Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

2.5 Rating 240 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swimming pool was dirty, there were stones all down the side of the steps. The changing area and toilets for the pool were well below par. I expected a little bit of luxury but it was so basic and rundown people were walking straight out of there. This is called a spa hotel but only one therapist on duty the first day and two the second so could not get booked in for any treatments, this was a party of six who all wanted treatment done. Had tried booking in on line but although it said there were slots available it would not let me book, just going around on a loop. After staying at Heythorpe this was a big disappointment and more expensive. I didn’t think this was value for money . In the Blue room they were advertising 3 cocktails but when ordered they came back and said they didn’t have the ingredients . The average wait for drinks was about 30 mins if not longer. Had to send coffee back because it was cold when it arrived. I don’t blame the bar staff as they were run off their feet and seem to be covering both bars, there wasn’t enough bar staff to cater for service only, we did go to the bar a couple of times but was told to go to the table and a server would come. I don’t normally complain but this is the worse experience I have had and would not return.”

Helpful Report

Posted 5 days ago

“Very upset with the food at Littlecote House . Menu very limited. Roast everyday expect that on a Sunday I believe the buffet service salad Bar Omelette Bar and then a choice of Indian or Chinese selection is really missing. Stayed for 3 nights very disappointed also did VIP in the entertainment hall again very disappointed again drinks list very limited so had to pay the difference for the correct wine and scotch whisky and also had to pay to double up For what you pay the standards have gone down since we stayed last time 9 years ago for our 25th wedding anniversary and this year for our 34th wedding not sure if we will be back”

Helpful Report

Posted 8 months ago

“Looking sad, needs new carpets,stuck down with a lot of black tap. Swimming pool has no heat, we were told hasn’t worked for the last six weeks, had my nails done on the Wednesday, started to chip the next day, if it was our first visit to warners it would be our last, come on you can do better.”

Helpful Report

Posted 1 year ago

“Have stayed in a few Warner hotels with great stay. Just stayed at Cricket St Thomas. Had terrible time. Very long walk to room. Room was cold and not aired. Selection of main meals in the evening was very poor, basically cooked dinner each evening. Just meat and veg each night. Towel rail not heating. Towels were vey rough like wiping in sand paper. So call dressing gowns only up to size 12 and rough. Entertainment great on the Saturday night other nights rubbish.”

Helpful Report

Posted 1 year ago

“I haven’t been yet but booking for a group was a nightmare. I called the help line a couple of times and got different answers. Also only the lead guest can make amendments and then it isn’t straightforward. Warners need to streamline their online booking and train their customer are advisers better. I had paid an extra £10 to have a room allocated but when I tried to change I was told that the cost is £15. I’ve been to Warners before but this will probably be the last time if they don’t get their act together. I think they are slipping in customer care and I would only give a two star, my friend also was very frustrated and such a waste of our time!!!! Kate Neale”

Helpful Report

Posted 1 year ago

“The advert is very misleading - yes no children but….. average age group is 70+ - food, entertainment geared up for OAP’s. Half the activities were not available, the so called disco never moved out of 1950’s era”

Helpful Report

Posted 1 year ago

“Should ypu go on a gold Ballroom Dancing break, Do not think you will have plenty of Dancing, because you don't 7.1/2 hours, in four days.three &half hours of that in the day13.00hrs/1.0ne hour pr day ,not good ,good bye Warners will not be back”

Helpful Report

Posted 1 year ago

“Just got back from Thoresby Hall. Everything was OK apart from our room! Paid extra for a patio and we was put in a room that turned out to be directly underneath the reception!! All DAY and NIGHT you could hear people walking around. My husband complained 4 times in 24hrs but we were told there was no other room. By our last night we couldn't take any more, I had fallen asleep in a chair that afternoon in the great hall lounge because I was so tired.We went to reception at 12.30am to say all we can hear is the night staff walking around. Two of the receptionist said that our room shouldn't be let out at all and instantly moved us to another bedroom for ONE peaceful night sleep!! After being promised to speak to a manager the next morning we could only speak to a team leader!! We were given a voucher for money off another holiday and told refurbishments start next year and things might change!She said a spare bedroom had become available because guests had left on Wednesday so I don't know why nobody came to offer us the room then, knowing we had asked to be moved,that would've been better customer service!! It certainly wasn't a relaxing holiday and we were glad to come home for a decent night sleep. Don't accept a bedroom if the number is 103!!”

Helpful Report

Posted 2 years ago

“Gunton Hall this weekend well we always had a great time not anymore. Ques to start with 1. before parking 2, Register 3. Mealtimes Which table for that sitting. 4. Fetch your starter. 5. Fetch your main course. Poor choice of main meals if any left no plates small portion of meat one choice only. Up to last meal the same. Breakfast last morning no eggs no plates no beans no scramble eggs long wait back to table no toast or tea until later cup of tea only one. Chalet needs looking at sink plug does not plug. Bulb kept flashing, hairdryer holder falling off. Window would shut. No shop so forgot things do without. So if disabled or injured tough luck no table service available. OOPS one good thing entertainment very good. this break cost me £500 + If as poor on next visit (Jan) it will be the last one. I could go on but no,”

Helpful Report

Posted 2 years ago

“Continued Loud music in two very small lounges and supposed to cater for 200 rooms. One lounge we had to return to get a coffee (pay ourself extra) as staff said the lounge was far too small to cater for everyone. I am surprised that health and safety allowed this lack of space due to Covid restrictions. During dinner exactly the same loud music and was not allowed to have it lessened. Absolutely no where to relax and read or play perhaps card games or in fact any board game. So we returned always to our room. Not a book in view and I was hoping for a library feeling older people enjoy these types of holidays Many rooms need refurbishment and my mattress was uncomfortable and old. Around the shower black mould marks (looked liked) We had a radiator which could not be turned off as the caretaker explained it was broken. We wet our pillows sweating and embarrassed we had to explain to housekeeping As for car parking it’s totally unacceptable. Accessible parking was called Disabled not a term favoured by people with all Kind of health issues moreover all parking was difficult to find. Having to walk quite a way. Generally speaking it seemed as if we had spent the entire week with loud music all day unless we went out or tucked ourselves away in our room. Really not a rest at all Two and truthful positive comment. All staff did their best and were kind and polite. Many realised that the lounges were inadequate and needed a vast change. The food generally was a good selection, well enough presented and good quality. Some Warner hotels do offer some relaxation and nice large lounge areas but be very careful. Warner as far as we were concerned just wanted our money and keen to sell this expensive trip. Hoping to return to another more suitable hotel I need Warner to be truthful as to what class of hotel this is. What type of people enjoy this also.”

Helpful Report

Posted 2 years ago

“After many wonderful breaks at Warner's our last one to Alveston Hall was extremely disappointing. Facilities were OK as usual but the service very poor. We had a Royal Suite together with a VIP Experience. The suite was very nice but poorly serviced - we had to ask for clean towels/tea facilities and our bed to be made up. The VIP Experience was none existent to the point where they agreed and gave us our money back. The poor service I believe was down to lack of manpower. We were informed that staff was down by two thirds. Apparently its under some form of new management - which appear to be failing. Everyone has suffered over the past two years but if Warner's are unable to supply the standard to which I and many others have become accustomed, then costs/business plan/staffing/etc need to be seriously reviewed! We have complained by letter to HQ and email and not had a response! Still waiting.”

Helpful Report

Posted 2 years ago

“Presently at Lakeside. Our woodland lodge is lovely but cannot say the same for the rest of the facilities The pool and gym is closed Monday and Friday and only open 9am to 4pm midweek so no opportunity for pre dinner swim. Not as advertised on web site. The restaurant service is poor and lots ot items are not available due to no food being ordered as menu is to change next week. Staff shortages adding to the problems. Worst Warner holiday ever. Daily activities are all sport based, cinema closed, very few other things to do. So disappointed.”

Helpful Report

Posted 2 years ago

“I take a Warner's holiday at least twice a year but I would think twice after my recent experiences. I stayed at Studley Hall and had a very pleasant weekend there. On my return I tried to pay the balance for an upcoming holiday with friends. Getting through on the phone is a challenge in its self. I eventually had to make do with an on line live chat where I was given the wrong information. I was told that each of my friends had to phone to use the money they had in a hols account. They were told this wasn't the case. After another on line live chat I was told I had to make the call. Half a dozen futile phone calls and I decided to email. This I did followed by a reminder a week later. Still no reply or acknowledgement. Their admin is appalling. Is it too much to expect a reply from them. I'm sure they will be in touch when the balance is due, but this just isn't good enough. I am frustrated beyond belief. I do wonder if they read any of these reviews because they on't appear to reply to any.”

Helpful Report

Posted 2 years ago

“Very disappointed with the food this week, have not got any salmon or smoked salmon for breakfast and dinner.i did have a smoked salmon starter yesterday, Tuesday 31 at May but could not have the egg royale for breakfast today 1 st June as no smoked salmon.Not much variety of food any more. Roast potatoes very hard and some veg cold.”

Helpful Report

Posted 2 years ago

“Food look good but was let down by how cold it was. ordered egg Benedict and it was like eating cold boiled eggs and we had to send back soup with our next table as it was only like warm .Breakfast was the same good food but not hot enough”

Helpful Report

Posted 2 years ago

“Just returned from a short stay at Warners - Lakeside. My party had booked through a Coach Operator. On arrival we were directed to a table at the very edge of the dining/entertainment room which was segregated from the main area. Not a good start as this made as feel like second class citizens, even the table settings were inferior. Not a good start t the holiday. Despite requesting to upgrade our table to help in our enjoyment this was declined twice upon making a complaint. Being treated as a second class citizen is NOT a very nice experience. Cannot fault the food or service, however with the exception of Steve Turner, an independent musician the entertainment of stage was pretty poor. The resident team need a lot more training to be in unison with each other. One of the male team was over-hyper with other he opposite. Singers were quite good. In addition to the above quests arriving by coach were declined the 10% discount on purchases given to the independent traveller. Definitely double standards are applied. Will not be returning to Warners unless these issues have been addressed.”

Helpful Report

Posted 3 years ago

“Back after 4 nights. Meals were disappointing. Waited over 40 minutes after ordering main meal. Many items missing how can you have carrot and coriander soup only to be told sorry no coriander? Many desserts missing chef’s specials were missing. Entertainment very hit and miss. The 4 of us were so disappointed with Warner’s at Gunton Hall. One of the best things was the very happy waitress Chloe.”

Helpful Report

Posted 3 years ago

“Just returned from Alveston Hall after a four night stay. Stayed in a signature room which was good. Paid extra for a large balcony which was disgusting,probably had not been cleaned since it was built,bird mess all over the glass,wooden hand rails covered in algae. The dining experience was not good food below average not much choice and obviously very short of staff.Staff need training in customer service one of the dining room staff was extremely rude to a guest causing embarrassment to everyone. The grounds have not had the attention that they require and have just been let go. This was our first experience with Warner’s and it will our last definatley not worth the money.”

Helpful Report

Posted 3 years ago

“We have stayed at Warner’s since 2006 and always had a great time, we constantly recommended Warners to friends and family but having just spent 4 nights at Holme Lacy we were very disappointed with the standard of food and service. We must add that the majority of the staff were friendly and polite, but having paid £200 for our evening meals it certainly was not value for money. The food was cold, overcooked, uninspiring, the menu range was very poor. We were bitterly disappointed. We did miss the carvery and hope that Warner will reinstate the breakfast and evening meal experience. We are aware of the present circumstances (COVID) but hope that when normality returns Warner’s will as well.”