Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 640 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although Waitrose is not the cheapest of the main food shopping stores, I personally love some of their products and willing pay that little bit extra for the pleasure of eating excellent tasting food like their chickens!”

Helpful Report

Posted 7 years ago

“Excellent customer service, and always high quality goods. Always delivery on time and staff are always exceedingly respectful, attentive and polite, without exception.”

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Posted 7 years ago

“First delivery 2 weeks ago 6 items not available. 2 substituted with lower quality, the others that were accompanying other items I.e. Cream to go with orange tart no show. I complained and was given a voucher. This week I tried again. 3 items missing. I had ordered a nice crisp French rose, substituted with Californian sweet rose. 60 dog poop bags substituted with a dispenser with 15 bags in. But my biggest gripe is a Waitrose 1 sirloin steak. On line average price £5.33. Mine was £9.50, a grey colour and ran out of date the next day which was the same as the fish pie. I like my food but even I can't eat that much in one day. I can't be bothered complaining again. I've spent a good few months shopping at M&S after being let down earlier this year by Waitrose on the same complaints. Short date life and bad substitutions. Hello M&S again”

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Posted 7 years ago

“I shop at Waitrose every day and I like the staff being happy and helpful!”

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Posted 7 years ago

“Good quality food, different to other mainstream shops.”

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Posted 7 years ago

“Sufficient car park; reasonable price; free drinks for members; polite employees.”

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Posted 7 years ago

“A new Supermarket shopping experience. Waitrose are known for their quality but what was equally, if not more impressive was the Customer Care provided. It somewhat epitomised their attitude to their customer, attention to detail, exceeding expectations and putting the customer first, something one misses from the local corner store and has grown used to its absence in the supermarket. Waitrose in Salisbury obviously take time to train their staff in Customer Care and it pays dividends, I now look forward to the chore of shopping in the store.”

Helpful Report

Posted 7 years ago

“Waitrose is one of our local supermarkets. I love going there the atmosphere is always pleasant, warm and wecoming. You don't feel that in other stores. The produce is so variable from other stores. Everything's fresh, fabulous tasting and now the prices are online with other stores. People think you're "posh" shopping in Waitrose. It's my preference. I can have a nice snack and free coffee whilst in the store then cat Try on shopping. Having cats Waitrose sells the only flavour my cats like. I've looked in other stores the dont stock it. That's the other great thing they stock so much it's amazing. Love it.”

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Posted 7 years ago

“delivery on time and good choice of good products”

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Posted 7 years ago

“Was given a Paxton and Whitfield hamper through Waitrose, did not expect the shredded pork with sloe gin to have a risk of botulism, they have issued a recall! Would be nice in an email from Waitrose to have an explanation of how their supplier quality is so poor and how they are going to ensure their products are not 'to die for' in the worst sense. I”

Helpful Report

Posted 7 years ago

“Today I went to my local Nine Elms, London Waitrose having shopped at the smaller Morningside branch a few days ago to buy a seafood bisque and some boxed frozen shell-on prawn available there and advertised currently on the Waitrose 1 25% discount offers on the website. Not available. Nor was there any Swiss chard - the only two things I went there for which I couldn't get at my much closer supermarket. According to a manager, the larger stores have a smaller selection (yes, that's really what he said) and also requests to stock an item must be repeatedly made to have any effect. It is just like going to an average-to -poor supermarket these days - all very disappointing in terms of what is on the shelves and any help offered; it used to be standard at Waitrose for bags to be packed at checkout but that only happens at the small basket-only branches. I don't suppose anyone at Waitrose will even read this, much less show any interest. Whatever happened to the John Lewis standards??”

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Posted 7 years ago

“Quality of products”

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Posted 7 years ago

“good servce good choice of product”

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Posted 7 years ago

“50% of the items I was looking were not on the shelf. Most had notices stating that the particular item was unavailable. This is not unusual, I have experienced this on several occcasions previously.”

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Posted 7 years ago

“The food is always fresh and the staff always helpful. The parking is good, stores are beautifully clean and if thirsty they give a free tea or coffee! What more could a customer want.”

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Posted 7 years ago

“Excellent customer service and a free hot drink while I did my shopping.”

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Posted 7 years ago

“The order arrived exactly on time. All the items were of the highest quality. There is an ongoing issue with their voucher system but this is being dealt with by the customer service team and in no way detracts from the quality of their produce”

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Posted 7 years ago

“Their staff are a delight and their products are good. The shop is clean and it is easy to find what I am looking for. Parking is easy and I feel at home in the store. I have shopped there for nearly 50 years, what better recommendation can I give.”

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Posted 7 years ago

“Great staff and nice layout”

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Posted 7 years ago

“The best supermarket I have ever shopped from. Many offers, the customer service always outstanding and the quality and variety simply amazing!”

Helpful Report

Posted 7 years ago

Waitrose is rated 2.7 based on 640 reviews