plenty of delicious, liquidy broth as well as meat & vegetables.. Simmer for 90-120 mins, after 45 mins add turkey/chicken. Serve with crusty roll - heaven on earth! Can this not be mass-produced and 'tubbed'? Then there's desserts. Waitrose are crazy: they make own brand, wonderful desserts like Tarte Framboise and then promote Itsu dumplings. These are awful, uneatable. Where are your taste sample team? I've offered my services for free and you've spurned them - I'd reject the Duchy soup and the foul Itsu dumplings - and get your product development team working on my Mum's chicken soup. Sorry, but see Wesker's play 'Chicken soup with Barley' - forget the spelt. Avoid tears over spelt broth! Dudley Jones”

Helpful Report

Posted 6 years ago

“Essential strawberry trifle is just fantastic..it is light tasty and not loaded with sugar, very good quality..well done Waitrose”

Helpful Report

Posted 6 years ago

“Waitrose appears determined to drive away customers. First the free coffee went (unless you remember to take a mug with you), then the 20% off picks. Now, it can't even keen staple items in stock. Newark, 1/11/18, middle of day, had to finish my shop elsewhere as so many items were out-of-stock. Not unusual or special, just staples such as McCains crinkle chips, Essentials pates, nectarines, syrup bottles and most bars of soap. Might as well miss out Waitrose and start off elsewhere to get entire shop in one place.”

Helpful Report

Posted 6 years ago

“Waitrose has a terrible policy when it comes to ID, my daughter is 16 and was able to buy alcohol in store. Not sure what kind kind of ship for running Waitrose but is not a very tight one.”

Helpful Report

Posted 6 years ago

Waitrose is rated 2.6 based on 650 reviews