Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 638 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love sushi, recently I was recommended sushi from Waitrose as a cheaper alternative but I found the rice very vinegary and overpowering I purchased from two different Waitrose and the result was the same, I gave some of it to the friend who recommended and they told me it tasted differently to before, unfortunately I am disappointed.”

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Posted 5 years ago

“Soya milk, oat, olive oil, baking oil,”

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Posted 5 years ago

“Your granary loaves used to be really soft and chewy texture - what's gone wrong? They are now impossible to cut without the outside crust falling to bits. Look on the shelf - they are inevitably showing signs of the crust separating from the rest of the loaf before they've even been handled. Also now dry and like cardboard when toasted - shame - will not be buying again.”

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Posted 5 years ago

“Really great customer service here. Slightly limited product range compared to the larger Tesco stores, but you will always find what you want”

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Posted 5 years ago

“Loyal customer for nearly 50 years. Quality, quality, quality.”

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Posted 5 years ago

“Visited Waitrose Trumpington Cambridge today with a wheelchair and a toddler. The staff and other customers could not have been more helpful. Thank you”

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Posted 5 years ago

“I had good customer service, the cashier Gina was good she is packed my shopping and told me what to pay, she said enjoy your day.”

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Posted 5 years ago

“I had good customer service the cashier Gina was good she packed my shopping and told me how m7ch to oay, she said enjoyed your day.”

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Posted 5 years ago

“Bedford waitrose café... Could not make me happy, because they could not supply a toasted hot cross bun with our tea and coffees this morning. Why? They sold out. When asked could they not get some from the shop floor, the reply was we are not allowed even though they are the same hot cross bins. Shabby waitrose and revenue lost!”

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Posted 5 years ago

“I have a weekly order delivered. The delivery is always on time or even earlier if it is convenient. All the delivery drivers are very pleasant and friendly. The only negative is that not all the items are available and usually at least 3 items or more are not delivered even though they are available online.”

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Posted 5 years ago

“I have visited Waitrose in South Harrow on Friday 05/04/19. The staff is always so helpful there. However I would like say a special Thank you to Aki from the Bread Counter. I absolutely love olive ficelle rolls, however they are always sold out. When I asked Aki if there are any left, he said no however he said that he would check the freezer, to my surprise. He found some in the freezer and kindly baked it for me in 10 minutes. Now if this isn't a fantastic customer service I don't know what is! Aki thank you for your amazing customer service and going the extra mile. You have made my weekend.”

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Posted 5 years ago

“I'd like to comment on Waitrose 1 Perfectly Fruited Hot Cross Buns. In the absence of any other traditional hot cross buns in stock, I bought these, unnecessarily larger/two in a packet hot cross buns. Normally it is hard to go wrong with the traditional ones. However, these buns are severely lacking in fruit - is that perfectly fruited? - and very, very dry, with a nasty flavour. I will certainly not be buying again.”

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Posted 5 years ago

“Good choice of vegetables I can’t find at the other major supermarkets. Worth paying slightly more for better quality. Also they always discount food stuffs near their best before or use by dates.”

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Posted 5 years ago

“I went to enquire about a particular plant and Emma & Anna were outstanding at the Newport Pagnell Road store Northampton they rang other stores went on google for me trying to source this particular plant whe's name was that of my dad who had just passed they have put my faith back in the human race for excellent customer service and being so very caring nothing was to much trouble I want to thank these 2 waitrose gems from the bottom of my heart X”

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Posted 5 years ago

“Why do you expect everyone to drink your free coffee on the move. I am disabled and find this idea discriminates against me. Also when I used the cup you have nsisted on providing it had a small hole at the top which allowed the coffee to spill out. I have cataracts in both eyes which are unfortunately inoperable due to my medical condition which could result in haemorage behind the eyes. My complaint is that when the coffee spilt on the floor I did not see it and was called a bloody nuisance by your staff . I spoke to your manager and the matter was resolved but I now have no alternative but to pay for my coffee at the restaurant. I am not poor and this is not a hardship but the principle is still irksome that your rules do not consider the needs of the disabled who cannot carry things around with them. A very disgruntled Waitrose shopper. My card number is 9210170778129237 and I am a good customer of Waitrose as is my daughter. I do think you should consider your policy's effect on the disabled. Yours sincerely, Mr C R Morris”

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Posted 5 years ago

“Did your recipe with Cod and prawns with fennel and white wine this week and it was delicious. Would like to thank eyanne for her help by printing off recipe giving us prawns and getting fennel for us on 24/3/19. Sorry its taken so long to get around to doing this and don't know if have name right but will certainly do it again and the fennel was delicious first time we have had it.”

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Posted 5 years ago

“My favourite supermarket offers not only quality products but also the best customer service who can surprise you with free box of cookies just to makes your day and appreciate to see you very often. Massive thank you to Marie from Waitrose Barbican for the cookies!”

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Posted 5 years ago

“I will travel an extra few miles so that I can shop at Waitrose. I have shopped at all supermarkets and find that fresh fruit and veg, when purchased at Waitrose, lasts longer. I think Waitrose tends to buy produce that is more fresh, which is why it lasts longer. I can get more obscure foods from Waitrose too, whereas other stores don’t tend to have it. Really liking the Waitrose own cleaning product range ‘Ecologocal’ - cheap, cleans brilliantly and plant based so it’s biodegradable. Customer service is always excellent. It’s my one stop shop, go to store for quality and all in all, an enjoyable shopping experience. Thank you Waitrose. I’ll be back.”

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Posted 5 years ago

“couldn't find a decent les anywhere since they sacked Corinne bailey”

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Posted 5 years ago

“I bought a punnet of fresh Waitrose raspberries. I started picking at them until I found a dead fly lurking underneath one of the raspberries. I contacted Waitrose customer service, after saying that they would investigate they took nearly 4 weeks to get back to me, only to say that they can't tell at what stage the fly got inside the box, as though that makes any difference! Flies, alive or dead, carry pathogens which, when they come into contact with food which is then ingested, can have devastating consequences on your health. No excuse!”

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Posted 5 years ago

Waitrose is rated 2.7 based on 638 reviews